Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.9 160 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.
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Care Provided by Barchester Ashlar House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Flavia Sparhat (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (160)

9.9

Barchester Ashlar House Care Home has a Review Score of 9.9 (9.850) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Ashlar House Care Home has 160 reviews.

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Reviewer Connection to Barchester Ashlar House Care Home
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Review from M S (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlar House always gives a Calm Homely Feel, that has staff that understand the importance of caring and apply it to their work on a daily basis.
The care home alway's has clean facilities both around the building and within the Bedroom's. The staff make a point of customising each one to the Residents
Needs.
Inspiring Activities virtually on a daily basis which is attended by Most Residents mean that the staff must be doing something right. I always liken Ashlar House as a Holiday Resort rather than a Care Home for my Mother. Good Work.
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Review from L D (Son of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost a year and we are very grateful for the warm attentive care of the numerous staff, the welcoming atmosphere for both new residents and their family, and for the clean, tidy rooms and lounges. The staff put on lovely entertainment every day which is fantastic!
There are TVs as well as radios, but they are not disturbingly loud. The food is well prepared and plentiful. The staff also wash and groom residents who need help. A wonderful place.
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Review from Christiane B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my mother, I come away feeling at peace, happy and so very thankful that we found such a wonderful home for her. Throughout her life, my mother has always been very particular and had exceptionally high expectations, so finding a home that she would be comfortable in was a huge challenge.
Ashlar ticks every single box for her, and for my sister and I. The amount and variety of activities Ashlar runs, ensures that every resident can engage to whichever level they wish or are able. My mother enjoys sitting outside in the beautifully colourful, sensory courtyard garden, particularly during this sunny weather - it's her happy place! More than just a care home, Ashlar is a real family environment. The staff are so loving and caring to all the residents, you can tell it's more than just a job to them. She's been there now for two and a half years and she is the happiest I've seen her in many, many years. Thank you, Ashlar family!
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Review from J B (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relative been here for over a year. Nothing to much trouble and all staff happy to go the extra mile. Very caring and extracurricular activities making a very welcome atmosphere. Extremely satisfied that relative now living in such an environment.
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Review from Joanne M (Niece of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My aunt asked to go to the toilet and had to wait an hour before she was taken. This is not acceptable. While I was there another lady asked to go to the toilet and she had to wait over two hours. It was only when I made a complaint to one member of staff, in particular, was she then taken. The member
of staff said she had to wait as other nurses were seeing to other patients, but she was just doing office work and could have taken her. She was very unhelpful and said her work in the office was more important. Surely patient care should be the priority especially as they rely on the staff for everything. It is a basic human right to be able to go to the toilet and not have to wait atleast an hour to be taken.
Reply from Feedback Team, The Feedback Team at Barchester Ashlar House Care Home

Hi Joanna, thanks for taking the time to leave your review. Were sorry to read of your experience with us. The home have advised that you raised your concerns with the staff on duty at the time and we understand your loved one was assisted as soon as possible. Thank you for sharing your feedback with us, if you have anything further you'd like to advise our team, please reach out to us on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.

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Review from Sandy A (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the distance involved, we visit our friend (of over 50 years!) about three times a year. Each visit varies in timing - sometimes morning, sometimes afternoon - but we have always found the staff to be engaging with residents in a positive and warm atmosphere. Our friend has certainly benefitted
from this experience and has, despite some mobility problems, happily involved herself in all activities. Thank you.
Rod Allen
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Review from Rod A (Friend of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend of over 50 years and we visit at least 3 times a year due to the distance. She is so happy and comfortable and joins in every possible activity, despite her mobility problems. Thank you for taking such good care of her.
Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care Home

Thank you so much for your kind words! We're truly grateful for your feedback. Our team works hard to provide compassionate and personalised service, and it's always rewarding to know it's making a difference.

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Review from C E (Nephew of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy with the way in which she is treated by staff and says how loving and caring they are and it is her opinion that for them, it is more than just a job. Throughout my unannounced visits, I have always found her clean, well cared for and happy.
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Review from Susan C (Wife of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Barchester Ashlar House Care Home for nearly 2 years. His behaviour has been challenging at times, but the whole team of staff from nurses, carers, admin and household, have worked so hard to get to know him and recognise his behaviours to ensure they make him feel
safe, secure and comfortable. I also have a wonderful relationship with the team here, who have been extremely supportive to me and I feel able to speak freely with them concerning my husband's care.
He celebrated his 70th birthday last week and everyone made such an effort and made a fuss of him. He seemed to have some understanding of the occasion and certainly enjoyed the music, cake and balloons along with fellow residents who joined in.
I personally spend many hours at Ashlar each day and observe how staff care for other residents as well as my husband, and I am confident I made the right decision in placing him in their care.
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Review from L S (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashlar House have made what could have been a very stressful, upsetting situation so much more manageable. They are so caring and not only do they look after the residents but also the family members. They are always available to chat and have been a massive support system to me and my
whole family. We are so grateful for their kindness and the care they give our dad on a daily basis.
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Review from Lorraine A (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident at Barchester Ashlar House Care Home since November 2023 and is very happy and comfortable there.
The staff are amazing so friendly and very caring.
There is a lovely atmosphere when you visit and always a very warm welcome from everyone.
Mum is well cared for by caring, professional
staff, nothing is too much trouble and she is treated with utmost care and dignity.
The facilities are very good and the rooms, bathrooms are clean and well-kept, clothing and bedding get washed every day and the food menus are very good.
Ashlar House definitely deserves a five-star rating.
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Review from S L (Son of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled
her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation.
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Review from S E (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashlar House for a number of years. She is looked after to the highest standards, the staff are friendly and caring and the manager is unflappable and has time to talk and listen to any concerns.
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Review from Michael G (Partner of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Value - not the payer, cannot evaluate.
Needs more staff sometimes.
Exercise and fresh air, urgent, when possible.
Blankets insufficient on bed.
Overall, good.
Reply from Feedback Team, The Feedback Team at Barchester Ashlar House Care Home

Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. On chatting with the home, we understand your concerns haven't been brought to their attention and they would very much like to discuss these further. We can assure you the home has plenty of staff to assist with our many residents, though these may not be visible all the time if they are assisting other residents within their rooms. Blankets are on hand for all residents who would like one and additional blankets can be placed in your loved ones' room should they wish. We offer day trips out for all residents and their relatives to participate in and weather permitting, our courtyards are accessible for some fresh air. On your next visit to the home please reach out to our general manager who will be able to support you further. Kind regards, Barchester's Customer Feedback Team.

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Review from Richard C (Nephew of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Barchester Ashlar House Care Home for ten weeks last year and it was excellent in all respects.
I was so glad and lucky to find that they had a room available when I needed a place for my uncle last August (2023). He has been there ever since and is very happy. I could 'box tick' all
the good points about Ashlar but the main difference compared with other homes that I have visited is that all of the staff really get to know all of the residents and this is what leads to such good care being given. The nurses are concerned to make sure that residents' dignity is maintained at all times and along with the management team, always embrace any concerns that family members may have and are happy to accommodate their requirements.
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Review from Jean S (Wife of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers
and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents.
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Review from D B (Son-in-law of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent overall package of environment and quality of care. Hard to think of anything that could be improved upon. Recommended. Staff do a great job of looking after the residents in very trying circumstances.
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Review from C D (Partner of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you enter the home you are made to feel welcome and are greeted with a warm smile from the lovely receptionist. The home is always immaculate and the gardens well kept. The rooms are well-furnished and comfortable for all residents. Every room and living area is cleaned at least every day.
Management
are always approachable and hospitable, and their doors are always open for residents and their families to give support and advice. The carers and nurses are exceptional, nothing is ever a problem. They're always happy and treat all residents like family of their own by keeping regular routine specialized for each tenant/ patient.
The catering is brilliant with 3-course meals every day whether it be in the dining room or taken individually to each patient's room. Always warm and well cooked with at least 2 choices per course. The eating area, like the rest of the home, is always spotless and just as you would want your home.
Exceptional care home.
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Review from C D (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. I was very impressed from the very beginning and all my questions and worries were answered by the manager. Everything she said was absolutely correct and she showed a huge amount of compassion and respect. The nursing staff could not have been more caring and understanding.
I am amazed at how perfectly they looked after my family member. Well done to the whole team as they work beautifully together to provide an outstanding service.
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Review from D S (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the 3rd care home that Mum has been in and most certainly the best. The whole team is amazing. They always have time to talk with you and answer any questions you may have. They have always treated Mum as an individual, not just another resident, and know her likes and dislikes so can manage
her care in the best way for her.
The place is always spotless and the food is amazing! There is an entertainment program and relatives/carers are encouraged to join in.
I cannot praise this home enough. Thank you for everything you have done and continue to do. You are all stars!
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Barchester Ashlar House Care Home is calculated as follows: ( (272 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 294 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul

Paul Tibudan

Job Title: Nurse Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.

Peace

Peace Ikponmwosa

Job Title: Nurse Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana

Rosana Castillo

Job Title: Senior Carer Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah

Villah Mutyasira

Job Title: Senior Night Nurse Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina

Kristina Suopyte

Job Title: Head Housekeeper Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel

Rommel Masambique

Job Title: Head Chef Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren

Lauren Anderson

Job Title: Carer Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde

Yetunde Nwandiei

Job Title: Carer Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh

Ramesh Kallampill

Job Title: Carer Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela

Maricela Olaru

Job Title: Second Chef Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

Frequently Asked Questions about Barchester Ashlar House Care Home

What types of Care is Barchester Ashlar House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Ashlar House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Barchester Ashlar House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashlar House Care Home to the centre of Epping?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashlar House Care Home to verify any information. View our terms and conditions. Barchester Ashlar House Care Home has an Enhanced Service - more info.