
The staff at Brendoncare do an amazing job. They are caring, patient, dedicated and professional.Jackie V(Daughter of Resident/Service User)

When she needed more help the Close Care team were able to assist with her needsS U(Daughter of Resident/Service User)

The BrendonCare team have been unbelievable in their kindness, professionalism, and attentionDavid G(Son of Resident/Service User)

The staff at Brendoncare do an amazing job. They are caring, patient, dedicated and professional.Jackie V(Daughter of Resident/Service User)

When she needed more help the Close Care team were able to assist with her needsS U(Daughter of Resident/Service User)

The BrendonCare team have been unbelievable in their kindness, professionalism, and attentionDavid G(Son of Resident/Service User)

Brendoncare Alton is a well-established care home set in attractive, mature gardens close to the town centre. Its design enables the provision of high quality care within a welcoming and homely environment.
The care home provides nursing, dementia care and end of life care for up to 80 residents. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or while...
Care Provided by Brendoncare Alton
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life. This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.
The price(s) shown are provided by the care home. Contact Brendoncare Alton for full pricing details and T&Cs.
Contact Brendoncare Alton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Brendoncare Foundation
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Humphries(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Parking
- Parking is available on the site.
Brendoncare Alton Reviews (106)
Brendoncare Alton has a Review Score of 9.6 (9.628) out of 10, based on 17 reviews in the last 2 years.
Over all time Brendoncare Alton has 106 reviews.
Overall, I am grateful to Brendoncare for the generally good quality care given to my mother during the 4 years and 8 months she was a resident. Most of the staff I met were caring, compassionate and professional. However, there were times when the senior management appeared unsuitable and inadequate for their role and this was evident from the low morale exhibited by staff and the resulting departure of several respected familiar faces. The standard of the home in all respects was judged by me to be high at the time of my mother's arrival. Within 3 years it had deteriorated but it does now seem that improvements have been made. I must specifically mention the excellent performance of two of the senior nursing staff on Pink Wing. I recommend that care is exercised in the selection choice of some of the junior foreign members of staff where, generally, communication was a challenge. I would recommend this care home and its staff without hesitation.
Thank you for your review of Brendoncare Alton. I am very sorry that you feel the standards at the home have not been consistent over the last four years. We would always encourage anyone with a concern about one of our homes to raise it with the manager or with the team at our central office, if they prefer. I am pleased that you have seen improvements at the home and wish you all the best.
My mother was a resident in her own flat at Brendoncare Alton for six years and moved into the on-site nursing unit for end of life care prior to her death in October. Throughout this time the quality of care was exemplary. We live some 150 miles away and had absolute trust and confidence in all the staff, who would always alert us if there were any concerns. Not only were all of my mother’s needs met, but the carers so often thought of the small things which enhanced the quality of her life. The relationships between my mother and her carers was very special and she regarded them as friends. Her final thoughts were that she had been so well looked after and felt very blessed.
Thank you so much for your review of Brendoncare Alton and for your very kind words. The team here worked hard to achieve our six steps accreditation for end of life care last year and I am delighted that, when the time came, the staff were able to support your mother in her final days. We wish you all the very best.
A good welcoming atmosphere. General mingling of staff, residents and visitors works well. Feel less comfortable at weekends when it is obvious agency staff are employed.
Thank you for your review of Brendoncare Alton and I am pleased that you find the atmosphere welcoming. If you ever have any concerns about the staff levels at weekends, please do feel you can talk to me or a senior member of the team at any time.
I love regular staff and we get on well. Undress myself and help with dressing in morning, get a bit bored sometimes. Not allowed to walk downstairs on my own. Cannot control bowel or bladder.
Thank you so much for your review of Brendoncare Alton. I am delighted that you get on well with the staff who are always on-hand to help you move safely between floors whenever you wish.
My uncle was in Blue Wing for about 6 weeks, dying there on 10 September, from frailty of old age. My brother and I were his only living relatives.
The experience of observing the quality of care you offered our uncle during his stay at Brendoncare Alton transformed my brother’s and my appreciation of the level of care that is possible in care homes. As my brother is a social care manager, he has strong views and negative experiences through his work. We would both like to thank you for the sensitive and supportive care you gave to my uncle during his final weeks of life. We will never forget all you did for him.
Please send our renewed thanks to all the staff on Blue Wing.
My uncle and I loved visiting your garden.
Thank you so much for your very kind review of Brendoncare Alton. It was our privilege to be able to care for your uncle and we wish you and your family all the very best.
We were initially very worried about placing him in a home but our fears were completely dumbfounded.
Thank you to everyone involved.
Many thanks for your review of Brendoncare Alton and your kind words, which I will share with the team here. I am delighted to hear that you are happy with the care your brother is receiving. All the best to you and your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 27 Jun 2025
Brendoncare, the Winchester-based care home provider, has received an accolade in the inaugural awards given by Lottie, the national care home service. Lottie launched the awards to shine a light...
- 05 Nov 2024
A Union Jack flag made of knitted poppies will take pride of place at a Winchester care home during its Remembrance commemorations. Creator of the flag is Pat Hansford, a...
There are no upcoming events for Brendoncare Alton.
Awards / Recognitions (2)
- 15 Nov 2019Recipient: Brendoncare Alton
- 09 Nov 2019Recipient: Brendoncare Alton
Meet the Team (5)

I initially started my career with Brendoncare as a care assistant and was inspired to go onto my nurse training and returned as an RN after a few years in the NHS. I then furthered my career becoming Brendoncare’s deputy manager.
One of my main interests is long term care of people living with dementia and how we can support them and their families. I attended various dementia workshops and took what I learnt into creating a dementia workshop programme for the staff at Alton to give them the knowledge, skills and confidence to help them give effective and meaningful care.
I am now Brendoncare’s Dementia Lead but have returned to Alton as its interim manager.

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.
Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.
I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.

Michael joins Brendoncare Alton as its Administrator after a long career in international markets, mainly working in Hong Kong, Singapore, and Malaysia. He is excited to bring his experiences in banking and finance to the team.

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.
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