Barchester Leonard Lodge Care Home

Although my Aunt was only briefly at Leonard Lodge the staff were, without exception, extremely caring and professional. They could not have tried harder to make her comfortable and care for her. They were always pleasant when we visited and kept the family well informed about all aspects of our Aunts care.

Since my father arrived at Leonard Lodge Care Home he has been looked after by the staff with kindness and compassion. His medical and nursing needs have been addressed and responded to, he has liked the flexibility that the catering offers and the general cleanliness of the home.

Since the arrival of a new general manager, Leonard Lodge has improved significantly, supported by a very capable clinical manager. The home has been transformed physically, creating a more modern and comfortable home. My biggest concern is the quality of newly appointed care staff, who do not seem capable of looking after highly dependent residents. However, there are some very dedicated and empathetic, longer serving staff who work tirelessly for others.

I am pleased that I have been able to place my mum somewhere that she can feel comfortable and enjoy her later years.

One of the best care homes I have encountered in the UK.

I am very pleased with the care and attention she receives. They accommodate her every need as best as they can. The home is well equipped with a good selection of meals. It is kept very clean and overall staff are friendly.

The staff and management have worked with us to help make Dad settle in very smoothly. We are very happy with our choice of Leonard Lodge.

Friendly caring staff. Always willing to help.

All staff are friendly and helpful, I feel extremely confident in leaving my mother here whilst away on holiday.

My husband was only in for 3 weeks sadly. In that time he was treated to the utmost kindness and dignity I could have wished for. The staff were magnificent with my husband who was bedridden with dementia and was not able to communicate. They treated myself and relatives with such kindness and support. The management were equally as kind, taking the time to now all their residents and family. Gold stars to all!

My mother-in-law was transferred to Leonard Lodge in March 2017 after her original home was unable to care for her, due to a recent illness and increased care needs. We felt that the team at Leonard Lodge were approachable and considerate. Although we were anxious that the transfer may cause her distress we were pleased that the staff treated her with dignity as well as gentleness and she settled into her new environment and soon began eating again. The home was in need of redecoration and we were assured by staff that this would be undertaken within the first few weeks of her stay. Memory Lane at Leonard Lodge has been completely refurbished and this has made such a difference to the atmosphere. It is now clean, bright, cheerful and welcoming. Many new additions to the furnishing have enhanced the overall appearance. The one constant thing is that the manager and staff know, in depth, all about the residents and focus on their needs. We wouldn't hesitate to recommend Leonard Lodge.

Should I need similar care in the near future I would without hesitation go to Leonard Lodge.

Mum has complex physical and mental health needs. The staff all know mum and so their best for her.

My husband is a resident here and we find it perfect in every way. The staff are so caring, food is good and varied. I would recommend it to anyone.

I spent 2 weeks post operative care at the nursing home. Overall I enjoyed my her stay and found the staff to be kind and considerate. I commend the staff in particular and would recommend the nursing home highly.

My mother needed emergency respite following the hopsitalisation of my father. They are both in their nineties. My mum was very apprehensive about having care but the manager and staff could not have been more helpful and supportive. While in th home mum made many friends among residents and staff and had othing but goo experiences.It was such a releif for m dad to kow shw was happy and cared for,

The management and admin staff are very professional and extremely helpful and knowledgeable. I would recommend this nursing home to anyone very happy.

All staff are friendly and helpful. Only complaint is too many chips and mash all the time, not enough vegetables. Overall very good meals, but mash and chips too often.

My father entered Leonard Lodge in September 2016. He was 90 years old and suffering from dementia and totally dependent on 24/7 nursing care. From the outset, great thought and sensitivity to his needs were demonstrated with staff adjusting the care they provided to ensure he was always given the right help at the right time. Also, my family who visited Leonard Lodge were warmly welcomed with time always made to discuss any concerns that arose. I can't speak highly enough of the team. Thank you.

My mum has been living at Leonard Lodge since August. I must praise the staff for their professionalism, care and kindness shown, not only to mum, but also to the rest of the family. All mum’s medical needs have been met quickly by the fantastic nursing team. Mum is content, comfortable and very well cared for here. I don’t think her needs could be met, any better, in any other home.