Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG

Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

Person in charge: Wendy Dunford (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 98 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 98

Rooms with ensuite WC: 98

Weekly Charges Guide: Personal Care Single £999 – £999 Nursing Care Single £1205 – £1230 (These prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Pax Hill is in the village of Bentley half way between Alton in Hampshire and Farhnham in Surrey. Pax Hill is accessed via a long driveway and is siuated in several acres of gardens.

Visiting:

Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.

Parking:

Freely available parking on site.

Latest Care Quality Commission* Report on Pax Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Pax Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.538 for Pax Hill Care Home is calculated as follows: ( (155 Excellents x 5) + (93 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 262 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.663 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.6 positive Reviews (98 registered maximum number of service users ÷ 5). 13 Reviews ÷ 19.6 Target = 0.663

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Pax Hill Care Home has a Review Score of 9.2 (9.201) from 22 Reviews


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pax Hill Care Home?

  • Extremely LIKELY
    16
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pax Hill Care Home

  • Resident / Service User
    12
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1

They are very caring people here.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident for many years.
The care and attention she receives is excellent by the home and the staff are very friendly.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here, well looked after. The food is excellent and comfortable room. No complaints at all.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been very happy at Pax Hill Care Home, the staff are very kind and helpful. The food is good. The building is always warm and clean. The staff are very pleasant. I am very happy here.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Happy and please to find activities available to keep us occupied.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   4.5 out of 5

My mother who has advanced dementia has been in Pax Hill for 4 1/2 years. She is treated with kindness and respect. She is very happy in Pax Hill. The staff are excellent. My sister and I are confident that mum is safe and happy.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This home is spotlessly clean and all staff seem to provide a sympathetic and caring support to the residents. Activities are available for those residents who want it. Food looks appetising and well presented.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My 90-year-old mother first came to Pax Hill in September 2017 for respite care having been hospitalised after a fall at home. Initially, she was confused and unhappy being away from her home. After assessments, it was realised she needed to be in full-time care. With the help of the caring staff, my mother has now settled in well and is very happy. She is fulsome in her praise of everyone. The nurses and carers are aware of her specific needs, likes and dislikes and are always respectful and helpful. She has mobility difficulties and vascular dementia and has always been demanding, very independent of mind and spirit and it takes special skills to care well for such people. This is carried out in an exemplary way by everyone involved at Pax Hill. The staff, from the receptionists to the carers, nurses, activity staff, maintenance, management and admin - have all been helpful and very caring to me as well throughout a very stressful period. My mother and I now have peace of mind.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been in this care home for one year. It is comfortable and friendly. I moved in here a year ago to be near my two sons as my husband had died and they both live in Farnham.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   3.4 out of 5

I have lived in Pax Hill Care Home for over ten years, firstly in the old home that was originally owned by Lord Baden Powell.
We came to the new building several years ago and except for a blip or two, it has been a happy time.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   4 out of 5

From the day we first made contact with Pax Hill Care Home, we were met with a warm, open and friendly welcome and this has been there ever since.

The staff without exception have been most helpful, pleasant and understanding. They treat my mother with respect, dignity and good humour. She has settled in and is happy.

The nurses have responded to her health needs promptly and kept us informed which is very reassuring for us. Social activities are good and we are given plenty of opportunities to join in.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My experience is as noted by my ratings and I don't think I can add anything but would emphasise that the care is really excellent.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Calm and peaceful. Service is very good. Comfortable, warm and clean.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

If I had to come in again for a respite stay, I would be happy to do so. The staff - all of them - are lovely, excellent.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very welcoming girls (care staff) efficient, kind and charming. Well-run, nice people and accommodation. Food is boring - would like stewed fruit (essential) - would like more variety, quality was good but would like a wider range. Enjoyed residents company - lovely location, relatives made welcome. Availability to Doctor good. Beds comfortable and slept well though used to a wider bed at home. Pleased to be allowed my mobility scooter in the building. Appreciate ground floor location and easy access to fresh air.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   4.4 out of 5

Very happy with the home and staff.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   5 out of 5

My mother has been at this care home for five years after a serious fall which caused her to need two people to care for her. I have always felt safe leaving her in the care of this home. On all shifts, there has been no staff who have not been very patient and respectful of her. The staff are mostly foreign with spoken English that is very good. Food fresh, modern facilities, a larger communal lounge might encourage more to leave their rooms. Varied activity programme though not many go outside or physically get exercise a little expensive.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have been a resident here since June 2016. I was made very welcome, I am very comfortable, I have all the assistance I need. Pax Hill is set in beautiful surroundings in the Hampshire countryside. The grounds are well maintained and enjoyable.

How likely would you be to recommend Pax Hill Care Home? Likely

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Average Rating:   3.9 out of 5

The general ambience at Pax Hill is one of comfortable efficiency. The buildings are warm, the public rooms well-furnished and the private rooms are of reasonable size, furnished to the standard a good hotel.
Food is generally good and is served in a dining room or in residents’ rooms.There are four levels of staff, housekeeping, carers, nurses and management. The housekeeping teams keep the place very clean and tidy; the carers, who provide personal care and generally look after residents, are all courteous and competent, some more than others. The nurses supervise the carers and provide medical care at district nurse level if required. The local doctor visits once per week, with the surgery on call in an emergency.
I have been at Pax Hill for two and a half years and have been quite happy with the conditions and service rendered.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are always very friendly and helpful. They have to my knowledge always treated my mother with dignity and courtesy. The plan form of the building is interesting and disguises the size and institutional nature of the building to good effect.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

In general communication OK but could be a little more forth coming with information about resident and health/medication being administered. Staff all very friendly and pleasant to talk to. Always get tray of tea and biscuits on our visits. They keep the place very clean and fresh, would recommend others to visit and look around.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

As a visitor I am always made to feel welcome, given tea and comfort/reassurance. As the daughter of a resident I am kept informed of changes and small celebrations. There are lots of opportunities for me to involve myself in the life of the home, summer fete, coffee mornings, bingo! I receive newsletters and photos. My mother receives great care. The staff know her and her needs very well. She is treated with respect and kindness. She loves her carers and they return feelings of warmth and fondness.

How likely would you be to recommend Pax Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

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