Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 81 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Nursing Care: £1250 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1450

Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.

These prices are only a guideline, please contact Durban House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (37)

Parking

  • Parking available

Durban House Nursing Home Reviews (81)

Total of 81, showing 1-20
9.7

Durban House Nursing Home has a Review Score of 9.7 (9.674) out of 10, based on 24 reviews in the last 2 years. Over all time Durban House Nursing Home has 81 reviews.

Overall Experience

  • 55
  • 23
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Date Published

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Review from N H (Wife of Resident) published on 30 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very caring. Overall very good.

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Review from June H (Sister of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from a friendly and caring staff. Residents always cared for with a smile. Plenty of planned activities to keep residents amused and engaged.

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Review from C W (Sister of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and very helpful.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you so much C for the feedback, we appreciate all the feedback and with renovation plans being put into action we are looking forward to the future at Durban.

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Review from Debra H (Daughter of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you step into Durban House you are made to feel very welcome. All staff are very polite and very caring towards residents, staff and family members. Very friendly atmosphere at all times. Management are always supportive and will always have time for any updates with my dad. Food and drinks are
always available, and the meals are excellent. The staff are very hardworking at all times. I feel happy that my dad is here.

Reply from Marie Wheeler, manager at Durban House Nursing Home

Thank you so much Debra for the lovely feedback, this is always appreciated as the team are always trying to do their best for the people living at the home.

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Review from I H (Great-granddaughter of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member goes above and beyond for my grandad! He is taken care of! He is happy in Durban house and feels happy here! He enjoys the activities and getting involved! The home have organised an wedding anniversary set up for my great grandparents it looked beautiful!

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you so much for the lovely review, the staff member in question was over the moon with your feedback. We all appreciate positive feedback as it shows that what we are doing is all for the benefit of the people who live at the home.

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Review from J T (Granddaughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a wonderful place, and the staff are incredibly attentive and dedicated. One staff member in particular is amazing, he is always going the extra mile for the residents. My grandad is thriving here thanks to the supportive and caring staff. I'm so grateful for the peace of mind knowing
he's in such good hands.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you for such great feedback, Durban has worked hard to promote that sense of home and well being, and it is always nice to see that what we are doing is working, the staff will appreciate all of the feedback

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Review from Jessica R (Friend of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional-patient, kind, and always attentive to the needs of every resident. They treat everyone with dignity and respect, creating a real sense of community and belonging. It's clear that the team doesn't just work here-they truly care.


The home itself is clean, bright, and welcoming,

with comfortable rooms and beautiful communal areas. There are plenty of engaging activities and social events, which have done wonders for residents mood and sense of independence.


Communication with families is excellent too. We always feel informed and involved, and we've never had a concern that wasn't addressed quickly and thoughtfully.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you so much for the feedback, the team at Durban try their very best to support all of the people who live here and we will always do our best to give everyone what they need.

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Review from Nav L (Granddaughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is amazing do such fun activities with my grandad. Couldn't feel more at ease knowing he's getting the best care he could and he's in safe hands. A special shout out to one staff member in particular for always going that extra mile.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you so much for such lovely feedback we are so pleased to have grand dad here and he is settling in so well, today we had him singing Cliff Richard during breakfast

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Review from M B (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is being looked after very well with lots of patience. She is always nice and clean and the staff are very friendly to us when we visit. We are looking forward to going out in the garden as it now looks all neat and tidy. Would like the chairs wiped down sometime.

Reply from Marie Wheeler, manager at Durban House Nursing Home

Thank you so much for the lovely review, The team would like to say thank you, and to let you know we have new garden furniture in place in the garden. We are all working very hard to make the care and support we give the best we can to ensure that everyone is living well and supported with all of their needs.

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Review from V B (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my mum is usually a very good experience as this care staff and management are very friendly. Its nice to see the garden is being maintained well as we like to walk around and sit in the garden when the weather is okay. The cleanliness is good and her room is always tidy. The food always looks
nice and mum usually gets small amounts which is what she likes.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you so much for all of your support and kindness, the review is very welcome and we appreciate any feedback for the staff and the home.

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Review from Vince B (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father is currently receiving at Durban House is excellent. The care shown to my father by the team is remarkable given the number of residents they have in their care. I can speak for both my partner, sister and mother whom all visit regularly and nothing is too much trouble for the carers.

Reply from Marie Wheeler, Manager at Durban House Nursing Home

Thank you Vince for the kind review, dad is a pleasure to support and nothing is too much trouble for the team. We are here to support not only dad, but you all as family as well.

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Review from J W (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved the way the staff cared for my dad always tending to him and trying to make him feel safe making him laugh and encouraging to join in activities until he got poorly he was always up and dressed and eating with the others mixing and joining in as best he could the staff put one hundred percent
into the job and did there work with love dad has now passed and I know he had the best care. Thank you Durban House for all your hard work.

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Review from Janet C (Daughter-in-law of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-law has been at Durban House since May 2024, sadly he died yesterday but I just wanted to thank all the staff for their care, compassion and hard work. It is much appreciated and although he could be a little difficult at times they were so patient and caring and for that I thank them
from the bottom of my heart. My husband and I agree this is by far the best Home he was in and was as happy as he could be. They made him as comfortable as they could in his final days and made us feel he was really cared for.

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Review from Janet S (Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here. Thank you for all you do for me - thank you.

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Review from Shirley J (Friend of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred to Durban House from another nursing home by his wife, this was because of the lack of care. From what I have observed over the last few visits I have made to Durban House, the staff and level of care are so much better. The staff I have seen show such wonderful compassion
and interest in the residents. I saw a vast improvement in him today; he was much more animated and seemed happier. This was such a joy to see. Thank you to the staff, I know it's not an easy job, but I can see you care for the residents.

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Review from K J (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so happy, the staff are great. He knows everyone and they make him feel normal if you know what I mean, they treat him as normal. Nothing is a problem, we ask for help and they support the family. This is the best care home he has ever been in. He is safe and it's the best for him, even
on bad days they really help him.

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Review from Rosemary C (Wife of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Durban House for a year. I am very pleased with the care he receives. There is a lovely, warm homely feeling about Durban House. There are lots of activities and the food is very good. The staff are lovely, caring, and kind, and always ready to help with any questions I have.
My thanks to all at Durban House.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you so much for this lovely review, we love you both being a part of the Durban family.

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Review from Debra J (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very pleased with the staff and the kindness shown to residents, the time they give to help each individual. Very clean, warm and welcoming.
Mum is always clean and tidy and well-fed. Daily tea trolleys with cake and fruit are encouraged for residents.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you so much for your review; it is a pleasure to have your Mum as part of our Durban family.

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Review from Jan H (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been caring, friendly and very willing. Mum has been at Durban House for over two years and I have nothing but admiration for the way all staff go about their daily work. They are always so cheerful and there is a very homely atmosphere!

Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home

Thank you for your lovely review. We are very proud of our staff and how hard they work for the care of our residents and I will be sure to pass this wonderful feedback on to them.

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Review from Keith B (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father had been there a few months, certainly, the right place for him to be, couldn't ask for better.
Staff are always polite and friendly.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you; it is very good to hear. It is a pleasure for you all to be part of the Durban family.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Durban House Nursing Home is calculated as follows: ( (203 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 285 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (1)

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Marie Wheeler

Job Title: Home Manager

Joined: 2024

I’m Marie, I qualified as a Registered Nurse in 2006 after studying at Southampton University. Since then, my career has been dedicated to working in elderly care, with a particular focus on acquired brain injuries, dementia, and end of life care. For the past 14 years, I have held management roles within care settings, where my passion has always been to deliver the highest standard of care to individuals who need support at the most vulnerable times in their lives. My goal is to create a true "home from home" environment—where everyone feels safe, respected, and cared for with dignity. I’m fully trained in complex clinical care and take great pride in mentoring and supporting care teams to grow in confidence and deliver exceptional care. Whether supporting residents, families, or staff, my approach is always rooted in compassion, professionalism, and a genuine commitment to improving lives.

Frequently Asked Questions about Durban House Nursing Home

What types of Care is Durban House Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Durban House Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Durban House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Durban House Nursing Home to the centre of Romsey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Durban House Nursing Home to verify any information. View our terms and conditions. Durban House Nursing Home has an Enhanced Service - more info.