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The home...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Monica Dragu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Alexandra House Reviews (108)
Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexandra House has 108 reviews.
Happy with both the home and the staff. The staff are friendly and courteous. Mum is well looked after and cared for.
Alexandra House allowed the family peace of mind.
In my mum's words, she said she felt rested, comfortable, safe and secure. It was also company for her and much better than sitting in a hospital ward which quite often was on her own.
We were very happy with the care my mother received.
Thank you for your valuable feedback. We’re happy to hear we met your expectations.
I went to Alexandra House for 2 weeks of respite and found it to be caring and friendly. The staff were wonderful.
Hi Barbara, thank you so much for your kind words. It was a pleasure having you. We hope to see you soon!
The care that my dad received at Alexandra House from all of the staff was always with care and to the highest standards possible. They all went above and beyond in making my dad's time at Alexandra House to be the best it could possibly be. They also made time to care for my mum and the rest of our family on each of our many visits. (Usually every day.) My gratitude to all of the staff at Alexandra House, thank you all.
Hi Gary, thank you for your kind words. We value your feedback and are happy to hear that we made your father and the rest of your family feel comfortable and welcome. Kindest regards, Mirela.
I could not have wished for a more caring and friendly place for my dad to have stayed in. Every one of his complex needs was addressed with love and care and kindness. They even cared so well for my mum even though she was only a visitor. I would recommend Alexandra House Care Home very highly to everyone. Thank you all so very much.
Thank you for your valuable feedback. We were saddened by your father's passing. It was truly was a pleasure to care for him. I will pass your kind words on to the wider team. Kind regards, Mirela.
My husband was in Alexandra House from July - 1st Dec 2022 when he died. During his stay, he, I and all our family were treated with care, compassion and respect by all the nurses, carers and staff. The manager went above and beyond, was approachable, fair and caring and never too busy to see us and deal with anything we brought to her. She pointed us in the right direction on many occasions supporting us all the way. I have to say originally Alexandra House was our second choice of care home but we were so wrong. There are not enough words to praise Alexandra House and everyone who works/volunteers there. We have no hesitation in recommending Alexandra House as no.1 care choice in Harlow.
The care and nursing my mum has received from all staff at Alexandra House has been second to none. Follow-ups and feedback constant. I am very happy with all aspects of my mum's care by such a warm and friendly staff.
My grandad has been in Alexandra House for around 6 months. So far everything has been great. The staff are brilliant and treat my grandad as though he is family. The safety/security is very good apart from the front entrance as quite a lot of visitors don't close the door properly. Everyone has been very caring as when my grandad is confused or worried they contact us to put him at ease.
My dad has been a resident in Alexandra House for two and a half years now, At first, the staff had to work very hard to settle him but through their dedication and professionalism, he settled. Dad likes the routine and always heartily eats the meals provided, I feel he is in a safe environment. The new manager and the staff are always ready to listen and welcome suggestions.
Since covid things have improved. Information is now regularly updated via email. GP and outside agencies could be better.
My mother had been a resident for just over 4 years and died in July 2022. The care, help and kindness of all the staff will be remembered with thanks by the whole family.
Hi Patricia, thank you for your kind words. It was an absolute pleasure to care for and look after your mum during her years at Alexandra House. We always strive to give excellent quality of care to all people who choose to live in our home. We are happy your experience with us was positive and authentic. Kind regards. Mirela.
Very pleased with the care my mother is receiving. She is on the second floor of Alexandra House. She looks clean and tidy and the place is spotlessly clean. All the staff are friendly and helpful.
Thank you for looking after my father.
My mum was admitted into this very clean, nice and friendly, professional care home. My mum was so happy and everyone loved her.
Dad was very poorly before going into Alexandra House. He, we think, was going up. Dad had many falls at home. The last fall was a bad one and he was taken into hospital where it was discovered he is having mini seizures. I am so delighted and relieved to say that my dear Dad has settled into his new home. What's more, he tells me he doesn't want to go home. Thank you to the manager and all the staff for making Dad so welcome.
Over the last few years, life has been very difficult until we moved my mother into Alexandra House. She's not been happier. She's no longer aggressive and is extremely settled. They stimulate her with music and social events, which suits my mother very well. The staff are attentive and very caring. Wonderful people.
Hello Joanne, we are really appreciative of your insightful review. We take pride in the engaging activities we have for our residents, and we are so grateful to hear how pleased you are with your mother's care. Thanks again for your positive feedback.
I think the care of my mother is great. All the staff are so caring and gentle. They treat her so well. All the staff are helpful to us as family.
Hello Barbara, thank you for the review. We appreciate that you are satisfied with your mother's care. Our staff are always happy to solve any enquiries our residents have. Thanks again for the positive feedback.
In light of the challenges faced due to covid, the home has maintained its excellent standards. The staff are always friendly and welcoming. No request seems too much and relatives are made to feel as valuable as the residents in care. The home has exceeded expectations in terms of managing relative visits and the care is always dignified. Appears clean and tidy whenever I visit. Great job team!
Thank you for the kind review. Your comments greatly enhance the care we provide to our residents, and we appreciate your feedback. The residents are always the number one priority and we are grateful that you are satisfied with your grandparent's care.
After a very difficult year, losing our Mum at the home in July and then our Dad being rushed to hospital in November 2021. We as a family cannot thank the marvellous staff at Alexandra House enough for their love, empathy, and support. Staff go above their daily requirements to meet not only their residents' needs but also family members' too. They are total unsung heroes of this pandemic. And are our Angels.
Hello Anne, thank you for your thoughtful review. We are happy to have provided the best care for your parent. We continue to strive to provide the best possible care for our residents. Thank you for your comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (32) & Events (0)
- 29 Jul 2026
Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...
- 29 May 2026
Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...
- 22 Apr 2026
Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...
There are no upcoming events for Alexandra House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (4)

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.
Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.
In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.
In my spare time, I am currently decorating my new flat, which I enjoy doing.

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.
In my spare time, I do my housework and walk my dogs.

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.
I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.
In my spare time, I am an active member of my church, where I also sing in the choir.
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