Brendoncare Alton

I want to take up full-time residence ASAP (House to be sold first).

My friend suffers from Parkinson's disease and thus is slow to react so does require a huge amount of patience. He is frustrated and needs a lot of physiotherapy.

When Mum arrived at Brendoncare in March 2016 it was with some reluctance and even apprehension, but it wasn't long before she forged strong, friendly relationships with the staff, from cleaners to nurses, which is a credit to the professionalism of them all. Eventually, Brendoncare became "home" to her and the staff who knew her well treated her like family (not distantly like a hotel guest). She enjoyed the informal banter and humour with the staff in days when there have been numerous reasons for failing or sub-standard nursing homes. We count ourselves fortunate that Mum was at Brendoncare, a charitable institution with a clear "residents first" ethos.

Wing staff caring, friendly and mindful of the needs and difficulties of those in their care. They gave the resident a warm welcome. They are helpful even though they are very busy. The senior nurse on the wing is very approachable.

Amenities good but could be more activities, seem to be days when there is nothing going on.

We have been extremely satisfied with the care, attention and friendliness of staff that my parents have enjoyed at Brendoncare since 2011. This applies to the close care staff and the nursing wing staff, in addition to all the administrative and restaurant staff.

The staff were very friendly and professional in dealing with you in the absence of relatives.

Simply by serving dining room patients first, unnecessary waiting would be removed.

Most of the nurses and carers are excellent but the management seems poor with a high reliance on agency staff and a high staff turnover of long-term staff. While staff and carers are client-focused, management seems focused on the bottom line and often fail to consider carers’ views or opinions despite them being the people who know the care staff best.

Modern building with views onto the garden. Very caring staff and clean rooms and building. I have a lot of experience of care homes and Brendon Care is one of the best.

After a stay of about 15 days, I was particularly impressed with the unfailing kindness and friendliness nothing too much trouble at any time whether it is 3 pm or 3 am always patient orientated. The night and day nursing was very understanding. If you are trying to rest after illness come here!

My father spent a number of weeks here in respite at the Brendoncare Alton. I found that the atmosphere was always positive and upbeat. All the staff were very approachable, friendly and only too pleased to help or assist. This was for all the levels of staff I encountered, including nurses, carers and admin. I was very impressed and happy with his care before, during and after his passing. The staff were very helpful, attentive, caring and most significantly, respectful. He was always clean, warm and well looked after. He could not have been in a better place or have received better care. By chance, I was the only family member with him at the difficult time of his passing and even I received the special support I needed from the staff (special thanks to one member of staff).

A very welcoming care facility that treats the tenants as humans and with the respect that they have earnt. I would not hesitate to highly recommend them.

My brother, sister and I could not have chosen a better care home for our father than Brendoncare in Alton. Their care and attention to our father was exemplary. Thank you to all the staff. Very high standard.

They appear to have a good standard of care and the staff care for the residents and know about the resident and what they like. The staff are always very welcoming to visitors.

Our mother has been thoughtfully cared for, with exceptional respect for her dignity AT ALL TIMES, by every single member of staff she has contact with.

Thank you to all concerned.

The staff were exceedingly helpful and kind during my stay.

We have found the staff to be friendly and caring and they have taken the time to get to know my father. Although they are busy, they are always ready to help. There is a happy atmosphere in the home and dad is always greeted by staff by his first name. I am always made to feel welcome and appreciate that I can visit at any time.

The staff treat my mother with friendly respect. She enjoyed many activities including craft, cooking and trips out. She particularly enjoyed the pub visits! Now she is quite unwell the staff show compassion and care, not just to my mother but to visiting family members. I cannot praise or thank them enough.

Staff are caring and supportive, well looked after when poorly. A choice at mealtimes. The place is clean and tidy. The receptionist is always welcoming. Staff know who we are and always speak to us.