10 Bruntile Close, Reading Road, Farnborough GU14 6PR
The well-known Lavender Lodge in Farnborough is one of Avery’s longest-running homes, having served the Hampshire community for the last thirty years. It offers residential, dementia, nursing and respite care.
Residents are looked after by compassionate staff who recognise everyone’s individuality and organise plenty of activities and trips out to suit all tastes.
Staff use modern technology, such as the resources of ipads and the internet for those with memory loss, as well as Skyping to bring relatives and friends closer together.
Home-cooked food is an important ingredient of home life and residents can expect to enjoy convivial and nutritious meal times, with a glass of wine.
Group: Avery Healthcare Group
Person in charge: Jillian Whiting (Home Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Motor Neurone Disease • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke
Admission Information: Ages 65+.
Single Rooms: 66
Rooms with ensuite WC: 49
Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Lavender Lodge Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Lavender Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Lavender Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Lavender Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.593 for Lavender Lodge Care Home is calculated as follows: ( (236 Excellents x 5) + (130 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 378 Ratings = 4.593
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.606 Points relating to the number of positive Reviews for Lavender Lodge Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.2 Target = 0.606
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lavender Lodge Care Home has a Review Score of 9.2 (9.199) from 32 Reviews
Review submitted from a Postal Card by Diane R (Sister of Resident) on Tuesday 24 April 2018. Relates to March 2018.
I can honestly say that any time I visit, I find the home clean and the staff are always helpful and happy.
Happy staff means happy residents. The staff go the extra mile in making it a home from home.
There is always plenty of things going on, which the residents like, visits out and the entertainment. It is an excellent home and a very happy one.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by S F (Sister of Resident) on Friday 13 April 2018. Relates to March 2018.
This care home is everything one could wish for clean brilliantly run, caring and polite staff. Activities and outings that include all those able. The whole atmosphere is one of kindness and care.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Reginald P (Resident) on Wednesday 11 April 2018. Relates to March 2018.
I have been very happy here over the last 7 weeks and feel ready to go home now. I will miss everyone.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Elaine D (Daughter of Resident) on Tuesday 8 August 2017. Relates to July 2017.
My mum has been a resident of Lavender Lodge for seven years. In that time she was treated with care and kindness.
When she passed away I couldn't have asked for more compassion and kindness from the staff, they were amazing.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Jean S (Daughter of Resident) on Tuesday 18 July 2017. Relates to June 2017.
Lavender Lodge is an excellent care home. Above all, we felt it was a 'home' and not an institution. All the staff were warm, friendly and loving to the residents and families. The food is first-rate with plenty of snacks and drinks in between. Dad was always clean and smartly presented. All his clothes were changed and washed every day. He always had his own clothes - everything individually labelled. All the areas - public and Dad's own room - were clean and fresh with no unpleasant smells. The nursing staff were first-rate and gave him wonderful end of life care.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by D C (Resident) on Thursday 8 June 2017. Relates to May 2017.
Very pleasant stay.
Everything catered for.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by D F (Resident) on Thursday 8 June 2017. Relates to May 2017.
This care home provides the most excellent care possible. All staff are extremely polite, kind and thoughtful. All facilities are well maintained. I am extremely happy and thankful to be here.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by J W (Resident) on Tuesday 6 June 2017. Relates to April 2017.
I have found Lavender Lodge to be comfortable and clean at all times. Staff were polite. Staff were always pleased to solve problems from residents.
I have to be honest and admit that small problem,s need addressing fast.
Security, in particular, is poor. No bedroom doors are lockable, windows require adjustment and rooms regulate heating.
If an emergency arises, it is not possible to summon help. Telephone's are locked in the office.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by Ron G (Husband of Resident) on Friday 28 April 2017. Relates to April 2017.
We feel that we must place our sincere thanks and gratitude for the way Lavender Lodge Care Home staff dealt with the loss of my wife (a wife and mother February 2017). We are aware that many nursing homes smuggle deceased relatives out of the back door, so we greatly appreciate the way in which the members of staff lined up and attended the 'walk of honour' on the departure of my wife on that day. It was a great act of remembrance by Lavender Lodge Care Home after her two and a half year stay with them and was a great comfort to us that they all took the time to show respect of her passing.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter S (Partner of Resident) on Monday 13 March 2017. Relates to February 2017.
Very good care home.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by MS (Husband of Resident) on Tuesday 28 February 2017. Relates to February 2017.
I heard of Lavender Lodge by word of mouth from two people whose families had made use of your services, and I think I have made a very good choice for my wife,
First impressions are certainly very favourable.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Vaughan J (Husband of Resident) on Monday 23 January 2017. Relates to January 2017.
I am very happy in every way the treatment/care received by my wife.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Carole T (Daughter of Resident) on Friday 20 January 2017. Relates to January 2017.
The care home is very bright and colourful. The staff are friendly and caring. This all created a cheerful atmosphere.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Julie M (Daughter of Resident) on Friday 13 January 2017. Relates to December 2016.
I simply can not recommend Lavender Lodge highly enough. The worry of finding a loving and caring home from home is huge and Lavender Lodge, it's staff and manager are incredible. They care so much and are always happy and fill the place with smiles, fun and laughter. No matter what your worry - worry not at Lavender Lodge. We visited mum daily and were always offered drinks and my dad even ate all her meals with her. Amazing place.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Arthur H (Husband of Resident) on Tuesday 10 January 2017. Relates to December 2016.
I spent the whole of Christmas day and the evening with my wife in Lavender Lodge, it was a rare occasion when my wife willingly allowed the carers to get her out of bed. Generally, the carers are quite young, but they went smilingly about their work, with an air about them that matched the Christmas decor, being very attentive to those who can no longer do for themselves, but at the same time keeping a watchful eye on others.
The food on the day was good and an elderly lady on our table remarked, as she was attended to her husband, how much better it is than his last care home.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Denise M (Daughter of Resident) on Tuesday 10 January 2017. Relates to April 2016.
My mum broke her hip and my step-dad could no longer cope, so mum was put into Lavender Lodge as she has Alzheimers. I was completely devastated for her to go into the home. All my fears were allayed. The home staff were caring, amazing and made mum so comfortable. Saw to her every need, put themselves out there at every opportunity and even allowing my step-dad to have his daily meals with mum. We were kept informed of any changes of health and needs. Sadly mum died in an ambulance in the home driveway. They kept the ambulance there until we all kissed and cuddled mum and said our goodbyes to her.
The manager of the home and staff are the best ever.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Terence P (Partner of Resident) on Monday 9 January 2017. Relates to April 2016.
From the first moment that I walked into Lavender Lodge, I knew this was the place for my beloved. After a spell in hospital, I was told I could no longer care for her as her Alzheimer's deepened and that she would have to go into a residential home.
I was determined to find the right home for her and Lavender Lodge fitted the bill in every respect.
All the staff were so caring, nothing was too much trouble and this was reflected in the way the residents reacted. The atmosphere was wonderful.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Philip G (Son-in-law of Resident) on Friday 6 January 2017.
From the outset of my mother-in-law's experience with Lavender Lodge we were in no doubt that it offered the best experience she could be offered anywhere. I could not fault only praise the staff at the way they looked after our resident and also the way family members were treated. A huge thank you to all the management and staff in helping the final years and the sensitivity upon her death. The remembrance service was the icing on the cake!
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Barry M (Son of Resident) on Tuesday 13 December 2016. Relates to November 2016.
My Mum is well looked after. Staff are good and helpful.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by A P (Daughter of Resident) on Tuesday 25 October 2016. Relates to October 2016.
I chose this care home for my father - initially for the lovely outside space and view. It has a nice atmosphere, is clean, the food is pretty good and overall - caring staff and very patient.
Speaking as a younger person - I didn't think the residents were stimulated enough. The TV seemed to be on, but programmes not suited to the resident - like Homes Under the Hammer etc. so residents just fall to sleep. Maybe this is normal but I just feel they lost interest in life and possibly some that were able, could have been encouraged to be more involved with others - playing games etc.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by Lynn S (Daughter of Resident) on Friday 7 October 2016. Relates to September 2016.
I feel Lavender Lodge, on the whole, has improved a lot in the last year. The overall appearance is welcoming. There are no bad smells anymore. There seems to be more staff, so the residents don't have to wait a long time to be attended to. The staff are always pleasant and chatty. Most of the time the laundry goes back to the owner, although it does get boiled up on occasions. Overall I am very happy with the care given to my Mum.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by Kate E (Daughter-in-law of Resident) on Thursday 22 September 2016. Relates to September 2016.
My father in law spent the last year of his life here. He was safe and well looked after. Staff always cheerful and happy to accommodate his requests. His pain was always kept under control and was treated with dignity.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by S M (Daughter of Resident) on Thursday 4 August 2016. Relates to July 2016.
Mum was a resident for only a month before sadly passing away, but during her short stay she was treated with dignity kindness and love. No longer able to do anything for herself, the carers looked after her with tenderness and compassion. Staff were always welcoming, friendly and were quick to update me on how she had been between my visits and to consult with me if they had any concerns. The food was good and menus varied; home-made cakes were especially scrummy!
Residents are provided with a variety of activities, and entertainment, including visits from therapy pets, on a regular basis. Sadly mum's time there was short but it was a happy time and I will always look back with fondness. Thank you to all of you but especially to those on the Jasmine Wing.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Y H-H (Niece of Resident) on Tuesday 26 July 2016. Relates to July 2016.
New decoration of the home make it look much better. Improved seating for residents in the communal areas must make it easier for them to stand etc.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by John H (Son of Resident) on Wednesday 22 June 2016. Relates to April 2016.
Mum was a resident at Lavender Lodge for 11 years, during this time the care she received was outstanding. It is never easy to accept that the best decision is that your Mum needs full time care but from the very beginning all of the family felt that Lavender Lodge could be trusted. I know it was a great weight of my Dad's mind and they never let us down. Throughout Mums time at Lavender Lodge she was well cared for, the food is lovely, the cleanliness excellent, the accommodation comfortable. The staff have always been friendly and welcoming and willing to go the extra mile on special occasions such as birthdays. Thank you all.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by JM (Daughter of Resident) on Tuesday 17 May 2016. Relates to March 2016.
My Father was a resident for a short time, before sadly passing away. The care he received during his 2 1/2 weeks was as any daughter would wish, with friendly staff attending his needs, both medically and personally.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Kathryn S (Daughter of Resident) on Wednesday 13 April 2016. Relates to April 2016.
The staff are always extremely kind, caring and helpful. The best decision I ever made for my mother's care was moving her to Lavender Lodge. My gratitude to the staff is immeasurable.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by K P (Son of Resident) on Monday 4 April 2016. Relates to March 2016.
An excellent effort was made by all to ensure a very well organised celebration and without disruption to the ordinary function of the home.
Staff really deserve much praise. It is always a pleasure to visit my mum but this was above and beyond the norm - my parents Diamond Wedding Celebration.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Stuart P (Son of Resident) on Tuesday 22 March 2016. Relates to March 2016.
I always have a friendly and welcoming experience when i visit Lavender Lodge I go away with a warm and confident feeling that my mother is being looked after by people who genuinely care.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter C (Son of Resident) on Sunday 20 March 2016. Relates to March 2016.
Mother was placed by adult services for two weeks whilst some building work was carried out. The care home was easily accessed and well secured. The staff were very polite and helpful. The room was very good with bathroom and TV provided. Mother was taken down tot he day room and had a lot of company each day. All meals were very good with more than enough provided. during the visit a new catheter was fitted by the nursing staff as well as all prescribed medication. A very enjoyable break for mother who would not hesitate to return in the future.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Laurie L (Stepdaughter of Resident) on Friday 26 February 2016. Relates to February 2016.
My step-dad had been in hospital for a number of weeks. He was unable to return home because of his condition. He needed 24 hour care.
I visited the home and was shown around and spoke to several staff. Everyone was polite and helpful. The room was very nice and what was required for my step-dad's needs.
All telephone communication and visits were always treated as important, and we were always full informed on every aspect.
He was only there for 3 weeks, but we say he was well cared for and comfortable. I visited every day with my mum, and nothing seemed too much trouble. My step-dad died on the 18th of January, she he was only at Lavender Lodge a short time.
How likely would you be to recommend Lavender Lodge Care Home? Likely
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Review submitted from a Postal Card by Stella F (Sister of Resident) on Friday 4 December 2015. Relates to November 2015.
As a regular visitor all the staff and management are extremely polite and friendly. The residents are well cared for in all aspects of their needs. The home provides as many activities as possible and all are invited to attend. The staff and management are always helpful and the residents seem happy and engaged. The catering is of the highest standard and I would highly recommend the home to anyone seeking a place for a relation. It is a joy to visit.
How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely
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February 2018
April 2017
There are currently no Care Home Idol entrants who have performed at Lavender Lodge Care Home