Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as a nursing home, looks to have a positive impact on the lives of those in
the Farnborough with care needs.
The Home is run by a non-profit making charity, which is called ‘the Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.
Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.
Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.
Owner: Farnborough (War Memorial) Housing Society Ltd
Person in charge: Janet Gover (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: No smoking and no wheelchairs. Ages 65+.
Single Rooms: 52
Rooms with ensuite WC: 52
Weekly Charges Guide: Personal Care Single from £660 Nursing Care Single from £939 (These prices are only a guideline, please contact Knellwood to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Knellwood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 (maximum of 10) for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Knellwood in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.652 for Knellwood is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) ) ÷ 23 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.442 Points relating to the number of positive Reviews for Knellwood is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Knellwood has a Review Score of 8.1 (8.094) from 2 Reviews
Review submitted from a Website Submission by Lynne (Daughter of Resident) on Thursday 10 May 2018. Relates to May 2018.
My father moved into Knellwood in December 2017. The kindness and friendliness of the staff helped him to settle in quickly. Family and visitors are warmly welcomed. The welcoming atmosphere creates a homely yet professional atmosphere. Staff got to know Dad quickly and really treat him as an individual. They have responded to his changing needs. It is always a pleasure to visit. The range of activities has increased hugely in the past few months since 2 Activity Coordinators are now in post. Now the weather is improving, residents, staff and visitors are making good use of the beautiful grounds and terraces. There are continual improvements happening at Knellwood, currently building works to ensure fit-for-purpose workspace for nurses and care staff. I'm really pleased we chose Knellwood for Dad.
How likely would you be to recommend Knellwood? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
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Review submitted from a Website Submission by Stephen S (Volunteer) on Saturday 10 March 2018. Relates to March 2018.
I have started volunteering with the activity coordinators, for example last session we made soaps, bath bombs and body cream with the residents. All residents seemed to be enjoying the activities with many laughs and smiles. Staff were extremely enthusiastic, encouraging and kind. All needs of the residents were catered for through my sessions, with particular care for their welfare.
How likely would you be to recommend Knellwood? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
