Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 81 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.
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Care Provided by Durban House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Marie Wheeler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (37)

Parking

  • Parking available

Durban House Nursing Home Reviews (81)

9.7

Durban House Nursing Home has a Review Score of 9.7 (9.659) out of 10, based on 23 reviews in the last 2 years.
Over all time Durban House Nursing Home has 81 reviews.

Overall Experience
  • 55
  • 23
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Date Published
  • 81
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Reviewer Connection to Durban House Nursing Home
  • 33
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  • 2
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Total of 81, showing 41-60
Review from Elizabeth W (Daughter of Resident) published on 18 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super, fabulous and very professional. My mum took a while to settle in, with the support and care of all the staff, from the cleaners to the senior staff she's a very happy and contented lady. Which makes me very happy to know she's in safe hands especially during this pandemic. 10/10 from me.
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Review from Nigel H (Son of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for just over two years. She is 96 years old, suffers from worsening dementia and is no longer able to walk on her own.
The care she has received and continues to receive has been nothing but first class.
The staff are wonderfully considerate of all her needs, the food
is excellent and the entertainment and activities that are laid on to stimulate and entertain are fantastic.
Having looked at a number of Nursing Homes for Mum, my brother and I are so thankful that a place at Durban House was available when she desperately needed care.
During the COVID crisis, Durban House were a step ahead of the game and communication with relatives has been excellent.
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Review from J M (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Durban House is a pleasant facility with beautiful gardens. The staff are caring and compassionate.
I have seen little staff turnover in the four and a half years my mother has lived there.
Activities and celebrations take place frequently and are varied and inclusive.
The nursing care is very efficient.
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Review from W B (Husband of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very content with the care given to my wife.
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Review from J S (Brother of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been very well cared for in difficult health circumstances being half paralysed due to a stroke. Her support has been first class by kind caring staff. Friendships over the years have been made. So grateful that she is safe and as comfortable as possible.
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Review from F H (Husband of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are excellent. The staff are very welcoming and helpful.
The home is well run and the garden especially pleasant for the residents to sit out and look at the flowers.
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Review from S B (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care home staff to be very helpful. I am very happy with the way my dad is being looked after. The interaction between the staff and him is excellent.
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Review from P N (Partner of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff members helpful and friendly and unfailingly cheerful.
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Review from S M (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives is outstanding. Thank you to all the staff at Durban House.
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Review from Neil S (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service my mother receives. I feel she is valued and safe and well looked after. I can't speak highly enough of the staff and care home of Durban House.
Very happy and thank you.
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Review from Karen S (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that is provided to our father, he is content and happy, the staff are always kind and caring, he is always clean and the room is spotless.


Food is excellent and there is always a good choice, it is presentable!

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Review from Alan H (Son of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well cared for by professional and caring staff.
The food is excellent, the house is clean with good quality furnishings.
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Review from M J (Husband of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Wife is now in Durban House, she has cancer and is now quite frail. Everybody at the home has been so welcoming to me and my Wife. My Wife knows all the staff already and says they are extremely caring. We are very happy that she is at Durban House. A great weight has been lifted off my mind.
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Review from Susan F (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Durban House since 11th April 2018. She came from our local hospice. From the first day she said she loved her room and the staff were so kind.
My mother is really enjoying the food and everything about the home. Everyone is so caring.
My fathers health has also improved.
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Review from M S (Husband of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Based on three months experience, I have found Durban House to be well-managed and friendly. The staff are almost always helpful and considerate and make good use of the facilities. The food is good and widely praised by the residents.
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Review from Jonathan C (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to Durban House from hosptial for end of life care. We were very pleased with the way she was looked after for her final few weeks.
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Review from Sandra D (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been a resident in Durban House for just over two months. The home is well cared for and the staff create a warm, homely atmosphere. They treat my mother who can be excellent with respect to her medical need, keeping me well informed. The staff are welcoming when we visit and there
are always plenty of them around to see to the resident's needs. We are pleased to have chosen Durban House knowing that our mother will be looked after in the best possible manner until the end of her life.
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Review from Teresa J (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Durban House when his last care home closed and it became obvious he needed nursing care. He settled in very well and didn't seem to us, his family, too confused with his new surroundings. He has a beautiful large room looking out onto part of the garden which he loves. No matter
what time of day I visit his room is always immaculately clean, as is my dad. I am very happy with his care and also very happy with the huge range of activities that take place at Durban House to keep the residents/service users stimulated.
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Review from W H (Sister-in-law of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our feelings about this home are very good.
Our relative seems very happy there.
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Review from Helen F (Wife of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has bee at Durban House for just over a month. The care he receives is exemplary. The surroundings and facilities are beautiful and all the staff are so welcoming and caring. I really don't think he could be anywhere better.
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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Durban House Nursing Home is calculated as follows: ( (191 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 273 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Marie Wheeler

Job Title: Home Manager Joined: 2024

I’m Marie, I qualified as a Registered Nurse in 2006 after studying at Southampton University. Since then, my career has been dedicated to working in elderly care, with a particular focus on acquired brain injuries, dementia, and end of life care. For the past 14 years, I have held management roles within care settings, where my passion has always been to deliver the highest standard of care to individuals who need support at the most vulnerable times in their lives. My goal is to create a true "home from home" environment—where everyone feels safe, respected, and cared for with dignity. I’m fully trained in complex clinical care and take great pride in mentoring and supporting care teams to grow in confidence and deliver exceptional care. Whether supporting residents, families, or staff, my approach is always rooted in compassion, professionalism, and a genuine commitment to improving lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Durban House Nursing Home to verify any information. View our terms and conditions. Durban House Nursing Home has an Enhanced Service - more info.