Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 81 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Nursing Care: £1250 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1450

Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.

These prices are only a guideline, please contact Durban House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (37)

Parking

  • Parking available

Durban House Nursing Home Reviews (81)

Total of 81, showing 61-80
9.7

Durban House Nursing Home has a Review Score of 9.7 (9.674) out of 10, based on 24 reviews in the last 2 years. Over all time Durban House Nursing Home has 81 reviews.

Overall Experience

  • 55
  • 23
  • 3
  • 0
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Date Published

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Review from Geoff H (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks at Durban House having respite care. The standard of care is of a very high calibre. Staff are very responsive to service users needs. Over the two weeks, staff got to know my mother on a personal level. She felt at ease with staff who have a very professional approach
to routine procedures and keeping residents safe at all times (security of the building). We would not hesitate to use the services of this residental care home again.

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Review from S O (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Durban House Nursing Home is a bright and clean care home with modern facilities. The majority of staff are warm and friendly and some are truly excellent. The activities coordinator provides a good range of stimulating activities and my mother is very happy here. She is well looked after, well-cherished
and safe.

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Review from C S (Granddaughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always cheerful and pleasant to residents and visitors. There are a lot of events and outings. My grandmother is well looked after and the staff go above and beyond on special occasions such as her birthday.
There are daily activities organised to enrich the resident's lives and plenty of
animal visits and parties.

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Review from J W (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Durban House for six years. The family are very satisfied with his level of care.
He is well looked after and cared for.
The staff are very caring and helpful to him and myself. Any health issues are dealt with quickly and his GP is called when necessary.
I am very
happy with all aspects of his care.

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Review from L S (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Durban House for 5 years now and he has always been looked after very well by all members of staff. The home treats everyone with respect and makes all very welcome, nothing is too much trouble if you want help and discussions about health matters.


Staff are always happy and

friendly and it's like going into a home, not a nursing home, it always feels relaxed and calm.

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Review from John D (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Durban House Nursing Home from a care home situation. She has improved remarkably over the past six months, gaining a little weight (which was badly needed).
The standard of care and time spent with her by Durban House has resulted in a much happier and fulfilled lady.

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Review from Joy C (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from all staff. Residents treated with dignity and respect. Time and patience and caring attitude shown at all times.

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Review from L P (Daughter of Resident) published on 28 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy and well looked after. Friendly staff who are very welcoming, keep us informed and always willing to answer questions. Residents are allowed to mix with each other no matter what difficulties they have, which is lovely.
Very homely.

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Review from Diane T (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Durban House Nursing Home for 20 months and I have never had cause to complain about the care she receives. All the staff treat the elderly with dignity and are very attentive. The home is spotless. Never any nasty whiffs. All the rooms are tastefully decorated. Light and bright.
Good food, well presented. Monthly programme of activities. Management approachable at all times. Knowing my mother is being well cared for gives me peace of mind.

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Review from P F (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home is no easy task. You often have to make decisions regarding your relative at an already stressful time. My mother has been a long term resident of Durban House (7 years +). During the time she has been there, she has been very well cared for. The staff are professional and
caring and the environment welcoming. I am very pleased we chose Durban House. I recommend it.

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Review from John S (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff and management very efficient. Excellent handling of clients, food always looked appetising. Home always clean and tidy. Garden and surrounding area very nice and ready for summer.

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Review from Mary & Kevin (Daughter-in-law of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have chosen a better home for Dad to have spent the last five months of his life. All the staff are so welcoming and caring and always treated Dad with warmth and dignity. Nothing was too much trouble and all of my Dad's needs were catered for, even with him getting fussy over his food.
All staff also showed great caring and support for us as a family as well as Dad. You felt like you were visiting Dad's own home and his friends, not just a home! We can't thank them enough.

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Review from R S (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a nurse with 25 years experience and I have always been very impressed with the care my father has received. The staff are very hard working and are lovely to all the residents. My father is cared for in exactly the way I would want for him.
He is always clean and tidy and comfortable.

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Review from Sandra M (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away at the end of April in her sleep, we so miss her.
When the time came, all the staff at Durban House were so kind and patient, both to mum and to my sisters and family. Anything and everything we needed was provided. Mum had a beautiful room with all her things around her.
We
enjoyed parties at Easter, Christmas, mum's birthday and so many more.
It broke my heart to have mum put into care but we couldn't have made a better choice. Mum was happy, we were happy and as a family miss you all at Durban House.
God bless you all.

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Review from P M (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Durban House is well organised to provide a comfortable and happy home for the residents whilst carefully attending to their health and medical requirements, very promptly dealing with any discomfort or ill health to prevent any deterioration.


Durban House staff and managers are friendly, helpful

and cheerful. The very good food is provided is an important factor in a resident's enjoyment and well-being. As a family we have observed how much our mother's health and well-being have improved in the two years she has been at Durban House, and she has just celebrated her 100th birthday.

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Review from Lorna C (Friend of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the friendly, caring and professional staff and management of Durban House. My friend recently passed away and I am able to take away positive feelings about the care he received and can highly recommend Durban House.

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Review from Jason E (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff and good facilities.

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Review from S D (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have confidence that my mother is kept safe at all times she is kept comfortable and she is treated with respect and in a friendly way. She is kept clean and dressed appropriately. Activities and outings are offered and she is encouraged to mix with other residents when she declines activities or
is tired, her wishes are respected if it is safe. The staff are all friendly and welcoming to visitors and relatives and always make time to talk about anything that I might bring up. The staff are always smiling and look as though they enjoy working there. The garden is lovely and enjoyed by residents and visitors alike. A lovely caring and efficient home.

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Review from Sheila F (Wife of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband died at Durban House, he was there for nearly 3 years. I couldn't have wished for better care and understanding of his situation. He had, had a major stroke and vascular dementia. The staff were so kind to us both.

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Review from Gill T (Niece of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and have helped my aunt settle into her new home. I am really pleased that she is getting such good care.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Durban House Nursing Home is calculated as follows: ( (203 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 285 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Marie Wheeler

Job Title: Home Manager

Joined: 2024

I’m Marie, I qualified as a Registered Nurse in 2006 after studying at Southampton University. Since then, my career has been dedicated to working in elderly care, with a particular focus on acquired brain injuries, dementia, and end of life care. For the past 14 years, I have held management roles within care settings, where my passion has always been to deliver the highest standard of care to individuals who need support at the most vulnerable times in their lives. My goal is to create a true "home from home" environment—where everyone feels safe, respected, and cared for with dignity. I’m fully trained in complex clinical care and take great pride in mentoring and supporting care teams to grow in confidence and deliver exceptional care. Whether supporting residents, families, or staff, my approach is always rooted in compassion, professionalism, and a genuine commitment to improving lives.

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