Brendoncare Alton

My father also mentions on every visit how lovely the staff are.

I cannot fault the care and facilities at Brendoncare. The staff are all so kind, patient and attentive. I would not want Mum looked after anywhere else. Thank you all so much.

Excellent. Every staff is helpful and friendly

The care my mother received was superb and I cannot recommend Brendoncare more highly. All the staff were so helpful. A very well run establishment.

Not tested the food/drink and not aware of any activities so have left unrated. All the staff, carers and nurses were very caring and showed great patience with my mother, during the last six months of her life at the home. Nothing seemed to be too much trouble to anyone we talked to during our visits.

I simply cannot thank all the staff at this nursing home enough, from the moment my mother arrived there all the staff from staff in reception to all the wonderful carers in her section of the home were so friendly, caring and nothing seemed to be too much trouble for them. They all kept my mum in good spirits and were always there for her. I cannot thank the staff enough and would recommend this home 100%.

When the time came to select a care home we wanted somewhere which was safe, clean and with caring staff who would respect and value dad. Brendoncare Alton has so far fulfilled all our expectations - and more. On our first visit, we were given plenty of opportunities to ask the many questions we had and got a full tour of the home. One of the most impressive aspects of Brendoncare Alton is the genuine warmth of the staff who all stop to speak as you go around. Importantly, they all show respect for each other and operate in a very professional way as a team. When we visit dad we are always able to speak directly to the nurse on duty. Dad is very content with his situation and routinely praises the staff, all of whom know him. His room is clean and tidy and he is very happy with the food. He likes to take us around to meet people when we visit and regularly tells us how impressed he is with how quickly the staff attends to him if he needs something. We have made the right call.

Brendoncare Alton was recommended to me by a friend who also uses them for Respite breaks. At first, I was a little apprehensive as I had been using another provider for many years who had recently closed down. However, it didn't take long for me to realise that the facilities and care I was receiving was far superior to my previous provider. The first thing that struck me was that there were no lingering odours anywhere and the whole place was spotlessly clean which is a testament to the housekeeping and care staff alike. Residents always looked well presented with their clothes ironed. For me personally, these things are of high importance as it helps maintain a sense of wellbeing and dignity. Many of the staff have been there a long time which again speaks volumes and they all worked well together as a team. I never felt rushed and they would always respond attentively to any request I had and nothing was too much trouble for any of them.

My 92-year-old father suffers from dementia and limited mobility and has been resident in a Brendon Care home since January 2021. My Mother and I are both extremely pleased with the care he receives there. Initially, my Mum was very reluctant to place him in a home but now, having seen the high standard of care he is given, she sees that the decision was right for them both. During our visits, we have been highly impressed with all the staff and the way they deal with my Dad and with other, more difficult, residents. We really cannot speak highly enough of them or express sufficient gratitude for their dedication and professionalism. Even my Dad himself - never an easy man to please - speaks highly of the staff whenever we visit. The only thing he praises more than his carers is the food! Due to Covid, I can’t personally vouch for that yet but to please Dad it must be a chef standard or higher! And I can vouch that the cups of tea we get every visit are excellent!

My mother entered Brendoncare Alton in June 2021 having moved from a care home in Exeter. We were concerned about how the change would affect her and whether she would settle. However thanks to the care and kindness she received from all the staff she has settled in well. When I visit all are friendly and helpful answering any questions I may have and informing me if any concerns arise. I would certainly recommend Brendoncare Alton if you are looking for care for a relative.

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Very Good.

Given the exceptionally difficult circumstances due to Covid Brendoncare Alton went out of their way to retain communication, Zoom up and running in days and booked slots worked with professionalism. Updates continually from nursing staff, hospital admissions immediately arranged and kept informed. Management is supportive of visiting arrangements at all times. The staff very kind and did everything possible to ensure mum remained safe. Area perhaps could be improved understanding of how ARMD (age-related macular degeneration) (dry and wet) impacts on vision.

The genuine care and respect for my Aunt really came through in the short time she was with you. We felt relaxed once she came to you, knowing that she was receiving the attention, medical and personal care she needed. The kindness of the staff shone through. I would recommend Brendon Care to anyone who is looking for a nursing home for their loved one.

Right from the beginning, staff took an interest in our Aunt, who she was, her likes, dislikes and interests. They also managed her very complex care needs with experience and expertise and liaised with specialists as necessary. The communication with us was of a very high standard and we were kept up to date immediately with any changes. Nothing was too much trouble and this was consistent across every staff member. We will always be grateful.

Mum was extremely well looked after both before and during the pandemic. Above all, she appreciated how caring all the staff were, and the way they were always so welcoming to Dad, who visited daily and then phoned after this was no longer possible. They particularly enjoyed being able to have lunch together each day, both within Selbourne House and in the lovely dining room. This was made possible by the help and support of the very caring staff, who made sure that they organised this for them. They were also very helpful and were instrumental in allowing us to have regular family zoom calls with Mum during lockdown, which meant she was able to see and chat to us all, including her grandchildren virtually throughout, and then allowing Dad to start visiting again once restrictions were lifted. Thank you to everyone in Selbourne as well as all the other staff, who always made sure they knew both Mum and Dad, which made such a difference to them, in the final part of Mum's life.

Generally adequate for respite care. Communication between departments could be more efficient. Supply of medication and wound dressing should be reviewed and agreed upon on arrival and potential shortfalls anticipated.

I have no doubt this was as a result of the kindness and understanding shown by all the staff - without exception. My mother feels safe again and now enjoys the company she had been missing. The focus is 100% on the well-being, care and safety of the residents and my mother is happy again!

I would not hesitate to use this friendly well run home again. It was recommended by a friend and I am delighted to recommend it myself.

Mum, unfortunately, is suffering from advanced dementia and needs assistance with everything which was compassionately and caringly provided by the staff.

I get a strong impression that Brendoncare is a well-managed and efficiently run home where the well-being, safety and satisfaction of the residents is the absolute priority. My wife has settled in quickly and seems very content with her new environment, vaccinations and doctor appointments have gone smoothly even though this has involved going off-site. The facilities within the home appear first-class my wife has now visited the hair salon and is very pleased with her new cut. She is enjoying the food and is eating well. My wife entered the home at a difficult time with the ongoing pandemic but this was all dealt with without a hiccup.