Knellwood

83 Canterbury Road, Farnborough GU14 6QN
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10 81 Reviews
  • Knellwood, Farnborough
Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as both a residential and nursing home, aims to have a positive impact on the lives of those in Farnborough with care needs.

The Home is run by a non-profit making charity called the 'Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.

Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.

Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.

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Care Provided by Knellwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Farnborough (War Memorial) Housing Society Ltd
  • Person in charge
  • Krishnan Gnanasekaran (General Manager)
  • Admission Criteria
    • No smoking
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Knellwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,328
    • Self-Funded Nursing Care from £1,879
    • RESPITE Self-Funded Residential Care from £1,400

  • Please contact Home, regarding Fees and procedures for new admission.
  • (these prices are only a guideline, please contact Knellwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking space is readily available for all visitors at Knellwood War Memorial Care Home. The home have designated areas for both staff and visitors to ensure convenience and accessibility. Additionally, during special occasions and events, they provide overflow parking to accommodate additional guests, ensuring a seamless experience for everyone visiting the facility.


Knellwood Reviews (81)

Total of 81, showing 1-20
10

Knellwood has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Knellwood has 81 reviews.

Overall Experience

  • 76
  • 5
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Date Published

81
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Review from V H (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home in every way. The staff right across the board are absolutely lovely and treat all the residents with kindness and compassion. I am so pleased that my mum is joining in quite a few of the weekly activities like singing and playing bingo which is truly amazing as she never
participated in anything like this before. She seems really happy in her new home which is all that matters at the end of the day. It will be lovely when the weather gets a bit warmer to be able to sit outside and enjoy the lovely well kept gardens.

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Review from Pauline W (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Knellwood for almost 9 years before she sadly fell asleep for the last time on 31st December. She had many a fun time during those 9 years and made new friends in both residents and staff. She was loved by many and cared for with the utmost respect right up until her last moment there.
Every member of staff is amazing in so many ways. It's not just a job to them, they really care, and that shows in everything they do. I'm proud to be included as part of the Knellwood 'family'. A huge thank you to you all.

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Review from J G (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so professional and helpful, nothing is to much trouble. The entertainment team are excellent, mum really enjoys the knitting and natter group as well as joining in with the choir. The Christmas events were really special and as a family we were really welcomed and enjoyed joining in
with everyone.

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Review from P N (Regular Volunteer) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely enjoy coming into Knellwood helping with activities or singing in the choir. Looking forward to fourth coming events which I am taking part in. well done Knellwood You're smashed it again!!!

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Review from Sue M (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to all the staff for the care my mum receives. Knellwood is in a lovely setting, the gardens are beautiful and there is always something going on during the day for her to get involved with if she wishes. I have regular feed back from staff so that mum gets the right support for her as an
individual, they are never to busy to make time for her and for us as a family.

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Review from Alison S (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this home to be exemplary on all levels. My mother moved in in August 2022. As well as Mum being fully cared for I feel as a family we are all supported in this new chapter in Mum's life. There is so much enrichment available with a super activities team. All the staff are extremely caring.
As soon as you arrive you feel you are in a happy place and very welcome to visit. There are beautiful gardens where events are held or you can just go for a walk or sit and relax. The calendar of events is always full to bursting and a regular newsletter keeps you fully informed of the activities available and those which the local community can also enjoy. All the staff have time for anything you may wish to discuss or arrange such as afternoon tea for mum's friends. Being run by a trust Knellwood's priority is its residents, their care and wellbeing above all else. As my mother said, being Farnborough born and bred - if I have to go to a home I only want to go to Knellwood!

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Review from Shirley H (Respite Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been overwhelmed by the care I have received in Knellwood. I came in after an accident that left me unable to care for myself. I felt scared, vulnerable and was in shock. The care and respect I experienced was second to none. I immediately felt safe and cared for. Both staff and carers were so
friendly and kind. They all worked as a cohesive team which showed very clearly in the way they cared and treated me and all residents. If, when the time comes for me to move into a care home, Knellwood will be my first choice. My experience has been second to none.

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Review from Beverly E (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Knellwood in March 2024, she is fully occupied and very happy.
There is magnificent entertainment from the Easter and Summer fayres which welcomes the local community, to the many resident's outings. The summer solstice party and the family day were a joy to be part of.
The in-house
entertainment is exceptional, everyone involved at the home properly cares for both the residents and friends and families and is encouraged, informed and supported always. Recently the resident's Choir put on a wonderful performance, it was magnificent, lots of hard work paid off, it was perfect.
The activities team go above and beyond, engaging all the residents, there's the knit and natter afternoons, quizzes, Church services and everything in between. The gardens and patio area are beautiful. It's both a sanctuary and enriching to all who enjoy it.
In conclusion, we, feel lucky to have found Knellwood, our mum is cared for every day. Such a special place. Thank you.

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Review from P K (Friend of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited various friends over the years that have become residents at Knellwood. This is such a lovely home where I always feel welcome. The grounds are beautiful, the residents are happy with lots of activities, they have lots of choices of food, and the carers are always happy to help and show
kindness and patience. I highly recommend this home.

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Review from Carol H (Regular Volunteer) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring nursing home that makes everyone feel special.
I love volunteering there it’s lots of fun and the residents have the best time would recommend it to everyone whose got that decision to make about putting their loved ones in a nursing home for the first time. You know that Knellwood
will look after them to give you peace of mind.

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Review from Sue P (Regular Volunteer) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Knellwood to be an exceptional care home. The care they gave my aunt was second to none in so far as that she lived 4 years longer than the doctors had predicted. All the staff bar none were kind and very caring whilst being consummately professional at all times. The facilities are excellent
and the activities provided are superb and take into account everyone's needs. I cannot fault anything within Knellwood and I came in every day when my aunt was here and now I volunteer.

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Review from David T (Regular Volunteer) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

December was a busy month in Knellwood for the residents. With the staff and volunteers the residents were making Christmas cakes, as well as items for the residents’ stall at the annual Christmas Bazaar. Various entertainers visited the home which the residents thoroughly enjoyed and Father Christmas
also called in. The outdoor decorations were stunning and the residents were very impressed. All residents’ families were invited to individual tea parties for them to enjoy with their loved ones, all at no cost to the families or residents. Knellwood really does go above and beyond for its residents and provides the best care possible. I’m really proud to be part of this home.

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Review from Jack M (Regular Volunteer) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Plenty for the residents to do, with lots of different choices and activities available! Family members are also welcome to join in with various activities and events and are welcome to come and go! It's nice to see the residents being put above making money which unfortunately is rare
to see from many other care homes!

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Review from Christopher P (Grandson of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Knellwood for a few years now. She's happy there which gives us so much peace as a family. Nan loves joining in with the numerous activities on offer and likes the visiting entertainment. As a family, we are always made very welcome, and they hold family days throughout the year.
Nan loves the food and the care staff have a good connection with residents.

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Review from H M (Grandson of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has moved into Knellwood recently. I already had links with the home so knew she was in the best place, but she is happier than any of us could have hoped. She has made friends, has a great social life, the activity team does an amazing job and the care is second to none. Nan has blossomed and
we couldn’t be happier as a family.

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Review from Helen G (Regular Volunteer) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very welcoming. I volunteer at Knellwood and all the staff members from the care staff, cooking, maintenance, house keeping etc. are outstanding. I'm always made welcome, support and include in activities for the residents. I have supported residents at meal time, the selection of food
prepared is amazing. Everyone is friendly, feels like one big family. The activities are second to none. I'm astounded of the activities provided for the residents, who are included. So glad I chose to volunteer at Knellwood.

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Review from Helen R (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad moved into Knellwood Care Home in May and I have nothing but praise for the place. The care staff have been unfailingly warm and caring. The home has always been clean and the choice of activities and food are good. Friends and relatives are welcome to visit at any time and there are plenty
of quiet spaces to meet and chat (quiet lounges, as well as stunning gardens) As a family, we are now at peace as we know that Dad is content and receiving the highest level of care.

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Review from R M (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the standard of care, the quality of staff, and the facilities provided by Knellwood. My mum has now been a resident for more than 12 months and is very happy there. She had been reluctant to go into a care home because she is a very independent person but her frailty
meant that she needed to have continuous support. My family are so pleased that she was able to go into Knellwood. The staff were so welcoming it is such a relief to know that she is being well looked after and is safe. In particular the quality and range of the activities offered to residents are superb and keep my mum interested and engaged. The food and the building and grounds are very good indeed. It is however the the staff and management who make the place and they deserve a big thank you.

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Review from Carolyn S (Regular Volunteer) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering for almost a year. Looking for a volunteer placement I chose Knellwood due to the kindness extended to me by the manager on an unrelated matter. I felt such a kind and compassionate man must run a compassionate and caring establishment. As a retired nurse, who was also an RCN
representative, I had visited many care homes in the past as a result of staff problems.
I have not been disappointed in my choice. I have been surprised and delighted by every aspect of Knellwood. From the range of resident activities, the care I see as I go about the home, the friendliness of the staff, the cleanliness and general atmosphere to the support of volunteers, like me, has all been second to none.
As a coopted Trust Board member and a member of the Care Quality sub committee I also have the opportunity to look closely at the care and have an excellent relationship with the senior staff to discuss any issues and ideas who are very open and forthcoming. A great home.

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Review from John D (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home in the real sense of the word. Residents are treated as individuals with dignity and respect.
Nothing is too much trouble, and there is always someone to talk to about any queries or concerns. Good choice and amount of acivities on offer to stimulate the residents.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Knellwood is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knellwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Knellwood

What types of Care is Knellwood registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Knellwood provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Knellwood have?

There are 52 Single Rooms.

What are the Facilities & Services at Knellwood?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Knellwood to the centre of Farnborough?

0.7 mile(s) as the crow flies, distance by road may be significantly further.