Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 81 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.
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Care Provided by Durban House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.

Contact Durban House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Durban House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Marie Wheeler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (37)

Parking

  • Parking available

Durban House Nursing Home Reviews (81)

9.7

Durban House Nursing Home has a Review Score of 9.7 (9.659) out of 10, based on 23 reviews in the last 2 years.
Over all time Durban House Nursing Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Durban House Nursing Home
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Total of 81, showing 21-40
Review from Marie L (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with Mum's care. We receive regular updates for Mum and the home. We used the bistro recently for Mum's birthday, and the family were made to feel welcome, and the home made a cake and the staff sang Happy Birthday.
Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home
Thank you for your kind words. We are very pleased we could facilitate the celebration for your mum, and we are proud to be part of her care journey. We look forward to having you back again soon.
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Review from Lois C (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been treated extremely well, and all staff have been so caring both to my mum and her family.
My mum has been extremely ill recently, and her husband has died, but due to Durban House's care and attention, my mum has just started to enjoy life again.
Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home
We are so very pleased to hear that we have managed to make such a difference to your mum's well-being and outlook on life. This is something that is really important for us to achieve; thank you for…read more
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Review from Colin P (Son of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum spent nearly 3 years at Durban House. She arrived there during covid which was difficult for all concerned but once she settled in she was very happy there and well treated. The care staff and management were extremely kind and good to her. From my point of view, I was treated very well by all concerned
and kept well informed.
At the very end of her life, her care couldn’t have been better and was a great comfort to me and my wife.
Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home
Thank you for your kind words. We are so grateful to have been part of your mum's care journey, and we are pleased to hear that we succeeded in ensuring comfort at such a delicate time for you and…read more
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Review from Alex S (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank all the staff at Durban House enough, they are kind, considerate, empathetic and gentle. They have cared for my father impeccably with love and grace. The home has a real sense of calm and warmth. Management staff are also professional, kind and efficient. A special thank you to two
staff members in particular, such wonderful people. Many thanks to you all.
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Review from Alison H (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my mum is very well looked after at Durban House. The staff are excellent and so very thoughtful and caring. There is a good range of activities for the residents and as a family, we are kept well informed. They have many themed days with the kitchen linking in with the dining options. I would
like to thank all the staff a Durban House for their outstanding care.
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Review from Caroline O (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Durban House for six months and sadly passed away on New Year's Eve. I cannot say enough good things about the staff at Durban House. Mum was transferred from another nursing home after a bad stroke in December 2019. Immediately the staff started helping her to do rehab so that she could
move better, this is what she very much wanted but hadn’t received at the last nursing home. The two activity ladies are brilliant, they do group activities either in the lounge, the specially equipped room or in the residents' room.
They arranged for her to be seen by the mental health team to confirm her diagnosis of vascular dementia. They were very good at tailoring her medication so that she was not too sleepy but as calm and happy as possible. When she was unhappy they were very kind and could easily calm Mum down.
They were very flexible with visiting so that we could help Mum with her food when we could.
The staff always kept us informed on what was going on.
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Review from John P (Husband of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is very hard to answer as we were not able to visit the home. I don't know anything about the staff because I can't meet them. I can't answer all of these questions. I'm sure the inside of the home is perfect. The room my wife is in is very nice.
Reply from Janie Wilkins, Home Manager at Durban House Nursing Home
Thank you. We are now able to offer room visits with appropriate PP, this will enable you to both see the inside of the home and to meet some of the staff. We would be happy to book this for you.
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Review from Carol W (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad entered the care home system during Covid lockdown, we were unable to view the home prior but are so grateful to them settling him in during such difficult times. He has always been well looked after and we are always updated with progress and of any changes. Thank you.
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Review from R G (Daughter of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having moved Mum into nursing care following a hospital admission for Covid, we have been thrilled with the level of support and care from the team at Durban House. From the daily care to the entertainment provided and even celebrations laid on by the staff for her birthday the team have always gone
above and beyond to ensure the residents are treated with care and dignity. The staff also acted very promptly when Mum required further hospitalisation. I would strongly recommend this nursing home.
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Review from Wendy L (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly home, excellent care and my dad is happy. He is well looked after. The home has adapted well during these difficult times. He enjoys the activities and I love to see them on social media.
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Review from Margaret W (Wife of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been very welcome. The staff are very cooperative and answer any questions we ask.
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Review from Phillip L (Son-in-law of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good home. The staff are nice and very helpful. Father-in-law is very happy and takes part in the activities. He is well looked after and he loves his visits with family. Home is well run and they keep the family informed on all matters.
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Review from M G (Husband of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a massive stroke at the end of December 2019. After three months in hospital, the NHS moved her to Andover. In June 2021 we moved her back to Romsey to be near friends and family. As a result of her stroke, her needs are complex, she has vascular dementia. The staff at Durban House are very
patient, kind and considerate and we are very pleased with the care she is receiving. The reception staff are very welcoming to visitors and the home has a pleasant atmosphere. My wife has a garden room with a patio which was used frequently during the summer months.
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Review from Sarah B (Wife of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went into Durban House in August and right from the start the staff were kind and caring, making a lot of effort to get to know him and accommodate his needs. His room is spacious with its own patio and feels private and homely. The nurses are always happy to provide updates on his condition
and my husband comments on the excellence of the food.
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Review from Jenny P (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Durban House feels like a real home. The staff are caring and respectful with my mum. She feels safe and I am confident that she is being looked after extremely well.
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Review from Brian H (Son of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff at Durban House very friendly and helpful on all matters concerning my mother's welfare.
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Review from E P (Friend of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very pleasant towards myself when I visit and they have always been caring and respectful to the residents.
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Review from Susan W (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are very helpful and friendly, especially during these very trying circumstances for the last year. Can the lift be reviewed as it seems to be breaking down more frequently, resulting in cancelled visits for the residents on the upper floors.
Reply from Karen Simmons, Home Manager at Durban House Nursing Home
Thank you for your comments. The lift is being fully replaced in March.
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Review from Kathleen R (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring team to my relative. Good facilities and daily activities. Always something for the residents to do. A very clean environment and nicely decorated. Good security for residents and facilities for visitors. Lovely outside area for the summer.
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Review from Jane S (Daughter of Resident) published on 18 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was sent here by the hospital after being very poorly. I didn't know anything about the place but the hospital obviously did and it has proved a very good choice. The staff are truly caring people, not only is Dad kept clean and well-fed he is also kept engaged with his mind. The Staff all do everything
they can to keep him happy which in turn relieves me of a lot of worry, its such a great place I cannot recommend it enough.
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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Durban House Nursing Home is calculated as follows: ( (191 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 273 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Marie Wheeler

Job Title: Home Manager Joined: 2024

I’m Marie, I qualified as a Registered Nurse in 2006 after studying at Southampton University. Since then, my career has been dedicated to working in elderly care, with a particular focus on acquired brain injuries, dementia, and end of life care. For the past 14 years, I have held management roles within care settings, where my passion has always been to deliver the highest standard of care to individuals who need support at the most vulnerable times in their lives. My goal is to create a true "home from home" environment—where everyone feels safe, respected, and cared for with dignity. I’m fully trained in complex clinical care and take great pride in mentoring and supporting care teams to grow in confidence and deliver exceptional care. Whether supporting residents, families, or staff, my approach is always rooted in compassion, professionalism, and a genuine commitment to improving lives.

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