Knellwood

My mother who has moderate dementia and some mobility challenges was resistant to moving into a care home. Her opinion changed from the day she visited the home with her children. All her questions were answered and fears were allayed during the 4 hour visit. We were shown around the home, had a lengthy conversation with the General Manager and treated to lunch and left to enjoy the garden. The home feels like a real home with staff who genuinely care and has an ethos of treating residents as individuals and as best as possible catering to individual needs/desires. Since mum moved into the home, she appears to be happy, well cared for and has enjoyed some of the very many activities on offer each day, attended the onsight hairdresser and been seen by her new GP, something she hadn't had since pre covid! As her children and my dad (her husband of 65 years), we are so happy that mums needs can not only be met but her life enhanced and enriched with activity, kindness and good quality care.

Knellwood is a lovely care home which always goes above and beyond to meet the resident's needs. It's a friendly environment, which makes every resident and visitor feel welcome. Knellwood is very much a community based home, which often holds events to bring the different communities together. Prior to covid, they offered schools the opportunity to come into the home and spend the day with the residents. This was a heart warming experience, which allowed the nursing side of the residents to come out and allowed them to feel like a child again. Knellwood do many activities throughout the year from garden centre trips, to cinema trips, singers/entertainers coming in, pamper days and family days. All of which is run by the most amazing team you could ever meet! They work their bums off to provide for their residents, often working beyond their finishing time to make sure everything is perfect. As these residents are like a second family to the staff. I'd highly recommend Knellwood!

The first positive impression given by Knellwood is of the lovely buildings and well-tended grounds, with generous lawns, beautiful old trees and colourful flowerbeds. Once inside the building, the same welcoming, caring, friendly and non-institutional atmosphere is apparent. While volunteering, visiting families and friends have frequently remarked to me on what a pleasure it is to visit their loved ones there. It makes all the time and effort spent there by volunteers so worthwhile. The staff are wonderful, caring people, and never fail to show appreciation. I couldn't recommend Knellwood higher.

Knellwood has been Mum’s home for nearly three years now and I cannot recommend it highly enough. Every member of staff has a kind, caring and compassionate approach, ensuring a loving, homely and friendly environment for residents and their families. The last few years have been particularly challenging for everybody, but the manager has made every effort to minimise the impact upon those in his care and maintained a focus on their physical and emotional wellbeing regardless. Whether I want to visit Mum, have a chat with her over the phone, or pick her up for a trip out, they are always accommodating and nothing is too much trouble. Knellwood is a fantastic home, in wonderful surroundings with great staff providing a safe and happy environment for its residents. Thank you all so much.

My mum who has been living in Knellwood for the last four years has the most wonderful life I could ever wish for her, the care and the kindness of the staff are second to none, she has so much entertainment and also trips out which she thoroughly enjoys. Mum is not a morning person (she likes to lay in) so she gets up and dresses herself at her leisure, Knellwood wants every resident to treat living there as their home. There is a daily menu outside the dining room for the residents which is lovely for them and nice for relatives to see what choice they have had. I can't thank all the staff enough for the peace of mind I have of Mum living at Knellwood, thank you just doesn't seem enough but Thank you.

This is a lovely caring home. I didn't want my great nanna to go in a home, but now I see how happy she is, I'm glad she is there. She has friends and joins in with the great activities, especially the choir. I worried I wouldn't get to see her because of covid, but Knellwood prioritise visits, they understand the emotional needs of residents and families.

It has been brilliant, everyone working together and being able to sit and chat, learning new skills from old hands. Life is for living at Knellwood and there is always a warm welcome.

This place is amazing. The grounds are beautiful, the staff are so friendly and helpful. The rooms are very good, and the food caters to everyone. 100% 5 star!

I have been a resident here for early three years. I have a large comfortable room with good facilities which is well maintained. I have a call bell which is answered quite quickly. We have a weekly programme of activities organised by a dedicated staff. The food and drinks are well organised. The caring staff are efficient and friendly.

All staff - from kitchen staff to office staff and all nursing and care staff are of a very high standard and very friendly, kind, and helpful. Premises are set in beautiful grounds with a fabulous fish pond. All maintenance is seen to in a prompt way and standards are high.

I have been in this home for nearly seven years and there has been improvement every year until it is now the perfect home. The management and caring staff are most efficient and extremely friendly. Many activities are provided including arts, gardening etc together with the formation of a choir, being run by the two very pleasant and effective staff.

We wrote to Knellwood asking if we could involve my mother-in-law on our son’s wedding day, the response we had was amazing. We arrived to find that Knellwood had provided a reception that was outstanding with decorations, buffet and personalised favours. We were overwhelmed not only with their generosity but with the love and care with which it had been prepared. It was so special for mum and us all as we could watch a recording of the ceremony and celebrate together. Without their extraordinary efforts the day would have been incomplete without our special mum and grandma. Thank you Knellwood for giving us the opportunity to share this treasured memory. We chose Knellwood for mum for the care, freedom of choice and comfort of mum’s new home, this confirmed our choice. A big thanks to all at Knellwood, you are a fantastic team!

Have just returned from a fathers day afternoon tea at Knellwood. What a lovely experience it was. Tea, coffee, cold drinks, beer or wine and delicious little cakes. The hostess was perfect and kept us topped up with drinks and cakes and making sure dad was comfortable. It was so special being able to see dad on father's day so thank you Knellwood for organising it and the hostess for looking after us.

Most important of all, my father-in-law is happy and well cared for in the home. They have specific staff who organise activities for the residents and they go out of their way to make sure that there is always something to keep the residents occupied and entertained. The grounds are beautiful and the home is always clean. The staff are always cheerful and helpful.

I was extremely impressed with all aspects of the care at Knellwood during my short stay with them. I would certainly recommend this care home to anyone and thank them for their many acts of kindness and efficiency.

I have been a volunteer at Knellwood for approximately a year. I really enjoy helping out and spending time with the residents. The manager and staff go to great lengths to keep residents staff and volunteers safe from covid19. Tested frequently. There are superb measures in place outside the main door that we have to go through before entering. Knellwood management go out of their way to make sure the residents have plenty of things to do to help mental and physical well being. Volunteering at Knellwood is a pure pleasure for me. Thank you Knellwood.

Having lost her husband of 62 years, breaking her hip and contracting COVID in hospital, our poor Mum was in a very sorry state. It was just good luck that Knellwood had a vacancy and were able to take care of her. Three months later, Mum has recovered and celebrated her 90th birthday. The staff at Knellwood have been brilliant in every way offering kindness, understanding and professional help to the whole family. The care, food, activities, information provided to relations and visiting arrangements during such a difficult period has been outstanding, and I can offer nothing but praise to everyone who works there. A heartfelt thank you from the whole family.

Knellwood is an incredible place, more like an all-inclusive family hotel than a care home. The home is clean, comfortable and the staff are respectful and caring. A full programme of activities is provided which has helped my step-mother form new friendships and kept her mind occupied which has been invaluable during both lockdown and the death of my Dad. She is always commenting on how good the food is and this is taken in the beautiful dining room that is always set out with table cloths and flowers and on special occasions flags, balloons and bunting. Recently the staff organised a surprise birthday party for her in the conservatory and we all enjoyed a lovely afternoon tea. The highlight being the look on her face when she saw us. Moments like this especially during the Covid-19 crisis are absolutely priceless, cannot be put into words and only a home that truly cares could make that happen. She now has no worries and can enjoy the time she has left and we know that she is safe.

My main reason for writing this review is to thank all of the lovely staff at Knellwood for making my mum’s birthday such a special one! We had such a lovely time with her in the communication pod and the delicious tea made it all the more special. She told us that she had such a lovely day but it didn’t end there... when she was taken in for tea everyone sang happy birthday to her and she even had a birthday cake, how wonderful. In her words, it was a wonderful day, everyone was so kind and she felt thoroughly spoiled. Thank you Knellwood for not only making mum feel so special but also for giving us precious time with her.

This care home is absolutely the best for care. The staff are so caring and professional. My mother has been at Knellwood for over a year and I cannot fault the way she is cared for, even more so in these challenging times.