Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 122 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 98 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1551 – £1800
  • Self-Funded Residential Dementia Care: £1698 – £2040
  • Self-Funded Nursing Care: £1803 – £1803
  • Self-Funded Nursing Dementia Care: £1839 – £1941
  • RESPITE Self-Funded Residential Care: £1820 – £1820
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1820
  • RESPITE Self-Funded Nursing Care: £2205 – £2205
  • RESPITE Self-Funded Nursing Dementia Care: £2205 – £2205

Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).

These prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Wendy Dunford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (98)
  • Single Rooms with ensuite Wet Room (98)

Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.

Parking

  • Freely available parking on site.

Pax Hill Care Home Reviews (122)

Total of 122, showing 61-80
9.9

Pax Hill Care Home has a Review Score of 9.9 (9.905) out of 10, based on 42 reviews in the last 2 years. Over all time Pax Hill Care Home has 122 reviews.

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Review from Lucy W (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June this year, our mother was admitted to Pax Hill, Montgomery floor as an emergency resident due to her terminal cancer and onset Dementia, which meant that my sister and I could no longer look after her full time at home. We can't honestly describe all the amazing care, love and support she and
our family received from day 1, she was truly happy and fell in love with each and every one of the staff. The nursing and care provided was excellent, with the support of the doctor's surgery she was kept out of as much pain as possible and we were always kept informed. She was there for 3 months, which amazed us all with her strength to fight Cancer. But it's not surprising as she was so happy being there. In the final week of her life, she was continued to be treated with so much dignity, respect, and love, that it truly made a tough time bearable. Montgomery wing, you will always be cherished in our lives. Love from all of us and of course Benny the dog!

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Review from Sue W (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum in with us for end-of-life care in August 2020. But having had a fall and was admitted to hospital, on discharge, it became clear I was unable to give her the nursing care she now needed so we moved her to Pax Hill. From day one, all staff including receptionists were so kind and friendly
and a big thank you to all the staff on Montgomery for the care they gave mum in her 10 days with them and especially one staff member for staying with mum in her last moments and keeping me up to date on a daily basis. I cannot recommend the care home highly enough and had she lived longer I know mum would have been very happy there.

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Review from Libby B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved in during lockdown. They have been well looked after with great kindness and dignity at a very difficult time. We have been given as much access as possible and Pax Hill Care Home has taken great care to remain Covid safe for staff and residents. Thank you all for your care and
support it is very much appreciated.

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Review from Joan S (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Pax Hill Care Home for over 8 years. She is now 102 and not once has she complained about anyone or anything at Pax Hill Care Home. She is very happy- nothing but praise for the staff, food and surroundings. Staff are very supportive and done brilliantly to get through
the pandemic.

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Review from Sylvia S (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is currently in a room at Pax Hill Care Home. She has received excellent care from all the staff. Sometimes she is not compliant with personal care, the staff are very aware of her likes and dislikes and treat her with dignity.

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Review from L L (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and welcoming. Taken good care during Covid and keen to be as helpful and accommodating as possible while abiding by safety measures. The activities staff are excellent and all the events are well managed. Cleanliness and helpfulness are very good. I've been so pleased that my mother has
a place in such a good care home.

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Review from R S (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Pax Hill Care Home for a few weeks and my family have been very pleased with her care. The staff are all kind and reassuring especially when she has nightmares. She enjoys the activities and quizzes. My only (small) complaints are (1) there is a loud buzz on the phone
in her room (2) the Sunday church service does not always happen.

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Review from Larry S (Husband of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a writer all my life - but words cannot describe my gratitude for the loving care the Home has given to both my wife and me. It has been more than superb. My wife was admitted two years ago with a life expectancy of just three months, but the care she has received has helped her survive
- although obviously her Alzheimer's has worsened, physically she now seems to be in a good condition, a wonderful tribute to the skills of the staff in Montgomery Ward. Every single one of the staff has worked hard to make me feel "one of the family", and they put up with my daily queries about my wife's health with a cheerfulness that is inspiring. If I can add one further sample of proof of the worth of the Home - I visited with a friend, an eminent orthopaedic surgeon and his wife who was a noted social worker, and both were in raptures, insisting that of the hundreds of homes they had visited, Pax Hill had to be in the No 1 position! I can add no greater praise than that.

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Review from Thomas T (Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill Care Home is a large establishment set in beautiful country surroundings. My experience is of very high standard of care, which other similar care homes should aspire to reach. It is well staffed with trained carers who give high standard of service. Staff are very friendly and efficient. Great
care is taken to protect residents from Covid-19. The food is of good quality ,well cooked and offering a good choice of meals. I was soon on very friendly terms with staff and residents. Residents have en-suite rooms with their own patio doors leading to the garden.

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Review from Samantha D (Niece of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was only here for a short time, but the care he received was excellent, from the receptionist to the nurses. Thank you!

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Review from David S (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this nursing home for my mum has been fantastic for her, she is well looked after and she always looks clean and smartly dressed, she is very happy with the staff at Pax Hill, my mum has Vascular Dementia and can be awkward at times, but the staff are very well trained and experienced to get
my mum through the day, her room is perfect and spacious with an en-suite. Thank you Pax Hill.

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Review from Jacqueline B (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy here. The staff were kind and very attentive, with a wide range of skills to make her stay safe and enjoyable. Nothing was too much trouble and they always had time for her and myself. I am very happy with the care she received and would not hesitate to recommend Pax Hill to
anyone looking for a gentle, fun, caring environment.

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Review from D J (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel comfortable from the first day. My family have also been made to feel included in the experience.

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Review from N P (Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My excellent flat overlooks the large beautiful gardens. I am very well cared for by the kind staff. I enjoy my meals. I am content.

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Review from M S (Respite Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very kind and helpful. I have a hearing problem which causes difficulty to use the telephone. Would recommend this care provider if asked for help to find care.

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Review from D W (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience has been very positive. My father has settled in well and is very comfortable. Easy access to outside space is amazing. Has made all the difference to his life.

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Review from S D (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's experience of life in Pax Hill has been very positive. She is comfortable in her new environment and importantly feels safe.
Apart from the odd gripe, she gets on well with the care staff. On the odd occasion, she does criticise about the lack of fresh green vegetables on the menu.
From
my point of view, I do get irritated that the door is closed at 5pm each day which gives Pax Hill the feel of an institution rather than a home.

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Review from R C (Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring. I'm happy here.

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Review from M W (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived at Pax Hill for many years and received excellent care throughout. The facilities are very good and staff continuity is unusually good for this type of establishment.
The food could be better quality (healthier) and more varied in my view. Possibly more off-site trips could be provided but
the on-site activities are regular and attract many residents.

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Review from Hugh R (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the family, are certainly very happy with the care that our father receives at Pax Hill.
He is generally contented and happy although he is becoming more confused.
He often mentions how caring the team are and we hope that he continues much the same for the foreseeable future.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Pax Hill Care Home is calculated as follows: ( (455 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 497 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager

Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.

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