Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
Review Us
9.5 122 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.
Show Godden Lodge Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 133 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150

These prices are only a guideline, please contact Godden Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lewis Chester (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (133)

Godden Lodge Care Home Reviews (122)

9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.494) out of 10, based on 38 reviews in the last 2 years.
Over all time Godden Lodge Care Home has 122 reviews.

Overall Experience
  • 74
  • 43
  • 4
  • 0
  • 1
Date Published
  • 122
  • 14
  • 18
  • 38
  • 84
Reviewer Connection to Godden Lodge Care Home
  • 51
  • 22
  • 11
  • 7
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 122, showing 21-40
Review from N M (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is a caring environment. Recently changed management has turned this place around. Staff care for the residents and there is good interaction, food is good and constant supply of tea, snacks, etc. Staff always provide a warm welcome and any issues are dealt with immediately. I would recommend
this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel O (Brother-in-law of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very happy with the carers caring for our brother-in-law
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise O (Sister-in-law of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very happy with the carers caring for our brother-in-law.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne B (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so reassured that Dad is being looked after at Godden Lodge. Dad is very well cared for and treated like family. Dad is always kept clean and they look after his specialised needs so well. We can now rest and feel calm that Dad is in a good home. I cannot praise the staff enough on how they make
Godden Lodge feel like a home from home. It is always clean and the food is lovely here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James B (Son-in-law of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is safe here and treated with dignity and respect. The family are encouraged to make themselves at home too and are always offered a drink. We are happy he is here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra L (Daughter of Resident) published on 18 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely dissatisfied, have moved my relative to another care home. Many concerns, including care staff, management, care records, over-reliance on agency staff and lack of staff, particularly one nurse only in the unit and that often being ad hoc agency nurse.
Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your relative's experience was not what it should have been. We are aware enquiries into your feedback have already been undertaken by the local authority, however, should you have any further concerns, we would be happy to support you in line with our complaints policy and procedure. Should you wish to raise any concerns formally, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helena D (Cousin of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Godden Lodge staff and management, they are utterly exceptional, loving, caring, loyal and professional.
Well done to the manager and team; you are amazing!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dominique H (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is always happy and well looked after.
The staff could not do enough for my dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise C (Wife of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been in Victoria House for 1 year; I can say as a family we could not be happier with the care and attention he receives from all the staff. They are all so kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother resided at Godden Lodge for 18 months. Firstly, I do want to praise the carers on Boyce Unit who cared for my mother well during her residency and were very kind after she passed away, hence the 3 stars. However, the last few days of her life were not to the same standard of care. I spent
a great deal of time tracking down nurses and talking to management, who showed no empathy, when I should have been with my mother holding her hand. There were issues with the administration of the prescribed anticipatory medicines, irregular mouth care and a general lack of communication with us regarding my mother’s condition leading up to her passing. This made a very difficult and sad time even harder. I have provided feedback and hope this will help the home make improvements going forward.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Godden Lodge Care Home

Please accept our condolences on the passing of your Mother, we are deeply sorry we did not meet your expectations towards the end. Thank you for taking the time to review your experience; feedback helps us to improve our service where required. Having carefully reviewed your comments, we have shared some important learning at home level and across the organisation. We have also arranged additional training with our local authority partners and support for our home colleagues. We are confident improvements have been made and these are being closely monitored. Staffing levels have also been improved upon and we will continue to strive to ensure our residents receive the very best, kind care. If you so wish, you are welcome to contact us at the home so we can share with you some of the changes implemented.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Son of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was resident at Godden Lodge for the last 2 years of his life, at which point he needed 24-hour nursing care. Without exception, the staff were excellent, kind and considerate. As a family, we feel the CQC judgement was totally unwarranted. Godden Lodge deserves to be rated outstanding!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine V (Sister of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to the home and all the staff we had contact with were very helpful and caring. As we live a long way from the home, I made several phone calls and was always given the information needed by really helpful staff, they also rang me if there were any problems. When we visited he was always
clean, dressed and had a drink available. I would like to say thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann O (Wife of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband lives here. I'm very pleased with his care and the staff and he is also very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey H (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and caring. Dad is settled and loves all the staff. He enjoys the activities and likes to be made a fuss of, which the staff do brilliantly. His room is always clean and tidy and Dad is well groomed.
Godden Lodge is a lovely place and they all do a wonderful job in keeping Dad happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Son-in-law of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are amazing. They genuinely care and always are kind, empathetic and caring. The residents are lucky to have them. The events/activities are also amazing and really brighten up the day.
It's always clean and tidy and residents are as well, maintaining their dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret H (Partner of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the staff are friendly and helpful, always ready to answer any questions that I have. The home has a happy welcome feel to it. The rooms are tidy and clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Granddaughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was admitted to Godden Lodge for palliative care following a long hospital stay. He was incredibly hesitant to go to a care home environment having been very independent his whole life but within days he felt right at home and was friendly with all the staff.
I can’t thank the staff on
the Cephas unit enough for the kind and compassionate support they gave to my Grandad and our family in a difficult time. For his last few weeks, my Grandad finally had his smile and personality back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son-in-law of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cephas unit cared for my father-in-law. The staff were friendly and caring and really got to know him well. We were always greeted by staff who were always smiling and there were plenty of them each day. Communication was excellent to my wife who visited every day and I have nothing but praise for the
care they gave. It was just a shame my father-in-law's time there wasn't longer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T N (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved to Godden Lodge for palliative care. He was so happy to be supported in lovely surroundings by wonderful and cheerful staff. There is so much care and compassion and the team supported my dad, myself and my family through a very difficult time. My dad passed away pain-free and with
dignity. I will never be able to say thank you enough to the amazing team for all they did and for the happiness they brought to Dad's life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Husband of Resident) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very good and helpful. I had lots of tea every day. I had no complaints about the care for my wife, she was well looked after and we will be sorry to leave.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.494 for Godden Lodge Care Home is calculated as follows: ( (299 Excellents x 5) + (99 Goods x 4) + (35 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 449 Ratings = 4.494
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Godden Lodge Care Home to verify any information. View our terms and conditions. Godden Lodge Care Home has an Enhanced Service - more info.