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Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.
The...
Care Provided by Durban House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.
The price(s) shown are provided by the care home. Contact Durban House Nursing Home for full pricing details and T&Cs.
Contact Durban House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kindred Care
- Private Owned
Person in charge
- Cassie Munnoch (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (37)
Parking
- Parking available
Durban House Nursing Home Reviews (83)
Durban House Nursing Home has a Review Score of 9.6 (9.589) out of 10, based on 18 reviews in the last 2 years.
Over all time Durban House Nursing Home has 83 reviews.
All staff have been caring, friendly and very willing. Mum has been at Durban House for over two years and I have nothing but admiration for the way all staff go about their daily work. They are always so cheerful and there is a very homely atmosphere!
Thank you for your lovely review. We are very proud of our staff and how hard they work for the care of our residents and I will be sure to pass this wonderful feedback on to them.
Staff are always polite and friendly.
Thank you; it is very good to hear. It is a pleasure for you all to be part of the Durban family.
Very pleased with Mum's care. We receive regular updates for Mum and the home. We used the bistro recently for Mum's birthday, and the family were made to feel welcome, and the home made a cake and the staff sang Happy Birthday.
Thank you for your kind words. We are very pleased we could facilitate the celebration for your mum, and we are proud to be part of her care journey. We look forward to having you back again soon.
My mum has been extremely ill recently, and her husband has died, but due to Durban House's care and attention, my mum has just started to enjoy life again.
We are so very pleased to hear that we have managed to make such a difference to your mum's well-being and outlook on life. This is something that is really important for us to achieve; thank you for letting us know we are getting it right!
At the very end of her life, her care couldn’t have been better and was a great comfort to me and my wife.
Thank you for your kind words. We are so grateful to have been part of your mum's care journey, and we are pleased to hear that we succeeded in ensuring comfort at such a delicate time for you and your family. We will pass on your comments to the rest of the team.
I can not thank all the staff at Durban House enough, they are kind, considerate, empathetic and gentle. They have cared for my father impeccably with love and grace. The home has a real sense of calm and warmth. Management staff are also professional, kind and efficient. A special thank you to two staff members in particular, such wonderful people. Many thanks to you all.
I feel my mum is very well looked after at Durban House. The staff are excellent and so very thoughtful and caring. There is a good range of activities for the residents and as a family, we are kept well informed. They have many themed days with the kitchen linking in with the dining options. I would like to thank all the staff a Durban House for their outstanding care.
They arranged for her to be seen by the mental health team to confirm her diagnosis of vascular dementia. They were very good at tailoring her medication so that she was not too sleepy but as calm and happy as possible. When she was unhappy they were very kind and could easily calm Mum down.
They were very flexible with visiting so that we could help Mum with her food when we could.
The staff always kept us informed on what was going on.
It is very hard to answer as we were not able to visit the home. I don't know anything about the staff because I can't meet them. I can't answer all of these questions. I'm sure the inside of the home is perfect. The room my wife is in is very nice.
Thank you. We are now able to offer room visits with appropriate PP, this will enable you to both see the inside of the home and to meet some of the staff. We would be happy to book this for you.
Dad entered the care home system during Covid lockdown, we were unable to view the home prior but are so grateful to them settling him in during such difficult times. He has always been well looked after and we are always updated with progress and of any changes. Thank you.
Having moved Mum into nursing care following a hospital admission for Covid, we have been thrilled with the level of support and care from the team at Durban House. From the daily care to the entertainment provided and even celebrations laid on by the staff for her birthday the team have always gone above and beyond to ensure the residents are treated with care and dignity. The staff also acted very promptly when Mum required further hospitalisation. I would strongly recommend this nursing home.
Lovely friendly home, excellent care and my dad is happy. He is well looked after. The home has adapted well during these difficult times. He enjoys the activities and I love to see them on social media.
We have always been very welcome. The staff are very cooperative and answer any questions we ask.
Good home. The staff are nice and very helpful. Father-in-law is very happy and takes part in the activities. He is well looked after and he loves his visits with family. Home is well run and they keep the family informed on all matters.
My wife had a massive stroke at the end of December 2019. After three months in hospital, the NHS moved her to Andover. In June 2021 we moved her back to Romsey to be near friends and family. As a result of her stroke, her needs are complex, she has vascular dementia. The staff at Durban House are very patient, kind and considerate and we are very pleased with the care she is receiving. The reception staff are very welcoming to visitors and the home has a pleasant atmosphere. My wife has a garden room with a patio which was used frequently during the summer months.
My husband went into Durban House in August and right from the start the staff were kind and caring, making a lot of effort to get to know him and accommodate his needs. His room is spacious with its own patio and feels private and homely. The nurses are always happy to provide updates on his condition and my husband comments on the excellence of the food.
Durban House feels like a real home. The staff are caring and respectful with my mum. She feels safe and I am confident that she is being looked after extremely well.
I found the staff at Durban House very friendly and helpful on all matters concerning my mother's welfare.
I have always found the staff to be very pleasant towards myself when I visit and they have always been caring and respectful to the residents.
The staff are very helpful and friendly, especially during these very trying circumstances for the last year. Can the lift be reviewed as it seems to be breaking down more frequently, resulting in cancelled visits for the residents on the upper floors.
Thank you for your comments. The lift is being fully replaced in March.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Durban House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Durban House Nursing Home.
Accreditations
There are no accreditations posted yet for Durban House Nursing Home.
Meet the Team (1)

I'm Cassie, Home Manager at Durban House.
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