Pax Hill Care Home

My mother has been in Pax Hill (nursing home) following a stroke and requires 24/7 care. I have been extremely impressed with every aspect of her care and treatment. Over the past five months, I have come to know all the care staff, and more importantly, so has my mother, and it feels more like extended family and friends looking after her - so much better than with changing agency workers. I'm able to visit whenever I want and for as long as I want with family and friends and even pets.

My mum was cared for by the Pax Hill team for just under two years. She has advanced Parkinson's. Words cannot convert how wonderful the team were. They offered the best possible care, love, medical assistance and personal support. There is no doubt in my mind that Pax Hill was the perfect home for her, and I am immensely grateful to all the staff and residents for all they did for her.

The staff are very helpful and friendly.

We feel that my father is in the best place. Pax Hill is excellent, we feel as though we are part of a caring and kind family. Every member of staff we have met, during my father's 10-month stay, has been so kind and helpful. Everyone from the front of house staff, carers, nurses, cleaners, the handyman, the chef and his team to the bus drivers and gardeners have been very friendly and helpful. My father's medical care is excellent, his room is spotless and comfortable and he is very happy and safe.

I have felt welcomed every time I visited my husband. The carers and nursing staff were brilliant with my husband and made him comfortable through his pain and discomfort. He doesn't feel lonely now he is in his bedroom all the time as somebody is always popping in to chat with him.

Not a lot of information was given at the start of residency for my brother and me to understand the home. Meals served are generally very good but not always serviced hot, which is unappetising when trying to encourage eating. Medial care sometimes needs prompting for doctor visitor appointments. The bed is not always made for the resident's comfort. Given a choice of room before residency then told it wasn't available - disappointing! Not always any follow-up after residency is taken up.

We were made very welcome. My husband has been well looked after. He enjoyed the food. The staff have been very kind and gentle. He has enjoyed the activities. He has had two weeks here in the Balmoral unit after having a hip replacement. Everyone is very friendly. It is good to know there is a trained nurse on duty.

From the moment you walk through the main doors you are greeted by a smiling face, given help and advice whenever needed. My father is really enjoying the amazing creative activities, making new friends with residents and staff. His personal needs are met with respect and dignity. His room is always beautifully clean. Enjoys his meals. I have high praise for the level of care and compassion shown to my father. Wonderful care - thank you everyone.

My husband is bedbound and has advanced Parkinson's and dementia. He is treated with gentleness and respect at all times. He is always comfortable and clean when I visit. The staff are friendly and welcoming to me and nothing is too much trouble. I am very happy with the care given to my husband and would highly recommend Pax Hill.

The staff, rooms, food, gardens and love! Nothing could have been any better. Thank you!

I would have no hesitation in recommending Pax Hill to anyone looking for a caring and loving environment for their loved one, where they can be made comfortable, engaged with, and make the most of the life they have left. Thank you Pax Hill!

The care that our mum has received on Montgomery Wing at Pax Hill has been fantastic. She has an exceptional team looking after her, which provides a high standard of personal care, communicates well with the family and always respects her wishes on a day-to-day basis. I am confident that despite her difficulties she is made to feel as comfortable as possible, and her dignity assured.

From the moment of entry to the home a very warm welcome. Staff so supportive to relatives and keeping updated on any health issues. All staff make me feel my husband is in safe and very caring hands. He smiles and has fun as soon as he hears staff voices as his sight is not great. The care staff go above and beyond they are just amazing.

I have found Pax Hill to be a very comfortable and friendly place. The buildings and grounds are very well maintained. The staff on the unit are very welcoming and friendly. Contact with relatives is very efficient. The reception staff are also extremely helpful and friendly.

Mum has been a resident since 2021 and everyone has made her feel very welcome. She has settled in well and gets on well with all the carers who look after her. From a family viewpoint, they are always happy to talk to the family and answer any questions they may have.

My mother-in-law has lived at Pax Hill for six years - initially in the EMF, then moved to nursing care. She was treated with respect, love and care by the Pax Hill staff who became more like family. Her needs were noticed and met, we were kept informed, made welcome at all times, and involved in every decision. As her health changed she was treated with the utmost compassion, as were we when she peacefully died. We were touched by the personal way staff came to pay their respects and say goodbye. I am a healthcare professional and can say this is the best example of care of the elderly you will find.

Attended the fete at Pax Hill care home on 3rd July. Lovely event, we really enjoyed it, and Mum loved the singing - especially the Abba songs! The staff from the EMF wing are so friendly and welcoming, I always leave feeling reassured that Mum is in safe and loving hands. Thank you all so much for your hard work.

All the staff at Pax Hill are excellent - from management, reception, support and care staff. They always are courteous, caring and helpful - this is the most important factor in our choice as a family for this home. Unusually - the turnover of staff is very low - the majority that comes into contact with my mother has been here for three years, this is very good. Food can always be improved. The rooms - would be improved by following suggestions - removing the desk and providing shelves/draws - to display person knick-nack to personalize the room more. (I have worked in a high-end care home myself, and I highly rate Pax Hill).

My wife has been very well looked after in the two and a half years she has been a resident. The management and care taken during the Covid period have been excellent. They always take care to fulfil the needs of the residents and their relatives. An excellent care home.

Everything is good, beautiful garden. I feel safe and happy.