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Alexandra House

Hamstel Road, Harlow, Essex CM20 1BU
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Alexandra House, Harlow
Alexandra House, Harlow
Alexandra House, Harlow

Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,480From £1,580

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monica Dragu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Alexandra House Reviews (108)

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9.8

Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra House has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from Geoffrey W (Husband of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Excellent care and food. Thank you.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for the time taken to review us. We will ensure to inform the extended team of your excellent review.

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Review from K B (Daughter of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

My dad has been a resident just over a week. He is really settling in quickly and the staff are so kind and friendly. The chef has been to see him to ensure he gets the food he likes. They have become friends and my dad looks forward to seeing him and a few others who have gone out of their way to make him feel welcome and special. His room is lovely and light with huge window and en-suite. The whole place is modern and clean. I'm so happy that he likes it.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your dad gets here at Alexandra House.

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Review from Alan H (Husband of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

I am very pleased that I was able to place my wife in Alexandra House. All the staff are helpful, friendly and caring and the managers are very approachable.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your wife gets here at Alexandra House.

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Review from Tracey P (Daughter of Resident) published on 20 March 2024 Submitted via Website
Overall Experience
I have nothing but praise for each and every member of the professional team at Alexandra House.
The care provided for Mum during the past 10 months is second to none. The way they are with not just Mum but every resident shines through, it's clear to see they all make such a difference to everyone there.
It is extremely safe, clean, well organised, providing many fun activities weekly and has a nice happy feel as soon as you step through their door.
It's like one big happy family and they go above and beyond to make everyone welcome, this includes family and friends that visit.
The food always looks good and Mum enjoys seconds so compliments to the chef too.
Mum being there has allowed me to continue working without the constant worry of how she is as I am 100% certain she is completely taken care of with all her needs met by happy, caring, smiling staff. Mum is so happy and it's a pleasure to see. I will always remain forever thankful to every one of them caring for her.

Thank you.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards

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Review from G C (Son of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My mum has been a resident for more than a year but my comments are given for the past 1 year. The staff have given exemplary care. Mum is treated as an individual and with respect. The food is excellent and is prepared in the on-site kitchen. There are numerous activities every week. My family is always made welcome and I am involved in decision-making. Mum is always well-kept, and the visiting hairdresser is a bonus. The building, fittings and furniture are kept in excellent condition and are always clean. The manager is a lady of great experience and knowledge and has great vision and energy for continuing to improve what is excellent. The same enthusiasm and skills are also found in the senior staff, carers and nursing staff. I have found all staff to have a pleasant disposition and readily listen and be helpful. Every effort is made to make Alexandra House a caring, but stimulating environment for the residents, which importantly makes the residents feel that it is their home.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for taking the time to leave this kind review for Alexandra House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel your mum is well-looked after. We hope your mum continues to enjoy our wonderful home and that you and your family always feel welcome to visit at any time.

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Review from Louise S (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience

My mum spent from the end of August 23 until mid-December in Alexandra House following a fall in July, in which she unfortunately fractured her leg and was unable to weight bear for over three months. On arriving, all staff seemed very friendly and were very helpful and informative on Mum's situation. She enjoyed the social events she attended and said the food was very nice. All in all, a nice care home to know Mum was well looked after. Five stars to all the lovely staff; you do an amazing job.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother received during her stay at our home. I will pass your feedback on to the team. Kind regards.

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Review from P N (Son of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

My father has received excellent care since moving into Alexandra House in June 2023. The staff are care team are very friendly and attentive. This is a very well-run care home with good support from the community nursing team and GP.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your father is receiving in our Home. I will pass your feedback on to the team. Kind regards and thank you for taking the time to review our Home

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Review from Denise B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

I am really happy with the care my mother is given. All the staff are excellent with her. All the staff are really friendly. Management are excellent with talking to me about Mum. I am very happy with all.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for the time taken to review our home. We are pleased to know that you are happy with the care Mum receives in our home. I will ensure your lovely review will be shared with the team.

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Review from David B (Son of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

This is an excellent home, well managed and clean, with lovely, caring staff where nothing is too much trouble. My mother is very happy with all aspects of her care here at Alexandra House, and I am so content knowing I have left her in such good hands. I have no hesitation in recommending this lovely home to anybody in need.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards.

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Review from Mel G (Granddaughter of Resident) published on 9 November 2023 Submitted via Website
Overall Experience
My grandad was transferred here on palliative care and had been here three/four weeks before he passed away Monday night.
During his time on Cherries, he was made extremely comfortable and treated with love and respect.
All the staff here have been extremely supportive, helpful and friendly and overall. a lovely experience under the circumstances.
When we had a call with sad news, the staff were compassionate, supportive and sympathetic with us and were fantastic, they haven’t pushed to get us to clear Grandad's belongings and said when we are ready is fine with them. His room was locked securely with his belongings as his things were safe until we were ready to collect.
Would like to say a massive thank you to everyone who cared for Grandad in this short time, especially one member of staff who kept us updated with how Grandad was doing.

Thanks again.

Reply from Mirela Taban, Home Manager at Alexandra House
Thank you for taking the time to write this wonderful review. I will pass on your kind words to the team on our nursing unit.

Kind Regards.

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Review from E W (Sister of Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience
I find the management and carers extremely friendly and pleasant. The home is very clean and fresh. The meals are just the right size and filling. Whenever I visit everyone always has tea or biscuits and I often get offered a drink as well. Bedrooms and ensuite are clean every time I go. The outlook from the rooms is pleasant.

I would recommend this care home.

Reply from Mirela Taban, Home Manager at Alexandra House
Thank you for your kind words.
I will pass your feedback on to the team.

Kind regards.

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Review from Sandy A (Daughter of Resident) published on 12 October 2023 Submitted via Website
Overall Experience
My mother was a resident of Alexandra House Care Home, Strawberries Unit, for two weeks respite care this September 2023.
This was the first time my mum had gone into respite care and I was anxious and worried about leaving her. However, we were met by friendly, welcoming staff who not only took the time to settle Mum in but also provided me the support and reassurance I needed to leave her in their care.
The accommodation was adequate and clean.
My mum was well cared for during her stay, enjoying her time engaging with staff and other residents alike.

Thank you to all in Strawberries, particularly one member of staff, for looking after Mum so well and making it an enjoyable experience for her.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It was an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.

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Review from T C (Son of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Home always welcoming to visitors care for individuals a priority. Recent birthday party organised by staff was excellent, ran everything beautifully. Although often recalcitrant, mother is always looked after completely.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It is an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.

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Review from P R (Brother of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

Very pleasant and helpful staff. Patient staff with care and devotion experience.

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Review from C C (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

My dad has had fantastic care here for the last year. Staff go above and beyond for my dad and for myself. Very supportive to the family.

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Review from Nicola H (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience
My mother was a resident at Alexandra House Care Home for several months, Mum passed away in May.

All staff, manager, nurses and carers, went above and beyond the call of duty. My sister and myself will be forever thankful that Mum's last months were at Alexandra House. Mum was so happy here and myself and my sister enjoyed coming here to visit.

Reply from Mirela Taban, Home Manager at Alexandra House
Thank you for your kind words. It was an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team.
Regards,

Mirela.

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Review from S I (Son of Resident) published on 8 August 2023 Submitted via Postal Card
Overall Experience

My father has been in your care since March and we, as a family, have been very happy with your care home. Many excellent, great staff members and I have only come across one that was rude and a little unprofessional but it happens. Some have bad days, I work for the local authority myself and understand the pressures etc.

Reply from Mirela Taban, Home Manager at Alexandra House
Thank you for your valuable feedback. We're happy to hear that you're pleased with the care your father is receiving. I will pass your feedback on to the team.

Your feedback helps us continue to improve and provide the best possible service to our residents and their loved ones.

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Review from Noel L (Son of Resident) published on 23 June 2023 Submitted via Website
Overall Experience
My mum has been at the home just over four years, I can not thank the staff and management enough. Staff are always polite and always willing to help.

My mum is happy and very cared for. I'm well informed about my mum's health.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it. We are very lucky to have such lovely families that support us to be the best we can be.

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Review from T P (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience
The home is a happy place. The staff are excellent. The atmosphere is great. My father was very happy there. The residents are always the priority, the food is good and the rooms are excellent. I was very confident my father would be well looked after, and he is!

My father passed away at this home. He was unhappy when he wasn't there. They let him enjoy his time. He was always supported and cared for. Always clean and tidy. Loved to sit in the garden. The staff I dealt with and the ones who looked after him were excellent.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It was an absolute pleasure to care for and look after your dad at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team.

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Review from Lee H (Son of Resident) published on 15 June 2023 Submitted via Website
Overall Experience

My father was in the home for two months. He was nothing but cared for. He became stronger thanks to the care he received and was able to return home. The staff and management were all fantastic they went above and beyond for my dad and we as a family are truly grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your valuable feedback. We’re happy to hear we met your expectations.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (32) & Events (0)

News
  • 29 Jul 2026

    Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...

  • 29 May 2026

    Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...

  • 22 Apr 2026

    Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (4)

Monica Dragu
Monica DraguJob Title:Home ManagerJoined: 2025

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.

Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.

In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

Marion Walker
Marion WalkerJob Title:ReceptionistJoined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.

In my spare time, I am currently decorating my new flat, which I enjoy doing.

Lee Smith
Lee SmithJob Title:HousekeeperJoined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.

In my spare time, I do my housework and walk my dogs.

Judith Buenafe
Judith BuenafeJob Title:Deputy ManagerJoined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.

I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.

In my spare time, I am an active member of my church, where I also sing in the choir.

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