Camberley Woods Care Home - Avery Collection

Fernhill Road, Blackwater, Camberley GU17 9HS
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9.4 95 Reviews
  • Camberley Woods Care Home - Avery Collection, Camberley
Camberley Woods Care Home stands out in Surrey with its high-quality furnishings indoors and serene gardens outdoors. Renowned for its top-notch nursing care, the home also offers residential care, dementia care and sought-after short-term respite care breaks.

Choose from various beautifully decorated rooms, including studio, one-bed, and two-bed suites, all equipped with ensuite facilities and ample space for personalisation.

Camberley Woods Care Home is characterised by its bright and spacious rooms, especially the communal lounge and dining areas where residents spend much of their time. The expansive windows bring in natural light, enhancing the atmosphere regardless of the weather. The home provides a range of entertainment options throughout the day, from enjoying a game of pool in the bar to gardening on the grounds or watching a favourite film in the cinema.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funded Nursing Care will be applied for if nursing is required.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Noelia Fernandes (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 4

Room Information

  • Single Rooms (91)

Camberley Woods Care Home - Avery Collection Reviews (95)

Total of 95, showing 21-40
9.4

Camberley Woods Care Home - Avery Collection has a Review Score of 9.4 (9.440) out of 10, based on 13 reviews in the last 2 years. Over all time Camberley Woods Care Home - Avery Collection has 95 reviews.

Overall Experience

  • 83
  • 10
  • 1
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Date Published

95
3
5
13
82

Review from D F (Cousin of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident for over a year, and the improvement in her has been enormous. The staff, entertainment, care and food are highly recommended.

Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for your excellent review; the entire team here are so pleased to hear that your cousin is receiving great care and that her health and well-being have improved so much since her arrival.

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Review from Brian D (Resident) assisted by family/friend published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent standards and services. Activities were beyond what I imagined - animals, pub, outdoor cinema - brilliant. Activities staff great. Food was very good, the choices were good and the wine. Staff couldn't have been friendlier.

Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for your fantastic review, Brian; it was a pleasure to have you in the home with us, albeit for a short stay. We look forward to welcoming you back in January 2023.

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Review from Irene F (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful, and they keep the home in excellent order.

Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection

So glad to hear that you are happy staying with us, and thank you for your wonderful review of the home and all of its staff.

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Review from Richard B (Friend of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arriving, a warm welcome at reception.
Taken promptly to our friend- a resident.
Our resident friend showed us around her new home and garden.

Reply from Signature at Camberley, Customer Team at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Camberley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents and their families’ lives.

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Review from Anne P (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Signature at Camberley was entirely positive. I arrived after a traumatic three weeks in a Frech hospital with a fractured femur and wasn't able to walk for four weeks. I leave feeling so much better, walking with only one crutch after complete and loving care, food, freedom, and very
able to sit in the garden and patio. The staff, without exception, were real carers.

Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for your kind words, Anne; it was a pleasure to look after you and see you go home healthier and happier than on arrival. If you ever visit the area again, please come in for a coffee and a catch-up.

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Review from R H (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy and well looked after in this lovely home.
Food and staff have been great.
Sometimes activities can be repetitive, but can't fault anything else.

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Review from G T (Friend of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Camberley for over two years. She loves the carers and nurses, who look after her wonderfully. She can't do many activities anymore but loves the entertainment ladies. Food is also excellent; I've tried it myself.

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Review from Brian B (Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at the care home, we were greeted very nicely and accompanied by a guide, which provided direction and details perfectly. Cleanliness was constantly being updated, and staff were always checking. Exercises areas always being clean and rubbish removed. Food is of high quality, and everybody
is very social. I am very happy to live in this home and will stay as long as possible.

Reply from Signature at Camberley, Customer Team at Camberley Woods Care Home - Avery Collection

The team here at Camberley would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Your feedback is important to us, as is the care and well-being of all of our residents.

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Review from Martin P (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident here for six months now. In that time, he has settled in and made friends with staff and residents alike. The food is of an excellent standard, and he attends certain activities that are of interest to him. He always puts his hand up for the trips our, it bird world. The nursing
care he receives is proactive and at the same time, supportive. They always call with any issues - big or small.

Reply from Signature at Camberley, Customer Team at Camberley Woods Care Home - Avery Collection

We are so glad to hear about your father's positive experience at Camberley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Louise G (Niece of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is being looked after brilliantly and is loving living at Signature at Camberley. The food is fantastic, and he is particularly enjoying the activities on offer. Thank you to the team for making his time there so enjoyable.

Reply from Signature at Camberley, Customer Team at Camberley Woods Care Home - Avery Collection

We are so glad to hear about your uncle's positive experience at Camberley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from R P (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Signature at Camberley since the beginning of the year, and we couldn't be happier with the care and attention he has received. I would highly recommend this home to anyone considering placing a loved one or relative into care.

Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for your kind words regarding the care of your father and your recommendation of our home.

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Review from Lynne W (Relative of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed in reception and offered coffee and biscuit in the lovely foyer. We were greeted in a similar way upstairs. The staff we met were all efficient, pleasant and helpful. The resident's welfare was discussed with us. I was very impressed by the outside areas, which were attractive and welcoming.
I hoped to visit again, but sadly our family member died. Thank you for our experience with you.

Reply from David Windeatt, CLM at Camberley Woods Care Home - Avery Collection

Thank you for your wonderful review and kind words. We are very sorry to hear of the loss of your family member and send our love and condolences. If we can be of any assistance in the future, please don't hesitate to get in touch.

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Review from Jill A (Wife of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since September 2021 after having a bad time in another care home and six weeks in the hospital. We were shown around, and he came to the best home you could wish for. Every day is a special day, St Patrick's, VE Day, Easter, Christmas and Valentine's, all have been celebration
days. Every day he does something, even though he has dementia.

Reply from David Windeatt, CLM at Camberley Woods Care Home - Avery Collection

Thank you so much for your kind words, and that your husband is in the best home you could wish for.
We pride ourselves on creating wonderful events for all of our residents, whether they be in assisted living or dementia. Bringing our two communities together to share different occasions makes it a really special day.
Thank you again.

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Review from Delyne W (Sister of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was so well cared for at Signature for the last 12-years. He passed away in March. The staff were always caring, and nothing was too much trouble for them. They did their best to always make sure he was comfortable and happy. It was a lovely place for him to live. Thanks to all the staff
for being so caring. God bless them all.

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Review from Robert M (Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for 3-years now, and the service and care I receive are second to none. I am totally paralysed, and I have everything I need to help me through the day, a lovely private room decorated with my own pictures and photos and a view and access to a beautiful well-kept garden.
I have 24-hour care at hand if I need it, and the carers and nursing staff are always so friendly and helpful, some of whom I can honestly say have become good friends.
The building is open and bright and kept always spotlessly clean. The dining room is like a restaurant, and there is always a variety of meals and snacks on offer. Also, they have a lot of different activities throughout the day if people want to partake.

Reply from Grace Kinuthia, Admin at Camberley Woods Care Home - Avery Collection

Here at Signature at Camberley, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from Sheila C (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was end of life, but the care was excellent, so kind and gentle. You accommodated a very large family to be able to visit and spend time with our mum. Our mum wasn't able to enjoy the wonderful atmosphere. Thank you all so much.

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Review from Karen B (Daughter-in-law of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Camberley was Dads home for 3 and a quarter years. He was treated with love, respect and dignity during his time there. The staff and management made visitors and residents feel at home and very welcome. Dad had the very best care at Signature, and his family felt confident and secure that
this was so.

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Review from Libby B (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a second respite stay at Gracewell of Camberley. Having worked in the care industry for over 40 years and having worked as a regional director of care home facilities I can honestly say that this home is outstanding in every way. The care and compassion showed to my mother and us as
a family is unbeatable. Words cannot describe how grateful we are for all that you have done for us. This home is simply the best.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to review Gracewell of Camberley. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future.

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Review from Ann N (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents came to Gracewell in October 2019 as our mother was finding it increasingly hard to look after our father in their own home and needed daily support. Our father died in the home in December with us all around him and being quietly supported with care and consideration by the staff. We are
so grateful to have had that support. They helped ease the way for him and us all over the last couple of weeks of his life.
Our mother stayed on in the home for a few months to regain her strength. She enjoyed the company of others in the home and was involved in a lot of the activities run by the lovely staff. They really do try to make it a real home for everyone staying there. All of the staff that looked after our parents showed genuine care and friendship and we are very grateful to you all.

Reply from Meera Govindapillai, General Manager at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends.

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Review from Graham H (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like so many families, I needed to find a care home for my elderly mother at very short notice in early 2019. Having quickly visited 8 other homes in the area, it was immediately obvious to me, from the minute I walked through the front door, that Gracewell was the perfect solution for Mum. Not only
are the rooms and facilities spacious, homely and very clean, but the management team and all staff are superb, with an effective and wonderful team spirit. I am kept well informed at all times and they have an excellent and varied activity programme. Most importantly to the family, Mum has been very happy at Gracewell since the day she moved in - and loves the food!

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Camberley, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for Camberley Woods Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Camberley Woods Care Home - Avery Collection is calculated as follows: ( (131 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 155 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.659 Points relating to the number of positive Reviews for Camberley Woods Care Home - Avery Collection is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 12 Positive Reviews ÷ 18.2 = 0.659

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (5)

Noelia

Noelia Fernandes

Job Title: General Manager

Joined: 2024

I earned my Nursing degree in Portugal in 2000 and gained extensive experience working as a staff nurse in both NHS and private hospitals, followed by care homes. After moving to England in 2013, I continued as a Staff Nurse in a care home and transitioned to management in 2014 as a Deputy Manager.


I am passionate about making a positive impact on people’s lives and passing that passion to my residents, their families, and my team at Camberley Woods Care Home. Our home combines exceptional care, wonderful residents, and a welcoming environment, and I take great pride in the work my team and I do to improve the quality of life for our residents.

David

David Windeatt

Job Title: Client Liaison Manager

I am delighted to have joined Signature Care Homes in my role as a Customer Liaison Manager at Signature at Camberley. I have come from a background of customer service, and very much look forward to utilising these skills in a care home environment, offering support to prospective new residents and their families, as they search for a new lifestyle and peace of mind in their surroundings, supported by the best team of caring and dedicated staff.

Lia

Lia Thompson

Job Title: Acitivities Coordinator

I joined in 2018 as an activities assistant, I quickly came to love being able to brighten peoples day through finding and providing meaningful activities. I have since started my new role as the Activities Coordinator where I now organise and manage all the weekly and special monthly events for our residents and truly enjoy my job here. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.

Angela

Angela Biggs

Job Title: Head Housekeeper

I have been working here for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.

Julie

Julie Spalding

Job Title: Home Administrator

Having joined the team in 2018 as home administrator I am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after from the reception team. I love the interaction with the residents and helping the team make this a happy home.

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