Alexandra House

Hamstel Road, Harlow CM20 1BU
Review Us
9.8 102 Reviews
  • Alexandra House, Harlow
Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.
Show Alexandra House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1605
  • Self-Funded Residential Dementia Care: £1300 – £1605
  • Self-Funded Nursing Care: £1600 – £1915
  • Self-Funded Nursing Dementia Care: £1600 – £1915
  • RESPITE Self-Funded Residential Care: £1400 – £1705
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1705
  • RESPITE Self-Funded Nursing Care: £1700 – £2015
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2015

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mirela Taban (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Alexandra House Reviews (102)

9.8

Alexandra House has a Review Score of 9.8 (9.820) out of 10, based on 28 reviews in the last 2 years.
Over all time Alexandra House has 102 reviews.

Overall Experience
  • 82
  • 17
  • 3
  • 0
  • 0
Date Published
  • 102
  • 3
  • 12
  • 28
  • 74
Reviewer Connection to Alexandra House
  • 46
  • 27
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 61-80
Review from Jane R (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely experience, all the staff so helpful and smiley, so good with Mum, they know her so well and I have got to know all the staff and can ask anything of them. They all work so hard and it's a pleasure to come into Alexandra House and always have a great welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making a very hard decision to put mum into a nursing home, it was the best decision myself and family made. She was so very happy there, all her whims were catered for. Just a shame covid was here because she missed out on many activities and visits from many friends and relatives. Everybody
was kind, considerate, I can't praise Alexandra House enough. Thanking you all from my heart.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Daughter of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum had Alzheimer's and became very ill as was refusing care at home. Eventually, in August 2020, we made the difficult decision to admit Mum to Alexandra House, Cherry Unit. This was the best thing we did for Mum. The care and support that she received were outstanding. The staff kept us at the
forefront of Mum's care, informing us of any changes in Mum's condition or care needs. They always appeared happy to speak to us, even when we were phoning daily. During covid-19 visiting restrictions, the staff were extremely helpful in facilitating FaceTime and window visits with Mum. Mum had hearing problems, and they would sit with her patiently during visits in order that they could explain who we were and tell her what we were saying. Without which, we would not have been able to communicate with Mum. Mum sadly passed away on 19/12/20, but during the period of Mum receiving palliative care, the staff went out both their way to support us as a family during this difficult time. We feel very fortunate that Mum spent her last months withing a warm, caring and loving environment, in the care of truly professional staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leanne B (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky my father is in such a wonderful home. This year have been so challenging, but having the relief of knowing my dad is being looked after to the level he is - it's such a relief. The staff are so welcoming and caring; they always know what he needs without him being able to communicate.
The home is clean and modern. I'm always kept up to date - couldn't be happier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Son of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care during the day and the attention of the staff is first class. There are some incredible people working there who truly do care for the residents. My father-in-law was a resident there until he passed away and now my mother is there and I have seen first hand for some time how good
some of these carers are.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother cannot speak highly of the care and attention given to our mum. The nursing staff and all ancillary staff are brilliant. Well done to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan H (Son of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apples team was brilliant. They all delivered individual care. The cleaner also was quick to respond. Management staff should work as a carer occasionally.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C E (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and nurses at Alexandra House have treated my mother exceptionally well. She is comfortable, content and really feels cared for. She recently has a stint in the hospital, where she was miserable and neglected. The moment she returned to the home, she perked up and asked for ' a cup of tea'!
Her health had steadily improved since.
Staff are also fantastic at listening to the family. They generally care and keep us informed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet C (Friend of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management excellent.
Very obliging and will sort any problems swiftly if necessary. My friend is currently bed-bound so is not using many facilities or the activities but they appear to be very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First and foremost all of the staff are friendly and will always assist any questions if they are able to. Nothing is too much trouble. My mother has been resident for about a year now and has a far better care and activity than she did at home. My father came in for respite in December but unfortunately,
he has been given permanent placement due to a stroke and dementia. It appears that the home is always being decorated which is first class. Furniture, kitchens and flooring also being updated and room furniture. This is impressive as the old furniture is in good condition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with level of care for my mum. Care home is spotless and can't fault personal hygiene. Carers/nurses and all staff friendly and caring and my mum seems very relaxed and comfortable. Great entertainment put on special days with activities - very impressed so far.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been well looked after for the past twenty-one months and the staff are friendly and helpful. Staff are quick to resolve any issues or problems that have occurred that we have brought to their attention. The management team have an open-door policy and will listen and do their best to implement
any reasonable suggestions. A very welcoming and approachable team, helping to put loved ones' wellbeing first.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine S (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, considerate, loving, professional and honest. My mum is treated with warmth and upmost respect. She is supported in every way as am I when it's needed. All at Alexander House are our new adopted family as are we to them.
I am so fortunate to have chosen Alexander House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark S (Son-in-law of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone cares all the time.
Nothing is too much trouble.
There's always warmth, love and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N A (Son of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respect and care given to my father for the last year of his life was to a very high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne O (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has only been in this care home since March this year. As well as Dementia, he also needs nursing care. All the staff understand his needs and give him the care he requires at all times. If there has been a health problem and he needed to transfer to hospital, I have always been informed.
Alexandra House is a friendly care home and I am satisfied with my husbands' placement there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James H (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother first entered Alexandra House in September 2018. From the very first day she was treated with kindness and respect, always kept clean and well fed and looked after to a very high standard. I can't praise enough the nursing staff and carers for their help in looking after my mother in the final
month of her life. The management and staff are very helpful and friendly. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John N (Friend of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Come every day to see my friend. I must say that the staff are great. They cannot do enough. The place is very clean and spotless.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault anything. Entire set up is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Mother-in-law of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was a resident until her death on 28th December 2018.
She was cared for with the utmost kindness and supreme dedication.
The home and all staff are wonderful and we will always be grateful for their compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Alexandra House is calculated as follows: ( (279 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 327 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (6)

Carly

Carly Harris

Job Title: Home Manager

I began my career in the care sector in 2008, and over the past 17 years, I’ve had the opportunity to work in a variety of settings, including hospitals. I started as a care assistant and gradually progressed through roles as a senior carer, deputy manager, and now, home manager.


I’ve been part of the Alexandra House family for the past five years, initially joining as a Night CTL before becoming Deputy Manager. Many of you may already know me from the Strawberry Unit or from seeing me around the home.


What truly sets Alexandra House apart for me is the strong sense of family among our team and the unwavering commitment to putting our residents first. Our staff go above and beyond every day, and I’m proud to be part of such a dedicated group.


My door is always open, and I look forward to meeting you, whether it’s during a visit with your loved one or at one of our monthly relatives' meetings.

Peter

Peter Nunn

Job Title: Home Administrator Joined: 2015

I have been in the role for almost 10 years; February 2025 will mark my tenth year with Runwood Homes. I really have enjoyed my time to date with Alexandra House. We have a great team here, and it’s a pleasure to work with them; also, the management team is very supportive. I like pretty much all aspects of the role; it is a very demanding and rewarding role.


In my spare time, I enjoy spending time with my partner and children. I also enjoy sports, mainly football and tennis; I am a bit of a Tottenham Hotspur supporter.

Marion

Marion Walker

Job Title: Receptionist Joined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.


In my spare time, I am currently decorating my new flat, which I enjoy doing.

Lee

Lee Smith

Job Title: Housekeeper Joined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.


In my spare time, I do my housework and walk my dogs.

Martin

Martin Mares

Job Title: Head Chef Joined: 2020

My name is Martin. I grew up in Slovakia and spent 4 years studying to be a chef before moving to the UK. I came to the UK for a holiday and decided I liked it here and wasn’t going home! I took a role in retail to gain confidence in the English language before joining a renowned care provider as a kitchen assistant. Within 3 months I had advanced to chef and then very quickly to Head Chef.  It was a whole new experience learning about English cuisine and our quirky likes and dislikes; baking was a completely new experience, as I had not experienced this at home. My passion for my chosen career kept me in this role for 6 years, working across three different sites. I took the opportunity to progress to Regional Chef which involved menu planning, audits, recruitment, training, and writing policies, a role I continued in for 4 years.


I happened to see an advert for Head Chef at Alexandra House, which is very local to me and decided it was time to go for a change. I joined Alexandra House 4 months ago and have seen joining Runwood as a great career move. I love the friendliness of the team and the great management of Alexandra House, where I feel a highly valued member of the team.


I feel passionately that food is of the utmost importance to our residents and should be a high-quality, enriching experience at every mealtime for all. I aim to accommodate individual tastes, and if there is a particular food that a resident favours that is not on the menu, I will ensure we make it available for them. It is important for me to meet new residents when they arrive to discuss their preferences and any allergies alongside any needs for a modified diet.


“My plan for the summer is to hold international food days; Italian is my favourite to cook! Tasting days for the residents are something I am extremely excited about; let their tastes help steer the direction of our menus.”

Judith

Judith Buenafe

Job Title: Deputy Manager Joined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.


I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.


In my spare time, I am an active member of my church, where I also sing in the choir.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.