Brendoncare Alton

Our mother has been thoughtfully cared for, with exceptional respect for her dignity AT ALL TIMES, by every single member of staff she has contact with.

Thank you to all concerned.

The staff were exceedingly helpful and kind during my stay.

We have found the staff to be friendly and caring and they have taken the time to get to know my father. Although they are busy, they are always ready to help. There is a happy atmosphere in the home and dad is always greeted by staff by his first name. I am always made to feel welcome and appreciate that I can visit at any time.

The staff treat my mother with friendly respect. She enjoyed many activities including craft, cooking and trips out. She particularly enjoyed the pub visits! Now she is quite unwell the staff show compassion and care, not just to my mother but to visiting family members. I cannot praise or thank them enough.

Staff are caring and supportive, well looked after when poorly. A choice at mealtimes. The place is clean and tidy. The receptionist is always welcoming. Staff know who we are and always speak to us.

Overall, I am grateful to Brendoncare for the generally good quality care given to my mother during the 4 years and 8 months she was a resident. Most of the staff I met were caring, compassionate and professional. However, there were times when the senior management appeared unsuitable and inadequate for their role and this was evident from the low morale exhibited by staff and the resulting departure of several respected familiar faces. The standard of the home in all respects was judged by me to be high at the time of my mother's arrival. Within 3 years it had deteriorated but it does now seem that improvements have been made. I must specifically mention the excellent performance of two of the senior nursing staff on Pink Wing. I recommend that care is exercised in the selection choice of some of the junior foreign members of staff where, generally, communication was a challenge. I would recommend this care home and its staff without hesitation.

My mother was a resident in her own flat at Brendoncare Alton for six years and moved into the on-site nursing unit for end of life care prior to her death in October. Throughout this time the quality of care was exemplary. We live some 150 miles away and had absolute trust and confidence in all the staff, who would always alert us if there were any concerns. Not only were all of my mother’s needs met, but the carers so often thought of the small things which enhanced the quality of her life. The relationships between my mother and her carers was very special and she regarded them as friends. Her final thoughts were that she had been so well looked after and felt very blessed.

A good welcoming atmosphere. General mingling of staff, residents and visitors works well. Feel less comfortable at weekends when it is obvious agency staff are employed.

I love regular staff and we get on well. Undress myself and help with dressing in morning, get a bit bored sometimes. Not allowed to walk downstairs on my own. Cannot control bowel or bladder.

My uncle was in Blue Wing for about 6 weeks, dying there on 10 September, from frailty of old age. My brother and I were his only living relatives.

The experience of observing the quality of care you offered our uncle during his stay at Brendoncare Alton transformed my brother’s and my appreciation of the level of care that is possible in care homes. As my brother is a social care manager, he has strong views and negative experiences through his work. We would both like to thank you for the sensitive and supportive care you gave to my uncle during his final weeks of life. We will never forget all you did for him.

Please send our renewed thanks to all the staff on Blue Wing.

My uncle and I loved visiting your garden.

Thank you to everyone involved.