Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 127 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.
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Care Provided by Pax Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 98 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1551 – £1800
  • Self-Funded Residential Dementia Care: £1698 – £2040
  • Self-Funded Nursing Care: £1803 – £1803
  • Self-Funded Nursing Dementia Care: £1839 – £1941
  • RESPITE Self-Funded Residential Care: £1820 – £1820
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1820
  • RESPITE Self-Funded Nursing Care: £2205 – £2205
  • RESPITE Self-Funded Nursing Dementia Care: £2205 – £2205

Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).

These prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Wendy Dunford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (98)
  • Single Rooms with Ensuite Wet Room (98)

Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.

Parking

  • Freely available parking on site.

Pax Hill Care Home Reviews (127)

9.9

Pax Hill Care Home has a Review Score of 9.9 (9.903) out of 10, based on 47 reviews in the last 2 years.
Over all time Pax Hill Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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  • 47
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Reviewer Connection to Pax Hill Care Home
  • 41
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  • 7
  • 5
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  • 3
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  • 1
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Total of 127, showing 41-60
Review from Pascale B (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Pax Hill (nursing home) following a stroke and requires 24/7 care. I have been extremely impressed with every aspect of her care and treatment. Over the past five months, I have come to know all the care staff, and more importantly, so has my mother, and it feels more like extended
family and friends looking after her - so much better than with changing agency workers. I'm able to visit whenever I want and for as long as I want with family and friends and even pets.
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Review from S B (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was cared for by the Pax Hill team for just under two years. She has advanced Parkinson's. Words cannot convert how wonderful the team were. They offered the best possible care, love, medical assistance and personal support. There is no doubt in my mind that Pax Hill was the perfect home for
her, and I am immensely grateful to all the staff and residents for all they did for her.
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Review from Thomas D (Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the food - we have a good chef.
The staff are very helpful and friendly.
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Review from P G (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel that my father is in the best place. Pax Hill is excellent, we feel as though we are part of a caring and kind family. Every member of staff we have met, during my father's 10-month stay, has been so kind and helpful. Everyone from the front of house staff, carers, nurses, cleaners, the handyman,
the chef and his team to the bus drivers and gardeners have been very friendly and helpful. My father's medical care is excellent, his room is spotless and comfortable and he is very happy and safe.
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Review from I C (Wife of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have felt welcomed every time I visited my husband. The carers and nursing staff were brilliant with my husband and made him comfortable through his pain and discomfort. He doesn't feel lonely now he is in his bedroom all the time as somebody is always popping in to chat with him.
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Review from D H (Son of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted my mother is now a resident at Pax Hill Care Home. She is extremely happy with her room which is great. The staff are warm, friendly and helpful. I am at ease knowing she is getting the care she needs and in such beautiful and well-maintained surroundings.
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Review from M S (Sister of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not a lot of information was given at the start of residency for my brother and me to understand the home. Meals served are generally very good but not always serviced hot, which is unappetising when trying to encourage eating. Medial care sometimes needs prompting for doctor visitor appointments. The
bed is not always made for the resident's comfort. Given a choice of room before residency then told it wasn't available - disappointing! Not always any follow-up after residency is taken up.
Reply from Jane Upfold, Marketing Manager at Pax Hill Care Home

Thank you for your review. We are sorry you didn't find our information detailed enough upon admission. New residents are provided with a welcome pack which contains information about life at Pax Hill. This usually covers most client's questions. Pax Hill has a dedicated specialist practitioner attached to our GP's surgery who visits weekly, and residents' medical needs are usually attended to in a timely manner. Pax Hill's resident liaison is available most days to assist with any concerns, and care/nursing staff are available seven days a week, 24 hours a day for residents, family and friends to talk to.

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Review from Delia T (Wife of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome. My husband has been well looked after. He enjoyed the food. The staff have been very kind and gentle. He has enjoyed the activities. He has had two weeks here in the Balmoral unit after having a hip replacement. Everyone is very friendly. It is good to know there is a trained
nurse on duty.
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Review from Amanda F (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care. Welcoming and knowledgeable team. Excellent food which makes my Dad happy! There is genuine concern for the resident and excellent communication with the family. You get to know the experts who are caring for your family member and they genuinely care. Brilliant team on reception,
always feel very welcome. Recently relations visited and accommodation was made for all of us in the garden and tea and biscuits. My father was delighted and proud of his surroundings. I can't recommend Pax Hill Care Home enough.
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Review from Lynda C (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Balmoral at Pax Hill since early autumn. I can not stress how exception the care has been.
From the moment you walk through the main doors you are greeted by a smiling face, given help and advice whenever needed. My father is really enjoying the amazing creative activities,
making new friends with residents and staff. His personal needs are met with respect and dignity. His room is always beautifully clean. Enjoys his meals. I have high praise for the level of care and compassion shown to my father. Wonderful care - thank you everyone.
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Review from Alexandra J (Wife of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is bedbound and has advanced Parkinson's and dementia. He is treated with gentleness and respect at all times. He is always comfortable and clean when I visit. The staff are friendly and welcoming to me and nothing is too much trouble. I am very happy with the care given to my husband and
would highly recommend Pax Hill.
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Review from Penny B (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The clue is in the name Pax Hill. Care home and the way that you cared for our beautiful mother was so special.
From our first contact with Pax Hill nothing was too much trouble, day one when you stayed late to help with Mum's arrival to her last hurrah and facilitating a wonderful family room for
our party!
The staff, rooms, food, gardens and love! Nothing could have been any better. Thank you!
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Review from Bob B (Son of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pax Hill was the 5th and final home that Mum lived in, for a period of 6 months. The care she received was exemplary and the staff were really accommodating. We struggled to find somewhere she would be happy and the excellent staff on the Balmoral wing, were brilliant in both attending to her needs,
which increased over time, and in engaging with her so that she felt 'understood'. One member of staff in particular offered a level of empathy and understanding that is quite extraordinary.
I would have no hesitation in recommending Pax Hill to anyone looking for a caring and loving environment for their loved one, where they can be made comfortable, engaged with, and make the most of the life they have left. Thank you Pax Hill!
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Review from J B (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that our mum has received on Montgomery Wing at Pax Hill has been fantastic. She has an exceptional team looking after her, which provides a high standard of personal care, communicates well with the family and always respects her wishes on a day-to-day basis. I am confident that despite her
difficulties she is made to feel as comfortable as possible, and her dignity assured.
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Review from Marie S (Wife of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of entry to the home a very warm welcome. Staff so supportive to relatives and keeping updated on any health issues. All staff make me feel my husband is in safe and very caring hands. He smiles and has fun as soon as he hears staff voices as his sight is not great. The care staff go
above and beyond they are just amazing.
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Review from H C (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Pax Hill to be a very comfortable and friendly place. The buildings and grounds are very well maintained. The staff on the unit are very welcoming and friendly. Contact with relatives is very efficient. The reception staff are also extremely helpful and friendly.
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Review from Felicio F (Son of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since 2021 and everyone has made her feel very welcome. She has settled in well and gets on well with all the carers who look after her. From a family viewpoint, they are always happy to talk to the family and answer any questions they may have.
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Review from Caroline D (Daughter-in-law of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived at Pax Hill for six years - initially in the EMF, then moved to nursing care. She was treated with respect, love and care by the Pax Hill staff who became more like family. Her needs were noticed and met, we were kept informed, made welcome at all times, and involved in every
decision. As her health changed she was treated with the utmost compassion, as were we when she peacefully died. We were touched by the personal way staff came to pay their respects and say goodbye. I am a healthcare professional and can say this is the best example of care of the elderly you will find.
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Review from Vickie W (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attended the fete at Pax Hill care home on 3rd July. Lovely event, we really enjoyed it, and Mum loved the singing - especially the Abba songs! The staff from the EMF wing are so friendly and welcoming, I always leave feeling reassured that Mum is in safe and loving hands. Thank you all so much for
your hard work.
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Review from A W (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Pax Hill are excellent - from management, reception, support and care staff. They always are courteous, caring and helpful - this is the most important factor in our choice as a family for this home. Unusually - the turnover of staff is very low - the majority that comes into contact
with my mother has been here for three years, this is very good. Food can always be improved. The rooms - would be improved by following suggestions - removing the desk and providing shelves/draws - to display person knick-nack to personalize the room more. (I have worked in a high-end care home myself, and I highly rate Pax Hill).
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Pax Hill Care Home is calculated as follows: ( (508 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 557 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pax Hill Care Home to verify any information. View our terms and conditions. Pax Hill Care Home has an Enhanced Service - more info.