Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.9 160 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.
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Care Provided by Barchester Ashlar House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Flavia Sparhat (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (160)

9.9

Barchester Ashlar House Care Home has a Review Score of 9.9 (9.850) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Ashlar House Care Home has 160 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ashlar House Care Home
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Total of 160, showing 61-80
Review from G H (Granddaughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? What an amazing place. From the staff to the facilities I knew my nan was in the safest hands possible, nothing was ever too much. Even when looking after my nan they always checked on her and me. The staff always took the time to talk to me and reassure me. You should be very proud
of your staff.
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Review from Claire O (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home was fantastic, so clean and has recently been modernised, all the staff were so friendly and I cannot thank them enough for the superb care they gave my Dad when he recently stayed for respite care, they treated us like family, highly recommended
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Review from R P (Friend of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely beautiful facilities, spotlessly clean and the care as far as I can ascertain very very good.
Both the residential part of Ashlar House as well as the nursing part is airy and open whilst retaining the privacy of the residents.
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Review from S S (Son of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very warm and friendly atmosphere. My mother seems very happy. The recent renovation is to a high standard and the staff are proud of the high scores they strive to achieve.
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Review from Stephen M (Son of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was recently admitted into Ashlar House, as he could no longer care for himself.
This is a wonderful care home and has a nice caring, relaxing and safe atmosphere. The staff cannot do enough for the residents. Nothing is too much trouble. They plan lots of activities and you can tell that
the staff are not only dedicated to their work but also love what they do.
I can rest easy knowing that my father is in the best place.
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Review from L W (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had end of life care since February so she had not moved from her bed or room. She is always clean and tidy and I feel she is always treated with respect and dignity by the excellent staff. Her room is very small and is awkward when two people visit together, she is at the end of a corridor
which I feel she is quite isolated from the goings-on of the rest of the home. Wouldn't hesitate to recommend Ashlar House.
Reply from Kieran Baines, Customer Relationship Manager at Barchester Ashlar House Care Home

We are very glad to hear that you are happy with your mother's care. Thank you for your kind words and for speaking to Sharon the General Manager earlier. We will look to change your mother's room as soon as a new one becomes available.

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Review from G N (Grandson of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan always seems comfortable. The staff are polite and friendly. Always clean and fresh premises and atmosphere.
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Review from D B (Granddaughter of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely wonderful care and attention was given to my dear grandmother during her stay at Ashlar House. My Parents, Uncle and I cannot thank them enough for the support they provided us with during this very difficult time. I would always recommend Ashlar House to family and friends.
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Review from E G (Friend of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a resident of Ashlar House for the first time while renovations are taking place, the staff were so welcoming. I was very impressed with the layout and decor of the home. The corridors are wide and everywhere appeared bright and airy. My friend was out of her room so a member of staff went
and found her. Although not a large room it was bright and clean with nice furniture. We were (I had a friend with me) impressed with the variety of daily activities which are arranged for the residents and the staff were very complimentary to our friend in her engagement with them. I haven't commented on all of the points listed and I have only experienced or observed.
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Review from Lesley C (Daughter of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Ashlar on 6 January 2021. She was quite poorly after being in hospital for a few months. Within 2 weeks of being at Ashlar, we saw a difference in mum. She looked so much better. She has now put on weight and looks so much better. She is happy, feels safe and is well cared for.
The staff laugh and joke with her and make Ashlar a happy place to be. Thank you, everyone.
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Review from Michele T (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my Mum was diagnosed with terminal cancer in September, we quickly realised that Mum would not be able to go home as she needed round the clock care, we moved Mum across from Kent into Ashlar House so she could be near us, she settled in really well and although Mums decline was rapid, the team
got to know her quickly ensuring her needs were met and her tea was made properly!
There was always someone for us to talk to and Mum was treated with dignity and respect especially in her final days as were we also.
I will say that the activities coordinator ensured Mum ticked off a couple of her bucket list items and she kept her entertained as much as possible, Mum was going to be a VIP guest on Remembrance Sunday but unfortunately passed 10 days before. We attended in her absence and was proud to support Ashlar House.
Although our time there was short I would always recommend them.
Thank you all at Ashlar House for supporting my Mum and family through her final weeks.
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Review from Fiona M (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received the best of care following an accident elsewhere earlier in the year. Ashlar House is clean, well staffed and comfortable. She couldn’t be in a better facility, and despite being bed-bound has round the clock care.
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Review from P K (Cousin of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Friendly nurses and workers are lovely people.
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Review from V S (Friend of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our neighbour has been in Ashlar House since August 2021. When we visited she was in bed in a light airy room, she was warm and comfortable and her hair had been done nicely. She has dementia but seemed relaxed and peaceful. The staff were able to tell us that she is eating and drinking well and that
her responsiveness varies from day to day. We found the home warm and clean and in our neighbour's case, we felt it offers good palliative care.
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Review from Barbara D (Wife of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashlar House is without question the best care home in the district. My husband was a resident there for just over 5 years. All the staff were so friendly and kept me in touch with what was going on day and night during the lockdown. In the last week of his life even though this was in the middle of
COVID, they gave me unrestricted access to be with him. I will always be thankful to the staff that allowed me to spend the last few days of his life, (after being married for 51 years) with him. Thank you Ashlar House.
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Review from S S (Cousin of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashlar House were, without exception, extremely professional and caring. During the last week of her life, my cousin was made very comfortable and treated with respect and dignity. Many thanks to everyone.
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Review from N N (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I entered Ashlar House I felt it would be the right place for my mum. Its friendly, caring, committed staff make the place it is. I think that all the staff do a fantastic job and have managed to continue to do that in extraordinarily challenging times. The home is always very clean and well
presented and has a good atmosphere. Nothing is ever too much trouble and they are very responsive and open to suggestions and ideas about the care of a relative. I feel that my mum is in a very caring environment and I am grateful and glad of it.
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Review from V C (Niece of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has resided at Barchester Ashlar House Care Home since January, after a long stay in hospital. The staff have always been very helpful, caring and patient. Communication between management and relatives is excellent. Queries have been dealt with quickly and efficiently. Despite lockdown,
activities have still been organised to entertain the residents. I am very pleased and reassured by the care my aunt is receiving and I would not hesitate to recommend this home for a loved one.
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Review from Sonia H (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother has been at Barchester Ashlar House for a few years now and she couldn’t be in better hands. It’s helped us with this lockdown knowing Mum is better well cared for. We as a family can’t thank the staff enough for being Mum's family when we weren’t able to see her.
Thank you all so much.
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Review from J S (Son of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home, clean, tidy and lovely staff. The rooms could be updated but overall a great place.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Barchester Ashlar House Care Home is calculated as follows: ( (272 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 294 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul

Paul Tibudan

Job Title: Nurse Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.

Peace

Peace Ikponmwosa

Job Title: Nurse Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana

Rosana Castillo

Job Title: Senior Carer Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah

Villah Mutyasira

Job Title: Senior Night Nurse Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina

Kristina Suopyte

Job Title: Head Housekeeper Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel

Rommel Masambique

Job Title: Head Chef Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren

Lauren Anderson

Job Title: Carer Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde

Yetunde Nwandiei

Job Title: Carer Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh

Ramesh Kallampill

Job Title: Carer Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela

Maricela Olaru

Job Title: Second Chef Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

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