Gracewell of Camberley, Camberley, Hampshire

Gracewell of Camberley combines the benefits of bespoke care from a fully-qualified team with a great quality of life thanks to a homely atmosphere designed to suit physical, mental and spiritual well-being.

Personalised care is tailored to the needs of the individual, while a busy activities programme is in place to help each resident pursue their personal interests.

Families and loved ones of residents are made to feel welcome, with the care team never forgetting that embracing a happy atmosphere is as much a part of their goals as professional care.

Group: Gracewell Healthcare Ltd

Person in charge: Melanie Jacobs (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Camberley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Gracewell of Camberley has a Review Score of 9.6 (9.629)

The Review Score of 9.6 (maximum of 10) for Gracewell of Camberley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Gracewell of Camberley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.796 for Gracewell of Camberley is calculated as follows: ( (162 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Gracewell of Camberley is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 15 Reviews ÷ 18 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Camberley?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Camberley

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Father of Resident/Service User
    1
  • Mother-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I was very happy with the kindness and care given to my Mum during the last few years of her life. She was dependent on others for everything and the staff were excellent in looking after her. Mum's room was also bright and comfortable and the home was a lovely place for her to spend her last years.

How likely would you be to recommend Gracewell of Camberley? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of xxx Team

Just a wonderful care home.
First class - everyone is so caring.
They look after our mum perfectly as they did to my late mother in law who was in Abercorn House.
A lovely home - it does not feel like a care home.
Perfect in every way.
All staff are amazing.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sunrise Team, Digital Marketing Executive at Gracewell of Camberley responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

From the day our daughter in law arrived into your care, until her very last day, she was treated with total care and extreme dignity in all aspects.
Whenever a question was needed to be answered, there was always someone there for both her and her family.
The whole family would endorse our words that if ever there was a care home to be proud of, Gracewell Camberley was/is that home.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Camberley responded to this review on 07 Sep 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

My mother has been in the care of Gracewell of Camberley for 4 years. She has and is, loving the most excellent care. She is not easy, the carers are patient and kind. The nursing staff are vigilant and caring, my sister and I would not hesitate to recognise anyone looking for care facilities for their family.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Camberley responded to this review on 09 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

My father was transferred to the home following a diagnosis of a terminal illness. During the time he was in the home he received excellent care and support and was treated with great dignity and kindness.
My sisters and I were also very well cared for and supported when we visited him. He was only there for 3 months but was well cared for during that time and his death was made as comfortable and pain free as was possible.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 19 Jun 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

I think the home is stunning. Appreciated probably more by visitors families than residents. Sometimes it appears there are too few staff. Also, requests for things don't get done when requested i.e. Fingernails need cutting, not done had to remind. Also, rooms not left tidy, on occasions stains on carpets already not removed. Tray table often sticky. Drinks not replenished often enough. Most of the staff are delightful and very willing and friendly.

How likely would you be to recommend Gracewell of Camberley? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 28 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Camberley Team

Excellent care home. Cannot be faulted great staff both nursing, caring and management. All the facilities spotless and brand new.
Food excellent. All relatives and guests welcomed at all times. Excellent communication between staff and residents/relatives.
Incredibly varied list of available activities.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Wonderful care, amazing, friendly staff from domestic workers through to managers.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

My sister and I are very happy with the day to day nursing care. Our mother is treated with kindness and courtesy. The food is very nourishing and tasty. The chef and kitchen staff are excellent. The in-house cooking is a bonus. The activities are comprehensive. The staff are always pleasant and informative. They are all approachable.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

My mother-in-law has been a resident since March 2015. Before she became a resident we had viewed other homes in the area. They did not have the facilities for care and the stimulation that was provided at Gracewell of Camberley. My wife and I were so impressed with the home that we have told the family that if we have to go into a home to make sure we go to Gracewell of Camberley.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Excellent,caring and professional care. Very kind.
Sometimes the buzzer from a room calling reception desk can be disconcerting as they go on too long.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Mum has been a resident for just over 2 years now. The staff remain, as always, very kind and caring. Everybody has bigger, better bedrooms with ensuite now and the wider corridors are a big help but the old building has some advantages over the new one.
If a resident was going out by car or ambulance, they had no chance to get cold or wet, straight out the door under the cover of the porch and into the transport. Now they have a few yards to go in the open.
The cinema is the largest entertainment area, it's shape and furniture is not as practical as the old building, impossible to cater for the big events they used to have. I am at the home 4 to 5 times a week.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Friendly home with lovely staff.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Staff and facilities superb. Staff very sympathetic to patient's needs. We were very happy with what we saw at this new care home.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 05 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.

Noise of call buzzers is too long and too loud.
No diabetic food/pudding options
Dining area - placement of pull cords not suitable for wheelchair users.
I feel all the hard working staff are overworked and what is expected of them is far too much. They work long hours. I think they are all lovely people and I thank all of them.

How likely would you be to recommend Gracewell of Camberley? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 03 Jan 2017:

Thank you for taking the time to review Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, we would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
We do offer specialist meals for residents with specialist dietary requirements so I'll pass your diabetic request on to the team so this can be addressed.
The Gracewell of Camberley Team.

The nursing home felt spacious and had a sense of stillness on entering. Rooms were reasonable size. ALL staff were communicative and gentle with the patients.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home and staff are a credit to your organisation. They go that extra mile to care for their patients, and we are happy in the knowledge that my son is receiving the best possible care.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Melanie

Melanie Jacobs

Job Title: Home Manager

Description:

I started as the Home Manager for Gracewell of Camberley & Hawley in May 2016. I am originally from South Africa and came to the UK in 1998. I hold a Bachelor’s Degree in Communication, Honours Degree in Marketing and I am currently nearing the end of my MBA with Henley Business school. Previously, I have worked with national care providers as a home manager and care adviser. I am really looking forward to getting to know all of the wonderful residents at Gracewell and supporting the team to continue to deliver the amazing personalised care we offer here.

Jeorgia

Jeorgia Jones

Job Title: Home Admissions Advisor

Description:

I have been working at Gracewell of Camberley since 2013. I started as a care assistant and got to know all of our residents extremely well, and I then moved into activities and enjoyed spending time with residents doing things that they love and are passionate about. I love being able to bring Gracewell to more families.

Mel

Mel Barden

Job Title: Activities Co-ordinator

Description:

I have worked at Gracewell of Camberley since 2013, initially as the Hostess and now as the Activities and Events Coordinator. I organise and manage all the weekly and special monthly events for our residents and truly enjoy my job at Gracewell Healthcare. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.

Angela

Angela Biggs

Job Title: Head Housekeeper

Description:

I have been working at Gracewell of Camberley for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.

Liz

Liz Wakefield

Job Title: Receptionist

Description:

I have been at Gracewell of Camberley for 14 years. I love meeting and greeting our residents' friends and families and being able to show them our lovely home. I also enjoy getting to know our residents and helping wherever I can.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Camberley