Lavender Lodge Care Home - Avery Healthcare

A fantastic place.

The food is good and plentiful. My cousin is settling in well and all his needs are met. I'd like to say a big 'thank you' to all the staff... You do a wonderful job.

10/10

First time I had visited a care home. Welcomed with smiles and shown to friend's room to celebrate her birthday. She looked so much healthier and happy, even dancing to music! The staff were so lovely, made her a cake which we had with tea. The few patients I passed on the corridor stopped and spoke to me, all seemed happy! One of them stroked my hair and said "it's like silk!" I wish! Well done to all of you. Keep smiling.

The food is excellent and when I visit, the customer service is world-class.

We can't thank them enough.

Great place to be. All staff are helpful and understanding. I would greatly recommend Lavender Lodge Care Home to friends and family.

Being a frequent visitor, I observe all the staff to be kind, hard-working, and helpful.

Lavender Lodge is lovely - full of staff who truly care about the residents and make every effort to ensure health, happiness and satisfaction whenever possible.

Today we had my grandfather's 97th birthday in the home. We were allowed to bring in a birthday lunch for him and eat it in a small, private dining area as a family. The staff had gone to great efforts to recognise his special day and make the family feel welcome.

His two carers are particular favourites amongst the staff, although there are many more who we could name and praise.

Thank you, Lavender Lodge.

Absolutely fantastic! Staff are genuinely caring, considerate, supportive & friendly. Very informative on what’s happening with a loved one. My nan was moved here from another care home, and I am so glad my family made the right choice to select Lavender Lodge as her permanent home. She has vascular dementia and loss of mobility and Lavender Lodge accommodates my nans needs perfectly. She has improved massively and we could not be happier with the care she receives. The meals are great, the rooms are comforting and, I truly believe this to be a really lovely place. Thank you to the team for looking after my nan so well. You are hugely appreciated.

I want to start by saying thank you to all the staff at Lavender Lodge, you do a fantastic job. From the time you walk in the door, you are welcomed by the staff. My sister-in-law has been here for nearly a year and I can't express enough how thankful I am to know how well she is being cared for in all aspects of her daily life. It is a lovely home but for me, it's the staff that shines the brightest, every single one of you. Thank you.

My mum went into care at Lavender Lodge Care Home in May this year. She was a resident somewhere else before. As a family we cannot believe how our mum has changed for the better since being there. The staff are real family people, kind caring thoughtful. When ever addressing mum (she has dementia) it's with total respect and never condisending. Any questions asked in any capacity, the response is quick and detailed. Overall very professional.

Our mum was lucky enough to come to Lavender Lodge after being elsewhere. All I can say is what a transformation in our mum since she arrived. The love, care and understanding shown to not just our mum but the family too. Mum is so happy to see her now mixing with others and being able to push her in a wheelchair without her screaming. As soon as you walk in, you just feel the warmth and love immediately. A fantastic manager and carer.

Very good.

Lavender Lodge is a truly outstanding care home. My aunt has been a resident for six months now and I can only find positive comments to make. The staff are professional and highly skilled with a warm and caring manner. They have gone out of their way to ensure my aunt has all her needs met and has settled in to her new life and home. Whenever I visit I meet friendly, smiling, courteous people and the food is amazing. Five stars all-round. Thank you Lavender Lodge. We appreciate all you do.

My mother was living with me when she, unfortunately, had a stroke and I could not hoist and care for her on my own anymore so reluctantly after caring for her for years Mum had to go into a home. We chose Lavender Lodge and even though I never wanted her to go into a home after 8 months she is settling down now which is a big relief. All of the staff are wonderful from the manager, carers, chefs, laundry and cleaners. They all do a wonderful job so thank you to all.

Dad needed to go into a care home urgently which was sad and stressful at the time. However, Lavender Lodge and the team made everything as easy as possible with so much care and consideration for all of us. We have been so pleased with everything and Dad is settled and well cared for.

My aunt has only been in Lavender Lodge for two weeks but the staff and management have made her very welcome the staff are happy to help and always friendly. My aunt didn't want to go into a care home but the staff made her very welcome and she settled in.

It's been hard handing over her care to people outside of family however in the recent months the staff and management have become part of our extended family. Thank you so very much.

I was very impressed to see the residents looking happy and enjoying themselves. A homely and comfortable home providing excellent nursing care. The staff were very friendly and nothing was too much trouble for them.