Alexandra House

Hamstel Road, Harlow CM20 1BU
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9.7 104 Reviews
  • Alexandra House, Harlow
Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.
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Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1605
  • Self-Funded Residential Dementia Care: £1300 – £1605
  • Self-Funded Nursing Care: £1600 – £1915
  • Self-Funded Nursing Dementia Care: £1600 – £1915
  • RESPITE Self-Funded Residential Care: £1400 – £1705
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1705
  • RESPITE Self-Funded Nursing Care: £1700 – £2015
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2015

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alexandra House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Monica Dragu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Alexandra House Reviews (104)

9.7

Alexandra House has a Review Score of 9.7 (9.742) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexandra House has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra House
  • 46
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Total of 104, showing 1-20
Review from John S (Brother of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would just like to thank all staff that looked after my brother Chris in the short stay he was with you. Thank you for looking after all the family when he passed away, your care and sympathy went a long way. We are just gutted we didn't get him into your care sooner as he would of loved being there.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you so much for taking the time to share such kind words about our team. We are truly sorry for the loss of your brother, Chris, and we are grateful that you trusted us to care for him during his stay.
It means a great deal to hear that you felt supported during such a difficult time. Our staff work very hard to ensure that both residents and their families are treated with compassion, dignity, and respect, so your feedback will mean a lot to everyone who looked after Chris.
On behalf of all the staff, thank you again for your kind words and for allowing us to be part of Chris's care. We send our sincere condolences to you and your family.
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Review from Tony B (Son of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum Joyce has just turned 93, she has been in Alexandra Care Home nearly 2 years. She has received superb care from Cristina and her colleagues from day one. They have catered for her changing dementia condition over time and given her family peace of mind knowing she is being looked after. I would
highly recommend this care home.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you for taking the time to share such a wonderful review of Alexandra Care Home.

We are truly delighted to hear that your mum, Joyce, has had such a positive experience with us over the past two years. It means a great deal to know that the team have been able to support Joyce as her needs have changed and to provide the reassurance and peace of mind that families deserve.

Your kind words about the care, dignity and support provided to your mum will be shared with all of the team, who work hard every day to ensure our residents feel safe, comfortable and valued.

It is especially lovely to hear that Joyce's journey with us has been a positive one, and we are grateful for your recommendation and continued trust in our care.
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Review from M G (Grandson of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's no wonder Alexandra House has a waiting list. Everything about it is second to none. My nan is so happy here. Every member of staff I have had dealings with are kind and professional no matter what we are discussing. Well done management.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you very much for taking the time to share such a king and thoughtful review. We are delighted to hear your nan is happy and feels well supported at Alexandra House. Your positive feedback about our team, facilities and overall care means a great deal to us, and I will be sure to share your comments with the whole staff team.
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Review from Bruce S (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Alexander House, and particularly on the Cherries Unit, are fantastic.
They all made my mothers last few months, the most enjoyable she had, had for some time.
The care and kindness shown to mother, and ourselves was superb.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you so much for your thoughtful review. It truly means a great deal to our entire Cherries Unit team. We are honored to care for your family member, and hearing that our support and dedication have made a positive difference is incredibly meaningful to us.

Our staff works hard every day to create a safe, compassionate, and comfortable environment, and your kind words remind us why we do what we do. Thank you for taking the time to share your appreciation. We're grateful for your trust.

If there is ever anything more we can do for your family, please don't hesitate to let us know.
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Review from Lynne B (Sister of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident here for nearly 2 years. The staff who look after her have been nothing short of amazing. My sister has some difficulty in expressing her views but all the staff have gone over and beyond, including a way to understand her. She has progressed so much in her speech and general
health. I have nothing to say but praise for the staff here, amazing!!
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you so much for your wonderful review and kind words. We're so pleased to hear that your sister had such a positive experience at Alexandra House over the past two years. It means a lot to our team to know that our care and support made a difference to her and your family. We'll be sure to share your feedback with everyone here - it will truly brighten their day.
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Review from Karen W (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all lovely and caring. The staff are always cheerful. The care home is very welcoming. The care home provides a safe, happy & clean environment for residents. I understand the chef makes a lot of lovely food from scratch, which is a lovely thing to do. Thank you all.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review. I will ensure to share your lovely review with the team
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Review from Peter H (Respite Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Alexandra House for rehabilitation. It was a daunting place to come, not knowing what to expect but my very first day I was made to feel at ease by joining other residents in the dining room for breakfast. The staff have been amazing, making my experience an easy one for which I am very grateful.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review. I will ensure to share your lovely review with the team.
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Review from Iris T (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was 100 years old on 12/1/25. The home absolutely gave my mum a day to remember. They put on a lovely buffet. They made her a beautiful cake that was delicious. They decorated her room and also the room that we were allowed to have just for her 100 birthday celebration with her family. All the
staff made a big deal over her birthday, singing happy birthday to her. We cannot praise the management and all the staff enough for how they look after our mum. We would definitely recommend Alexandra Care Home. Thank you all again. From all her family. With much love to you all.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review. I will ensure to share your lovely review with the team.
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Review from N P (Relative of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have two relatives in Alexandra House. My sister and my mother. I have been happy with the overall care offered to both by the staff and am impressed with the general positive attitude of both residents and family.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review and we are pleased to hear that you are happy with the care your mum and sister gets here at Alexandra House.
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Review from Nicola C (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Alexandra House nurses, carers and staff have provided outstanding, compassionate care to our lovely Dad, enabling us to have a precious extra year with him and Dad to enjoy the activities, company and an enjoyable outing. For this, we will be forever grateful.
Reply from Mirela Taban, Home Manager at Alexandra HouseAt Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.
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Review from Suzette M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Alexandra House for a little over a year. She is very happy there. I cannot fault the staff in any way. Their attention to detail and their never-ending care just prove to me that Alexandra House choose their staff correctly. The manager is always available to talk to me and
my family whenever we wish. An all-around great atmosphere in the home. Runwood Homes should be very proud.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review and we are pleased to hear that you are happy with the care your mum gets here at Alexandra House. I will ensure to share your lovely review with the team.
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Review from Desney H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, from the deputy manager down to well-being, all caring and supportive.
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Review from John C (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our beautiful Dad spent his final fifteen months living at Alexandra House.
The wonderful care all the staff gave him was an amazing and lovely final year of life. The staffing is consistent and extensive, not to forget the background staff, providing the feeding, cleaning and maintenance.
He loved
being there and we will be forever grateful for their kindness and compassion, not only to him but to us as a family.
We were in a blessed position that between us we could see Dad every day.
Our heartfelt thanks.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you so much for sharing such heartfelt and positive feedback about Alexandra's team. It means the world to us to know that your dad received the compassionate, dedicated care he needed during such a challenging time. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that you found our team empathetic, kind and fully committed to your dad's well-being. Ensuring dignity, respect and love is at the core of everything we do and your words affirm that we're making a difference.
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Review from Angela R (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my brothers and sisters are very pleased with the level of care given to our mother at Alexandra House, the staff are very tentative and polite, as a family we feel at ease that our mother is safe and being excellently cared for 24 hours, day and night. We are encouraged to ask questions
and any concerns are quickly resolved.
The cleanliness and food provided is a very good standard.
Reply from Mirela Taban, Home Manager at Alexandra HouseAt Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.
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Review from L M (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all excellent, my mum had 2 weeks respite. We could relax knowing Mum was safe and looked after with kindness in Alexandra House. Thank you.
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Review from Geoffrey W (Husband of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and food. Thank you.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for the time taken to review us. We will ensure to inform the extended team of your excellent review.
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Review from K B (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident just over a week. He is really settling in quickly and the staff are so kind and friendly. The chef has been to see him to ensure he gets the food he likes. They have become friends and my dad looks forward to seeing him and a few others who have gone out of their way to make
him feel welcome and special. His room is lovely and light with huge window and en-suite. The whole place is modern and clean. I'm so happy that he likes it.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review and we are pleased to hear that you are happy with the care your dad gets here at Alexandra House.
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Review from Alan H (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased that I was able to place my wife in Alexandra House. All the staff are helpful, friendly and caring and the managers are very approachable.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind review and we are pleased to hear that you are happy with the care your wife gets here at Alexandra House.
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Review from Tracey P (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for each and every member of the professional team at Alexandra House.
The care provided for Mum during the past 10 months is second to none. The way they are with not just Mum but every resident shines through, it's clear to see they all make such a difference to everyone
there.
It is extremely safe, clean, well organised, providing many fun activities weekly and has a nice happy feel as soon as you step through their door.
It's like one big happy family and they go above and beyond to make everyone welcome, this includes family and friends that visit.
The food always looks good and Mum enjoys seconds so compliments to the chef too.
Mum being there has allowed me to continue working without the constant worry of how she is as I am 100% certain she is completely taken care of with all her needs met by happy, caring, smiling staff. Mum is so happy and it's a pleasure to see. I will always remain forever thankful to every one of them caring for her.
Thank you.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards
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Review from G C (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for more than a year but my comments are given for the past 1 year. The staff have given exemplary care. Mum is treated as an individual and with respect. The food is excellent and is prepared in the on-site kitchen. There are numerous activities every week. My family is always
made welcome and I am involved in decision-making. Mum is always well-kept, and the visiting hairdresser is a bonus. The building, fittings and furniture are kept in excellent condition and are always clean. The manager is a lady of great experience and knowledge and has great vision and energy for continuing to improve what is excellent. The same enthusiasm and skills are also found in the senior staff, carers and nursing staff. I have found all staff to have a pleasant disposition and readily listen and be helpful. Every effort is made to make Alexandra House a caring, but stimulating environment for the residents, which importantly makes the residents feel that it is their home.
Reply from Mirela Taban, Home Manager at Alexandra HouseThank you for taking the time to leave this kind review for Alexandra House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel your mum is well-looked after. We hope your mum continues to enjoy our wonderful home and that you and your family always feel welcome to visit at any time.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Alexandra House is calculated as follows: ( (200 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 225 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.871 Points relating to the number of positive Reviews for Alexandra House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Monica

Monica Dragu

Job Title: Home Manager Joined: 2025

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.


Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.


In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

Marion

Marion Walker

Job Title: Receptionist Joined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.


In my spare time, I am currently decorating my new flat, which I enjoy doing.

Lee

Lee Smith

Job Title: Housekeeper Joined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.


In my spare time, I do my housework and walk my dogs.

Judith

Judith Buenafe

Job Title: Deputy Manager Joined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.


I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.


In my spare time, I am an active member of my church, where I also sing in the choir.

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 106 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Harlow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.