Alexandra House

Our Mum had Alzheimer's and became very ill as was refusing care at home. Eventually, in August 2020, we made the difficult decision to admit Mum to Alexandra House, Cherry Unit. This was the best thing we did for Mum. The care and support that she received were outstanding. The staff kept us at the forefront of Mum's care, informing us of any changes in Mum's condition or care needs. They always appeared happy to speak to us, even when we were phoning daily. During covid-19 visiting restrictions, the staff were extremely helpful in facilitating FaceTime and window visits with Mum. Mum had hearing problems, and they would sit with her patiently during visits in order that they could explain who we were and tell her what we were saying. Without which, we would not have been able to communicate with Mum. Mum sadly passed away on 19/12/20, but during the period of Mum receiving palliative care, the staff went out both their way to support us as a family during this difficult time. We feel very fortunate that Mum spent her last months withing a warm, caring and loving environment, in the care of truly professional staff.

I feel very lucky my father is in such a wonderful home. This year have been so challenging, but having the relief of knowing my dad is being looked after to the level he is - it's such a relief. The staff are so welcoming and caring; they always know what he needs without him being able to communicate. The home is clean and modern. I'm always kept up to date - couldn't be happier.

The level of care during the day and the attention of the staff is first class. There are some incredible people working there who truly do care for the residents. My father-in-law was a resident there until he passed away and now my mother is there and I have seen first hand for some time how good some of these carers are.

My brother cannot speak highly of the care and attention given to our mum. The nursing staff and all ancillary staff are brilliant. Well done to everyone.

Apples team was brilliant. They all delivered individual care. The cleaner also was quick to respond. Management staff should work as a carer occasionally.

Staff are also fantastic at listening to the family. They generally care and keep us informed.

Very obliging and will sort any problems swiftly if necessary. My friend is currently bed-bound so is not using many facilities or the activities but they appear to be very good.

First and foremost all of the staff are friendly and will always assist any questions if they are able to. Nothing is too much trouble. My mother has been resident for about a year now and has a far better care and activity than she did at home. My father came in for respite in December but unfortunately, he has been given permanent placement due to a stroke and dementia. It appears that the home is always being decorated which is first class. Furniture, kitchens and flooring also being updated and room furniture. This is impressive as the old furniture is in good condition.

Very happy with level of care for my mum. Care home is spotless and can't fault personal hygiene. Carers/nurses and all staff friendly and caring and my mum seems very relaxed and comfortable. Great entertainment put on special days with activities - very impressed so far.

Mum has been well looked after for the past twenty-one months and the staff are friendly and helpful. Staff are quick to resolve any issues or problems that have occurred that we have brought to their attention. The management team have an open-door policy and will listen and do their best to implement any reasonable suggestions. A very welcoming and approachable team, helping to put loved ones' wellbeing first.

I am so fortunate to have chosen Alexander House.

There's always warmth, love and support.

The respect and care given to my father for the last year of his life was to a very high standard.

My husband has only been in this care home since March this year. As well as Dementia, he also needs nursing care. All the staff understand his needs and give him the care he requires at all times. If there has been a health problem and he needed to transfer to hospital, I have always been informed. Alexandra House is a friendly care home and I am satisfied with my husbands' placement there.

My mother first entered Alexandra House in September 2018. From the very first day she was treated with kindness and respect, always kept clean and well fed and looked after to a very high standard. I can't praise enough the nursing staff and carers for their help in looking after my mother in the final month of her life. The management and staff are very helpful and friendly. Thank you all.

Come every day to see my friend. I must say that the staff are great. They cannot do enough. The place is very clean and spotless.

Can't fault anything. Entire set up is excellent.

The home and all staff are wonderful and we will always be grateful for their compassion.

Excellent!

After being here a few weeks, my mother has improved greatly thanks to the caring staff.