Alexandra House, Harlow, Essex
Alexandra House, Harlow, Essex
Alexandra House, Harlow, Essex

Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.

Group: Runwood Homes Ltd

Person in charge: Jade Shea (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Alexandra House has a Review Score of 9 (8.960)

The Review Score of 9 (maximum of 10) for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Alexandra House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.488 for Alexandra House is calculated as follows: ( (103 Excellents x 5) + (42 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 164 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.472 Points relating to the number of positive Reviews for Alexandra House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.2 positive Reviews (106 registered maximum number of service users ÷ 5). 10 Reviews ÷ 21.2 Target = 0.472

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra House?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Resident / Service User
    2

Mum spent approximately six weeks in the nursing home for end of life care. She was very well looked after by the staff who made her last days very comfortable.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, caring staff who looked after my mother well. My experience only relates to the nursing unit but the home overall is well decorated and designed to cater for all clients.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Just like to say a big thank you to all staff on Cherry Ward for looking after our Mum this last year. We cannot fault the care and attention she was given this last year to make her more comfortable and safe.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been very happy during my stay. The staff are wonderful and always there to help.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My dad has been at Alexandra House for nearly six months and during this time I have found the quality of care he has received to be of a very good standard. The staff all seem to be very caring, patient and kind in doing a job that at times must be very difficult but at times would seem that there are too few and this obviously put pressure on every aspect of the job.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care my mother received at Alexandra House was exceptional. The room was well equipped a pleasant environment for visitors and extremely well serviced. The staff were considerate, kind, patient and caring they worked so hard to care for mum and support her family too. I cannot praise them enough. The last eighteen months have been difficult for us as a family but Alexandra House made the experience of mums illness and passing as easy as possible for us.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Words cannot express our gratitude to you all for taking such good care of my mum over the last 4 years. She was a truly special lady to us. Although in her later life when she couldn't communicate, she always had a smile and a giggle! It was extremely hard for us to see her go into a care home but we didn't have a choice in the end and it was a weight off our shoulders to know that we were lucky enough to get a place for her in Alexandra House. To all those that were in Room 11 with me in that last week, you know who you are.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit my mum most days at various times and there is always a polite and warm atmosphere. Mum is well looked after and the care assistants are very aware of her individual needs. I find all the staff from housekeeping to management very approachable and helpful.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are friendly. They do the best they can in the circumstances. Evening meals are ok, some very good, some average. White bread used at breakfast and lunch. Not good for nutrition and can cause constipation. More care homes should use the "pinch me" care plan (which is a mnemonic to remember points of best elderly care). There are not enough stimulation and activities although on a limited budget this is understandable, although not good for residents. There is a faint smell of urine from some of the carpeted rooms. All things being, though, the staff work hard and try their best.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

We have found that they look after my mum extremely well. She is always clean and tidy when we visit. Staff are always very friendly and helpful when we ask them anything. The overall care she gets is very good.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Mum was only at Alexandra House during her last five days and was very happy with her care. I found the staff to be extremely considerate and kind.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mum received from all staff at Alexandra House was exceptional. The staff treated her with dignity and compassion at all times. The staff also treated all family with respect and were always welcoming. The manager was always available if we needed to discuss anything. My mum passed away in May and her last two years were made comfortable and safe due to the care and support she received.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Generally good, but at weekends I find that the staff covering don't appear to be as well trained at dealing with the elderly. This results in me feeling like an object as opposed to a person.

How likely would you be to recommend Alexandra House? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum falls frequently and the staff up to managerial level have gone out of their way to keep her safe.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra House