Durban House Nursing Home, Romsey, Hampshire
Durban House Nursing Home, Romsey, Hampshire
Durban House Nursing Home, Romsey, Hampshire

Durban House Nursing Home, was rated 'Good' in every area that was inspected by the CQC and the overall rating awarded following the inspection was 'Good'.

The home is situated about a mile or so away from Romsey town centre and offers excellent accommodation together with the following:

·        High-quality care from well-trained, experienced staff. All nurses are NMC UK registered and the majority of care staff are NVQ qualified
·        Tastefully decorated rooms and lounges
·        ‘Wheel in' shower rooms and assisted bath facilities
·        Beautiful garden facility
·        Varied menu with choices offered from freshly cooked food

Durban House Nursing Home gives a feeling of 'home from home' to all residents, and relatives have given recommendations which can be viewed at carehome.co.uk

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to you in general terms or with regard to specific needs.

Group: JSAI Country Home Ltd

Person in charge: Karen Fox (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Autism/ASD • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 34

Shared Rooms: 4

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £1000 – £1200 , Personal Care Shared (per person) from £950

Nursing Care Single £1200 – £1500 , Nursing Care Shared (per person) £950 – £1200

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

M25/M3/winchester road

Visiting:

any time but best to ring first

Parking:

parking available

Latest Care Quality Commission* Report on Durban House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Jul 2017

newly refurbished single room with en-suite are available.

Reviews

9.6 Durban House Nursing Home has a Review Score of 9.6 (9.551)

The Review Score of 9.6 (maximum of 10) for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Durban House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.551 for Durban House Nursing Home is calculated as follows: ( (136 Excellents x 5) + (80 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 227 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 17 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Durban House Nursing Home?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Durban House Nursing Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My husband has been a resident at Durban House for six years. The family are very satisfied with his level of care.
He is well looked after and cared for.
The staff are very caring and helpful to him and myself. Any health issues are dealt with quickly and his GP is called when necessary.
I am very happy with all aspects of his care.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father has been at Durban House for 5 years now and he has always been looked after very well by all members of staff. The home treats everyone with respect and makes all very welcome, nothing is too much trouble if you want help and discussions about health matters.

Staff are always happy and friendly and it's like going into a home, not a nursing home, it always feels relaxed and calm.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother entered Durban House Nursing Home from a care home situation. She has improved remarkably over the past six months, gaining a little weight (which was badly needed).
The standard of care and time spent with her by Durban House has resulted in a much happier and fulfilled lady.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very caring team of staff who do their best to look after the residents, with kindness and consideration in sometimes difficult situations.
I can't fault their attention and respect to vulnerable people.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Choosing the right care home is no easy task. You often have to make decisions regarding your relative at an already stressful time. My mother has been a long term resident of Durban House (7 years +). During the time she has been there, she has been very well cared for. The staff are professional and caring and the environment welcoming. I am very pleased we chose Durban House. I recommend it.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Durban House Nursing Home for 20 months and I have never had cause to complain about the care she receives. All the staff treat the elderly with dignity and are very attentive. The home is spotless. Never any nasty whiffs. All the rooms are tastefully decorated. Light and bright. Good food, well presented. Monthly programme of activities. Management approachable at all times. Knowing my mother is being well cared for gives me peace of mind.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found all staff and management very efficient. Excellent handling of clients, food always looked appetising. Home always clean and tidy. Garden and surrounding area very nice and ready for summer.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care from all staff. Residents treated with dignity and respect. Time and patience and caring attitude shown at all times.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am a nurse with 25 years experience and I have always been very impressed with the care my father has received. The staff are very hard working and are lovely to all the residents. My father is cared for in exactly the way I would want for him.
He is always clean and tidy and comfortable.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad is very happy and well looked after. Friendly staff who are very welcoming, keep us informed and always willing to answer questions. Residents are allowed to mix with each other no matter what difficulties they have, which is lovely.
Very homely.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother passed away at the end of April in her sleep, we so miss her.
When the time came, all the staff at Durban House were so kind and patient, both to mum and to my sisters and family. Anything and everything we needed was provided. Mum had a beautiful room with all her things around her.
We enjoyed parties at Easter, Christmas, mum's birthday and so many more.
It broke my heart to have mum put into care but we couldn't have made a better choice. Mum was happy, we were happy and as a family miss you all at Durban House.
God bless you all.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Durban House is well organised to provide a comfortable and happy home for the residents whilst carefully attending to their health and medical requirements, very promptly dealing with any discomfort or ill health to prevent any deterioration.

Durban House staff and managers are friendly, helpful and cheerful. The very good food is provided is an important factor in a resident's enjoyment and well-being. As a family we have observed how much our mother's health and well-being have improved in the two years she has been at Durban House, and she has just celebrated her 100th birthday.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have only praise for the friendly, caring and professional staff and management of Durban House. My friend recently passed away and I am able to take away positive feelings about the care he received and can highly recommend Durban House.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We could not have chosen a better home for Dad to have spent the last five months of his life. All the staff are so welcoming and caring and always treated Dad with warmth and dignity. Nothing was too much trouble and all of my Dad's needs were catered for, even with him getting fussy over his food. All staff also showed great caring and support for us as a family as well as Dad. You felt like you were visiting Dad's own home and his friends, not just a home! We can't thank them enough.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring staff and good facilities.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have confidence that my mother is kept safe at all times she is kept comfortable and she is treated with respect and in a friendly way. She is kept clean and dressed appropriately. Activities and outings are offered and she is encouraged to mix with other residents when she declines activities or is tired, her wishes are respected if it is safe. The staff are all friendly and welcoming to visitors and relatives and always make time to talk about anything that I might bring up. The staff are always smiling and look as though they enjoy working there. The garden is lovely and enjoyed by residents and visitors alike. A lovely caring and efficient home.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband died at Durban House, he was there for nearly 3 years. I couldn't have wished for better care and understanding of his situation. He had, had a major stroke and vascular dementia. The staff were so kind to us both.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always friendly and helpful and have helped my aunt settle into her new home. I am really pleased that she is getting such good care.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The majority of staff here are pleasant, willing to help where necessary and behaving in a pleasant manner, some of them will give assistance without being asked which is much appreciated.

How likely would you be to recommend Durban House Nursing Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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