Admirals Reach caters for a wide range of short or long-term care needs. Its areas of expertise include residential, nursing, nursing dementia, respite, convalescence and palliative care.
Its modern yet homely interior includes well-furnished lounges, spacious rooms and dining areas as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.
When it comes to food and nutrition, Admirals Reach look to make sure all residents are satisfied as regards personal preferences and serve tempting and healthy meals. Only fresh ingredients are used and hot and cold dishes, as well as light alternatives, are always available.
A full range of activities and events are provided including gardening, outings and religious services. Visitors are also welcomed at any time of day or night, subject to the resident’s agreement.
Group: HC-One
Person in charge: Lal Mangalam (General Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 158 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Polish
Single Rooms: 158
Rooms with ensuite WC: 158
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Admirals Reach Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 113 Reviews over all time. This Average Rating is also the rating value for Admirals Reach Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 61 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.549 for Admirals Reach Care Home is calculated as follows: ( (804 Excellents x 5) + (462 Goods x 4) + (70 Satisfactorys x 3) ) ÷ 1336 Ratings = 4.549
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 61 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 31.6 positive Reviews (158 registered maximum number of service users ÷ 5). 61 Reviews ÷ 31.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Admirals Reach Care Home has a Review Score of 9.5 (9.549) from 113 Reviews
Review submitted from a Postal Card by John G (Nephew of Resident) on Wednesday 18 April 2018. Relates to March 2018.
I am very happy and pleased with the care and attention my Aunt is receiving. She is very happy with her room and enjoys the food.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan W (Son of Resident) on Wednesday 18 April 2018. Relates to March 2018.
Excellent care and consideration to Mum and myself. Couldn't wish for better care at end of life.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Maggy R (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
My mother was well cared for during her stay and was happy with all the carers. She said they were all very kind.
Her only complaint was that there was too much food!
How likely would you be to recommend Admirals Reach Care Home? Likely
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Review submitted from a Postal Card by Keith R (Son of Resident) on Tuesday 10 April 2018. Relates to March 2018.
I found the care for my mum very good, food and conditions are also very good. The evening entertainment is also good, all in all, it is first class. Thank you all.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Ian G (Son of Resident) on Tuesday 10 April 2018. Relates to March 2018.
The care given to my father is exceptional. They treat him with love and affection, nothing is out of the question.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by P H (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
My father has been in Admirals Reach for over 3 years, I visit him at least twice a week. The nursing and care he receives is of the highest standards and is always delivered with respect, understanding and dignity. We are made to feel welcome at all times and we feel fully involved in his life.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Jane S (Friend of Resident) on Tuesday 10 April 2018. Relates to March 2018.
As my first visit to Admirals Reach, I was so amazed at how lovely the houses were but more so, of the staff who look after the residents, they were so caring and kind to all.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine C (Daughter of Resident) on Tuesday 10 April 2018.
Excellent care.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Iris S (Wife of Resident) on Tuesday 10 April 2018. Relates to March 2018.
I was very apprehensive about my husband going into a care home, but am so pleased with his treatment he has received in Admirals Reach. He is clean and well fed. His room is comfortable and homely. Also, I am treated with courtesy and friendliness when I visit.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Barbara C (Husband of Resident) on Monday 9 April 2018.
Well, my husband is in his fifth year of being in this fantastic home, he looks really well at the moment and hopefully is content. The staff here continue to look after his every needs just like he is a member of their family, they treat everyone with so much kindness I wouldn't let my husband go anywhere else.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Thursday 5 April 2018. Relates to March 2018.
Overall very pleased with the care Mum receives. We feel Mum is as good as she can be. The staff are very friendly and have a good rapport with all residents. Staff do seem to have too much paperwork to do and it would be good if they were free of it to offer more care and communication to residents.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Clare Sheehan, Care Advisor at Admirals Reach Care Home responded to this review on 12 Apr 2018:
Thank you for your kind comments regarding the care of your Mother and the Staff at the Home. The Nurses and carers have a legal responsibility to complete their records on each shift to ensure the safety of our Residents and themselves. I can, however, reassure you that we have the correct staffing on each unit.
Review submitted from a Postal Card by John K (Resident) on Wednesday 4 April 2018. Relates to March 2018.
It is about independence - that 's the first impression and they help in maintaining your own standards just like home. This is what is highly inviting. Yes, independence that's the key - remarks can tell you this and by walking around the premises what do you see? Everyone doing their own thing all inspired by dreams of their own by making one big company. There you have it, independence in your hands.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by M L (Resident) on Wednesday 4 April 2018. Relates to March 2018.
The nursing staff are very efficient and quick to spot any changes in you, they are also very friendly, just like a friend. The care workers are efficient and friendly, never once complaining about anything. The place is clean and well presented with lovely garden and activity staff that organise many things to participate with if you wish. Your room is treated as if your room was at home.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Joyce M (Resident) on Thursday 29 March 2018. Relates to March 2018.
The staff and the resident are very very good and they are so helpful and kind to the residents and cannot do enough to help us.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Lynn B (Daughter of Resident) on Wednesday 14 March 2018. Relates to February 2018.
Haven't had any problems. If I worry about anything I talk it through with staff. They are great.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Jenny T (Daughter of Resident) on Wednesday 14 March 2018. Relates to February 2018.
Extremely kind and caring staff at a very difficult time. Thank you.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by D J (Partner of Resident) on Wednesday 7 March 2018. Relates to February 2018.
Very happy with the standard of care. Carers who really care, good quality food, decent facilities. My partner is safe, which is very important to me. He is always clean, well kept and happy when I visit. Couldn't ask for anything more.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Michael H (Husband of Resident) on Wednesday 7 March 2018. Relates to February 2018.
I am impressed by the caring attitude of the staff and the social atmosphere in The Mountbatten House Unit. Also, the arrangement for serving meals is very nice and creates a convivial mealtime atmosphere. The meals are in general very good.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Website Submission by Andrew W (Son of Resident) on Sunday 4 March 2018. Relates to February 2018.
The standard of care that our Mum received whilst a resident of Jellicoe House in Admirals Reach, a dementia unit, was exemplary.
Each member of the multidisciplinary team; qualified nursing staff, care assistants, activity leaders, cleaning, laundry and catering staff strived to see mum as the individual that she was and to care for her accordingly.
After having taken mum out for a ride/walk, getting her back in was never a problem as the staff understood that a fresh cup of tea and some biscuits always worked wonders!
The regular visit of the GP from the local practice was reassuring and valued as was their support after Mum's death on the 17th February.
The atmosphere that pervaded the unit was one of love and compassion, fun and laughter and in no time mum's family had a host of new friends in the staff there supporting us through the night and into the early morning as mum passed peacefully away.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine S (Relative of Resident) on Monday 29 January 2018. Relates to January 2018.
My experience on visits have always been very good and the staff are always helpful, polite and considerate.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by J B (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
Staff extremely kind and caring.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Review submitted from a Postal Card by Andrew B (Son of Resident) on Wednesday 24 January 2018. Relates to January 2018.
A very caring environment but quite a high turnover of staff.
Temporary staff used frequently and don't have the resident familiarity of the permanent staff.
The home is run very efficiently and with emphasis on care by management.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Clare Sheehan, Care Advisor at Admirals Reach Care Home responded to this review on 30 Jan 2018:
Thank you for your review. Regular agency staff are being used currently while recruitment is underway to fill the Care Assistant roles. Agency staff are working alongside permanent staff in the unit and this is being closely monitored by the unit manager and management team to ensure the safety of our Residents.
Review submitted from a Website Submission by Richard A (Son of Resident) on Friday 19 January 2018. Relates to January 2018.
Such a lovely care home. In the three months that Dad was there he was treated with such care and understanding from all staff and nothing was too much trouble. I would thoroughly recommend this care home.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Sheila N (Resident) on Thursday 18 January 2018. Relates to January 2018.
A very professional care that I receive. I have been made very welcome and am very happy here.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Beryl S (Friend of Resident) on Thursday 18 January 2018. Relates to January 2018.
Overall seems very good, rooms always clean and tidy. Caring staff always make us welcome.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Review submitted from a Postal Card by Terry S (Husband of Resident) on Thursday 18 January 2018. Relates to January 2018.
Very satisfied with the care my wife is receiving. She seems very happy.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Doreen W (Resident) on Thursday 18 January 2018. Relates to January 2018.
I'm very pleased with the way I'm looked after here where staff are very polite and helpful.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Sue G (Daughter of Resident) on Thursday 18 January 2018. Relates to January 2018.
My mum has been a resident of Benbow House for the past 3 years. The care she has received has always been excellent, the carers are always attentive to all residents' needs, even at difficult times. The home provides entertainment and events. I cannot name any individual carer as all staff go beyond in their daily duties to look after the residents.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Georgina C (Daughter of Resident) on Wednesday 17 January 2018. Relates to January 2018.
All of the staff have been very kind and caring. Mum was well looked after, always kept clean. She loved all of the staff.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Karl R (Son of Resident) on Wednesday 10 January 2018. Relates to January 2018.
All happy here. Good home.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Review submitted from a Postal Card by Linda W (Daughter of Resident) on Wednesday 10 January 2018. Relates to December 2017.
I visit my mother once a week and the staff are very friendly and helpful. I am satisfied with the level of care provided to my mother.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Geoffrey P (Partner of Resident) on Wednesday 10 January 2018. Relates to January 2018.
My partner moved into Admirals Reach after being in hospital for several weeks in a very poor state. From the very first day at the care home, I saw an improvement. Now just six days later my partner's condition, both physical and mental has improved dramatically. I would recommend this care home to anyone who may need it.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Jan M (Daughter of Resident) on Tuesday 9 January 2018. Relates to December 2017.
I have found this care home to be very friendly, staff are always ready to help with any matter very promptly. The home is always clean and tidy and I feel that everyone is very well looked after.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Deborah F (Daughter of Resident) on Tuesday 9 January 2018. Relates to November 2017.
My father was a resident for 4 years in Jellicoe House. The staff were wonderful from day 1 when he came in with a new dementia diagnosis through his descent into late-stage dementia and death. They were professional but caring and compassionate throughout the difficult process.
During my numerous visits I had the opportunity to observe their unswerving dedication and love towards their patients. My family and I are truly grateful for the excellent standard of care Dad received.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine N (Niece of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Staff are very good. Entertainment is good. My uncle seems very happy.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by A N (Daughter of Resident) on Thursday 14 December 2017. Relates to November 2017.
The team is very caring indeed. They looked after my father until the day he died with absolute professionalism, kindness and care.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by M P (Resident) on Thursday 14 December 2017. Relates to November 2017.
I have enjoyed staying here but one thing I must say is there is too much food on my plate at lunchtime but I enjoy the hot chocolate.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 14 Dec 2017:
Thank you for your review. I'm so glad to hear that you have enjoyed your stay with us.
Review submitted from a Postal Card by William Allan S (Resident) on Tuesday 12 December 2017. Relates to November 2017.
I have been here only two weeks now and I find the staff excellent and very helpful. I am treated with dignity and respect all the times.
All my care needs are looked after by the wonderful staff here.
I have no complaints.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 13 Dec 2017:
Thank you for your review and kind words about our staff. I hope that you are settling in and making new friends not only with the other residents but staff also.
Review submitted from a Postal Card by Jean S (Daughter of Resident) on Monday 11 December 2017. Relates to November 2017.
Mum was very well looked after at the home. Thank you very much. Much appreciated.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 13 Dec 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Simon P (Resident) on Monday 13 November 2017. Relates to October 2017.
Perfect in every way.
The staff are considerate and friendly.
The rooms are well equipped.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 13 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by L T (Daughter of Resident) on Monday 6 November 2017. Relates to October 2017.
My father has been cared for very well as he recovers from a broken arm. The staff are friendly, yet respectful and professional in their care duties.
He enjoys the food and there is always drinking water in his room.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 07 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A H (Resident) on Tuesday 17 October 2017. Relates to October 2017.
Very good overall care. Lovely food. All staff are caring and attentive and senior staff are excellent at helping with any questions or concerns.
I do feel that extra staff would help on both the caring/domestic side given their demanding roles.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 18 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by T B (Son of Resident) on Thursday 28 September 2017. Relates to September 2017.
The process of booking was very professional and helpful in every way. The experience of the staff enabled mum to settle very quickly and made mum feel at home.
She enjoyed the experience of meeting other people which overall added to her enjoyment.
We are very grateful to all of the staff in the way they looked after her.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 28 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by Janine Q (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
Mum is staying at Admiral's Reach for a weeks respite.
We feel she is well looked after as her mobility was quite poor after her fall.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 27 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A M (Son of Resident) on Friday 15 September 2017. Relates to August 2017.
The staff at Mountbatten House were very caring, kind and helpful during the last few years of my mother's very long life.
They treated her like family, celebrated her birthdays and helped to make my regular phone connections from the USA when Mum could no longer hold or manage a telephone.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 15 Sep 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Maureen B (Daughter of Resident) on Friday 15 September 2017. Relates to September 2017.
My 98-year-old mother was moved into the care home on 24th August 2017.
We are very pleased with all aspects of the home - accommodation, facilities and care provided.
We as a family now feel that our mother is in a safe and friendly environment and commend the staff for all their hard work.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 15 Sep 2017:
Thank you for your review. I hope your mum is settling into her new environment. You must now have peace of mind knowing that she is well cared for.
Review submitted from a Postal Card by Patricia C (Resident) on Friday 8 September 2017. Relates to August 2017.
I am very happy here, the staff are friendly and helpful. The lounge is very comfortable and light.
To sum up, I would say that every aspect of the care and nursing is very good.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 11 Sep 2017:
Thank you for your review. I'm so happy to hear that you are happy and settled with us and your lovely comments about our staff.
Review submitted from a Postal Card by M R (Husband of Resident) on Thursday 7 September 2017. Relates to August 2017.
We have found the care and nursing of my husband of a high degree. Staff show care and understanding of residents needs.
Management are open and caring.
Office staff are very helpful and ready to listen. We feel fortunate my husband is being cared for here.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services adminsitrator at Admirals Reach Care Home responded to this review on 07 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by G D (Daughter of Resident) on Monday 4 September 2017. Relates to August 2017.
Very pleased with the 3 weeks respite care provided. Lovely staff and lovely food. All residents looked very settled and content.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 05 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by M M (Son of Resident) on Friday 1 September 2017. Relates to August 2017.
The care provided to my mother was very good.
All the staff in her wing of the nursing home did a very good job. They provided an excellent level of care and support.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 01 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Dorothy C (Respite Resident) on Friday 18 August 2017. Relates to August 2017.
The service at all times is simply helpful with cheerful people. Nothing appears to be too much trouble. Such a lovely atmosphere. Everyone is always ready for advice and a joke. Would recommend this to anyone.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Jayne Duck, Customer Services Administator at Admirals Reach Care Home responded to this review on 18 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Amy H (Niece of Resident) on Wednesday 16 August 2017.
We moved my Uncle to Admirals Reach after the sad loss of his wife. They have all made every effort to make his transition a positive one. During our visits, we have enjoyed charity walks. Singing, dancing, afternoon tea. Having dementia can be frightening for all involved, the sufferer and family too. However, this home has made life much easier and enjoyable for us all.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 17 Aug 2017:
Thank you for your review. We are so glad to hear that your uncle has settled and that you are all enjoying the different things that are on offer at Admirals Reach.
Review submitted from a Postal Card by Tracey P (Daughter of Resident) on Wednesday 16 August 2017. Relates to August 2017.
Whenever I visit my father in Benbow House, staff are always welcoming and friendly. They appear to know the residents very well, are always interacting, engaging with residents and families. My father always looks well and well presented. Staff are very accommodating when asked for anything and take their job roles seriously. There is always a very calm feeling on Benbow House and I have never had cause for concern or any need to complain. Keep up the lovely work that you all do.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 17 Aug 2017:
Thank you so much for your review. It is lovely to hear that your father is so well looked after and that our staff do take the time to get to know the families as well as the residents, this helps to make it more like one big happy family.
Review submitted from a Postal Card by Chitra B (Wife of Resident) on Friday 4 August 2017. Relates to July 2017.
My husband is a resident of Jelicoe House. I am very happy about the care that he receives. The carers are very friendly, compassionate and supportive. The manager of this house is extremely professional and manages the home with great love and care. I am very thankful to her and all the carers for the care they give to my husband.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 14 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A H (Wife of Resident) on Friday 21 July 2017. Relates to May 2017.
The staff do a great job, but more help is needed.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Admirals Reach Care Home responded to this review on 24 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by B C (Wife of Resident) on Wednesday 12 July 2017. Relates to July 2017.
My husband has been in this home now for 3 and a half years and I wouldn't wish for a better home. The nurses and carers are wonderful. His needs are met 100%. He is always clean, well fed and loved. In fact, it is like a second home for me as well, always a smile and a cuppa.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administator at Admirals Reach Care Home responded to this review on 12 Jul 2017:
Thank you for your review. It is lovely to hear that you look upon us as a second home and that your husband is well cared for and loved it is the little things like a smile that make all the difference.
Review submitted from a Postal Card by Lynn B (Daughter of Resident) on Wednesday 28 June 2017. Relates to May 2017.
I am very happy with everything in the last 12 days of mum being here.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 07 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by Helen D (Wife of Resident) on Tuesday 27 June 2017. Relates to June 2017.
My husband has been here since August 2016. Prior to being a resident, my husband was continually having bouts of urine infections and hallucinations and he was very unstable with Parkinsons Disease and Dementia. However, since being in the home, he has become far more stable and speaking personally, my own well-being has improved as the stress and worry has been taken off of me. The home has been excellent, the staff have been excellent and my husband has settled in very well. The menus are very well balanced and varied and I have noticed that all staff check to make sure that each person eats adequate amounts. Should my husband have a medical concern, it is dealt with and referred to the doctor. All in all I am very satisfied at Admirals Reach and Benbow House that my husband is in.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 28 Jun 2017:
Thank you for your review. It is lovely to know that your husband is so much better and that you have the peace of mind knowing that he is looked after well.
Review submitted from a Postal Card by A M (Daughter of Resident) on Tuesday 13 June 2017. Relates to June 2017.
This was my father's first experience in a residential care home. He stayed for 3nights and commented the following.
'I couldn't fault Admirals Reach, the staff were excellent in all ways and made me feel comfortable. It could be said it was like a home from home. The food was excellent, plenty of it with a good choice. My room was very comfortable, clean and had a pleasant outlook on the grassy square.
The communial areas were perfect and there was freedom of choice as to where to sit/watch TV.
Thank you for a lovely weekend.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 13 Jun 2017:
Thank you for your review. I'm glad to hear that your Father enjoyed his first stay with us and hope that he comes back for another visit. I will pass your comments onto the home manager.
Review submitted from a Postal Card by Ana P (Wife of Resident) on Monday 12 June 2017. Relates to June 2017.
A very happy and caring home. Resident's needs always adhered to. The staff are always ready to help and look after relative's needs as well as residents. The food is plentiful and good and nicely presented. Activities varied as much as possible in all a very caring home with caring staff. The only setback is lack of domestics but when domestic present, the whole Admirals Reach set up is second to none.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 13 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Edwin R (Resident) on Wednesday 24 May 2017. Relates to May 2017.
I enjoyed my stay at Admirals Reach for respite whilst my wife had a holiday.
My room was nice, comfortable bed, very nice outlook, very clean.
The staff looked after me very well and the food was very good.
I would be very happy to come and stay there again.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Simone Berkeley, Customer Service Advisor at Admirals Reach Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by H H (Resident) on Friday 24 March 2017. Relates to March 2017.
I am very happy here and feel safe. The food is good and I'm looked after well. I love that the fact that I can have a bath.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Admirals Reach Care Home responded to this review on 04 Apr 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by J F (Resident) on Tuesday 21 March 2017. Relates to March 2017.
The senior care assistant is a great person. Always cheerful and helpful. Very good with her staff and she works very hard. If I had to come back, I would be very happy to.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Review submitted from a Postal Card by Jill P (Niece of Resident) on Wednesday 1 March 2017. Relates to January 2017.
Always a happy welcoming place when I visit; my aunt is well looked after and is happy, her needs are met. The staff are on hand to answer any questions and the unit is always clean and well kept. Very pleased.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 03 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Julie C (Daughter of Resident) on Wednesday 1 March 2017. Relates to January 2017.
The staff are always very welcoming and I can always speak to someone about my mum if I need to. My mum is happy, washed and looking well. She has a good relationship with the staff and I know if there was a problem I would be contacted and it would be dealt with professionally.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 03 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Karen M (Daughter-in-law of Resident) on Thursday 16 February 2017. Relates to February 2017.
Mum went into the care home 2nd February 2017 and we were very happy with the welcome and care that we received during her short stay with them as she sadly died on 12th February. However short her time at the home, she was always treated with respect and genuine concern for her well-being. Staff went out of their way to ensure that mum had everything that she needed and settled in quickly. Her last days were happy ones and she died peacefully with caring staff around her. As a family, we highly recommend this home. The staff in the dementia unit are exceptional in what they do and we are so thankful to them all. On a practical note, the rooms are of a good quality and the whole place is very clean. The food was excellent and mum was happy eating properly for the first time in ages. There is so much publicity about poor care in homes but Admirals Reach is an exception to this and I can happily recommend that you visit for yourself.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Admirals Reach Care Home responded to this review on 20 Feb 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by David G (Son of Resident) on Wednesday 15 February 2017. Relates to January 2017.
We found ourselves not being able to transfer mum within her flat. Admirals Reach responded immediately and assessed mum within the hour and mum commenced her short term stay two and a half hours later. The short term respite stays entitled us to get different equipment into mum's home enabling her to return safely five days later. The standard of care during mum's stay was excellent.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administator at Admirals Reach Care Home responded to this review on 04 Jul 2017:
Thank you for your review. So glad to hear that your Mum was well cared for in her short stay with us and hope she is now happy back at home.
Review submitted from a Postal Card by Elizabeth J (Daughter of Resident) on Tuesday 7 February 2017. Relates to January 2017.
Staff are lovely people. We are very pleased with the care my father is receiving. All the staff I have met are respectful and calm and kind.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer servicies administrator at Admirals Reach Care Home responded to this review on 08 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by J H (Resident) on Friday 3 February 2017. Relates to January 2017.
I have been walking better since being here.
I have plenty of meals.
It is a nice cosy room.
Would recommend this place.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer servicies administrator at Admirals Reach Care Home responded to this review on 08 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by J F (Daughter of Resident) on Monday 12 December 2016. Relates to December 2016.
Completely satisfied with care and service providing excellent support to both residents and family.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Admirals Reach Care Home responded to this review on 19 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Brian D (Cousin of Resident) on Monday 31 October 2016. Relates to October 2016.
We found my cousin In Jellico House together with a carer she was very happy and contented. It was her 92nd birthday.
She looks very well cared for and healthy.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 06 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Pauline M (Daughter of Resident) on Wednesday 19 October 2016. Relates to October 2016.
My dad came in for respite after being in hospital for seven weeks to help get stronger ready to go home. Unfortunately, he had a chest infection which took two lots of antibiotics to get over so this has slowed his recovery. But he is stronger now and going home on Saturday.
He has had a good relationship with staff but he is looking forward to being at home again with his wife. The nurse has made a particular affect on dad which he said has helped him quite a lot.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Pamela C (Daughter of Resident) on Wednesday 19 October 2016. Relates to October 2016.
All the staff are helpful and cheerful and nothing is too much trouble. All the staff are very approachable and ready to listen and address any problems. It is lovely to know mum is so well cared for and safe.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Myrian B (Daughter of Resident) on Tuesday 18 October 2016. Relates to October 2016.
My mother is well cared for - plenty of food, warm and kept safe. She has dementia but they look after her well playing her music which she likes. They do various activities all week. The staff are very friendly and look after her well, and are very happy and cheerful as part of their daily routine. The staff phone me with any concerns they may have with my mother.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Mary H (Wife of Resident) on Tuesday 18 October 2016. Relates to October 2016.
Very friendly and staff are brilliant - well looked after! Rooms kept very clean.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Steve R (Son of Resident) on Wednesday 12 October 2016. Relates to October 2016.
As a family, we would like to express our thanks to all the wonderful staff at Admirals Reach for caring for mum in the lat few months, particularly during her last few days.
Mum appreciated all that was done for her and enjoyed the company and good humour of carers and staff.
We also, as a family, got to know a number of carers and staff who looked after mum. We would particularly want to to thank the staff for their professionalism and compassion
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 15 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Dot (Resident) on Tuesday 11 October 2016. Relates to October 2016.
The staff are very good, rrooms are excellent. I like going on outings, but would like to go on more.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Jayne Duck, customer services administrator at Admirals Reach Care Home responded to this review on 11 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Gordon F (Husband of Resident) on Tuesday 11 October 2016. Relates to October 2016.
First class care extended to my wife. Our family is very grateful to the manager and her staff for their professional and attentive care.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 11 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kenneth R (Resident) on Friday 7 October 2016. Relates to September 2016.
Staff at Mountbatten House are always caring and friendly. They worked hard to help my father settle in as he has difficulties adjusting at first, especially overnight when there are less staff around. he enjoys his meals at Mountbatten House, especially lunch time and the puddings.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 07 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Frances H (Daughter of Resident) on Friday 30 September 2016. Relates to August 2016.
Great bunch of staff. All very caring and enjoy their job. Thanks to all the staff.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Admirals Reach Care Home responded to this review on 03 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Rita (Daughter-in-law of Resident) on Thursday 29 September 2016. Relates to September 2016.
Unfortunately, my mother-in-law has little appetite for the food offered and has a very weak voice since her stroke and is reluctant to ask for help/alternative food. Sometimes she feels the night staff are reluctant to help when she buzzes during the night (she feels they have little time for her) Bearing in mind she is self-funding and the fees increased £100 a week this year to £950 she feels perhaps she is entitled to ask for help in the night (i.e. to change her or to say why someone else is shouting) Perhaps re-education of night staff would help.
How likely would you be to recommend Admirals Reach Care Home? Neither Unlikely or Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 07 Oct 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Ireen V (Resident) on Thursday 22 September 2016. Relates to September 2016.
I am happy to be in Nelson House because the care is good, staff treat me with dignity and respect at all times. I always have food of my choice. The environment in my room is clean. My clothes are washed when dirty. I feel good to be with the other residents compares to my house on my own. My relatives are allowed to come and see me any time of the day.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Michael L (Resident) on Wednesday 21 September 2016. Relates to August 2016.
I like it here. It's nice and quiet and no loud nagging sisters.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by June A (Wife of Resident) on Monday 19 September 2016. Relates to September 2016.
My husband has been in Jellico House since December 2015 and the staff have always been caring and kind. The room is very comfortable and clean and the food is excellent.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Brian S (Husband of Resident) on Monday 19 September 2016. Relates to September 2016.
Very pleased with my wife's care. I have no worries about her being here. She is looked after very well.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by T N (Son-in-law of Resident) on Tuesday 13 September 2016. Relates to September 2016.
My Mother-in-Law was very happy during her respite stay.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Rachel Elliott`, Customer Service Administrator at Admirals Reach Care Home responded to this review on 16 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by M P (No Connection Provided) on Monday 12 September 2016.
Happy here. Well looked after. Food and drink good. Staff friendly.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home responded to this review on 16 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Judy P (Daughter of Resident) on Tuesday 9 August 2016. Relates to July 2016.
My mother is a vulnerable client requiring total nursing care. All elements of care are achieved. Mum's dignity and safety are cared for by professional/friendly staff. I am able to openly discuss any aspect of mums care and I feel my concerns would be acted upon. The food is good. Laundry very efficient/diligent. Activities cover all aspects of clients differing needs. Management open and visible. I am very happy for mum to stay here and a friendly place for me to visit.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Admirals Reach Care Home responded to this review on 09 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Maureen S (Resident) on Friday 5 August 2016. Relates to July 2016.
I'm treated with dignity, definitely. I wish my hand basin was nearer to my toilet. The food is excellent. You can't beat that.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Admirals Reach Care Home responded to this review on 08 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by W B (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
It seems a friendly place and my mum has settled in well. She likes sitting in the lounge during the day and watching television in her room in the evening. She enjoys the activities especially the Queen's birthday party. She is happy to be included in some of the outings such as lunch out. Residents clothes are kept clean. The food is good. Sometimes she feels it's a long time till they get her up in the morning as she needs the toilet. During the day sometimes needs to go to the toilet but as her voice is very quiet cannot always get staff attention. She would like to see lounge/conservatory carpet hoovered more and also her bathroom.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home responded to this review on 29 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Gerald A (Resident) on Tuesday 26 July 2016. Relates to July 2016.
I like the food here, meals are very good. I enjoy all food, has lots of variety. I like my room very much. I'm treated with dignity and respect at all times. Staff are always busy doing something or other they look after others too and are kind to them. I like the activities here, like bingo, quiz games and group discussions.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by D M (Son of Resident) on Monday 25 July 2016. Relates to July 2016.
Excellent care, meals and sympathetic understanding of needs of residents.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 26 Jul 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Clifford N (Son of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Mum has received good care from a caring staff since coming to Jellicoe House. The atmosphere is warm and welcoming from the cheerful and friendly staff.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Emily Wilson, Customer Service Administrator at Admirals Reach Care Home responded to this review on 21 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Sandra M (Daughter of Resident) on Monday 11 July 2016. Relates to May 2016.
Talked about medical condition and listened to observations.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 13 Jul 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Brenda G (Resident) on Tuesday 7 June 2016. Relates to May 2016.
Everybody is very kind here they always ask me whether to join in activities. They put up with me and my visitors. Overall I'm very pleased to be here and I would love to come back to your house, as my daughter is going away for a few months, I'd love to come in, if you've got any rooms available.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 07 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Andy (Son of Resident) on Thursday 12 May 2016. Relates to May 2016.
Discussed my mothers medication with the senior carer who is a very polite, professional person.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 13 May 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Sharon (Daughter of Resident) on Tuesday 10 May 2016. Relates to April 2016.
My father was transferred to Admirals Reach from another care home as they had removed the nursing care. He has soon settled in, and I find the staff very kind and go the extra mile in the care of my father and the other residents.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Admirals Reach Care Home responded to this review on 16 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Joan M (Resident) on Tuesday 3 May 2016. Relates to April 2016.
I have been here nearly 14 months, I am satisfied with the overall standard, care/support, treated with dignity, staff, management, rooms, facilities, cleanliness, food and drink and good safety/security and value for money.
Lately I am very pleased with my new garden. Thank you to the activities team for fulfilling my wishes, and help me to spend more time outdoors and fresh air while I am living in this nursing home, and I shall continue to look after my new garden as long as I am able to do so.
How likely would you be to recommend Admirals Reach Care Home? Likely
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Lydia Waller, Customer Service Administrator at Admirals Reach Care Home responded to this review on 03 May 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Simon F (Son of Resident) on Wednesday 13 April 2016. Relates to March 2016.
Staff are kind, patient, attentive. They are flexible enough to allow my father to visit daily (usually for most of the day) and to involve himself in the day to day care of my mother. They are also attentive of his needs (he is 84 years old) which is well beyond the call of duty. They genuinely enjoy working with my mother(and father) and are the chief asset of the home! Well done!!!
Also we were impressed with the overall look of the home and facilities. Rooms are very nice, attractive gardens, even solar panels!
Food is of a high standard and seems constantly available (tea, coffee, fruit, biscuits). Congratulations to all involved. Keep it up!!
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by A A (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
Mum has been in the home for 3 weeks and is being cared for in a kind and professional way. The family are pleased with the way mum is being cared for and in our opinion she has improved since she has been in the lounge area. We cannot thank the staff enough for the support that is being given to mum.
How likely would you be to recommend Admirals Reach Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Admirals Reach Care Home