Knellwood

83 Canterbury Road, Farnborough GU14 6QN
Review Us
9.9 85 Reviews
  • Knellwood, Farnborough
Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as both a residential and nursing home, aims to have a positive impact on the lives of those in Farnborough with care needs.

The Home is run by a non-profit making charity called the 'Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.

Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.

Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.
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Care Provided by Knellwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1434
  • Self-Funded Nursing Care: from £1960
  • RESPITE Self-Funded Residential Care: from £1512

Please contact Home, regarding Fees and procedures for new admission.

These prices are only a guideline, please contact Knellwood to find out the exact price for your requirements.

Contact Knellwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Knellwood to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Farnborough (War Memorial) Housing Society Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Krishnan Gnanasekaran (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (51)

Parking

  • Parking space is readily available for all visitors at Knellwood War Memorial Care Home. The home have designated areas for both staff and visitors to ensure convenience and accessibility. Additionally, during special occasions and events, they provide overflow parking to accommodate additional guests, ensuring a seamless experience for everyone visiting the facility.

Knellwood Reviews (85)

9.9

Knellwood has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Knellwood has 85 reviews.

Overall Experience
  • 80
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Date Published
  • 85
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Reviewer Connection to Knellwood
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Review from H M (Grandson of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has moved into Knellwood recently. I already had links with the home so knew she was in the best place, but she is happier than any of us could have hoped. She has made friends, has a great social life, the activity team does an amazing job and the care is second to none. Nan has blossomed and
we couldn’t be happier as a family.
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Review from Helen G (Regular Volunteer) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, very welcoming. I volunteer at Knellwood and all the staff members from the care staff, cooking, maintenance, house keeping etc. are outstanding. I'm always made welcome, support and include in activities for the residents. I have supported residents at meal time, the selection of food
prepared is amazing. Everyone is friendly, feels like one big family. The activities are second to none. I'm astounded of the activities provided for the residents, who are included. So glad I chose to volunteer at Knellwood.
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Review from Helen R (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Dad moved into Knellwood Care Home in May and I have nothing but praise for the place. The care staff have been unfailingly warm and caring. The home has always been clean and the choice of activities and food are good. Friends and relatives are welcome to visit at any time and there are plenty
of quiet spaces to meet and chat (quiet lounges, as well as stunning gardens) As a family, we are now at peace as we know that Dad is content and receiving the highest level of care.
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Review from R M (Son of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the standard of care, the quality of staff, and the facilities provided by Knellwood. My mum has now been a resident for more than 12 months and is very happy there. She had been reluctant to go into a care home because she is a very independent person but her frailty
meant that she needed to have continuous support. My family are so pleased that she was able to go into Knellwood. The staff were so welcoming it is such a relief to know that she is being well looked after and is safe. In particular the quality and range of the activities offered to residents are superb and keep my mum interested and engaged. The food and the building and grounds are very good indeed. It is however the the staff and management who make the place and they deserve a big thank you.
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Review from Carolyn S (Regular Volunteer) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering for almost a year. Looking for a volunteer placement I chose Knellwood due to the kindness extended to me by the manager on an unrelated matter. I felt such a kind and compassionate man must run a compassionate and caring establishment. As a retired nurse, who was also an RCN
representative, I had visited many care homes in the past as a result of staff problems.
I have not been disappointed in my choice. I have been surprised and delighted by every aspect of Knellwood. From the range of resident activities, the care I see as I go about the home, the friendliness of the staff, the cleanliness and general atmosphere to the support of volunteers, like me, has all been second to none.
As a coopted Trust Board member and a member of the Care Quality sub committee I also have the opportunity to look closely at the care and have an excellent relationship with the senior staff to discuss any issues and ideas who are very open and forthcoming. A great home.
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Review from John D (Son of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care home in the real sense of the word. Residents are treated as individuals with dignity and respect.
Nothing is too much trouble, and there is always someone to talk to about any queries or concerns. Good choice and amount of acivities on offer to stimulate the residents.
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Review from C C (Respite Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am currently receiving respite care at Knellwood Care Home so I have only been here a few weeks but I would definitely recommend it!
I can't praise the staff enough. Nothing is too much trouble. Although they are often very busy, they are unfailingly patient, cheerful and friendly. We are all treated
with dignity and respect and Knellwood has a pleasant 'family' atmosphere.
The food is lovely, with plenty of choices, the laundry service is efficient and we have our hair done in the on-site salon.
There are so many activities, entertainment and visits that we are never bored or lonely.
I will definitely be back when I eventually need permanent care!
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Review from L D (Regular Volunteer) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcoming and happy care home. A real family and homely environment.
The residents and staff have smiles on their faces, and residents are encouraged to participate in many great and varied activities throughout the week.
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Review from Rose H (Regular Volunteer) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been connected with Knellwood Care Home from its inception, supporting all fundraising events. Later as a visitor as a friend moved into the home and now as a volunteer. This home is in the top category of care homes and would recommend it to anyone.
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Review from J G (Regular Volunteer) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a volunteer at Knellwood, I spent a few sessions helping with baking. It was a wonderful experience to assist the residents to make marzipan and decorate their Christmas cakes. To see the smiles on their faces at their achievements was such a pleasure and we can have a laugh and a joke whilst working.
It is lovely to see all the residents so happy and that they have such a choice of activities to choose from. The staff and management welcome the addition of volunteers to help enrich the lives of residents in the home. To be able to be a small part of the volunteer team is a joy.
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Review from Ann S (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased that my mother is a resident at Knellwood. The quality of care is excellent and all the staff are without exception so supportive and aware of the needs of the residents. The leadership from the manager and senior staff is exceptional. The Christmas programme covered all of December
and were really well adjusted to the needs of the residents and their visitors.
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Review from A S (Granddaughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home staff, one member in particular, have gone above and beyond to help me with keeping my nan, a resident, in touch with family in Australia, and have not hesitated to help in assisting her to see regular photos of her first great, great grandchild. Nothing is ever too much trouble and even organised
an afternoon tea for us when we surprised them with an unexpected visit. Having been fortunate to visit on a few occasions and the staff have always been friendly, the home is clean and residents always appear happy with plenty of activities to choose from. Thank you for all you do.
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Review from D W (Daughter of Resident) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is now into her 2nd month in Knellwood and the difference in her mental and physical condition is far beyond anything we could have hoped for. Her quality of life has definitely improved with lots of activities going on all the time. All the staff are attentive and caring and everything you could
wish. Knellwood have a great ethos and delivers everything they promise.
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Review from Jane M (Daughter-in-law of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say thank you for facilitating a wonderful Birthday tea for my friend on Sunday 18th September. It was a wonderful relaxed occasion, with plenty of room for all of us to sit around the table in the conservatory. 8 adults and 2 children. The tea was afternoon tea at a luxury London
hotel! The staff, as usual, were so friendly, accommodating, welcoming and helpful. You wouldn't get better service in a 5-star hotel. Thank you so much. You really helped my friend to have a wonderful Birthday celebration.
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Review from J H (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who has moderate dementia and some mobility challenges was resistant to moving into a care home. Her opinion changed from the day she visited the home with her children. All her questions were answered and fears were allayed during the 4 hour visit. We were shown around the home, had a lengthy
conversation with the General Manager and treated to lunch and left to enjoy the garden. The home feels like a real home with staff who genuinely care and has an ethos of treating residents as individuals and as best as possible catering to individual needs/desires. Since mum moved into the home, she appears to be happy, well cared for and has enjoyed some of the very many activities on offer each day, attended the onsight hairdresser and been seen by her new GP, something she hadn't had since pre covid! As her children and my dad (her husband of 65 years), we are so happy that mums needs can not only be met but her life enhanced and enriched with activity, kindness and good quality care.
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Review from Kirsty S (Regular Volunteer) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knellwood is a lovely care home which always goes above and beyond to meet the resident's needs. It's a friendly environment, which makes every resident and visitor feel welcome. Knellwood is very much a community based home, which often holds events to bring the different communities together. Prior
to covid, they offered schools the opportunity to come into the home and spend the day with the residents. This was a heart warming experience, which allowed the nursing side of the residents to come out and allowed them to feel like a child again. Knellwood do many activities throughout the year from garden centre trips, to cinema trips, singers/entertainers coming in, pamper days and family days. All of which is run by the most amazing team you could ever meet! They work their bums off to provide for their residents, often working beyond their finishing time to make sure everything is perfect. As these residents are like a second family to the staff. I'd highly recommend Knellwood!
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Review from Pam H (Regular Volunteer) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first positive impression given by Knellwood is of the lovely buildings and well-tended grounds, with generous lawns, beautiful old trees and colourful flowerbeds. Once inside the building, the same welcoming, caring, friendly and non-institutional atmosphere is apparent. While volunteering, visiting
families and friends have frequently remarked to me on what a pleasure it is to visit their loved ones there. It makes all the time and effort spent there by volunteers so worthwhile. The staff are wonderful, caring people, and never fail to show appreciation. I couldn't recommend Knellwood higher.
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Review from Debra R (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knellwood has been Mum’s home for nearly three years now and I cannot recommend it highly enough. Every member of staff has a kind, caring and compassionate approach, ensuring a loving, homely and friendly environment for residents and their families. The last few years have been particularly challenging
for everybody, but the manager has made every effort to minimise the impact upon those in his care and maintained a focus on their physical and emotional wellbeing regardless. Whether I want to visit Mum, have a chat with her over the phone, or pick her up for a trip out, they are always accommodating and nothing is too much trouble. Knellwood is a fantastic home, in wonderful surroundings with great staff providing a safe and happy environment for its residents. Thank you all so much.
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Review from Janet F (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who has been living in Knellwood for the last four years has the most wonderful life I could ever wish for her, the care and the kindness of the staff are second to none, she has so much entertainment and also trips out which she thoroughly enjoys. Mum is not a morning person (she likes to lay
in) so she gets up and dresses herself at her leisure, Knellwood wants every resident to treat living there as their home. There is a daily menu outside the dining room for the residents which is lovely for them and nice for relatives to see what choice they have had. I can't thank all the staff enough for the peace of mind I have of Mum living at Knellwood, thank you just doesn't seem enough but Thank you.
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Review from A S (Great-granddaughter of Resident) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely caring home. I didn't want my great nanna to go in a home, but now I see how happy she is, I'm glad she is there. She has friends and joins in with the great activities, especially the choir. I worried I wouldn't get to see her because of covid, but Knellwood prioritise visits, they
understand the emotional needs of residents and families.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Knellwood is calculated as follows: ( (180 Excellents x 5) ) ÷ 180 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Knellwood is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

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