Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL

Located close to the coast in Thundersley, Benfleet, Godden Lodge is a friendly care home that offers nursing, residential, residential dementia and nursing dementia care. Adults with Parkinson’s are also welcome, as are respite needs.

All care objectives were considered when the facility was purpose-built, and the patio and garden areas add to a relaxing lifestyle.

Nutrition is very important to Godden Lodge, which looks to cater for all tastes and diets, ensuring residents are well-nourished and satisfied, in terms of both nutrition and personal preference.

Gardening games and singing sessions are two examples of some of the interests residents have embraced, as the home looks to support a positive and active lifestyle in order to impact upon long-term health.

Group: HC-One

Person in charge: Corin Ridout (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 133 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Afrikaans, Ewe, Estonian, French, Hindi, Haitian; Haitian Creole, Romanian, Turkish, Twi

Single Rooms: 133

Rooms with ensuite WC: 133

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Godden Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Godden Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.554 for Godden Lodge Care Home is calculated as follows: ( (171 Excellents x 5) + (82 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 271 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 26.6 positive Reviews (133 registered maximum number of service users ÷ 5). 19 Reviews ÷ 26.6 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Godden Lodge Care Home has a Review Score of 9.3 (9.268) from 23 Reviews


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Godden Lodge Care Home?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Godden Lodge Care Home

  • Daughter of Resident/Service User
    11
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Earlier in February Mum had a fall and broke her hip. The staff called the paramedics immediately and contacted me to explain what had happened. Since her return from hospital after surgery her care has been excellent. The staff help her to get up every day. They encourage her to eat even though she is reluctant and she always appears happy and comfortable.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum will be 103 years old on 17/3/2018. She has been resident in Godden Lodge since she was 95 in 2010. Mum suffers from vascular dementia which has got steadily worse along with her mobility which is now non-existent apart from the use of her hands and facial expressions. Mum needs help with all daily tasks and personal care needs and her very limited ability to feed herself. The care team are truly excellent and I can't praise them enough. Mum is in no distress and still enjoys a laugh and the company of her visitors and the staff. I'm pleased she can see out her days in such a lovely and caring environment.

How likely would you be to recommend Godden Lodge Care Home? Likely

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Average Rating:   4.5 out of 5

I have nothing but praise for the care and support given to my wife by the manager and her team at Murrelle House, Godden Lodge. The staff are always friendly, professional and helpful. The specialist dementia care and nursing are of particular note.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have taken a while to settle but I have only been here about 6 weeks. The staff all have a good laugh with me. I am not very keen on the food but if you ask for something different they get it for me. The desserts are good. The room needs decorating and furniture is tired and needs update. Everywhere is kept clean.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Clare Sheehan, Care Advisor at Godden Lodge Care Home responded to this review on 12 Apr 2018:

Thank you for your review, we are glad you are starting to settle in with us here at Godden Lodge. We can arrange for your room to be decorated and have asked the maintenance team to pop in and see you. Our menu changes through the year and a different choice of food will be available when we move onto to the spring menu. In in the meantime please ask for the alternatives menu so we can ensure you are getting a meal that you enjoy. We always welcome suggestions for our activities program so please feel free to discuss this with the activities team who would be happy to help.

Dad has been a lot more settled since he came here. He has put on weight and is generally a lot happier.

How likely would you be to recommend Godden Lodge Care Home? Likely

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Average Rating:   3.7 out of 5

Staff are very friendly and helpful as my mum has been here 3 years. They have got to know how my mum can be good and bad days. They help him as much as possible. I am here most days and I feel part of the furniture. Her bedroom has just been decorated and she is comfortable and my dad is just as happy.

How likely would you be to recommend Godden Lodge Care Home? Likely

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Average Rating:   4 out of 5

Mum has been a resident of Godden Lodge for over 3 years. She has always been treated well and looked after. The staff always smile and are attentive to her needs. Over the period of her stay, unfortunately, her condition has worsened. However, the care she needs has increased and the staff always ensure she is comfortable.

How likely would you be to recommend Godden Lodge Care Home? Likely

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Average Rating:   4 out of 5

Staff very friendly and easy to talk to. Any concerns dealt with. Great communication from seniors.
Mum's always clean and tidy, her room always looks nice.
The food is very good, Mum enjoys it all.
The only complaint is lost teeth and wheelchair. The bedroom furniture is tatty, the bed is excellent.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Clare Sheehan, Care Advisor at Godden Lodge Care Home responded to this review on 06 Apr 2018:

Thank you for your kind review of the Home. We are really sorry to learn of your lost/mislaid items. Please speak with the Unit Manager or Home Manager to discuss further.

Certain members of staff are excellent.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Clare Sheehan, Care Advisor at Godden Lodge Care Home responded to this review on 27 Mar 2018:

Thank you for taking the time to review our home, it is appreciated. I am glad that you found certain members of staff to be excellent, our mission is to support all our staff to be excellent.

All the staff are very helpful and caring, food is very good, medical attention always on hand. The only criticism is not enough activities to keep Mum busy. Change of clothing adequate.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at Godden Lodge Care Home responded to this review on 27 Mar 2018:

Thank you for taking the time to review our Home. I am sorry you feel that the activities provided do not currently meet your Mother’s needs. We strive to ensure that there is plenty for our Residents to do and have a calendar of both daily and monthly activities within the Home for Residents to choose from.
I have asked for the activities person to meet with your Mother to discuss what activities she would be interested in taking part in so we can look to rectify this situation.

Boyce House is always very welcoming. The staff are very professional and very caring. Dad always seems very cared for and happy.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care my husband has is excellent, the staff are so caring when I visit which is every day, it's like a big family unit. There are always smiles and laughter. Obviously, some residents can be very challenging and they are always treated with dignity. I would recommend this house to everyone. The care and love is boundless.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This care home is run to a high standard, staff are very kind and respect all my mum's wishes with care and kindness. The manager is excellent and always has time for everyone to a high standard.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband is extremely well cared for in all aspects in Mirelle House we are a family and as such the overall atmosphere is second to none.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased as a residents daughter, the care is of an excellent standard. The Mirelle unit is excellent run by a caring and efficient manager.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Every day I'm so thankful that I found a place for my husband in Godden Lodge. He is very well cared for, the staff are kind and caring and I know he is safe, I visit every day at different times, my grandson loves visiting their grandad and is always made welcome. I take our pet dog which the other residents and staff love. I would not hesitate to recommend Godden Lodge to anyone. It is my second home.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has been resident in Godden Lodge Boyce House for 2.5 years. As a family, we are extremely pleased with the service that has been provided. As a family, we are extremely grateful to all the carers and management. Boyce House is home for all of us -
residents, relatives and staff.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband is suffering from early onset dementia and although the transition from living at home to going into residential care was difficult for him, all the staff in Boyce House made him feel very welcome and really helped him to settle in.

He needs to walk around and the unit has plenty of space for him to do this.
I know that he is being very well cared for and I can visit him at any time.
The management have also been very helpful and understanding.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Our mum arrived at Cephas House extremely anxious having been given only months to live. We too were deeply concerned about making sure we found the right place for her to get the high level of nursing care she needed.
Mum was immediately reassured, she began to settle quickly. After a couple of days, she was mixing with other residents and sitting at the dining table for her meals. With encouragement, she continued to participate in the many fun and well-organised activities.
As her needs increased her level of care was continually reassessed and adjusted. This enabled her to maintain as much independence as was possible.
Unfortunately, she was only there for 9 weeks and her passing was comfortable and dignified. The support we as a family received was exceptional.
If you have a relative who needs nursing/palliative care and you need support from the management through to domestic help you won't find better than these superb, caring, funny, uplifting people.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Godden Lodge Care Home responded to this review on 14 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is so nice to know that the last few weeks of your mum's life were made as happy as possible and that she did manage to take part in things. I'm sure knowing that she was cared for so well gave you peace of mind.

The care and treatment given to my sister for the last year at Murrelle House, Godden Lodge by the managers and carers has been excellent. She has improved so much.
I am informed regularly about her health. I am very happy with the care she has received. My thanks to everyone.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Godden Lodge Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely review regarding Godden Lodge Care Home. I am so pleased that you are happy with this home, their staff, and the care your sister has been receiving. We really appreciate your feedback. The Bupa Customer Care Team.

I cannot thank all the team enough for looking and caring after my dad. Have much peace of mind knowing he is being cared for in Godden Lodge after a bad experience in the first care home he was in. Always made to feel welcome always ready and available to discuss any issues with me. Great team work always polite nothing is too much trouble.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jamie, National Development Manager at Godden Lodge Care Home responded to this review on 28 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My father 93 years is a new resident!. He has only been with them a few days, I was scared of placing him in a nursing home as you hear some horror stories! I need not have worried, he is so happy! I had to write this review as I'm quite overwhelmed at the care he is receiving.

My father is a dear old soul but due to his dementia, he can become agitated and frustrated when personal care is being attended to him and doesn't like change. He is a very hygienic man he was only able to be given a bed bath before he arrived, already in a few days the staff have gone out of their way to attend to his personal care - It's second to none! He has been showered, shaved, nails cut, everything you could want and more in keeping him clean at this difficult stage!

He socialises in the day room, he is interacting with other people and staff, he is not just closed off in his room and forgotten! He has started to eat well again which indicates he must feel safe and secure. All I can say is what a smashing place it is!

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Godden Lodge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband spent his last weeks of life in Godden Lodge and could not have received better care. I was overwhelmed not only by the care and kindness shown to him, but the kindness showed to my family and I. There are so many stories about care homes and their treatment but the staff here are exceptional and work as a team to provide the outstanding understanding, which results in the genuine commitment to the patients. Working with dementia is so hard, as I found over ten years myself, but all I observed was cheerfulness and patience. Thank you so much.

How likely would you be to recommend Godden Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer servicies administrator at Godden Lodge Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Godden Lodge Care Home