Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.8 159 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Flavia Sparhat (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (159)

Total of 159, showing 21-40
9.8

Barchester Ashlar House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 159 reviews.

Overall Experience

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Review from Joanne O (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the doors of Ashlar House, you know that your loved one will be in good hands. The dining area is always clean and bright with a menu for the day on show and seasonal flowers and decor on display. There are always members of staff engaging with residents with lots of
laughter and chatting - it's so lovely to see. The manager is always on hand to offer help and support as well as all the members of staff. From the start of Mum's stay members of staff were so keen to get to know her, knowing this would help her to feel safe and secure. Unfortunately Mum has now passed away but I know that if she had been in better health she would have loved the full programme of lovely things Ashlar provide for their residents. All the members of staff were so attentive and gave professional compassionate care to Mum and to us as well. I can't thank them enough for their kindness.
Our father has not long been at Ashlar House. We have found that all members of staff are fabulous. They are thoughtful, kind and professional, giving him attention with compassion and kindness. If we need to discuss Dad's care someone is never too far away to help and all staff are totally understanding of his needs. I can't thank everyone enough for all the support at this time.

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Review from Spencer B (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ashlar House with advanced dementia and other health problems. She was very poorly having spent the past couple of weeks in hospital. She was receiving end-of-life care. It was a particularly difficult time for her but also for the family. We found all the staff - without exception - to
be extremely caring, compassionate, professional and friendly. We couldn’t have wished for better care for Mum. We were particularly thankful for the care they showed us too. Thank you Team Ashlar!

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Review from B H (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are extremely helpful and caring. As a family, we know my father is receiving the best possible care and the food is five-star. They go out of their way to make sure my father gets his cornflakes, which is his favourite.

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Review from S T (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I could not be more thankful for the care given to my dad while he was at Barchester Ashlar House Care Home. The kindness shown to him and the support given to us by every member of staff was immeasurable. It's difficult thinking about a loved one going into a nursing home, but the first
moment we stepped through the door we knew he was coming to the right place. Welcoming, professional and caring. You couldn't ask for me. Dad's passing was as dignified and compassionate as it could be. Thank you for making a difficult time for him and his family as comfortable as it could be. We felt included at a time when one is completely helpful.

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Review from R M (Aunt of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers have a tough job with the people who stay at the care facility here but from seeing things myself over the past three weeks, they do a fantastic job. they must be a special type of person, because I know I couldn't do it! Well done!

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Review from Dorothy D (Wife of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Ashlar House, the staff are considerate and kind and go out of their way to make sure the residents are safe and comfortable. I have witnessed several acts of kindness and patience in feeding. When I leave at the end of my daily visit, I feel assured that my husband is in good, gentle hands.

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Review from M K (Niece of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House Care Home is a very well-run and managed home and our family member is extremely settled and comfortable. The carers are all very professional and caring and there when needed. It can't be easy looking after people who have problems and we as a family have always found everyone very compassionate,
caring and kind. Well done to everyone and keep up the good work. I would 100% recommend Ashar House if anyone is looking for long-term care for loved ones.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave Ashlar House a review, your lovely comments mean a great deal to all at our home and we will continue to do all we can to offer the best support and care to our residents and their loved ones.

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Review from Lennie H (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more appreciative of the staff. So helpful, patient, hardworking and caring and always has time for the families. The manager, despite her heavy workload, will always give her time and does a great job. The nurses are fantastic and the rest of the care staff are pure gold. I am so grateful
that they take such good care of my mum.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave a review for us, your comments and feedback mean a great to everyone at Ashlar House. We are very pleased to hear that you feel the staff are patient, hardworking and caring and we will continue to offer the best support and care to our amazing residents and their loved ones.

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Review from Joanna T (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House Care Home is a perfect place for my father. The home is spotlessly clean and tidy. The staff are friendly, helpful and professional. We love the home-from-home atmosphere and the thought that is put into my father's and other residents' needs is outstandingly good.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave your lovely comments and feedback, they mean a great deal to the team at Ashlar House. We will continue to do everything we can to offer the very best support and care.

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Review from M F (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The very caring staff both to residents and family. Spotlessly clean and excellent environment. Always act promptly on requests.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to add a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. Your review rating regarding our activities is lower than we would expect and we are sorry for that. Do let us know what we can do to help improve this score for you and your loved one. Kind regards, Ashlar House Care Home.

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Review from S S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from cleaners, carers and medical, were so kind and friendly, which made the home so welcoming and safe. There was always someone around to talk to. The resident and their family have no hesitation to use this home again.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave feedback, your lovely comments mean a great deal to us at Ashlar House.

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Review from Elizabeth C (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Ashlar House is very well run by its excellent manager. She pays as much attention to the relative's well-being as to the patient himself. The staff are all friendly and helpful without exception and arranged a lovely Valentine's Day special lunch for my husband and myself and the other
couples.

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Review from K A (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Ashlar House, I have seen her laugh and smile for the first time in a long time.
Thank you for making this happen.
The lady who is in charge of activities has worked wonders for Mum.

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Review from D R (Husband of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and is now immobile following a catastrophic fall at home and many weeks in the hospital, becoming increasingly morose.
I was very relieved when Ashlar House Care Home agreed to accept her as a long-term resident. She had 2 respite stays there previously, so I know how good
it is. Just how good, I've now discovered. When you enter Ashlar House Care Home you feel surrounded by warmth and not just the temperature! I immediately felt at home, warmly and inclusively welcomed.
The managers and staff are amazing. Managers' doors are always open. And if you need anything, there's always a staff member close by. Chefs, cleaners, carers, nurses, whatever you want, ask anyone and they'll fix it. It's my belief that these kind and positive attitudes are the basic elements that explain why Ashlar House Care Home is so outstandingly good and why my wife is now smiling a lot and is so much happier than she's been for a long time.
If you're looking for a care home in the Epping area, look no further.

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Review from Lorraine E (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and was assessed incorrectly by other services until coming here. He has been treated with dignity, care and respect.
He has settled in so quickly and effortlessly. Thank you.

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Review from B B (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant welcome from the staff who directed us where to go. My friend is happy and very comfortable. We were shown around the home and I would say, as a friend, I am pleased that she is well taken care of in a very homely manner.

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Review from Belinda S (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression 'wow' what a lovely clean and well furnished home.
Room is lovely, bright and airy.
Staff are excellent, so friendly too.

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Review from Karen L (Great-Niece of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit to our Great Aunt and we were made to feel welcome. It was obvious our Great Aunt was well cared for. She was chatted too affectionately and had a steady supply of drinks bought through to her. The photographs taken and printed as a memento from our visit was an unexpected and thoughtful
touch. Our Great Aunt expressed that she was happy in the home - high praise!

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Review from I P (Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that I have found Ashalar House and feel comfortable both physically and mentally. It ticks all the boxes and really happy.

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Review from Alison P (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 93yo Mum moved to Ashlar House in June 22 from another Essex care home where she had been discharged for assessment, from hospital. Whilst she was cared for to an extent, it was not meeting either mum's needs and expectations, so she asked us to move her. This was the best move we could have made!
Ashlar is just lovely, and exactly what the whole family had envisaged 'Residential Care' should be. There is an atmosphere of calm professionalism, understanding, and care all within the beautifully decorated rooms, the dining/sitting room, etc and all of the staff are so friendly, kind and respectful, whilst providing the best possible care they can. Mum is truly happy to be there and enjoys everything about the care, the staff, facilities, meal times, and enrichment opportunities.
Personally, I could not recommend Ashlar more, and I would encourage anyone researching care for relatives or themselves, to visit Ashlar and meet the staff, and view the facilities.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Barchester Ashlar House Care Home is calculated as follows: ( (281 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager

Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul

Paul Tibudan

Job Title: Nurse

Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.

Peace

Peace Ikponmwosa

Job Title: Nurse

Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana

Rosana Castillo

Job Title: Senior Carer

Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner

Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah

Villah Mutyasira

Job Title: Senior Night Nurse

Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina

Kristina Suopyte

Job Title: Head Housekeeper

Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel

Rommel Masambique

Job Title: Head Chef

Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren

Lauren Anderson

Job Title: Carer

Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde

Yetunde Nwandiei

Job Title: Carer

Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh

Ramesh Kallampill

Job Title: Carer

Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela

Maricela Olaru

Job Title: Second Chef

Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

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