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Alexandra House

Hamstel Road, Harlow, Essex CM20 1BU
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Alexandra House, Harlow
Alexandra House, Harlow
Alexandra House, Harlow

Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,480From £1,580

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monica Dragu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Alexandra House Reviews (108)

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9.8

Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra House has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from N A (Son of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience

The respect and care given to my father for the last year of his life was to a very high standard.

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Review from Anne O (Wife of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

My husband has only been in this care home since March this year. As well as Dementia, he also needs nursing care. All the staff understand his needs and give him the care he requires at all times. If there has been a health problem and he needed to transfer to hospital, I have always been informed. Alexandra House is a friendly care home and I am satisfied with my husbands' placement there.

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Review from James H (Son of Resident) published on 25 April 2019 Submitted via Postal Card
Overall Experience

My mother first entered Alexandra House in September 2018. From the very first day she was treated with kindness and respect, always kept clean and well fed and looked after to a very high standard. I can't praise enough the nursing staff and carers for their help in looking after my mother in the final month of her life. The management and staff are very helpful and friendly. Thank you all.

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Review from John N (Friend of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

Come every day to see my friend. I must say that the staff are great. They cannot do enough. The place is very clean and spotless.

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Review from John G (Son of Resident) published on 4 February 2019 Submitted via Postal Card
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Can't fault anything. Entire set up is excellent.

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Review from M H (Mother-in-law of Resident) published on 25 January 2019 Submitted via Postal Card
Overall Experience
My mother in law was a resident until her death on 28th December 2018.
She was cared for with the utmost kindness and supreme dedication.

The home and all staff are wonderful and we will always be grateful for their compassion.

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Review from Kim A (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience
Very helpful and efficient care staff.
Management are very friendly and helpful.
My dad has put on weight since coming to the home, he is not so frail now.

Excellent!

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Review from John B (Son of Resident) published on 10 January 2019 Submitted via Postal Card
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After being here a few weeks, my mother has improved greatly thanks to the caring staff.

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Review from Paul G (Nephew of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
I found this care home to be excellent and very clean and tidy and friendly.

The staff are all very polite and kind.

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Review from Alan B (Son of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience
Just fantastic.
Trust all staff.
Mum is happy and is better than ever.

One staff member, in particular, is a total star.

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Review from Jacqueline A (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Management and staff very helpful and friendly. We found it was very pleasant to take mother round to their tea-room as we were able to enjoy the quiet and peaceful surroundings.

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Review from Julie R (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card
Overall Experience
It was our Mum's 90th birthday and we wanted to organise a family celebration and an event for the other residents too. When we contacted the home, the service and assistance we received was exceptional.
A singer was booked so that all the residents could join in.
We also booked the Life Cafe for a family celebration on Mum's actual birthday.
Staff also arranged catering for all our guests.
We live some distance from the care home so we were delighted when we arrived to find that the Life Cafe had been decorated for the party.
We all felt that staff had really gone the extra mile to make sure that Mum had an enjoyable birthday.
Family members who hadn't visited the home before commented on the facilities and service provided by the home. Everyone loved the Life Cafe and thought that every care home should have this facility.
They also commented on the other accommodation provided by the home and how well Mum was being cared for.

A huge thank you to everyone for making Mum's special birthday so enjoyable.

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Review from Peter T (Brother of Resident) published on 19 January 2018 Submitted via Postal Card
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Staff were always very friendly and most helpful.

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Review from John M (Husband of Resident) published on 30 November 2017 Submitted via Postal Card
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Daily visits to my wife. Excellent care and friendly, helpful staff.

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Review from Bill H (Son of Resident) published on 11 October 2017 Submitted via Website
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Mum spent approximately six weeks in the nursing home for end of life care. She was very well looked after by the staff who made her last days very comfortable.

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Review from A R (Son of Resident) published on 11 September 2017 Submitted via Postal Card
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Friendly, caring staff who looked after my mother well. My experience only relates to the nursing unit but the home overall is well decorated and designed to cater for all clients.

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Review from V D (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience

Just like to say a big thank you to all staff on Cherry Ward for looking after our Mum this last year. We cannot fault the care and attention she was given this last year to make her more comfortable and safe.

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Review from R W (Son of Resident) published on 17 July 2017 Submitted via Postal Card
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My dad has been at Alexandra House for nearly six months and during this time I have found the quality of care he has received to be of a very good standard. The staff all seem to be very caring, patient and kind in doing a job that at times must be very difficult but at times would seem that there are too few and this obviously put pressure on every aspect of the job.

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Review from Christopher S (Resident / Service User) published on 17 July 2017 Submitted via Postal Card
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I've been very happy during my stay. The staff are wonderful and always there to help.

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Review from Lin B (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
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The care my mother received at Alexandra House was exceptional. The room was well equipped a pleasant environment for visitors and extremely well serviced. The staff were considerate, kind, patient and caring they worked so hard to care for mum and support her family too. I cannot praise them enough. The last eighteen months have been difficult for us as a family but Alexandra House made the experience of mums illness and passing as easy as possible for us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (32) & Events (0)

News
  • 29 Jul 2026

    Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...

  • 29 May 2026

    Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...

  • 22 Apr 2026

    Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (4)

Monica Dragu
Monica DraguJob Title:Home ManagerJoined: 2025

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.

Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.

In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

Marion Walker
Marion WalkerJob Title:ReceptionistJoined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.

In my spare time, I am currently decorating my new flat, which I enjoy doing.

Lee Smith
Lee SmithJob Title:HousekeeperJoined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.

In my spare time, I do my housework and walk my dogs.

Judith Buenafe
Judith BuenafeJob Title:Deputy ManagerJoined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.

I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.

In my spare time, I am an active member of my church, where I also sing in the choir.

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