Gracewell of Camberley

Fernhill Road, Blackwater, Camberley GU17 9HS

Gracewell of Camberley, Camberley, Hampshire

Gracewell of Camberley combines the benefits of bespoke care from a fully-qualified team with a great quality of life thanks to a homely atmosphere designed to suit physical, mental and spiritual well-being.

Personalised care is tailored to the needs of the individual, while a busy activities programme is in place to help each resident pursue their personal interests.

Families and loved ones of residents are made to feel welcome, with the care team never forgetting that embracing a happy atmosphere is as much a part of their goals as professional care.

Group: Gracewell Healthcare Ltd

Person in charge: Melanie Jacobs (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Camberley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Gracewell of Camberley has a Review Score of 9.2 (9.238)

The Review Score of 9.2 (maximum of 10) for Gracewell of Camberley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Gracewell of Camberley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Gracewell of Camberley is calculated as follows: ( (81 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.5 Points relating to the number of positive Reviews for Gracewell of Camberley is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 9 Reviews ÷ 18 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Camberley?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Camberley

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My sister and I are very happy with the day to day nursing care. Our mother is treated with kindness and courtesy. The food is very nourishing and tasty. The chef and kitchen staff are excellent. The in-house cooking is a bonus. The activities are comprehensive. The staff are always pleasant and informative. They are all approachable.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

My mother-in-law has been a resident since March 2015. Before she became a resident we had viewed other homes in the area. They did not have the facilities for care and the stimulation that was provided at Gracewell of Camberley. My wife and I were so impressed with the home that we have told the family that if we have to go into a home to make sure we go to Gracewell of Camberley.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Excellent,caring and professional care. Very kind.
Sometimes the buzzer from a room calling reception desk can be disconcerting as they go on too long.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Mum has been a resident for just over 2 years now. The staff remain, as always, very kind and caring. Everybody has bigger, better bedrooms with ensuite now and the wider corridors are a big help but the old building has some advantages over the new one.
If a resident was going out by car or ambulance, they had no chance to get cold or wet, straight out the door under the cover of the porch and into the transport. Now they have a few yards to go in the open.
The cinema is the largest entertainment area, it's shape and furniture is not as practical as the old building, impossible to cater for the big events they used to have. I am at the home 4 to 5 times a week.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Friendly home with lovely staff.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team

Staff and facilities superb. Staff very sympathetic to patient's needs. We were very happy with what we saw at this new care home.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 05 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.

Noise of call buzzers is too long and too loud.
No diabetic food/pudding options
Dining area - placement of pull cords not suitable for wheelchair users.
I feel all the hard working staff are overworked and what is expected of them is far too much. They work long hours. I think they are all lovely people and I thank all of them.

How likely would you be to recommend Gracewell of Camberley? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 03 Jan 2017:

Thank you for taking the time to review Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, we would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
We do offer specialist meals for residents with specialist dietary requirements so I'll pass your diabetic request on to the team so this can be addressed.
The Gracewell of Camberley Team.

The nursing home felt spacious and had a sense of stillness on entering. Rooms were reasonable size. ALL staff were communicative and gentle with the patients.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home and staff are a credit to your organisation. They go that extra mile to care for their patients, and we are happy in the knowledge that my son is receiving the best possible care.

How likely would you be to recommend Gracewell of Camberley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Jeorgia

Jeorgia Spalding

Job Title: Activities and Events Coordinator

Joined: 2012

Description:

I have worked at Abercorn House for over two years, initially as a care assistant and now as the Activities and Events Coordinator. I organise and manage all the weekly and special monthly events for our residents and truly enjoy my job at Gracewell Healthcare.

Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and wherever possible, I arrange activities that everyone can enjoy.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Camberley