Brendoncare Alton

Adams Way, Alton GU34 2UU
Review Us
9.8 103 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Care Provided by Brendoncare Alton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1870 – £1870
  • Self-Funded Nursing Care: £1646 – £2125
  • Self-Funded Nursing Dementia Care: £1866 – £2240

The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life. This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.

These prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements.

Contact Brendoncare Alton to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brendoncare Alton to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nicola Humphries (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)
9.8

Brendoncare Alton has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time Brendoncare Alton has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brendoncare Alton
  • 29
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  • 7
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Total of 103, showing 21-40
Review from J F (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say that everyone at Brendoncare Alton was amazing. My husband was looked after wonderfully with true care and attention. All the staff were warm and oh so thoughtful and nothing seemed to be too much trouble. Hig progression was superb and although he has loved coming home, he
wouldn't be where he is today without everyone's care. Biggest thanks.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking the time out of your day to leave us with such a kind review. We loved having your husband here with us, we had so much time for him. We are glad that he enjoyed his time with us…read more
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Review from Jennie P (Cousin of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was diagnosed with Dementia at the end of May 2023 and moved into the care of Brendoncare Alton. Sadly she passed away on 02/10/23 but during her stay at Alton the care, consideration of her wishes and friendship of the staff were exemplary. As was their friendship and kindness to me, for
which I thank them.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking the time to leave this wonderful review, we are so happy that your cousin felt the love, friendship and care she deserved. We always looked forward to your visits as you were as…read more
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Review from Helen L (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident in Brendoncare Alton for nearly 5 years.
As a retired nurse I fully appreciated the high standard of nursing care she received particularly during her final few weeks. Everyone from reception to the carers were outstanding and could not have done more for either my mother or
her relatives.
The general atmosphere within the home was a very happy one.
Reply from Triinu Org, General Manager at Brendoncare Alton
We appreciate your kind words regarding the high standard of nursing care your mother received whilst a resident with us. I will ensure our whole team is made aware of your positive feedback, thank…read more
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Review from Constance B (Daughter of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives at Brendoncare Alton Care Home is excellent. The staff do a fantastic job caring for her. Although Mum doesn't always join in with activities, it is not from lack of encouragement. Recently, she went to the seaside and had a wonderful day.
It is hard to admit you cannot
care for your loved one but Brendoncare is the very best place for her.
Reply from Triinu Org, General Manager at Brendoncare Alton
Thank you for leaving such a lovely review. Our nurses and carers are well-trained to deliver excellent care to our residents. I will ensure your kind words are passed to our whole team which will be…read more
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Review from Lawrence B (Nephew of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review follows 1 year on from my positive August 2022 review I wrote.


Brendon Alton continue to provide excellent care for my uncle as his condition has advanced and worsened. All the staff I know are friendly, helpful, well trained and importantly 'caring'.


A huge thanks to the team in the

Foyle dementia house, thank you for the hard work you put in, in a very testing environment. Your skills and happy positive nature really help Uncle and me visiting.


Still highly recommended care home.

Reply from Triinu Org, Home Manager at Brendoncare Alton
Your kind comments are greatly appreciated and will be passed on to our team.
All staff undergo regular training which includes the care and management
of our residents living with dementia. Our…
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Review from Roger R (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On moving into Brendoncare Alton on Monday 31st July, my wife, a retired doctor, announced that she felt comfortable and safe. The standard of nursing on Chawton ward has been outstanding and delivered with love and cheerfulness. She died peacefully on 14/08/2023. My sincere thanks to all at Brendoncare.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking the time out of your day to leave us such a positive and kind review. We are so pleased that your wife felt safe and comfortable here with us at Alton, there is nothing more we…read more
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Review from Andrew B (Respite Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wonderful, helpful and attentive staff.
Clean, friendly environment.
Sadly the food quality could be better, with better attention to meal times.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking time to leave your review which I will pass to our team at Alton.
It was a pleasure to care for your mother whilst she was staying with us we will review the food.
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Review from Margaret F (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being cared for in Brendoncare Alton Care Home on "Ropley" and has been, and is, well looked after. The staff are fantastic under sometimes difficult circumstances. My husband has eating problems and the patience of the staff in trying different diets is first-class.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you Margaret for your kind, positive feedback and outstanding review, I will share it with the rest of my team. Our staff will continue delivering high-quality standards.
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Review from Anne L (Resident) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was grateful at the speed at which my necessary respite care was arranged at short notice. The care staff were exceptional and always there to talk with and always more than happy to assist whatever time it was, though staff obviously had to spend time with those with priority needs. There was delightful
banter and teasing between the staff and residents and each other, added to the real family atmosphere.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for your review, I have passed your wonderful comments over to the team they are pleased to hear you have received a welcoming experience at Brendoncare Alton. The team work hard to ensure…read more
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Review from Phyllis B (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this care home, i am happy. I love being here with my other friends.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you for taking the time to leave such a lovely review. We are so glad to see you have made friends in the home and that you are happy.
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Review from L P (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in this spacious home are kind and friendly and work well together. The entertainment team have a varied weekly program of activities and encourages participation by the residents. Special events included a delightful Valentine's lunch for couples in a lovely party setting. The most challenging
group to engage in are the high-dependence units. Apart from the music, they respond best to individual attention which the cares do well but are very busy in other ways. I have been a volunteer visitor in another nursing home to chat, listen and help people to recall their memories - hold on to their personhood. Perhaps the entertainment team could think about leading such a small team here.
Reply from Triinu Org, Home Manager at Brendoncare Alton
It is such a pleasure to see you visiting your partner every day and taking the time to talk to our staff and other residents. Thank you for your kind words and positive feedback from our Valentine's…read more
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Review from T W (Power of Attorney of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our neighbour moved into Brendon Care Alton in early February. From the first meeting and visit, we just knew this was the best place to care for him. The facility, the staff and most importantly, the level of care provided are all first class. Highly recommended.
Reply from Triinu Org, Home Manager at Brendoncare Alton
We are incredibly grateful you have taken the time to leave such kind words about the care we provide. Your neighbour has already settled into the ‘Brendoncare’ family and is enjoying socialising with…read more
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Review from S K (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Brendoncare Alton Care Home was hugely positive. My dad was on a two-week respite stay. The carers looked after dad so well, they were beyond amazing and I'm truly grateful. I'd highly recommend the home to anyone seeking for their loved ones. It's a real home from home, a warm place
and dad enjoyed his time there. Thank you!
Reply from Triinu Org, Home Manager at Brendoncare Alton
Thank you very much for such a wonderful review which will be appreciated by our team here in Alton. Families who are considering Brendoncare Alton for their loved ones will undoubtedly value your…read more
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Review from D S (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken into care after a short time in the hospital, much to her initial upset, but within a very short time (two days) she suddenly realised that she had been struggling for some years, trying to be independent. The care and attention were beyond all of our expectations and she rapidly
felt that she was one of the family! As her condition worsened, she thought she was getting even more attention from the staff and felt very secure and safe.
Reply from Triinu Org, General Manager at Brendoncare Alton
We are so pleased your mother settled in quickly and felt part of our 'family' in Alton.
Thank you for your kind comments about the care and attention she received whilst living with us. Our team…
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Review from S U (Cousin of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brendoncare Alton Care Home looked after my relative for two years. During that time they cared for her in mind and body. She enjoyed all the activities and loved the variety available. In her household, she felt safe and well cared for with the staff catering for her personal needs. In her last days,
her care was given with love and respect. Thank you all.
Reply from Triinu Org, Home Manager at Brendoncare Alton
Your aunt was a lovely lady, who is sadly missed by other residents and our staff. A sociable lady who enjoyed joining in all activities – especially knitting.
We appreciate you have taken the time…
read more
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Review from M S (Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are content with our life here.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Many thanks for your time in writing a review. We are so glad to hear since moving in, in April 2022, that you have managed to settle in and feel content.
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Review from Margaret M (Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I came here in March and have experienced such a help since then. We are extremely pleased that we decided to move from Essex, nearer our son and daughter-in-law who live nearby Farnham. We have not filled in all the ticks as we are fairly new members of this community and have not experienced
everything they have to offer as yet. For my husband, the daily care has been excellent, morning and evening.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking time to leave your review. I am very pleased to hear you are happy with the care your husband receives and I will pass your comments to our team. Welcome to Alton and we hope you…read more
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Review from Delia T (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been cared for in Froyle the dementia section of Brendoncare since November 2020.
The care from all staff, especially those running Froyle, has been fantastic, and their communication has been excellent.
The reception staff are very good and have dealt admirably with the extra duties
caused by Covid.
My father also mentions on every visit how lovely the staff are.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you for taking the time to leave your review, which is greatly appreciated. I will ensure all the staff are made aware of your kind comments, especially in Froyle and reception.
I am delighted…
read more
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Review from K H (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and facilities at Brendoncare. The staff are all so kind, patient and attentive. I would not want Mum looked after anywhere else. Thank you all so much.
Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton
Thank you so much for such a wonderful review. Your mum is always smiling and enjoys our activities, especially dancing.
I will ensure your comments are passed on to the rest of our team. Reviews…
read more
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Review from Grahame K (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Every staff is helpful and friendly
Reply from Triinu Org, General Manager at Brendoncare Alton
We appreciate you taking time to leave your review. When families are considering admitting their loved one into respite or permanent care it is reassuring for them to read these genuine reviews. I…read more
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Brendoncare Alton is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 219 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (7)

Nicola

Nicola Humphries

Job Title: General Manager Joined: 2025

Nicola has 40 years of experience in social care. She started in children’s services, but after 10 years, Nicola moved across to adult services, including dementia and nursing. She then spent 18 years employed in a series of interim social care management roles, working for larger companies and single care homes.

Cristina

Cristina Calinescu

Job Title: Deputy Manager Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.

Janet

Janet Graham

Job Title: Customer Relations Manager Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.

Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.

Montana

Montana Pusey

Job Title: Practice Educator Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!

Michael

Michael Plant

Job Title: Administrator Joined: 2025

Michael joins Brendoncare Alton as its Administrator after a long career in international markets, mainly working in Hong Kong, Singapore, and Malaysia. He is excited to bring his experiences in banking and finance to the team.

Natalie

Natalie Frampton

Job Title: Receptionist Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.

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