Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.8 159 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Flavia Sparhat (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (159)

Total of 159, showing 121-140
9.8

Barchester Ashlar House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 159 reviews.

Overall Experience

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Review from P A (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastically helpful. The home is kept amazingly clean. The food looks awesome and my Dad assures me it tastes good too (if he likes it, he is fussy).


Thank you all so much for giving my Dad the care I can't.

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Review from Luke M (Grandson of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is treated with kindness and dignity. Was her 100th birthday and the home put on a lovely party with good entertainment. Thanks again.

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Review from Daisy M (Great-granddaughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely. Made my nan's birthday so special for her and our family. Such a lovely atmosphere.

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Review from P H (Friend of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend died recently after about five years in Ashlar House with dementia. Throughout his stay, he has been cared for with great compassion and the atmosphere created by staff has been one of friendliness and good humour. Being unable to communicate he always ate well until the end and the staff
were always on hand to help whenever we visited. Would recommend this home to others.

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Review from Joanne G (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident from Ashlar House Care Home who sadly passed away in the early hours of yesterday morning whilst in your care. I just wanted to express my deepest felt appreciation and massive thanks for everything that the care staff did for my mum during her last few harrowing months/weeks
of her life in at Ashlar House. I simply just cannot speak highly enough of the staff’s genuine kindness, concern and ongoing dedication. I honestly feel that they went above and beyond the call of duty in caring for my mum. They all work so tirelessly hard in carrying out a very physically and emotionally demanding job and I never once heard a single one of them moan. They were always so warm, welcoming and friendly and couldn’t do more to go out of their way to help my mum in any way humanly possible given her high level of requirements.

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Review from C T (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent with visitors and patients and nothing is too much trouble for them. Food is well served and restaurant, if used, is well managed. Cleanliness is excellent and well maintained all the time. Problems are quickly dealt with and patients very well looked after and cared about. Can
find no problems or faults whatsoever.

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Review from Ken W (Friend of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home very clean staff were all friendly and even the food looked very nice. I would have to state that the events lady is a credit to the home and does an amazing job

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Review from Claire W (Friend of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

we only got to experience this care home for a short period, but I have to say throughout the time we spent visiting here we found all staff amazing. From when we first went to view the home the staff were helpful and most of all approachable. Nothing seemed too much which to us was a major positive.
The time my friend spent within the care home improved her quality of life and the staff made sure she was comfortable at all times. They also made an effort to get her out of bed and if she couldn't then they would bring activities to her which made my friends day. I think the thing that stood out to us was that the staff seemed to care and have time for the residents.

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Review from J P (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Ashlar House residents to be happy and well cared for. The caring staff were very attentive to the residents, also great activity staff. The food was first class and plenty of it. The nursing and management staff were always on hand and very approachable. I am glad we chose Ashlar House for
my Mum's final weeks. She was in a safe and happy environment. Everyone was so kind.

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Review from P K (Son-in-law of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Also extremely helpful. The food looks good although I haven't actually tasted it.

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Review from S K (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very kind and seem to go out of their way to help, nursing staff are as well. Very friendly.

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Review from Julie W (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is welcoming and mum has settled in well.

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Review from J S (Wife of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always greeted by warm, caring and friendly staff.
I am generally very happy, especially with the acting manager.

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Review from June H (Wife of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On previous experiences find the carers and nurses extremely helpful and you always get a warm welcome.

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Review from Melanie C (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be very friendly, clean and well run. All the staff I met were cheerful and did not seem stressed or unhappy. There was a good atmosphere, relaxed and homely.

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Review from Nigel T (Son-in-law of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Ashlar for more than four years and she appears to be very happy there. I say ‘appears to be’ because sadly she can no longer communicate in this way but I know that the standards are high and the care from the staff is second to none. They are always so kind,
considerate and unbelievably patient.
The meals are excellent too and, even though her food now has to be puréed for her, it is still presented as attractively and imaginatively as is possible. There are many areas to walk around and there are three gardens, a dining room and two lounges.
One further positive factor is the appointment of the Acting Manager and the resulting stability this has brought to the wonderful staff of Nurses and Carers. Ashlar has further strengthened and improved as there is now a focus on valuable in-house knowledge and expertise being constructively shared.

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Review from Alan N (Son-in-law of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I never mind coming to visit the care home as always made to feel welcome and everyone is pleasant. Entertainment afternoons are always a fun time and my father-in-law enjoys the musicians and singers. Tea and coffee making facilities are an added bonus and I'm always impressed with how clean the care
home is.

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Review from Gillian B (Daughter of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ashlar House Care Home since 2010. She has always been treated with care and respect. Consideration is given with regards to her likes and dislikes. The staff are friendly and caring and any concerns I may have are soon dealt with. The food is good and plentiful. Being on
one floor there is easy access to all the rooms and they are kept pleasant and clean. As near to being at home as possible.

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Review from Gary H (Son of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in her new place. The home is clean and tidy. Staff are very friendly. A lot of activities are provided in the home, food seems to be good.

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Review from Lorraine M (Daughter of Resident) published on 22 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Ashlar for a year now. During this time I have found the staff extremely helpful when being approached. The food looks appetising and Mum always eats enthusiastically. Ashlar is a clean and homely establishment with several lounges where residents can wander between lounges
and choose a seating area of their choice.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Barchester Ashlar House Care Home is calculated as follows: ( (281 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager

Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul

Paul Tibudan

Job Title: Nurse

Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.

Peace

Peace Ikponmwosa

Job Title: Nurse

Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana

Rosana Castillo

Job Title: Senior Carer

Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner

Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah

Villah Mutyasira

Job Title: Senior Night Nurse

Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina

Kristina Suopyte

Job Title: Head Housekeeper

Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel

Rommel Masambique

Job Title: Head Chef

Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren

Lauren Anderson

Job Title: Carer

Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde

Yetunde Nwandiei

Job Title: Carer

Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh

Ramesh Kallampill

Job Title: Carer

Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela

Maricela Olaru

Job Title: Second Chef

Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

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