Brendoncare Alton

Adams Way, Alton GU34 2UU
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9.8 103 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.
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Care Provided by Brendoncare Alton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1870 – £1870
  • Self-Funded Nursing Care: £1646 – £2125
  • Self-Funded Nursing Dementia Care: £1866 – £2240

The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life. This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.

These prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Nicola Humphries (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Brendoncare Alton Reviews (103)

9.8

Brendoncare Alton has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time Brendoncare Alton has 103 reviews.

Overall Experience
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Review from D W (Husband of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care Miriam is receiving. I visit about 2/3 times per week and am always welcome and many times offered tea or coffee. I am kept well informed about Miriam's health. She is in Ropley dementia home. She likes music, singing and dancing and is therefore very happy with the
activities provided. The staff/management are all extremely pleasant and have good experience in dealing with dementia sufferers.
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Review from J M (Friend of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit my friend I see nothing but a clean caring and friendly environment which offers a wide range of activities for all abilities.
My friend is very happy and well cared for and all his needs met. Thank you.
Reply from Claire Boyd-Leslie, Head of Customer Relations at Brendoncare Alton
Thank you for your fabulous review, we are so glad that your Friend is happy, enjoying the activities and environment.
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Review from Steve K (Nephew of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was wonderfully cared for during what proved to be the last months of her life. She had vascular dementia, worsened by a recent a stroke, but was still very much herself. She joined Brendoncare Alton after a less than ideal experience at a home elsewhere. From our first visit and the warm welcome
at Reception we could tell the atmosphere was very caring and positive. The Assistant Manager was excellent, explaining how everything works. The admin office was also marvelous and patient at sorting out the admission, contract, billing etc. We visited often and were impressed each time by the senior medical staff and the care team who were all kind, thoughtful, calm and cheerful (something I'd rarely seen before). They very quickly got to know my aunt and her needs. The local GP support was also excellent.
We were happy that she was so content and well cared for and I can't recommend this home and its team highly enough.
Reply from Joanne Gullon, General Manager at Brendoncare Alton
Thank you for taking the time to leave your review which is greatly appreciated. Your detailed experience will be incredibly helpful to families who are searching for care options for their loved…read more
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Review from D S (Son of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was reluctant to go into a home but after 2 weeks of respite care, in Brendoncare Alton, he was more than happy to stay. He is looking healthier and happier and is very pleased with the way all the staff look after him. When I visit him, the staff that I meet are all polite and helpful and happy.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking time to leave your review. Your feedback is much appreciated and I will share your kind words with my colleagues. We are delighted your Dad is feeling much better and is enjoying…read more
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Review from J W (Wife of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A huge thank you for the wonderful care given to my husband during a short stay for palliative care, weekend 23rd to 27th August 2024. He was cared for by a team of kind day and night nurses, until he died on the 27th. I and my family were dealt with love and dignity from all other members of the staff
whilst looking after my husband too, we cannot praise them enough. Brendoncare is a wonderful place very welcoming, warm and friendly in a lovely setting.
Reply from Joannne Gullon, General Manager at Brendoncare Alton
Thank you for your kind words and for taking the time to share your experience. It means so much to know the care and compassion provided comfort to you and your family. Your thoughtful comments will…read more
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Review from Sarah B (Daughter-in-law of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law experienced a fantastic eight months at Brendoncare Alton.
They "get" dementia. She went from lying in bed at home to partaking in activities she enjoyed in a loving community.
I would have no hesitation in recommending this care home to anyone with a relative with dementia.
Highly
motivated, caring staff who really want the best for those they look after and their families and friends.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking time to leave such a lovely review and for sharing how your mother enjoyed joining in the events on our social calendar. Your review will be greatly appreciated by my colleagues.
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Review from D W (Husband of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have watched the carers on the wing many times as I visit my wife. They are all endlessly busy, they look for anything that needs doing, anyone who needs help and leap in always with a smile. Thank you so much.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking time to leave your review - lovely comments which I will pass to my colleagues.
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Review from Grace G (Friend of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming in for the first time, a lovely welcoming atmosphere, 'home from home', lovely ambience. My friend has only been in for a short time and has settled amazingly, food is really good. I shall be booking my place! Perfect room with lovely en-suite.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
We are delighted you felt such a warm and welcoming atmosphere - this is exactly how we want everyone to feel when they visit our home. It is wonderful to hear your friend has settled in quickly, and…read more
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Review from Carole P (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly recommend and thank all the staff Brendoncare Alton for their care, courtesy and understanding help to both resident and family of resident.
Reply from Joanne Gullon, General Manager at Brendoncare Alton
We are grateful for your recommendations and delighted to hear you feel supported. Our whole team is dedicated to making every resident and their family feel valued and cared for and it is rewarding…read more
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Review from Paul F (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 94 years old and has been a member of the Brendoncare Alton community for approximately eight years. He started out in a residents private flat with optional care levels which rose over time. More recently, he has benefitted from close care as his health and ability to get around has deteriorated.
At
all times of his stay, he has enjoyed a fantastic level of care and attention from the staff and management. They have gone above and beyond what would normally be expected of them. I would definitely recommend Brendoncare Alton to anyone considering moving to a care home of its type.
Reply from Joannne Gullon, General Manager at Brendoncare Alton
Thank you for your heartfelt review and for sharing your father's experience. It means a lot to our team to know that he felt well cared for whilst staying with us. It is wonderful to hear the care…read more
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Review from Frederick P (Husband of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, who has been a resident here for several months, died today. The kindness, consideration and sympathy all the staff have shown today and throughout her stay has been exceptional.
Towards the end of my wife's life, she required frequent attention but at not time did anyone show the slightest
annoyance at her constant need of attention. Everyone showed the greatest care and did all they could to ensure her comfort.
Reply from Joannne Gullon, General Manager at Brendoncare Alton
Thank you for sharing such touching words during this difficult time. On behalf of everyone at Brendoncare, please accept our deepest condolences for your loss. It has been our privilege to care for…read more
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Review from Christopher E (Son of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has required two periods of respite care when recovering from a hip replacement. We chose Brendoncare because my father is a long-term resident in the home. We were not sure how it would go but it has been a great success. For my father, there is the comfort of knowing that his wife is close
by. For my mother it has been easy to visit my father. But each time my mother has come out looking a completely different person. She is a big fan of the food and has put on a few pounds which is a positive. My mother has early stage dementia but it is not easy being in a home when most residents have advanced dementia, despite this, the staff have given my mother all the support she could have wished for and she has coped well, which is a huge testament to the quality of the care that she is receiving.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking the time to leave your review which is greatly appreciated. Your detailed experience will be incredibly helpful to families who are searching for care options for their loved…read more
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Review from Hugh B (Friend of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent facility for dementia patients and their relatives - very compassionate and flexible in helping accommodate, temporarily, the wife of a friend of mine with dementia and cater for her needs as well. She also reports delicious cuisine!
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for your kind comments about our facilities and my colleagues in our dementia households. Our whole team strive to deliver exceptional care to our residents on a daily basis. I will ensure…read more
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Review from Lucy P (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brendoncare Alton helped us at a difficult time. They were friendly and encouraging from our first meeting. Our mother agreed to leave her home and move. We felt confident that Brendoncare would take good care of her.
Every member of staff we met was kind and charming.
The nurses worked so hard to
stabilise our mother when she arrived and make her last few days more comfortable. Without exception, all the carers were lovely too.
Another example of the kindness that runs through Brendoncare is the chef who really wanted to give our mother something to eat that she would enjoy and on the last day of her life, got some delicious ice cream to give her a boost. Our mother loved it and ate it all.
I am sorry that our mother didn't have long to settle in and enjoy her time as there is obviously a very positive and lively life to be had.
When she died, the night staff were again so kind, reassuring and professional. We had great confidence in them caring for her with dignity.
Reply from Joanne Gullon, Home Manager at Brendoncare Alton
Thank you for taking the time to leave such a wonderful review which is greatly appreciated. Our whole team will be delighted to read your review, especially our nurses and carers who looked after…read more
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Review from Nick W (Son of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Brendoncare Alton for nine years. Every step has been wonderful. From the moment we arrived, my mother's mental and physical health improved. Through her multiple remissions and illnesses, the standard of care and attention were exemplary. Communication has always been clean
and open, any queries quickly and efficiently answered.
Access to visit is outstanding.
In my mother's final days, the care and respect were of the highest quality. Thank you for providing my mother with a wonderful finale to her life.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for your recent kind review. Having been in our home for nine years, your lovely mother will be greatly missed by everyone who knew her. We will also miss seeing you and the children on your…read more
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Review from N M (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the experience we have had so far with Brendoncare Alton. They were so supportive with the transfer from another home, meaning our mum is now closer and we can spend more time together. So far we have experienced very kind staff members and a very high standard of cleanliness.
There has never been an unpleasant odour, which I feel reflects their commitment to keeping everything hygienically clean.
I would recommend Brendoncare Alton to anyone that is looking to find a caring, comfortable home for a loved one.
Reply from Joanne Gullon, Home Manager at Brendoncare Alton
Thank you for taking time to leave your review. Your positive comments have been fed back to our staff who appreciate recognition of the care they deliver. Reviews really help families when seeking…read more
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Review from S N (Brother of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brendoncare looked after my brother wonderfully in every way. They went above and beyond our expectations with their kindness, diligence and understanding. We would not hesitate to recommend Brendoncare to anyone needing residential care for both nursing and dementia.
Reply from Joanne Gullon, Home Manager at Brendoncare Alton
Thank you for taking the time to write us such a positive and kind review. Your brother was a pleasure to look after, as were you as a family when you visited. I will pass your kind words on to the…read more
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Review from Carol S (Partner of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner only stayed for four weeks, but everyone was very professional but also very caring. The food was very good and plentiful. The staff were very good at anticipating problems. The facilities were also good.
Reply from Joanne Gullon, Home Manager at Brendoncare Alton
Thank you so much for taking the time out of your day to leave a lovely review. We are happy to hear your partner enjoyed their stay here with us. I will be sure to pass your comments on to the carers…read more
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Review from Paul M (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Alton Brendoncare for six years, including five years in the dementia unit, and it was a very positive experience.
The staff are incredibly caring and regularly go the extra mile to make a difference for the residents.
We looked at other homes before choosing Brendoncare,
but I know we made the right choice.
Recommended without any reservations.
Reply from Joanne Gullon, Home Manager at Brendoncare Alton
Thank you so much for taking the time out of your day to leave a lovely review. I will be sure to pass your comments on to the team. Your mother will be missed by all the staff. We wish you and your…read more
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Review from D B (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It wasn’t an easy decision to place our elderly Dad into a care home but after 3 years with full-time live in care and his health declining, a care home seemed the best option. From initial enquiry, to visiting the care home and to the day Dad went into the care home was seamless. It was a worry how
Dad would transition into a care home environment but he is so happy there. The staff are friendly and interact with him and involve him with activities. The best decision was to place him into Brendoncare Alton as the family have peace of mind and know his needs anre being met and Dad is happy and safe in his environment.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking the time out of your day to leave us with such a thoughtful review, we truly appreciate it. It is never an easy decision to place a loved one into a care home but we are glad your…read more
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Brendoncare Alton is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 219 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Nicola

Nicola Humphries

Job Title: General Manager Joined: 2025

Nicola has 40 years of experience in social care. She started in children’s services, but after 10 years, Nicola moved across to adult services, including dementia and nursing. She then spent 18 years employed in a series of interim social care management roles, working for larger companies and single care homes.

Cristina

Cristina Calinescu

Job Title: Deputy Manager Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.

Janet

Janet Graham

Job Title: Customer Relations Manager Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.

Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.

Montana

Montana Pusey

Job Title: Practice Educator Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!

Michael

Michael Plant

Job Title: Administrator Joined: 2025

Michael joins Brendoncare Alton as its Administrator after a long career in international markets, mainly working in Hong Kong, Singapore, and Malaysia. He is excited to bring his experiences in banking and finance to the team.

Natalie

Natalie Frampton

Job Title: Receptionist Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.

Frequently Asked Questions about Brendoncare Alton

What types of Care is Brendoncare Alton registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brendoncare Alton have?

There are 78 Single Rooms.

What are the Facilities & Services at Brendoncare Alton?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brendoncare Alton to the centre of Alton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

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