Alexandra House

The staff are all very polite and kind.

One staff member, in particular, is a total star.

Management and staff very helpful and friendly. We found it was very pleasant to take mother round to their tea-room as we were able to enjoy the quiet and peaceful surroundings.

A huge thank you to everyone for making Mum's special birthday so enjoyable.

Staff were always very friendly and most helpful.

Daily visits to my wife. Excellent care and friendly, helpful staff.

Mum spent approximately six weeks in the nursing home for end of life care. She was very well looked after by the staff who made her last days very comfortable.

Friendly, caring staff who looked after my mother well. My experience only relates to the nursing unit but the home overall is well decorated and designed to cater for all clients.

Just like to say a big thank you to all staff on Cherry Ward for looking after our Mum this last year. We cannot fault the care and attention she was given this last year to make her more comfortable and safe.

My dad has been at Alexandra House for nearly six months and during this time I have found the quality of care he has received to be of a very good standard. The staff all seem to be very caring, patient and kind in doing a job that at times must be very difficult but at times would seem that there are too few and this obviously put pressure on every aspect of the job.

I've been very happy during my stay. The staff are wonderful and always there to help.

The care my mother received at Alexandra House was exceptional. The room was well equipped a pleasant environment for visitors and extremely well serviced. The staff were considerate, kind, patient and caring they worked so hard to care for mum and support her family too. I cannot praise them enough. The last eighteen months have been difficult for us as a family but Alexandra House made the experience of mums illness and passing as easy as possible for us.

The staff are friendly. They do the best they can in the circumstances. Evening meals are ok, some very good, some average. White bread used at breakfast and lunch. Not good for nutrition and can cause constipation. More care homes should use the "pinch me" care plan (which is a mnemonic to remember points of best elderly care). There are not enough stimulation and activities although on a limited budget this is understandable, although not good for residents. There is a faint smell of urine from some of the carpeted rooms. All things being, though, the staff work hard and try their best.

Words cannot express our gratitude to you all for taking such good care of my mum over the last 4 years. She was a truly special lady to us. Although in her later life when she couldn't communicate, she always had a smile and a giggle! It was extremely hard for us to see her go into a care home but we didn't have a choice in the end and it was a weight off our shoulders to know that we were lucky enough to get a place for her in Alexandra House. To all those that were in Room 11 with me in that last week, you know who you are.

I visit my mum most days at various times and there is always a polite and warm atmosphere. Mum is well looked after and the care assistants are very aware of her individual needs. I find all the staff from housekeeping to management very approachable and helpful.

We have found that they look after my mum extremely well. She is always clean and tidy when we visit. Staff are always very friendly and helpful when we ask them anything. The overall care she gets is very good.

Mum was only at Alexandra House during her last five days and was very happy with her care. I found the staff to be extremely considerate and kind.

The care my mum received from all staff at Alexandra House was exceptional. The staff treated her with dignity and compassion at all times. The staff also treated all family with respect and were always welcoming. The manager was always available if we needed to discuss anything. My mum passed away in May and her last two years were made comfortable and safe due to the care and support she received.

Generally good, but at weekends I find that the staff covering don't appear to be as well trained at dealing with the elderly. This results in me feeling like an object as opposed to a person.

Mum falls frequently and the staff up to managerial level have gone out of their way to keep her safe.