Fernhill Road, Blackwater, Camberley GU17 9HS
Gracewell of Camberley combines the benefits of bespoke care from a fully-qualified team with a great quality of life thanks to a homely atmosphere designed to suit physical, mental and spiritual well-being.
Personalised care is tailored to the needs of the individual, while a busy activities programme is in place to help each resident pursue their personal interests.
Families and loved ones of residents are made to feel welcome, with the care team never forgetting that embracing a happy atmosphere is as much a part of their goals as professional care.
Group: Gracewell Healthcare Ltd
Person in charge: Melanie Jacobs (Home Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 91 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 50+.
Single Rooms: 91
Rooms with ensuite WC: 91
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Gracewell of Camberley: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Gracewell of Camberley is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Gracewell of Camberley in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.763 for Gracewell of Camberley is calculated as follows: ( (276 Excellents x 5) + (74 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 355 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Gracewell of Camberley is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 19 Reviews ÷ 18.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Gracewell of Camberley has a Review Score of 9.8 (9.763) from 30 Reviews
Review submitted from a Postal Card by Mick L (Son of Resident) on Tuesday 1 May 2018. Relates to April 2018.
I had a great afternoon with the resident in the newly opened Camberley. We played pool and watched cricket on T.V.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Marketing at Gracewell of Camberley responded to this review on 02 May 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Clifford M (Son of Resident) on Thursday 1 March 2018. Relates to January 2018.
As far as my sister and I are aware our mother was very well cared for. The staff were excellent always treated her well. They were also very supportive to our family. We can't thank you enough.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Marketing at Gracewell of Camberley responded to this review on 06 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by A B (Daughter of Resident) on Tuesday 27 February 2018. Relates to January 2018.
Gracewell of Camberley is a warm caring environment although my mother suffered from advanced Alzheimer's she responded well to all the carers and nurses. Our whole family was welcomed into the home so we could be with mum whenever we wanted. The management were compassionate and efficient with handling all the practicalities. We wouldn't hesitate to recommend the Gracewell of Camberley home.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Marketing at Gracewell of Camberley responded to this review on 06 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by E B (Daughter of Resident) on Tuesday 30 January 2018. Relates to October 2017.
My mother required respite care after fracturing her hip and becoming extremely confused due to living with dementia.
At the time it was very challenging for the team at Gracewell of Camberley. However, they showed my mother so much kindness, patience, care and dignity. The staff went over and above my expectations. This service is simply outstanding in my eyes and I work in the industry.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 30 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Marion R (Wife of Resident) on Wednesday 10 January 2018. Relates to December 2017.
My husband has only been a resident at Gracewell for three and a half weeks but already I know that he is comfortable and safe. It is a tremendous relief to know that he is being looked after by such dedicated and caring staff. It was a wrench to have to put him into a care home after 58 years of marriage but he kept falling and finally was unable to stand on his own. However, Gracewell is proving to be a very sound choice.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Janet M (Daughter of Resident) on Tuesday 9 January 2018.
An amazing place - Mum came in at short notice in June 2017. She has come on leaps and bounds all down to the most caring, considerate, professional staff at Camberley. She loves them all and not a day goes by without her saying how lovely it is there. God Bless you all.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are so proud that you feel this way in your review.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Linzi C (Granddaughter of Resident) on Monday 8 January 2018.
Very friendly care home with a very welcoming atmosphere. Plenty of staff always on hand. All staff have a polite nature to them. Would recommend this care home to someone.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Derek P (Friend of Resident) on Monday 8 January 2018. Relates to December 2017.
I have found that the staff and facilities. Extremely good.
How likely would you be to recommend Gracewell of Camberley? Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Gordon M (Son-in-law of Resident) on Thursday 4 January 2018. Relates to December 2017.
Care assistant bleepers ideally should be on vibrate if optional as when visiting this causes anxiety to residents making conversations very difficult (public areas e.g dining room)
How likely would you be to recommend Gracewell of Camberley? Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by L B (Daughter of Resident) on Thursday 4 January 2018. Relates to December 2017.
Very good. The staff address any problems promptly. Food excellent. The staff are pleasant and friendly.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Stephen C (Son of Resident) on Wednesday 3 January 2018. Relates to December 2017.
The facilities are first class, the staff are caring, understanding and very professional. My mother is very appreciative of the care and attention she receives. Nothing is too much trouble and I as her son, am very pleased and impressed with the home overall.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Nicki M (Partner of Resident) on Monday 18 December 2017. Relates to November 2017.
Gracewell of Camberley is a brilliant place.
I have recommended to all my friends with old mums and dads. All visitors we have are very pleased with the place.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by G S (Daughter of Resident) on Monday 18 December 2017. Relates to November 2017.
Light, bright environment with friendly, caring staff.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Lyn G (Mother of Resident) on Friday 8 December 2017. Relates to November 2017.
Everyone is all so very kind to my son. It's lovely to come in and see him with a smile.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberely Team
Review submitted from a Postal Card by Helen M (Daughter of Resident) on Monday 27 November 2017. Relates to October 2017.
I was very happy with the kindness and care given to my Mum during the last few years of her life. She was dependent on others for everything and the staff were excellent in looking after her. Mum's room was also bright and comfortable and the home was a lovely place for her to spend her last years.
How likely would you be to recommend Gracewell of Camberley? Likely
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Marketing, Digital Marketing Executive at Gracewell of Camberley responded to this review on 29 Nov 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of xxx Team
Review submitted from a Postal Card by C J (Daughter of Resident) on Monday 2 October 2017. Relates to August 2017.
Just a wonderful care home.
First class - everyone is so caring.
They look after our mum perfectly as they did to my late mother in law who was in Abercorn House.
A lovely home - it does not feel like a care home.
Perfect in every way.
All staff are amazing.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Sunrise Team, Digital Marketing Executive at Gracewell of Camberley responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Avril M (Mother-in-law of Resident) on Tuesday 29 August 2017. Relates to August 2017.
From the day our daughter in law arrived into your care, until her very last day, she was treated with total care and extreme dignity in all aspects.
Whenever a question was needed to be answered, there was always someone there for both her and her family.
The whole family would endorse our words that if ever there was a care home to be proud of, Gracewell Camberley was/is that home.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Camberley responded to this review on 07 Sep 2017:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Elizabeth W (Daughter of Resident) on Wednesday 9 August 2017. Relates to August 2017.
My mother has been in the care of Gracewell of Camberley for 4 years. She has and is, loving the most excellent care. She is not easy, the carers are patient and kind. The nursing staff are vigilant and caring, my sister and I would not hesitate to recognise anyone looking for care facilities for their family.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Camberley responded to this review on 09 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Website Submission by Jane P (Daughter of Resident) on Saturday 17 June 2017. Relates to May 2017.
My father was transferred to the home following a diagnosis of a terminal illness. During the time he was in the home he received excellent care and support and was treated with great dignity and kindness.
My sisters and I were also very well cared for and supported when we visited him. He was only there for 3 months but was well cared for during that time and his death was made as comfortable and pain free as was possible.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 19 Jun 2017:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Valerie R (Wife of Resident) on Monday 27 March 2017. Relates to March 2017.
I think the home is stunning. Appreciated probably more by visitors families than residents. Sometimes it appears there are too few staff. Also, requests for things don't get done when requested i.e. Fingernails need cutting, not done had to remind. Also, rooms not left tidy, on occasions stains on carpets already not removed. Tray table often sticky. Drinks not replenished often enough. Most of the staff are delightful and very willing and friendly.
How likely would you be to recommend Gracewell of Camberley? Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 28 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Tim C (Son of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Excellent care home. Cannot be faulted great staff both nursing, caring and management. All the facilities spotless and brand new.
Food excellent. All relatives and guests welcomed at all times. Excellent communication between staff and residents/relatives.
Incredibly varied list of available activities.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Kim C (Niece of Resident) on Tuesday 7 March 2017. Relates to February 2017.
Wonderful care, amazing, friendly staff from domestic workers through to managers.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by G T (Son-in-law of Resident) on Monday 30 January 2017. Relates to December 2016.
My mother-in-law has been a resident since March 2015. Before she became a resident we had viewed other homes in the area. They did not have the facilities for care and the stimulation that was provided at Gracewell of Camberley. My wife and I were so impressed with the home that we have told the family that if we have to go into a home to make sure we go to Gracewell of Camberley.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 07 Feb 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by P M (Son of Resident) on Monday 23 January 2017. Relates to January 2017.
Excellent,caring and professional care. Very kind.
Sometimes the buzzer from a room calling reception desk can be disconcerting as they go on too long.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 24 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Pauline C (Daughter of Resident) on Friday 20 January 2017. Relates to January 2017.
Mum has been a resident for just over 2 years now. The staff remain, as always, very kind and caring. Everybody has bigger, better bedrooms with ensuite now and the wider corridors are a big help but the old building has some advantages over the new one.
If a resident was going out by car or ambulance, they had no chance to get cold or wet, straight out the door under the cover of the porch and into the transport. Now they have a few yards to go in the open.
The cinema is the largest entertainment area, it's shape and furniture is not as practical as the old building, impossible to cater for the big events they used to have. I am at the home 4 to 5 times a week.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Catherine C (Volunteer) on Thursday 19 January 2017. Relates to December 2016.
Friendly home with lovely staff.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 23 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team
Review submitted from a Postal Card by Gloria A (Sister of Resident) on Thursday 5 January 2017. Relates to December 2016.
Staff and facilities superb. Staff very sympathetic to patient's needs. We were very happy with what we saw at this new care home.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 05 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Doreen F (Resident) on Thursday 15 December 2016. Relates to November 2016.
Noise of call buzzers is too long and too loud.
No diabetic food/pudding options
Dining area - placement of pull cords not suitable for wheelchair users.
I feel all the hard working staff are overworked and what is expected of them is far too much. They work long hours. I think they are all lovely people and I thank all of them.
How likely would you be to recommend Gracewell of Camberley? Likely
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UK Marketing, Marketing Assistant at Gracewell of Camberley responded to this review on 03 Jan 2017:
Thank you for taking the time to review Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, we would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
We do offer specialist meals for residents with specialist dietary requirements so I'll pass your diabetic request on to the team so this can be addressed.
The Gracewell of Camberley Team.
Review submitted from a Postal Card by Stephanie S (Power of Attorney Solicitor of Resident) on Wednesday 22 June 2016. Relates to April 2016.
The nursing home felt spacious and had a sense of stillness on entering. Rooms were reasonable size. ALL staff were communicative and gentle with the patients.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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Review submitted from a Postal Card by A H (Father of Resident) on Tuesday 29 March 2016. Relates to March 2016.
The home and staff are a credit to your organisation. They go that extra mile to care for their patients, and we are happy in the knowledge that my son is receiving the best possible care.
How likely would you be to recommend Gracewell of Camberley? Extremely Likely
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February 2018
April 2017
February 2016
Job Title: Home Manager
Description:
I started as the Home Manager for Gracewell of Camberley & Hawley in May 2016. I am originally from South Africa and came to the UK in 1998. I hold a Bachelor’s Degree in Communication, Honours Degree in Marketing and I am currently nearing the end of my MBA with Henley Business school. Previously, I have worked with national care providers as a home manager and care adviser. I am really looking forward to getting to know all of the wonderful residents at Gracewell and supporting the team to continue to deliver the amazing personalised care we offer here.
Job Title: Home Admissions Advisor
Description:
I have been working at Gracewell of Camberley since 2013. I started as a care assistant and got to know all of our residents extremely well, and I then moved into activities and enjoyed spending time with residents doing things that they love and are passionate about. I love being able to bring Gracewell to more families.
Job Title: Activities Co-ordinator
Description:
I have worked at Gracewell of Camberley since 2013, initially as the Hostess and now as the Activities and Events Coordinator. I organise and manage all the weekly and special monthly events for our residents and truly enjoy my job at Gracewell Healthcare. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.
Job Title: Head Housekeeper
Description:
I have been working at Gracewell of Camberley for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.
Job Title: Receptionist
Description:
I have been at Gracewell of Camberley for 14 years. I love meeting and greeting our residents' friends and families and being able to show them our lovely home. I also enjoy getting to know our residents and helping wherever I can.
There are currently no Care Home Idol entrants who have performed at Gracewell of Camberley