Brendoncare Alton

Adams Way, Alton GU34 2UU
Review Us
9.8 103 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Care Provided by Brendoncare Alton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1870 – £1870
  • Self-Funded Nursing Care: £1646 – £2125
  • Self-Funded Nursing Dementia Care: £1866 – £2240

The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life. This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.

These prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements.

Contact Brendoncare Alton to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brendoncare Alton to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nicola Humphries (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)
9.8

Brendoncare Alton has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time Brendoncare Alton has 103 reviews.

Overall Experience
  • 76
  • 25
  • 2
  • 0
  • 0
Date Published
  • 103
  • 2
  • 9
  • 19
  • 84
Reviewer Connection to Brendoncare Alton
  • 29
  • 27
  • 7
  • 6
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 103, showing 101-103
Review from F A (Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am almost independent can take myself to the toilet, occasionally need help. Can walk on the ward for short distances. My hands are getting very stiff and fingers are slightly numb, writing very difficult.
I love regular staff and we get on well. Undress myself and help with dressing in morning, get
a bit bored sometimes. Not allowed to walk downstairs on my own. Cannot control bowel or bladder.
Reply from Tina Manterfield, General Manager at Brendoncare Alton
Thank you so much for your review of Brendoncare Alton. I am delighted that you get on well with the staff who are always on-hand to help you move safely between floors whenever you wish.
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Review from Jenny G (Niece of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle was in Blue Wing for about 6 weeks, dying there on 10 September, from frailty of old age. My brother and I were his only living relatives.


The experience of observing the quality of care you offered our uncle during his stay at Brendoncare Alton transformed my brother’s and my appreciation

of the level of care that is possible in care homes. As my brother is a social care manager, he has strong views and negative experiences through his work. We would both like to thank you for the sensitive and supportive care you gave to my uncle during his final weeks of life. We will never forget all you did for him.


Please send our renewed thanks to all the staff on Blue Wing.


My uncle and I loved visiting your garden.

Reply from Tina Manterfield, General Manager at Brendoncare Alton
Thank you so much for your very kind review of Brendoncare Alton. It was our privilege to be able to care for your uncle and we wish you and your family all the very best.
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Review from Micholas M (Brother of Resident) published on 3 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention that is given to my brother is fantastic. All of the staff are wonderful with him and really care. I have no hesitation in recommending this care home to anyone.
We were initially very worried about placing him in a home but our fears were completely dumbfounded.
Thank you
to everyone involved.
Reply from Tina Manterfield, General Manager at Brendoncare Alton
Many thanks for your review of Brendoncare Alton and your kind words, which I will share with the team here. I am delighted to hear that you are happy with the care your brother is receiving. All the…read more
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  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Brendoncare Alton is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 219 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (7)

Nicola

Nicola Humphries

Job Title: General Manager Joined: 2025

Nicola has 40 years of experience in social care. She started in children’s services, but after 10 years, Nicola moved across to adult services, including dementia and nursing. She then spent 18 years employed in a series of interim social care management roles, working for larger companies and single care homes.

Cristina

Cristina Calinescu

Job Title: Deputy Manager Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.

Janet

Janet Graham

Job Title: Customer Relations Manager Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.

Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.

Montana

Montana Pusey

Job Title: Practice Educator Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!

Michael

Michael Plant

Job Title: Administrator Joined: 2025

Michael joins Brendoncare Alton as its Administrator after a long career in international markets, mainly working in Hong Kong, Singapore, and Malaysia. He is excited to bring his experiences in banking and finance to the team.

Natalie

Natalie Frampton

Job Title: Receptionist Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.

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