Lavender Lodge Care Home - Avery Healthcare

10 Bruntile Close, Reading Road, Farnborough GU14 6PR
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9.9 86 Reviews
  • Lavender Lodge Care Home - Avery Healthcare, Farnborough
Lavender Lodge Care Home has been prominent in Farnborough, providing care within the local and broader Hampshire community for the past three decades. A residential, respite, nursing and dementia care home in Farnborough, it has earned a great reputation. The staff are dedicated to their roles and approach their care responsibilities with deep compassion.

The home offers well sized bedrooms, providing ample space for unique keepsakes and personal belongings that transform the room into a unique, personal space. The lounges within the home offer a joyful atmosphere, whether residents engage in various activities with others or prefer a serene moment with a book or enjoying a drink. Couples and companions are warmly welcomed.

The care home boasts a delightful garden for outdoor exercises, gardening activities, and, on occasion, for enjoying a pleasant cup of tea and cake when the weather permits.

To stay updated on the activities at the Farnborough home, you can explore the dedicated Facebook page, regularly updated with the latest events. Alternatively, contact the friendly team, who are always ready to address any inquiries.

While the team appreciate the value of traditional activities, they've also embraced modern technology to enhance residents' experience of living at the home. The internet and iPads provide a wealth of resources, particularly for stimulating memories in those with memory loss. For families living abroad or unable to visit frequently, they facilitate Skype sessions, ensuring residents can stay connected with their loved ones.
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Care Provided by Lavender Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1295 – £1395
  • Self-Funded Residential Dementia Care: £1295 – £1395
  • Self-Funded Nursing Care: £1295 – £1395
  • Self-Funded Nursing Dementia Care: £1295 – £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Residential Dementia Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Nursing Dementia Care: from £1395

These prices are only a guideline, please contact Lavender Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Pranav Vaidya (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (62)

Lavender Lodge Care Home - Avery Healthcare Reviews (86)

9.9

Lavender Lodge Care Home - Avery Healthcare has a Review Score of 9.9 (9.858) out of 10, based on 16 reviews in the last 2 years.
Over all time Lavender Lodge Care Home - Avery Healthcare has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lavender Lodge Care Home - Avery Healthcare
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Total of 86, showing 41-60
Review from David C (Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Life is happy here.
Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level…read more
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Review from Barbara S (Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy.
Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Your feedback is invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of…read more
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Review from Margaret W (Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a great experience of care while I have been in here. The staff are most respectful and most caring about personal things.
Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for reviewing Lavender Lodge Care Home. We are delighted to hear how well you have settled into our loving care community. It is great to hear such positive feedback about our staff and I…read more
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Review from R G (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We appreciate it has been a tough year and are pleased that Dad is being cared for. As a relative, we get the impression that staff are stretched. It can be frustrating that we are asked to only call in the evenings when the skeleton team are stretched to pick up the phone. There is also concern that
things go missing around the home. One area I would love to see improved is if residents could get regular access to fresh air via the outside patio space.
On a positive note, the staff are always friendly and attentive during visits.
Reply from Yvonne Russon, Interim Home Manager at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care home and for your comments which I shall look into directly in order to feed back to yourself. Please be assured that at Lavender Lodge you…read more
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Review from Grant T (Son of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been very happy at Lavender Lodge and the staff have been extremely helpful and supportive during these difficult times. My father loves the food which in itself is a miracle as he is extremely fussy.
Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear that your father is happy/settled in the loving community that we create. The residents are spoilt for choice…read more
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Review from Amanda S (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always happy, happy to help and very approachable. Mum is looked after very well. The reception staff are lovely, and the sisters are very caring.
Lavender Lodge is a homely setting. If I had any pointers, it would be to get rid of the carpet in the lounge and also needs a lick of paint,
but for me, the care package they offer is second to none. Great chef too.
Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional…read more
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Review from Angela B (Stepdaughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and attentive, always friendly and helpful. My stepdad has a very nice room with a large window and a large TV. He enjoys his food and is looking forward to being taken into the garden in the fine weather.
Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home and for your 5-star ratings. We are delighted to hear how satisfied you and your stepdad are with our home, it is a pleasure to have…read more
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Review from Pat M (Friend of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend who is at Lavender Lodge and while waiting for the results of having my lateral flow test I was offered a drink which was most welcome. I was welcomed into the home by the carer and showed me to my friend's room. The home is very clean and smelt amazing as it was dinner time and
I did ask if it was a problem that I was here at mealtime but the manager said that being with her would be good.
Her dinner was very nice presented like a 5-star restaurant definitely recommending this home. Everyone was wearing masks and they very lovely soft speaking, not noisy and chaotic as other places I've been.
Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for reviewing Lavender Lodge Care Home. We are delighted to hear how satisfied you are with our home, and it is great to hear such positive feedback. Our highly trained staff team do a…read more
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Review from Tina L (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great care home. Friendly staff. Very kind and compassionate carers. Can feel confident my father is in a great place and receiving the support and care he needs. Have large parking so parking is no issue when visiting.
Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for reviewing Lavendar Lodge Care Home. It is a true pleasure to have your father as part of the loving care community we create here. Our highly trained staff team excel at the standards…read more
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Review from Kevin G (Son-in-law of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unsatisfactory in many ways, staff unable to following simple written instructions on the thickening agent for fluids. When management informed she simply dismissed concerns, concerns raised by family and SALT team. Staff witnessed feeding Mother in law, cleaning food from the mouth with an uncovered
hand, also using the same spoon for dinner then yoghurt without cleaning down. During Covid pandemic.
Unwilling to work with the family to address concerns regarding relatives wellbeing and care.
Used to be a respected home but following several new owners each seemingly progressively poorer, staff turnover has increased, the good ones are gone and now what appears to be a lot of residents 'leaving' to allow all residents to be accommodated on two floors. Some 20 or so rooms becoming available.
We are seeking alternative accommodation for a family member.
Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for your feedback. As you will be aware from previous communications, the concerns that you refer to (raised in June 2020) were forwarded to the relevant regulatory bodies by the home…read more
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Review from A B (Son of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after with care and dignity. I've found the staff to be very nice and caring to mum, she always seems clean, fed and lots of tea.
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Review from Ruth W (Wife of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the home and the staff are very caring and always ready to help. The food is great and I am always made welcome.
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Review from Heather A (Daughter-in-law of Resident) published on 18 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Lavender Lodge for my father-in-law as his vascular dementia progressed. He came in January 2019. We have been happy with every aspect of the care and attention he receives here. As relatives, we are welcome at any time and always greeted by a friendly member of staff. We have been to many
events which the home host over the past ten months and it’s incredible how active they all are at doing these events. The food is excellent and the care my father-in-law receives is second to none. Thank you to all the staff.
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Review from Margaret W (Niece of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not wish for a better care home. Well done to all the staff.
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Review from H M (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Lavender Lodge are very kind, caring and compassionate to all residents and visitors.
Management knew the residents and spoke to us as relatives.
The carers were very patient and spoke gently to the residents.
Just before my father died, one of the team members kept coming into his
room to check on him and also on us and explained the care he was having and making a difficult time more bearable.
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Review from Alex C (Grandson of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been living at Lavender Lodge for around a year now. I visited him the other day and was very pleased to see how well and happy he looks, thanks to all the staff for taking so much great care of him.
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Review from Carole T (Respite Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had respite care for five weeks over the Christmas period. She received good care and attention, plus entertainment some afternoons. She was also able to get her hair done and chiropody. Food was good and the Christmas buffet was excellent. They all show a caring attitude towards the residents,
also helpful with any queries, with nothing being too much trouble. My mother had low mobility but this wasn’t too much of a problem. I noticed how hard the carers worked to create a nice and tranquil atmosphere for all levels of disability. The nursing team, also very caring and professional in their outlook. I have no trouble praising this home, my mother really benefitted from her stay there.
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Review from Gary L (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and friendly. I believe my mum is receiving the best level of care.
However, my mum is not very vocal and I wish that the staff would be a little more proactive in asking her if she needs help.
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Review from Reginald P (Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here over the last 7 weeks and feel ready to go home now. I will miss everyone.
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Review from Elaine D (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Lavender Lodge for seven years. In that time she was treated with care and kindness.
When she passed away I couldn't have asked for more compassion and kindness from the staff, they were amazing.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Lavender Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Lavender Lodge Care Home - Avery Healthcare is calculated as follows: ( (157 Excellents x 5) + (26 Goods x 4) ) ÷ 183 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Lodge Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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