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The home...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Monica Dragu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Alexandra House Reviews (108)
Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexandra House has 108 reviews.
The staff are so kind to my mother. They are cheerful and helpful and greet her by name whenever they see her. The staff who I meet, including desk and covid testing, are always polite, cheerful, and ready to help in any way they can.
Thank you for your insightful review. Your comments greatly illustrate how we enhance our care, and we are grateful you and your mother are satisfied with her care. Thanks again for the positive feedback.
This was my first visit to see my sister. I was very happy with her room, which is so comfortable. The garden is very well tendered, which is lovely for the residents. The staff I met were very friendly, happy and helpful. I came away knowing my sister is well cared for.
When I arrived I had to have a test, then wait 30 minutes (not a problem). Had to wait in my car. When I returned the lady who did my test had to go to a meeting: I just walk in and they had trouble finding my test results. There seemed to be no procedure! Once in the corridor smelt of wee.
It's really hard to get a proper feel for the care home due to COVID and the room isolated visits but so far the people have been really friendly and the rooms are clean. I can also call anytime if concerned and get feedback. So far I'm happy with the care I've seen.
All the staff I have come in contact with have always been cheerful, friendly and very helpful. They always make you feel welcome and nothing is too much trouble for them. I also like the fact that I get a phone call every week giving me an update letting me know how my wife is doing. I thank all the staff for looking after my wife, I know it's not an easy job. Thank you all.
The staff are very friendly on arrival, follow the COVID protocol. My Grandad seems to be happy. Staff come in to say hello and have a joke. Rooms are kept clean and tidy.
A lovely experience, all the staff so helpful and smiley, so good with Mum, they know her so well and I have got to know all the staff and can ask anything of them. They all work so hard and it's a pleasure to come into Alexandra House and always have a great welcome.
After making a very hard decision to put mum into a nursing home, it was the best decision myself and family made. She was so very happy there, all her whims were catered for. Just a shame covid was here because she missed out on many activities and visits from many friends and relatives. Everybody was kind, considerate, I can't praise Alexandra House enough. Thanking you all from my heart.
Our Mum had Alzheimer's and became very ill as was refusing care at home. Eventually, in August 2020, we made the difficult decision to admit Mum to Alexandra House, Cherry Unit. This was the best thing we did for Mum. The care and support that she received were outstanding. The staff kept us at the forefront of Mum's care, informing us of any changes in Mum's condition or care needs. They always appeared happy to speak to us, even when we were phoning daily. During covid-19 visiting restrictions, the staff were extremely helpful in facilitating FaceTime and window visits with Mum. Mum had hearing problems, and they would sit with her patiently during visits in order that they could explain who we were and tell her what we were saying. Without which, we would not have been able to communicate with Mum. Mum sadly passed away on 19/12/20, but during the period of Mum receiving palliative care, the staff went out both their way to support us as a family during this difficult time. We feel very fortunate that Mum spent her last months withing a warm, caring and loving environment, in the care of truly professional staff.
I feel very lucky my father is in such a wonderful home. This year have been so challenging, but having the relief of knowing my dad is being looked after to the level he is - it's such a relief. The staff are so welcoming and caring; they always know what he needs without him being able to communicate. The home is clean and modern. I'm always kept up to date - couldn't be happier.
The level of care during the day and the attention of the staff is first class. There are some incredible people working there who truly do care for the residents. My father-in-law was a resident there until he passed away and now my mother is there and I have seen first hand for some time how good some of these carers are.
My brother cannot speak highly of the care and attention given to our mum. The nursing staff and all ancillary staff are brilliant. Well done to everyone.
Apples team was brilliant. They all delivered individual care. The cleaner also was quick to respond. Management staff should work as a carer occasionally.
Staff are also fantastic at listening to the family. They generally care and keep us informed.
Very obliging and will sort any problems swiftly if necessary. My friend is currently bed-bound so is not using many facilities or the activities but they appear to be very good.
First and foremost all of the staff are friendly and will always assist any questions if they are able to. Nothing is too much trouble. My mother has been resident for about a year now and has a far better care and activity than she did at home. My father came in for respite in December but unfortunately, he has been given permanent placement due to a stroke and dementia. It appears that the home is always being decorated which is first class. Furniture, kitchens and flooring also being updated and room furniture. This is impressive as the old furniture is in good condition.
Very happy with level of care for my mum. Care home is spotless and can't fault personal hygiene. Carers/nurses and all staff friendly and caring and my mum seems very relaxed and comfortable. Great entertainment put on special days with activities - very impressed so far.
Mum has been well looked after for the past twenty-one months and the staff are friendly and helpful. Staff are quick to resolve any issues or problems that have occurred that we have brought to their attention. The management team have an open-door policy and will listen and do their best to implement any reasonable suggestions. A very welcoming and approachable team, helping to put loved ones' wellbeing first.
I am so fortunate to have chosen Alexander House.
Nothing is too much trouble.
There's always warmth, love and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (32) & Events (0)
- 29 Jul 2026
Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...
- 29 May 2026
Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...
- 22 Apr 2026
Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...
There are no upcoming events for Alexandra House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (4)

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.
Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.
In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.
In my spare time, I am currently decorating my new flat, which I enjoy doing.

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.
In my spare time, I do my housework and walk my dogs.

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.
I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.
In my spare time, I am an active member of my church, where I also sing in the choir.
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