Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.8 159 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Flavia Sparhat (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Barchester Ashlar House Care Home Reviews (159)

Total of 159, showing 141-159
9.8

Barchester Ashlar House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 159 reviews.

Overall Experience

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Review from Paula H (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mother has been living at the Ashlar care home now for some time and my visits are often. I couldn't be more happier with my Mothers care. Ashlar is a very happy home to many residents and their families.
Family afternoons with song and music take place regularly, these afternoons are very
pleasant and I have enjoyed being part of them.
My Mother's care is superb and I speak very highly of the home and all the staff there.
The food is very tasty, the home is always clean and warm and during the different seasons, the home is decorated accordingly. (Easter/Christmas/Mother's Day, and so on).
I have great pleasure in submitting this review and am very happy to share my views of Ashlar.
I would highly recommend Ashlar to anyone's relative.

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Review from Sue H (Friend of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I timed our visit for the afternoon and we joined in a 'music and movement' activity. The resident we were visiting enjoyed this activity very much, smiling, tapping his feet and clapping to the songs. It was a great thing to witness his engagement and very obvious happiness.
Staff were
attentive and thoughtful, definitely taking pleasure in going the extra mile.

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Review from Suzy N (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is always looked after by very caring staff who treat him with respect, dignity and compassion. We always feel they treat him like a member of their own family. They are always friendly and show respect towards the family and listen/act on any concerns. The nursing staff are vigilent to his medical
needs and let us know of any changes. The domestic staff work tirelessly to keep the home clean and tidy to a very high standard. A fantastic new activities coordinator has brought a breath of fresh air to the care home and endless smiles, hugs, fun and entertainment which my dad can now be part of. We would definitely recommend this home to others looking for a member of their family.

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Review from Christine S (Wife of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Ashlar House for about 16 months and seems very comfortable in there. The staff are very friendly and helpful and it became a second home for me as well. The home is very clean and never smells like some places do. The residents get fed very well in there as well. All in all,
I am very pleased.

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Review from Kevin E (Friend of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very nice. All the staff are friendly and will talk to the clients in a nice manner. At dinner time, time is spent helping to eat and giving encouragement to the clients.

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Review from Paul H (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Three of us visit weekly and have been friends of our resident pal for 60 years. Whilst our friend is unable to talk and is incontinent, the staff treat him with respect and compassion. They encourage him and provide for his needs. They are friendly to visitors, and the home has a good atmosphere, given
the difficulties in providing care for patients with memory loss. We have singalongs with visiting musicians and it can be fun.

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Review from Pamela K (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Ashlar House a very welcoming atmosphere. The staff are very committed and the food is outstanding, the activities are varied and challenging. I would recommend Ashlar to anyone thinking of coming here.

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Review from V T (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashlar for more than 3 years and she has generally been very happy there. When she was able to articulate, she would always say that it was a lovely place and would comment on how clean and tidy it was. Sadly my mother cannot communicate in this way anymore but I know
that the standards are high and the care from the staff is second to none. They are always so kind and considerate.
The food is excellent too and there is always a choice. There are many areas to walk around and there are three gardens, two lounges and a dining room. Activities take place in the lounges frequently or on a one to one basis, but residents can retire to their rooms if they wish. I would not hesitate to recommend Ashlar House.

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Review from Serena M (Granddaughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is extremely settled at Ashlar. She has been a resident for over 3 years and although her dementia has worsened, she is always treated with respect and dignity by her carers. Her individual needs are addressed and activities are planned to fit in with her interests.
Ashlar has a wonderful
feel about it. It is bright, clean and airy and the atmosphere is always positive. I honestly don’t think that my grandmother could be in a better place.

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Review from Ronald S (Friend of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has been caring for my friend for almost three years. He had also been in short time respite on two previous occasions. Along with two other friends, we visit the home almost every week and note continually the hard work, caring attitude and friendly atmosphere despite the challenges
of the 'guests'. I commend all the staff on their compassionate care in looking after my lifelong friend and others in the home.

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Review from Sarah E (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who know all the relatives well and know how to interact with them in an appropriate manner. A well kept, spotless home that is maintained to a high standard. Three lovely courtyard gardens that are accessible to all residents.

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Review from Lesley M (Niece of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very clean and bright, staff are friendly and helpful to residents and their visitors. Residents are all looked after well and all are well dressed and kept clean.
All the rooms are kept very clean and tidy and the whole of the home is very nice. The staff are all helpful, kind and do
all they can for the residents.

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Review from Lynn D (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ashlar House, Epping, with extremely efficient staff and facilities. My dad had a very happy, active time where every member of staff was very friendly, very professional and Dad felt as though he belonged to another family.
The activities kept Dad happy and active. I am very grateful Dad
spent time at Ashlar House as his time there was very memorable. The food was excellent too.
I can not thank ALL the staff enough for making Dad's time so very special. Definitely a Care Home to be recommended.

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Review from Ruth & Beryl (Resident) assisted by family/friend published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, nicely decorated, made to feel welcome. The carers are nice.

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Review from James (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House staff, facilities, care etc is absolutely second to none. Cannot praise everyone there highly enough.

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Review from Nigel L (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first arrived in Ashlar House from hospital she was able to sit in a wheelchair, have her hair done, eat her meals at a table and do her makeup.
She was treated with the greatest respect and care by all staff - the manager, nurses, carers and caregivers. Now sadly she is bedridden and
was no will to improve as she wants to join her husband in gods kingdom. The treatment she is receiving is the best you can get in my opinion. All staff are kind and caring at all times. I'm so impressed with the whole set up at Ashlar House and feel we could not better it.

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Review from Wendy K (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Ashlar House Care Home for end of life care. The care staff, nurses and management treated her with such kindness, warmth, dignity and respect. You would have thought she was actually a member of their own personal family. Nobody was too busy to give me an update on how my mum
had been that day and all the time I was away from mum's bedside I had no worries that she was not being cared for because she was. Mum's bedroom and bed linen was always clean and tidy and mum's personal care was outstanding. Unfortunately, my mum passed away but I would not have wished her to pass anywhere else than Ashlar House Care Home. Thank you, everyone, for taking care of my lovely mum.

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Review from Emma B (Granddaughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan came as end of life patient. The care she received was the most amazing any family could ask for. From the general manager to the carers to the cooks all did this home so proud! My family and I couldn't have asked for a more pleasant experience in such a hard and difficult time. Thank you so
much.

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Review from Graham (Son of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 18 months in Ashlar house. The last 10/11 months she was bed-ridden and totally dependant on staff for every need. The staff showed great care and compassion and mum responded well to their efforts.
The way mum's passing was handled was very comforting. Ashlar House cares for those
with Alzheimer's disease and I have nothing but admiration for the staff there. All facilities were clean and food excellent.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Barchester Ashlar House Care Home is calculated as follows: ( (281 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager

Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Paul

Paul Tibudan

Job Title: Nurse

Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.

Peace

Peace Ikponmwosa

Job Title: Nurse

Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.

Rosana

Rosana Castillo

Job Title: Senior Carer

Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.

Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!

Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner

Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Villah

Villah Mutyasira

Job Title: Senior Night Nurse

Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.

Kristina

Kristina Suopyte

Job Title: Head Housekeeper

Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.

Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.

Rommel

Rommel Masambique

Job Title: Head Chef

Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!

Lauren

Lauren Anderson

Job Title: Carer

Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.

Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.

Yetunde

Yetunde Nwandiei

Job Title: Carer

Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.

Ramesh

Ramesh Kallampill

Job Title: Carer

Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.

Maricela

Maricela Olaru

Job Title: Second Chef

Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.

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