Durban House Nursing Home

Mum is always clean and tidy and well-fed. Daily tea trolleys with cake and fruit are encouraged for residents.

All staff have been caring, friendly and very willing. Mum has been at Durban House for over two years and I have nothing but admiration for the way all staff go about their daily work. They are always so cheerful and there is a very homely atmosphere!

Staff are always polite and friendly.

Very pleased with Mum's care. We receive regular updates for Mum and the home. We used the bistro recently for Mum's birthday, and the family were made to feel welcome, and the home made a cake and the staff sang Happy Birthday.

My mum has been extremely ill recently, and her husband has died, but due to Durban House's care and attention, my mum has just started to enjoy life again.

At the very end of her life, her care couldn’t have been better and was a great comfort to me and my wife.

I can not thank all the staff at Durban House enough, they are kind, considerate, empathetic and gentle. They have cared for my father impeccably with love and grace. The home has a real sense of calm and warmth. Management staff are also professional, kind and efficient. A special thank you to two staff members in particular, such wonderful people. Many thanks to you all.

I feel my mum is very well looked after at Durban House. The staff are excellent and so very thoughtful and caring. There is a good range of activities for the residents and as a family, we are kept well informed. They have many themed days with the kitchen linking in with the dining options. I would like to thank all the staff a Durban House for their outstanding care.

The staff always kept us informed on what was going on.

It is very hard to answer as we were not able to visit the home. I don't know anything about the staff because I can't meet them. I can't answer all of these questions. I'm sure the inside of the home is perfect. The room my wife is in is very nice.

Dad entered the care home system during Covid lockdown, we were unable to view the home prior but are so grateful to them settling him in during such difficult times. He has always been well looked after and we are always updated with progress and of any changes. Thank you.

Having moved Mum into nursing care following a hospital admission for Covid, we have been thrilled with the level of support and care from the team at Durban House. From the daily care to the entertainment provided and even celebrations laid on by the staff for her birthday the team have always gone above and beyond to ensure the residents are treated with care and dignity. The staff also acted very promptly when Mum required further hospitalisation. I would strongly recommend this nursing home.

Lovely friendly home, excellent care and my dad is happy. He is well looked after. The home has adapted well during these difficult times. He enjoys the activities and I love to see them on social media.

We have always been very welcome. The staff are very cooperative and answer any questions we ask.

Good home. The staff are nice and very helpful. Father-in-law is very happy and takes part in the activities. He is well looked after and he loves his visits with family. Home is well run and they keep the family informed on all matters.

My wife had a massive stroke at the end of December 2019. After three months in hospital, the NHS moved her to Andover. In June 2021 we moved her back to Romsey to be near friends and family. As a result of her stroke, her needs are complex, she has vascular dementia. The staff at Durban House are very patient, kind and considerate and we are very pleased with the care she is receiving. The reception staff are very welcoming to visitors and the home has a pleasant atmosphere. My wife has a garden room with a patio which was used frequently during the summer months.

My husband went into Durban House in August and right from the start the staff were kind and caring, making a lot of effort to get to know him and accommodate his needs. His room is spacious with its own patio and feels private and homely. The nurses are always happy to provide updates on his condition and my husband comments on the excellence of the food.

Durban House feels like a real home. The staff are caring and respectful with my mum. She feels safe and I am confident that she is being looked after extremely well.

I found the staff at Durban House very friendly and helpful on all matters concerning my mother's welfare.

I have always found the staff to be very pleasant towards myself when I visit and they have always been caring and respectful to the residents.