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The home...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Monica Dragu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Alexandra House Reviews (108)
Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexandra House has 108 reviews.
Excellent care and food. Thank you.
Thank you for the time taken to review us. We will ensure to inform the extended team of your excellent review.
My dad has been a resident just over a week. He is really settling in quickly and the staff are so kind and friendly. The chef has been to see him to ensure he gets the food he likes. They have become friends and my dad looks forward to seeing him and a few others who have gone out of their way to make him feel welcome and special. His room is lovely and light with huge window and en-suite. The whole place is modern and clean. I'm so happy that he likes it.
Thank you for your kind review and we are pleased to hear that you are happy with the care your dad gets here at Alexandra House.
I am very pleased that I was able to place my wife in Alexandra House. All the staff are helpful, friendly and caring and the managers are very approachable.
Thank you for your kind review and we are pleased to hear that you are happy with the care your wife gets here at Alexandra House.
The care provided for Mum during the past 10 months is second to none. The way they are with not just Mum but every resident shines through, it's clear to see they all make such a difference to everyone there.
It is extremely safe, clean, well organised, providing many fun activities weekly and has a nice happy feel as soon as you step through their door.
It's like one big happy family and they go above and beyond to make everyone welcome, this includes family and friends that visit.
The food always looks good and Mum enjoys seconds so compliments to the chef too.
Mum being there has allowed me to continue working without the constant worry of how she is as I am 100% certain she is completely taken care of with all her needs met by happy, caring, smiling staff. Mum is so happy and it's a pleasure to see. I will always remain forever thankful to every one of them caring for her.
Thank you.
Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards
My mum has been a resident for more than a year but my comments are given for the past 1 year. The staff have given exemplary care. Mum is treated as an individual and with respect. The food is excellent and is prepared in the on-site kitchen. There are numerous activities every week. My family is always made welcome and I am involved in decision-making. Mum is always well-kept, and the visiting hairdresser is a bonus. The building, fittings and furniture are kept in excellent condition and are always clean. The manager is a lady of great experience and knowledge and has great vision and energy for continuing to improve what is excellent. The same enthusiasm and skills are also found in the senior staff, carers and nursing staff. I have found all staff to have a pleasant disposition and readily listen and be helpful. Every effort is made to make Alexandra House a caring, but stimulating environment for the residents, which importantly makes the residents feel that it is their home.
Thank you for taking the time to leave this kind review for Alexandra House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel your mum is well-looked after. We hope your mum continues to enjoy our wonderful home and that you and your family always feel welcome to visit at any time.
My mum spent from the end of August 23 until mid-December in Alexandra House following a fall in July, in which she unfortunately fractured her leg and was unable to weight bear for over three months. On arriving, all staff seemed very friendly and were very helpful and informative on Mum's situation. She enjoyed the social events she attended and said the food was very nice. All in all, a nice care home to know Mum was well looked after. Five stars to all the lovely staff; you do an amazing job.
Thank you for your kind words. We're happy to hear that you're pleased with the care your mother received during her stay at our home. I will pass your feedback on to the team. Kind regards.
My father has received excellent care since moving into Alexandra House in June 2023. The staff are care team are very friendly and attentive. This is a very well-run care home with good support from the community nursing team and GP.
Thank you for your kind words. We're happy to hear that you're pleased with the care your father is receiving in our Home. I will pass your feedback on to the team. Kind regards and thank you for taking the time to review our Home
I am really happy with the care my mother is given. All the staff are excellent with her. All the staff are really friendly. Management are excellent with talking to me about Mum. I am very happy with all.
Thank you for the time taken to review our home. We are pleased to know that you are happy with the care Mum receives in our home. I will ensure your lovely review will be shared with the team.
This is an excellent home, well managed and clean, with lovely, caring staff where nothing is too much trouble. My mother is very happy with all aspects of her care here at Alexandra House, and I am so content knowing I have left her in such good hands. I have no hesitation in recommending this lovely home to anybody in need.
Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards.
During his time on Cherries, he was made extremely comfortable and treated with love and respect.
All the staff here have been extremely supportive, helpful and friendly and overall. a lovely experience under the circumstances.
When we had a call with sad news, the staff were compassionate, supportive and sympathetic with us and were fantastic, they haven’t pushed to get us to clear Grandad's belongings and said when we are ready is fine with them. His room was locked securely with his belongings as his things were safe until we were ready to collect.
Would like to say a massive thank you to everyone who cared for Grandad in this short time, especially one member of staff who kept us updated with how Grandad was doing.
Thanks again.
Kind Regards.
I would recommend this care home.
I will pass your feedback on to the team.
Kind regards.
This was the first time my mum had gone into respite care and I was anxious and worried about leaving her. However, we were met by friendly, welcoming staff who not only took the time to settle Mum in but also provided me the support and reassurance I needed to leave her in their care.
The accommodation was adequate and clean.
My mum was well cared for during her stay, enjoying her time engaging with staff and other residents alike.
Thank you to all in Strawberries, particularly one member of staff, for looking after Mum so well and making it an enjoyable experience for her.
Thank you for your kind words. It was an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.
Home always welcoming to visitors care for individuals a priority. Recent birthday party organised by staff was excellent, ran everything beautifully. Although often recalcitrant, mother is always looked after completely.
Thank you for your kind words. It is an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.
Very pleasant and helpful staff. Patient staff with care and devotion experience.
My dad has had fantastic care here for the last year. Staff go above and beyond for my dad and for myself. Very supportive to the family.
All staff, manager, nurses and carers, went above and beyond the call of duty. My sister and myself will be forever thankful that Mum's last months were at Alexandra House. Mum was so happy here and myself and my sister enjoyed coming here to visit.
Regards,
Mirela.
My father has been in your care since March and we, as a family, have been very happy with your care home. Many excellent, great staff members and I have only come across one that was rude and a little unprofessional but it happens. Some have bad days, I work for the local authority myself and understand the pressures etc.
Your feedback helps us continue to improve and provide the best possible service to our residents and their loved ones.
My mum is happy and very cared for. I'm well informed about my mum's health.
Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it. We are very lucky to have such lovely families that support us to be the best we can be.
My father passed away at this home. He was unhappy when he wasn't there. They let him enjoy his time. He was always supported and cared for. Always clean and tidy. Loved to sit in the garden. The staff I dealt with and the ones who looked after him were excellent.
Thank you for your kind words. It was an absolute pleasure to care for and look after your dad at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team.
My father was in the home for two months. He was nothing but cared for. He became stronger thanks to the care he received and was able to return home. The staff and management were all fantastic they went above and beyond for my dad and we as a family are truly grateful.
Thank you for your valuable feedback. We’re happy to hear we met your expectations.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (32) & Events (0)
- 29 Jul 2026
Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...
- 29 May 2026
Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...
- 22 Apr 2026
Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...
There are no upcoming events for Alexandra House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (4)

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.
Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.
In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.
In my spare time, I am currently decorating my new flat, which I enjoy doing.

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.
In my spare time, I do my housework and walk my dogs.

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.
I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.
In my spare time, I am an active member of my church, where I also sing in the choir.
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