Brentwood Care Centre

Home is very clean and tidy. Dad is very well looked after. He is safe there. Staff are always happy and greet you with a smile and are happy to answer any questions you may have.

The staff are excellent.

My nan has been at the home for 2 and a half years. Since the new manager, the overall care/support and general well being of the home have improved a great. The staff are happier, therefore the residents are happier too.

Brentwood Care Centre has a very warm and welcoming feel as soon as you arrive. My mother has settled in very quickly despite a stressful move when her old home closed down. I am extremely happy to see her so settled. Brentwood Care Centre is wonderful!

Brentwood Care Centre nursed my grandmother through the final months of her life in the most wonderful way. They cared for her as closely as her family would have done, treating her with kindness and love for the entire 5 months she was there. We had had a very bad experience with a care home elsewhere which the hospital had transferred her too, which saw her deteriorate hugely. But the minute we moved her to Brentwood she was a different person. Although bed bound and not eating they kept on trying and made sure she was hydrated. They dealt with the doctors in a timely manner making sure visits occurred when they should and I believe kept her alive and at a good standard of living for longer than she would have been anywhere else. I cannot thank the staff enough for also helping my mum get through this difficult time and at the end being so kind and compassionate. I would highly recommend this home.

My mother has brightened up considerably since entering this home.

I considered Brentwood Care Centre through a recommendation, which proved to be a good decision. From taking the first respite booking, I have felt in very homely surroundings. The front staff have listened and actioned my requests. The staff in Windsor, especially two Senior Health Care Assistants, have helped the resident to appreciate being involved with others, by encouraging his personality to come to the fore as sitting at home alone was very difficult for him. They have dealt with his needs compassionately.

As a family, we are grateful that my father was able to be cared for at Brentwood Care Centre. It is local for my mother to visit and homely. All the staff are very nice and friendly, and nothing is too much trouble for them.

Only I worry - I don't feel there are any activities for my father to be part of. I haven't witnessed any yet, but he has only been here for 3 weeks. A ball game, skittles etc, as he used to play them at his day centre, would be stimulating for him.

Staff were caring, professional and his room was very comfortable.

My Mother-in-Law is constantly concerned about staffing levels and the amount of staff leaving. She has also, on several occasions, complained about the food, saying it is tasteless and she doesn't know what she's eating!

We are extremely happy with the care he has received.

We are confident that our brother is safe and looked after and would have no hesitation in recommending the care centre to others.

I have been living at Brentwood Care Centre for five months respite after an injury to my back. I've been treated excellently by staff and management/office staff. When I came out of hospital following an operation and I came home to a warm, welcoming return. Everyone has been really helpful and kind with nursing me back to full health. I am leaving at the end of the week and I am really going to miss everyone!

My husband has been here for approximately two months and eating very well. He now makes eye contact wit me and smiles at me. He has not done this for two years. His surroundings are bright and clean and the staff are always cheerful to him. The staff display a great deal of kindness to all the residents and they are very patient.

For the past two years, I have been very pleased with the care my mother has received at Brentwood care Centre. The staff are friendly, professional and keeping me informed at all times. Also impressed with management if I have any worried.

The carers, on the whole, work hard but they have too many people and duties to attend to. Some of the night staff seem very uncaring. Management very complacent and leave carers to do jobs which they should be doing.

It feels like home because of the way I'm looked after.

Very sad this home has issues regarding communication in relation to resident care plans and very poorly motivated carers. There are no specialist services as the website suggests. Care is basic and frequently different carers and agency staff due to high staff turnover.

Staff are friendly and hardworking. Food okay, nice size rooms, sometimes cleaning is not to the standard required.

My father enjoys the home and had the fondest of thoughts for the staff at Sandringham - this makes us very happy because my father is always happy. The staff at Sandringham are so helpful and kind, they help my dad greatly and always have time for him. This makes his life so much easier and knowing my dad is taken care of makes me content and happy. Thank you.