Abbotts Barton

40 Worthy Road, Abbotts Barton, Winchester SO23 7HB
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9.8 120 Reviews
  • Abbotts Barton, Winchester
Abbotts Barton occupies a commanding position in a pleasant residential area within easy reach of the historic city of Winchester. As well as providing excellent levels of comfort, some rooms offer marvellous views across to the city and its magnificent cathedral.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

A large, bright reception area greets visitors on arrival at Abbotts Barton where residents often gather for a chat and a pre-luncheon drink.

Move on around the home and beautifully furnished lounges are found overlooking the wonderful gardens, a fabulous dining room, sixty-three en-suite bedrooms, a hydrotherapy bath, and many more delightful areas and rooms which all contribute to the community that is Abbotts Barton Care Home.

All of the home's sixty-three bedrooms are en-suite, lounges are comfortably furnished and residents also have the use of hydrotherapy and spa baths.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 63 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1518

These prices are only a guideline, please contact Abbotts Barton to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dee Lovewell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (28)

Visiting

  • At Abbotts Barton, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Abbotts Barton, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Abbotts Barton Reviews (120)

Total of 120, showing 101-120
9.8

Abbotts Barton has a Review Score of 9.8 (9.798) out of 10, based on 20 reviews in the last 2 years. Over all time Abbotts Barton has 120 reviews.

Overall Experience

  • 98
  • 19
  • 2
  • 1
  • 0

Date Published

120
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6
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100

Review from Sheila T (Wife of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed in Abbotts Barton for just over 4 weeks so that our 2 live in carers and I could have a break. He was very well looked after and found the care friendly and kind. Food and drink are a problem since his stroke because of difficulty swallowing, so the staff are inclined to spoon-feed
him (for safety reasons) more than we do at home. He finds the food rather bland for his tastes.

Reply from Elaine Farrer, Assistant Marketing Manager at Abbotts Barton

"Thank you for your comments about the high standards of care at Abbotts Barton. We are pleased you feel the general quality of care is excellent and you would be extremely likely to recommend the home to others. You mention the amount of spoon-feeding your husband receives given his difficulties in swallowing after a stroke. Please be reassured we follow a full nutritional assessment for every respite care resident every time they come and stay with us. Where they are recommended to have a puree or mashable diet, our staff are fully trained and knowledgeable about how to provide it. Regarding taste and flavour, this is something that of course varies from person to person but I understand the Home Manager has spoken with you so we can better meet your husband’s needs. Our chefs are also available to discuss menu choices. Thank you, again, for your review.”

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Review from Janet C (Niece of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's health has improved no end since becoming a resident. She seems happy and content.

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Review from Claire F (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review does show some concerns. The main reason for this is the unsettled leadership of the home. There was very little contact between the manager(s) towards myself or mum. We were not introduced and I don't think mum ever met them!
I believe the staff (who never express their own concerns) reflect
the 'flaky' leadership. Mum always says they are rushed "fly in and fly out". However, I have never had any cause to think that mum has been abused physically or mentally and she has a twinkle in her eye towards some of them. She would like to have someone to sit and talk to her - she does not leave her room. I believe communication will improve with the new appointment and this will reflect on staff and residents.

Reply from Elaine Farrer, Operations Director at Abbotts Barton

"Thank you for taking the time to tell us about your mother’s recent experience at Abbotts Barton. The feedback is very valuable to us. As you indicate, we have a newly appointed Home Manager in place. In fact, in her previous role, she was the person who admitted your mother, met her at the home and carried out her pre-assessment. I am sorry you felt there were some communications issues during the initial period of your mother’s residency before the Manager’s appointment was confirmed. We certainly did our best to ensure a smooth handover during this time and we always strive for continual communication between staff, resident's and families. Contrary to your perception, we actively encourage our staff to express their own concerns on any aspect of care or life in the home. I know the new Manager is already working closely with you to ensure your mother has a happy and comfortable stay at Abbotts Barton. She is meeting with you to discuss and resolve any questions you may have. Thank you once again for your review.”

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Review from Syd B (Resident) assisted by family/friend published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care and the accommodation. I particularly enjoyed having a bath with assistance.

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Review from Charles H (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is welcoming, comfortable and has a homely feel, whilst still providing a very professional service. Care and dignity are clearly maintained.


The double ranking for staff reflects that all staff are at least good but many/most are excellent.

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Review from Gwen W (Sister of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the home for nearly four years. Although she has had health issues and now receives nursing time I have always been well informed about any changes that have been introduced. All staff are friendly and helpful and treat my sister with respect. Meals are appealing, nutritious and
of a good variety.

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Review from I C (Resident) assisted by family/friend published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, patient staff in a welcoming atmosphere. Well furnished, varied activities and atmosphere more like a hotel.

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Review from GAW (Daughter of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotts Barton is a very friendly home. You always get a warm welcome from the front desk staff when you visit and they are always helpful when you phone. Each resident has a dedicated staff member and it is great to speak to them, either face to face or on the phone about a resident's care plan or
any other issues. Staff are always friendly, helpful and happy to help. Many staff - both nursing and housekeeping have been with this home for several years which is a strong indicator of loyalty and being happy in their workplace. I am kept well informed of any issues regarding my mother's care and wellbeing, there is always good dialogue. Recent 'churn' in home managers did lead to some instability but the return of a previous deputy as the new home manager will provide a strong sense of continuity. I was delighted to hear of her return as she is a 'safe pair of hands' with a nursing background as well as an experienced manager. We are very happy with the care and attention my mother receives.

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Review from Chris P (Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay for 10 days following hip replacement surgery in order to regain my mobility and confidence before returning home, where I live alone. I was visited in hospital by Head of Care to ensure that all aspects of my stay were appropriate to my needs. On arrival, all staff from the Manager down
were immediately attentive to my requirements. The home is particularly well designed with central lounges and there are stairs and a lift on each floor with access to the garden through the lounge or dining room. The gardens are maintained and it is a pleasure to walk around the pathways. The laundry service is very efficient. There is a daily programme of activities in the lounge. The meals are nutritious and well presented. The dining room staff are courteous and obliging to cater for particular needs. The nursing staff are available day and night to assist in medication and care. The home is ideal for short or longer term residents who are content and cheerful.

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Review from Michael (Son of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home following a medical error in Southampton. We spent months looking for a care home and discussed dozens as unsuitable. My mother has been in the home for over eight years now and I and the family cannot speak too highly of Abbotts Barton, management, care staff, catering
and domestic. My mother is happy, well cared for and liked by the staff.

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Review from Denise L (Wife of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited by senior nurse and newly appointed care manager prior to respite stay. Very thorough. Interest shown in my husband's interests, needs, medication etc. Very well located room. Very clean and prepared for my husband's stay. Helped to settle him in by staff both ancillary and nursing staff. Helped
my husband to be involved in activities where appropriate. Taken into garden several times. Visiting friends reported back - good care, respectful staff. Looked well kept and well fed. A well run and caring environment for vulnerable patients.

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Review from Jane T (Wife of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Abbotts Barton more highly. The staff are totally dedicated to seeing that not only the patient but also their family are looked after as if they were their own. Nothing is too much trouble, and whatever they do, they smile and put the family first, be it providing family meals, comforting
for grieving family members, or just bringing tea and coffee. Thank you everyone at Abbotts Barton. We were so lucky to get a room at your wonderful care home. My husband was looked after so very well.

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Review from Elizabeth W (Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding nursing home that we have and will continue to recommend to friends.

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Review from Wendy (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 3 weeks at Abbotts Barton and was very well looked after by all the staff. She had a very nice room and enjoyed the daily activities, meals and facilities. We would highly recommend Abbotts Barton to anyone seeking a safe and happy home for their elderly relatives.

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Review from Eleanor J (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome by everyone and had excellent care all round.

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Review from Tim W (Son of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to illness at Christmas across the home, it was closed as a precaution. The home kindly re ran Christmas lunch for all residents and there guests. It was a fantastic event and nice for me to have two Christmas dinner within a month.

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Review from Jane T (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I attended a late Christmas lunch. Held to compensate for Christmas blighted by D&V which resulted in my mother being confined to her room and unable to spend Christmas with us. The lunch was well organised, the food was very good and the service excellent. We enjoyed meeting other residents
and their guests. All in all I would say it was a great success.

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Review from Veronica O (Daughter of Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed a fun "delayed Christmas" celebration at Abbotts Barton. The full Christmas meal was delicious and the room was full of chatter and laughter, with gentle music played by an excellent trio in the background.

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Review from Jane T (Daughter of Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, good food, excellent care with attention to detail. All staff are very pleasant and cheerful and caring.

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Review from J A (Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care "I needed" excellent and only had to ask should I need anything. I was here for 2 weeks after a hip operation.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Abbotts Barton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Abbotts Barton is calculated as follows: ( (202 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 233 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotts Barton is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (2)

Dee

Dee Lovewell

Job Title: Home Manager

Dee leads the team at Abbotts Barton and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Jane

Jane Shaw

Job Title: Clinical Lead

Jane is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

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