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Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping, Essex CM16 6TY
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Barchester Ashlar House Care Home, Epping
They are always so kind, considerate and unbelievably patienNigel T(Son-in-law of Resident/Service User)
Barchester Ashlar House Care Home, Epping
A fantastic new activities coordinator has brought a breath of fresh air to the care homeSuzy N(Daughter of Resident/Service User)
Barchester Ashlar House Care Home, Epping

A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and...  

Care Provided by Barchester Ashlar House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,900N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Ashlar House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Osborne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (173)

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9.9

Barchester Ashlar House Care Home has a Review Score of 9.9 (9.880) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 173 reviews.

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Showing 173 reviews matching selected criteria
Review from Rod A (Friend of Resident) published on 9 June 2025 Submitted via Postal Card
Overall Experience

Our friend of over 50 years and we visit at least 3 times a year due to the distance. She is so happy and comfortable and joins in every possible activity, despite her mobility problems. Thank you for taking such good care of her.

Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care Home

Thank you so much for your kind words! We're truly grateful for your feedback. Our team works hard to provide compassionate and personalised service, and it's always rewarding to know it's making a difference.

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Review from C E (Nephew of Resident) published on 22 November 2024 Submitted via Postal Card
Overall Experience

My aunt is very happy with the way in which she is treated by staff and says how loving and caring they are and it is her opinion that for them, it is more than just a job. Throughout my unannounced visits, I have always found her clean, well cared for and happy.

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Review from L S (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

The staff at Ashlar House have made what could have been a very stressful, upsetting situation so much more manageable. They are so caring and not only do they look after the residents but also the family members. They are always available to chat and have been a massive support system to me and my whole family. We are so grateful for their kindness and the care they give our dad on a daily basis.

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Review from Lorraine A (Daughter of Resident) published on 15 November 2024 Submitted via Website
Overall Experience
Mum has been resident at Barchester Ashlar House Care Home since November 2023 and is very happy and comfortable there.
The staff are amazing so friendly and very caring.
There is a lovely atmosphere when you visit and always a very warm welcome from everyone.
Mum is well cared for by caring, professional staff, nothing is too much trouble and she is treated with utmost care and dignity.
The facilities are very good and the rooms, bathrooms are clean and well-kept, clothing and bedding get washed every day and the food menus are very good.

Ashlar House definitely deserves a five-star rating.

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Review from S E (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

My mother has been a resident at Ashlar House for a number of years. She is looked after to the highest standards, the staff are friendly and caring and the manager is unflappable and has time to talk and listen to any concerns.

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Review from S L (Son of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation.

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Review from Michael G (Partner of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience
Value - not the payer, cannot evaluate.
Needs more staff sometimes.
Exercise and fresh air, urgent, when possible.
Blankets insufficient on bed.

Overall, good.

Reply from Feedback Team, The Feedback Team at Barchester Ashlar House Care Home

Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. On chatting with the home, we understand your concerns haven't been brought to their attention and they would very much like to discuss these further. We can...  

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Review from D B (Son-in-law of Resident) published on 16 October 2024 Submitted via Website
Overall Experience

Excellent overall package of environment and quality of care. Hard to think of anything that could be improved upon. Recommended. Staff do a great job of looking after the residents in very trying circumstances.

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Review from Jean S (Wife of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents.

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Review from Richard C (Nephew of Resident) published on 16 October 2024 Submitted via Website
Overall Experience
My father was in Barchester Ashlar House Care Home for ten weeks last year and it was excellent in all respects.

I was so glad and lucky to find that they had a room available when I needed a place for my uncle last August (2023). He has been there ever since and is very happy. I could 'box tick' all the good points about Ashlar but the main difference compared with other homes that I have visited is that all of the staff really get to know all of the residents and this is what leads to such good care being given. The nurses are concerned to make sure that residents' dignity is maintained at all times and along with the management team, always embrace any concerns that family members may have and are happy to accommodate their requirements.

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Review from C D (Partner of Resident) published on 27 August 2024 Submitted via Website
Overall Experience
When you enter the home you are made to feel welcome and are greeted with a warm smile from the lovely receptionist. The home is always immaculate and the gardens well kept. The rooms are well-furnished and comfortable for all residents. Every room and living area is cleaned at least every day.
Management are always approachable and hospitable, and their doors are always open for residents and their families to give support and advice. The carers and nurses are exceptional, nothing is ever a problem. They're always happy and treat all residents like family of their own by keeping regular routine specialized for each tenant/ patient.
The catering is brilliant with 3-course meals every day whether it be in the dining room or taken individually to each patient's room. Always warm and well cooked with at least 2 choices per course. The eating area, like the rest of the home, is always spotless and just as you would want your home.

Exceptional care home.

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Review from C D (Daughter of Resident) published on 17 May 2024 Submitted via Website
Overall Experience

This is an excellent care home. I was very impressed from the very beginning and all my questions and worries were answered by the manager. Everything she said was absolutely correct and she showed a huge amount of compassion and respect. The nursing staff could not have been more caring and understanding. I am amazed at how perfectly they looked after my family member. Well done to the whole team as they work beautifully together to provide an outstanding service.

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Review from D S (Daughter of Resident) published on 27 March 2024 Submitted via Website
Overall Experience
This is the 3rd care home that Mum has been in and most certainly the best. The whole team is amazing. They always have time to talk with you and answer any questions you may have. They have always treated Mum as an individual, not just another resident, and know her likes and dislikes so can manage her care in the best way for her.
The place is always spotless and the food is amazing! There is an entertainment program and relatives/carers are encouraged to join in.

I cannot praise this home enough. Thank you for everything you have done and continue to do. You are all stars!

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Review from M P (Friend of Resident) published on 15 March 2024 Submitted via Website
Overall Experience
What a fabulous place is Ashlar House. I have become a regular visitor here. The facilities are fabulous, the food and menu choices amazing, the care is second to none, and the entertainment and activities are wonderful.
I visited a friend who came to Ashlar House in December 2023 and they are very happy there. I am able to visit with my daughter's dog, and we are both made to feel most welcome. There is a cafe for residents and visitors to enjoy refreshments together and a regular calendar of activities, outings and visitors is provided so that there is always something happening.

I have been really impressed with everything about Ashlar House. Well done to all the team!

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Review from Joanne O (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience
From the moment you walk through the doors of Ashlar House, you know that your loved one will be in good hands. The dining area is always clean and bright with a menu for the day on show and seasonal flowers and decor on display. There are always members of staff engaging with residents with lots of laughter and chatting - it's so lovely to see. The manager is always on hand to offer help and support as well as all the members of staff. From the start of Mum's stay members of staff were so keen to get to know her, knowing this would help her to feel safe and secure. Unfortunately Mum has now passed away but I know that if she had been in better health she would have loved the full programme of lovely things Ashlar provide for their residents. All the members of staff were so attentive and gave professional compassionate care to Mum and to us as well. I can't thank them enough for their kindness.

Our father has not long been at Ashlar House. We have found that all members of staff are fabulous. They are thoughtful, kind and professional, giving him attention with compassion and kindness. If we need to discuss Dad's care someone is never too far away to help and all staff are totally understanding of his needs. I can't thank everyone enough for all the support at this time.

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Review from Spencer B (Son of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

Mum came to Ashlar House with advanced dementia and other health problems. She was very poorly having spent the past couple of weeks in hospital. She was receiving end-of-life care. It was a particularly difficult time for her but also for the family. We found all the staff - without exception - to be extremely caring, compassionate, professional and friendly. We couldn’t have wished for better care for Mum. We were particularly thankful for the care they showed us too. Thank you Team Ashlar!

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Review from B H (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

Excellent care home. Staff are extremely helpful and caring. As a family, we know my father is receiving the best possible care and the food is five-star. They go out of their way to make sure my father gets his cornflakes, which is his favourite.

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Review from S T (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

My mum and I could not be more thankful for the care given to my dad while he was at Barchester Ashlar House Care Home. The kindness shown to him and the support given to us by every member of staff was immeasurable. It's difficult thinking about a loved one going into a nursing home, but the first moment we stepped through the door we knew he was coming to the right place. Welcoming, professional and caring. You couldn't ask for me. Dad's passing was as dignified and compassionate as it could be. Thank you for making a difficult time for him and his family as comfortable as it could be. We felt included at a time when one is completely helpful.

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Review from R M (Aunt of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

The staff and carers have a tough job with the people who stay at the care facility here but from seeing things myself over the past three weeks, they do a fantastic job. they must be a special type of person, because I know I couldn't do it! Well done!

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Review from Dorothy D (Wife of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

At Ashlar House, the staff are considerate and kind and go out of their way to make sure the residents are safe and comfortable. I have witnessed several acts of kindness and patience in feeding. When I leave at the end of my daily visit, I feel assured that my husband is in good, gentle hands.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 November 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (181) & Events (1)

News
  • 28 Jul 2026

    Our residents enjoyed a lovely trip out for lunch at the George & Dragon Pub It had been one of the most talked about outings of the week, and it...

  • 28 Jul 2026

    At Ashlar House, we believe every milestone deserves to be celebrated, because it’s the moments shared with loved ones that truly matter. We were honoured to host a belated surprise...

  • 28 Jul 2026

    At Ashlar House, we believe every milestone deserves to be celebrated, because it’s the moments shared with loved ones that truly matter. We were honoured to host a belated surprise...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Ashlar House Care Home.

Meet the Team (15)

Sharon Osborne
Sharon OsborneJob Title:General ManagerJoined: 2023

Hi, I’m Sharon, the General Manager here at Ashlar House. Welcome to our website!

I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for lif,e alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Ashlar House.

We operate a true open-door policy at Ashlar House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul Tibudan
Paul TibudanJob Title:NurseJoined: 2023

Hi, my name is Paul and I am one of the nurses here.

As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.

Drop in to learn more about our home and our team.

Peace Ikponmwosa
Peace IkponmwosaJob Title:NurseJoined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.

We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana Castillo
Rosana CastilloJob Title:Senior CarerJoined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.

Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah Chant
Sarah ChantJob Title:Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.

Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha Wilkins
Natasha WilkinsJob Title:Healthcare PractitionerJoined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.

I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.

Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah Mutyasira
Villah MutyasiraJob Title:Senior Night NurseJoined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.

I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina Suopyte
Kristina SuopyteJob Title:Head HousekeeperJoined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.

A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha Wilkins
Natasha WilkinsJob Title:Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.

I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.

Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel Masambique
Rommel MasambiqueJob Title:Head ChefJoined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!

I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.

At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren Anderson
Lauren AndersonJob Title:CarerJoined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.

I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.

Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie Marten
Ellie MartenJob Title:Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.

I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde Nwandiei
Yetunde NwandieiJob Title:CarerJoined: 2024

Hello, I'm Yetunde and I'm a carer.

I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.

I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.

Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.

We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh Kallampill
Ramesh KallampillJob Title:CarerJoined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.

Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.

I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela Olaru
Maricela OlaruJob Title:Second ChefJoined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.

I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

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