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The home...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Monica Dragu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Alexandra House Reviews (108)
Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexandra House has 108 reviews.
The respect and care given to my father for the last year of his life was to a very high standard.
My husband has only been in this care home since March this year. As well as Dementia, he also needs nursing care. All the staff understand his needs and give him the care he requires at all times. If there has been a health problem and he needed to transfer to hospital, I have always been informed. Alexandra House is a friendly care home and I am satisfied with my husbands' placement there.
My mother first entered Alexandra House in September 2018. From the very first day she was treated with kindness and respect, always kept clean and well fed and looked after to a very high standard. I can't praise enough the nursing staff and carers for their help in looking after my mother in the final month of her life. The management and staff are very helpful and friendly. Thank you all.
Come every day to see my friend. I must say that the staff are great. They cannot do enough. The place is very clean and spotless.
Can't fault anything. Entire set up is excellent.
She was cared for with the utmost kindness and supreme dedication.
The home and all staff are wonderful and we will always be grateful for their compassion.
Management are very friendly and helpful.
My dad has put on weight since coming to the home, he is not so frail now.
Excellent!
After being here a few weeks, my mother has improved greatly thanks to the caring staff.
The staff are all very polite and kind.
Trust all staff.
Mum is happy and is better than ever.
One staff member, in particular, is a total star.
Management and staff very helpful and friendly. We found it was very pleasant to take mother round to their tea-room as we were able to enjoy the quiet and peaceful surroundings.
A singer was booked so that all the residents could join in.
We also booked the Life Cafe for a family celebration on Mum's actual birthday.
Staff also arranged catering for all our guests.
We live some distance from the care home so we were delighted when we arrived to find that the Life Cafe had been decorated for the party.
We all felt that staff had really gone the extra mile to make sure that Mum had an enjoyable birthday.
Family members who hadn't visited the home before commented on the facilities and service provided by the home. Everyone loved the Life Cafe and thought that every care home should have this facility.
They also commented on the other accommodation provided by the home and how well Mum was being cared for.
A huge thank you to everyone for making Mum's special birthday so enjoyable.
Staff were always very friendly and most helpful.
Daily visits to my wife. Excellent care and friendly, helpful staff.
Mum spent approximately six weeks in the nursing home for end of life care. She was very well looked after by the staff who made her last days very comfortable.
Friendly, caring staff who looked after my mother well. My experience only relates to the nursing unit but the home overall is well decorated and designed to cater for all clients.
Just like to say a big thank you to all staff on Cherry Ward for looking after our Mum this last year. We cannot fault the care and attention she was given this last year to make her more comfortable and safe.
My dad has been at Alexandra House for nearly six months and during this time I have found the quality of care he has received to be of a very good standard. The staff all seem to be very caring, patient and kind in doing a job that at times must be very difficult but at times would seem that there are too few and this obviously put pressure on every aspect of the job.
I've been very happy during my stay. The staff are wonderful and always there to help.
The care my mother received at Alexandra House was exceptional. The room was well equipped a pleasant environment for visitors and extremely well serviced. The staff were considerate, kind, patient and caring they worked so hard to care for mum and support her family too. I cannot praise them enough. The last eighteen months have been difficult for us as a family but Alexandra House made the experience of mums illness and passing as easy as possible for us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (32) & Events (0)
- 29 Jul 2026
Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...
- 29 May 2026
Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...
- 22 Apr 2026
Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...
There are no upcoming events for Alexandra House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (4)

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.
Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.
In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.
In my spare time, I am currently decorating my new flat, which I enjoy doing.

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.
In my spare time, I do my housework and walk my dogs.

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.
I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.
In my spare time, I am an active member of my church, where I also sing in the choir.
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