Admirals Reach Care Home

Douglas was very happy at the care home. Whenever we visited, the staff were amazing. They offered us drinks, and their overall hospitality was excellent. We never had to complain about anything when we visited. If we had any concerns, we were always reassured by the staff. Douglas said he was happy at this care home. Douglas was very well cared for and I would recommend Admirals Reach Care Home.

The room fully meets my mother's needs. The staff are very patient and attentive. We have no concerns with the care being provided, which gives us confidence she is being well looked after. Thank you.

My husband always looks well looked after. He is always clean and shaved and is wearing clean clothes. His room is clean and looks cheerful with family things added. Although he can only have pureed food, the food I have seen always looks appetising.

I have my dad and mother at Admirals Reach since February 2025. We are very satisfied with the care that our parents are receiving. Kind staff, very polite. Always available to speak to.

Benbow Rise is an excellent care/nursing unit. The staff are extremely kind and conscious of all the residents needs. My mum is treated extremely well, she is bed bound and the staff are able to cater for her every need. The home is kept clean and tidy. The residents are treated with respect and dignity. The food is very good, there is always something for the residents to eat or drink. I would recommend Benbow Rise/Admirals Reach to anyone.

I have found the staff to always be helpful and friendly; they take very good care of my mum; she is well dressed, clean, and monitored. They are always professional and extremely caring to all residents under all circumstances. It can be a difficult decision to put a family member into a care home, but I feel like I have struck gold with Admirals Reach. Lovely place, with lovely people!

My mum has been a resident at the care home since 2016, and in all the time that she was a resident, she has been treated very well and cared for by all the staff at all times. Sadly, my mum passed away in August but the staff contacted me straight away so that I could be with her until the end. I and my mum were treated with dignity and respect from the fantastic care team.

I find the live here is very good. The food is very well presented and tasty. The food staff are always helpful and obliging.

I am very pleased with the care mum is receiving. Everyone is kind to her and very helpful. I don't have to worry, as I know she is being looked after well. Mum is very happy.

Staffs are very caring and meet my needs very well. Activities are great. Food is very good. I never have to ask twice for anything.

The managers, care staff, kitchen, etc. All work to a very high standard. My husband always looks clean and cared for. The most impressive thing is that many of the staff have been on Benbow for several years, hence the continuity of the excellent care.

My mother, who had dementia, was admitted to Admirals Reach in February 2024 and spent 17 months as a resident before passing away in July 2025. At all times, Mum was treated with respect and dignity. Despite her dementia, she was made to feel that she was part of the community. Staff at Admirals Reach have been excellent at all times. I have found them professional, caring and accessible. I have been able to contact them at all times, and they have kept me well informed. The home is clean and very well run. Thank you for everything you did for Mum.

The staff in Nelson House are a credit to Admirals Reach.

Residents are happy and well cared for. Our family member talks positively about staff.

I am very pleased with the home. The staff are all respectful and helpful, and make me feel very special. Medical care is excellent. The entertainment is great, I really enjoy seeing the different performers. The entertainment staff are very polite and helpful, always. I feel very secure here.

Good experience to date in both care and friendliness of staff.

My dad was very well looked after. Even though I know how hard he could be to even do the simple things he carer built up a great relationship with him that he would listen and do the staff that he should do. Everyone showed care and passion with dad's care. We are very grateful.

Dad had been a resident for three months and we were recommended Admirals Reach by a friend whose husband had been a resident. We have been so happy with the care Dad has received. The staff are so lovely and helpful and nothing is too much trouble. They rely any information to me very quickly, either when we visit or by phone. Overall, we have no complaints, only praise for their hard work and care. Thank you.

Everything is good, sometimes getting Dad to the toilet can be delayed, but apart from that, all good.

Entertainment is very good.