Lavender Lodge Care Home

10 Bruntile Close, Reading Road, Farnborough GU14 6PR

Lavender Lodge Care Home, Farnborough, Hampshire

The well-known Lavender Lodge in Farnborough is one of Avery’s longest-running homes, having served the Hampshire community for the last thirty years. It offers residential, dementia, nursing and respite care.

Residents are looked after by compassionate staff who recognise everyone’s individuality and organise plenty of activities and trips out to suit all tastes.

Staff use modern technology, such as the resources of ipads and the internet for those with memory loss, as well as Skyping to bring relatives and friends closer together.

Home-cooked food is an important ingredient of home life and residents can expect to enjoy convivial and nutritious meal times, with a glass of wine.

Group: Avery Healthcare Group

Person in charge: Jeranie Despojo (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Motor Neurone Disease • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 49

Weekly Charges Guide: Personal Care Single from £850

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Lavender Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Lavender Lodge Care Home has a Review Score of 9.5 (9.508)

The Review Score of 9.5 (maximum of 10) for Lavender Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Lavender Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.508 for Lavender Lodge Care Home is calculated as follows: ( (141 Excellents x 5) + (107 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 258 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Lavender Lodge Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered beds ÷ 5). 20 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender Lodge Care Home?

  • Extremely LIKELY
    17
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Lodge Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I am very happy in every way the treatment/care received by my wife.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very bright and colourful. The staff are friendly and caring. This all created a cheerful atmosphere.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I simply can not recommend Lavender Lodge highly enough. The worry of finding a loving and caring home from home is huge and Lavender Lodge, it's staff and manager are incredible. They care so much and are always happy and fill the place with smiles, fun and laughter. No matter what your worry - worry not at Lavender Lodge. We visited mum daily and were always offered drinks and my dad even ate all her meals with her. Amazing place.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I spent the whole of Christmas day and the evening with my wife in Lavender Lodge, it was a rare occasion when my wife willingly allowed the carers to get her out of bed. Generally, the carers are quite young, but they went smilingly about their work, with an air about them that matched the Christmas decor, being very attentive to those who can no longer do for themselves, but at the same time keeping a watchful eye on others.
The food on the day was good and an elderly lady on our table remarked, as she was attended to her husband, how much better it is than his last care home.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum broke her hip and my step-dad could no longer cope, so mum was put into Lavender Lodge as she has Alzheimers. I was completely devastated for her to go into the home. All my fears were allayed. The home staff were caring, amazing and made mum so comfortable. Saw to her every need, put themselves out there at every opportunity and even allowing my step-dad to have his daily meals with mum. We were kept informed of any changes of health and needs. Sadly mum died in an ambulance in the home driveway. They kept the ambulance there until we all kissed and cuddled mum and said our goodbyes to her.
The manager of the home and staff are the best ever.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

From the first moment that I walked into Lavender Lodge, I knew this was the place for my beloved. After a spell in hospital, I was told I could no longer care for her as her Alzheimer's deepened and that she would have to go into a residential home.
I was determined to find the right home for her and Lavender Lodge fitted the bill in every respect.
All the staff were so caring, nothing was too much trouble and this was reflected in the way the residents reacted. The atmosphere was wonderful.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the outset of my mother-in-law's experience with Lavender Lodge we were in no doubt that it offered the best experience she could be offered anywhere. I could not fault only praise the staff at the way they looked after our resident and also the way family members were treated. A huge thank you to all the management and staff in helping the final years and the sensitivity upon her death. The remembrance service was the icing on the cake!

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is well looked after. Staff are good and helpful.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I chose this care home for my father - initially for the lovely outside space and view. It has a nice atmosphere, is clean, the food is pretty good and overall - caring staff and very patient.
Speaking as a younger person - I didn't think the residents were stimulated enough. The TV seemed to be on, but programmes not suited to the resident - like Homes Under the Hammer etc. so residents just fall to sleep. Maybe this is normal but I just feel they lost interest in life and possibly some that were able, could have been encouraged to be more involved with others - playing games etc.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel Lavender Lodge, on the whole, has improved a lot in the last year. The overall appearance is welcoming. There are no bad smells anymore. There seems to be more staff, so the residents don't have to wait a long time to be attended to. The staff are always pleasant and chatty. Most of the time the laundry goes back to the owner, although it does get boiled up on occasions. Overall I am very happy with the care given to my Mum.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father in law spent the last year of his life here. He was safe and well looked after. Staff always cheerful and happy to accommodate his requests. His pain was always kept under control and was treated with dignity.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum was a resident for only a month before sadly passing away, but during her short stay she was treated with dignity kindness and love. No longer able to do anything for herself, the carers looked after her with tenderness and compassion. Staff were always welcoming, friendly and were quick to update me on how she had been between my visits and to consult with me if they had any concerns. The food was good and menus varied; home-made cakes were especially scrummy!
Residents are provided with a variety of activities, and entertainment, including visits from therapy pets, on a regular basis. Sadly mum's time there was short but it was a happy time and I will always look back with fondness. Thank you to all of you but especially to those on the Jasmine Wing.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

New decoration of the home make it look much better. Improved seating for residents in the communal areas must make it easier for them to stand etc.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Activities: Good

Safety / Security: Good

Mum was a resident at Lavender Lodge for 11 years, during this time the care she received was outstanding. It is never easy to accept that the best decision is that your Mum needs full time care but from the very beginning all of the family felt that Lavender Lodge could be trusted. I know it was a great weight of my Dad's mind and they never let us down. Throughout Mums time at Lavender Lodge she was well cared for, the food is lovely, the cleanliness excellent, the accommodation comfortable. The staff have always been friendly and welcoming and willing to go the extra mile on special occasions such as birthdays. Thank you all.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father was a resident for a short time, before sadly passing away. The care he received during his 2 1/2 weeks was as any daughter would wish, with friendly staff attending his needs, both medically and personally.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The staff are always extremely kind, caring and helpful. The best decision I ever made for my mother's care was moving her to Lavender Lodge. My gratitude to the staff is immeasurable.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent effort was made by all to ensure a very well organised celebration and without disruption to the ordinary function of the home.
Staff really deserve much praise. It is always a pleasure to visit my mum but this was above and beyond the norm - my parents Diamond Wedding Celebration.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I always have a friendly and welcoming experience when i visit Lavender Lodge I go away with a warm and confident feeling that my mother is being looked after by people who genuinely care.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother was placed by adult services for two weeks whilst some building work was carried out. The care home was easily accessed and well secured. The staff were very polite and helpful. The room was very good with bathroom and TV provided. Mother was taken down tot he day room and had a lot of company each day. All meals were very good with more than enough provided. during the visit a new catheter was fitted by the nursing staff as well as all prescribed medication. A very enjoyable break for mother who would not hesitate to return in the future.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My step-dad had been in hospital for a number of weeks. He was unable to return home because of his condition. He needed 24 hour care.
I visited the home and was shown around and spoke to several staff. Everyone was polite and helpful. The room was very nice and what was required for my step-dad's needs.
All telephone communication and visits were always treated as important, and we were always full informed on every aspect.
He was only there for 3 weeks, but we say he was well cared for and comfortable. I visited every day with my mum, and nothing seemed too much trouble. My step-dad died on the 18th of January, she he was only at Lavender Lodge a short time.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Whenever I come into the home I'm always aware that everyone is very friendly and the residents are very well cared for. The staff do an extremely good job of making visitors welcome and there is a very happy atmosphere about the place. The food is excellent and once again the staff and management go out of their way to make it a home from home. I would highly recommend the home to anyone contemplating somewhere for their loved ones to be looked after.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a regular visitor all the staff and management are extremely polite and friendly. The residents are well cared for in all aspects of their needs. The home provides as many activities as possible and all are invited to attend. The staff and management are always helpful and the residents seem happy and engaged. The catering is of the highest standard and I would highly recommend the home to anyone seeking a place for a relation. It is a joy to visit.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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