Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 127 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.
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Care Provided by Pax Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 98 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1551 – £1800
  • Self-Funded Residential Dementia Care: £1698 – £2040
  • Self-Funded Nursing Care: £1803 – £1803
  • Self-Funded Nursing Dementia Care: £1839 – £1941
  • RESPITE Self-Funded Residential Care: £1820 – £1820
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1820
  • RESPITE Self-Funded Nursing Care: £2205 – £2205
  • RESPITE Self-Funded Nursing Dementia Care: £2205 – £2205

Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).

These prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Wendy Dunford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (98)
  • Single Rooms with Ensuite Wet Room (98)

Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.

Parking

  • Freely available parking on site.

Pax Hill Care Home Reviews (127)

9.9

Pax Hill Care Home has a Review Score of 9.9 (9.903) out of 10, based on 47 reviews in the last 2 years.
Over all time Pax Hill Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Pax Hill Care Home
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Total of 127, showing 21-40
Review from Joyce J (Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the food, staff, garden, activity.
Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We are delighted that you are happy with everything in our Balmoral Unit. Thank you for taking the time to write a review and I will pass your kind words on to the team.

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Review from Gwendoline P (Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pax Hill is a very well-managed Care Home. This was especially evident during the time of Covid when we, the residents, felt very safe. Generally, too the standard of caring is very good indeed. The carers are well-trained and very helpful in every way. Nothing is too much trouble for them at any time
of day or night.
We have a very good director of activities who provides a wide range of creative opportunities according to the many various capacities of residents. Again, nothing is too much trouble. Local visits to places of interest are also arranged.
The whole house is kept very clean and the housekeeping staff take pride in their work. The food is good and residents' suggestions are always considered.
We all very much enjoy the wildlife in the grounds, which again are very well kept.
I have no hesitation in recommending Pax Hill from every standpoint.
Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We are so pleased that you are enjoying all the activities and enrichment that we offer. Our staff takes a great deal of pride in what they do, and we appreciate you taking the time to write this review. I will share your kind words with the team.

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Review from Claire H (Granddaughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was moved to Windsor in Pax Hill from care-at-home in Kent for end-of-life care nearer to family. She was treated with dignity. kindness and respect at all times and were always kept warm, clean, comfortable, and attended to. We knew it would only be for a short time (it ended up being just
4 weeks) but the professionalism and level of care provided by all the staff reassured us that it had been the right decision to move her and it was such a relief to know even in the times we couldn't visit there would be a caring hand and friendly face to help her.
From the nurses and care support team to the admin office and reception staff, everyone puts in so much effort to make the residents, and their families feel welcome & supported.
Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

Thank you very much for your review of our Windsor Unit. It is important to us that we provide the very best care for our residents and ensure that families are kept informed and made to feel welcome at all times. I will pass your kind words on to our team.

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Review from Gill S (Wife of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pax Hill is an excellent care home with modern buildings and set in beautiful grounds. The facilities are good, everywhere is very clean and there is an excellent range of activities. My husband was looked after with care and compassion and always treated with dignity during the last four months of
his life. His end-of-life care was excellent. The staff are all delightful not only caring for him but also very caring of the relatives. I would have no hesitation in recommending Pax Hill to others.
Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

Relatives become part of our Pax Hill family and it is so important to us that they are cared for alongside our residents. We are grateful for your review and for giving us the opportunity to care for your husband in his final months.

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Review from Edward R (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was receiving palliative care for 2 weeks over the month of October.
The staff gave exceptional nursing care, being particularly attentive to patient care and communicating with myself and my sister about what to expect and how to manage the treatments he was receiving.
The team was very
good at respecting my father's wishes and providing all the help he required.
The carers were particularly kind and managed to be positive and cheerful in difficult circumstances.
At Pax Hill, we will rate highly all of the factors that contribute to a good care environment, such as food, cleanliness, etc. But really what makes Pax Hill stand out as an outstanding care home is the personal and caring nature of the team, from the moment you walk in, to the moment you leave, the whole team are there to support you in a very genuine and touching way.
Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We always strive to provide the best care possible for our residents and to be there as a support for family, your review is really appreciated and I will share your kind words with the whole team at Pax Hill.

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Review from Valerie W (Friend of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I stepped inside the care home I was met by smiles, greetings, helpfulness and kindness. Visitors are never treated as outsiders, but are warmly welcomed at any time. I know that many of the staff went the extra mile to care for and support my friend, who couldn't have been happier.
The surroundings, which are beautiful, seem so quiet, until you spot all the woodland wildlife and hear the birdsongs. I feel so glad we chose Pax Hill for my friend.
Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Valerie for your lovely feedback. I'm happy to hear you were made to feel so welcome.

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Review from R H (Son of Resident) published on 7 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pax Hill is a lovely home. The grounds and buildings are beautifully presented. Mum has been here for three months and quickly settled in with lots of help from the brilliant carers and nurses. Their unfailing friendliness and support has seen her go from strength to strength.
Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you R for your feedback, we really do appreciate your feedback.

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Review from J H (Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the view from my room.
Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you so much for your review, we appreciate your feedback.

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Review from Robert B (Respite Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my stay here in the Balmoral Unit. The staff are always very kind and compassionate and nothing is too much trouble.
Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Robert for your review. Pleased to hear you enjoyed your stay, it was lovely having you with us.

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Review from Elaine G (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Pax Hill for 2 weeks and we cannot fault the welcome we received. The staff are friendly, helpful, kind and understanding. Mum is settling in well and we would thoroughly recommend the home. The rooms are nicely decorated and look out onto lovely countryside with squirrels and
birds as constant visitors.
Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Elaine for your review. We are really pleased to see your mum settle in and be part of the Pax Hill family.

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Review from Sally H (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly a month and we are so pleased with the kind and supportive way the team at Pax is caring for her. She is catered for with lovely food, activities, events, health and well-being care. It is all done with respect but her safety and dignity are paramount.
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Review from R S (Son of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Pax Hill for a few months and the care and support he has from the whole team is incredible. He has regained his confidence and independence again. The choice of meals is excellent and all homemade.
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Review from David D (Son of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Pax Hill look after Dad so well. They provide excellent care for his physical and mental well-being. He is very happy being a Pax Hill resident.
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Review from C F (Daughter-in-law of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Pax Hill are kind, caring and considerate towards my mother-in-law. They show good humour in their working day and are very patient. Nothing is too much trouble. The bedroom is very tidy and clean, with an ensuite with various apparatus added for my mother-in-law's needs. The surroundings
and gardens are well-kept. It's clear she is very well cared for by compassionate and caring staff, who are warm, chatty and empathetic.
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Review from Rebecca W (Niece of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle passed away after living at Pax Hill Care Home for two years. It was with some trepidation that my cousin decided on full-time care for my uncle but we can honestly say that for the entire time that he lived here, he appeared happy, stimulated, well cared for and always well turned out.
My
mum and I were so impressed with the care and compassion that he was shown by all of the staff and how well the family were supported in my uncle's last few days.
Thank you so much for looking after a very special person.
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Review from Maggie H (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first joined Pax Hill Care Home as a respite care user on February 2nd 2024, on discharge from hospital and right from my first introduction to one of the fun activities, have felt happy and secure here. To such an extent, have decided to become a resident. Set in beautiful surroundings, with delicious
food and a friendly atmosphere, it seemed the place for me.
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Review from David H (Son-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Pax Hill, based on my experience of 2 months of care for my Mum. Each time I visited, I found it to be excellent. The Windsor nursing staff were always warm and friendly, regularly giving time to talk me and other visitors through the situation as Mum's end of life care progressed.
My mum was treated with respect and dignity during her time there. The nurses' priority was to keep her happy, comfortable and pain-free. Everyone was kind and caring: It was possible for us to personalise the freshly painted room - incl. with favourite paintings on the walls - so that it felt like home. It was also quiet in the room with a lovely view out over the courtyard (lit with garden lights in the evenings). Lots of activities were advertised, and the common room had lots of films, books, and CDs. When Mum passed away, the nursing and care team gave us excellent guidance and emotional support, and have been warm and friendly with time to talk when we've been back since.
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Review from Cliff W (Husband of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted in late 2023 from hospital for palliative end-of-life nursing case.
She passed away in Jan 2024. I am grateful to all of the staff at Pax Hill Care Home for the exceptionally professional and loving care given to my wife during her short 2-month stay. Nothing was too much trouble
and she was treated with respect and loving care making her happy, comfortable and pain-free right to the end of her life. I can't emphasise enough how pleased I am with the warm reception we were given right from our very first visit by the reception and all the staff prior to and then during my wife's short stay until she passed away.
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Review from Sarah H (Daughter of Resident) published on 3 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities are simply outstanding. My beautiful mum was a resident on the Windsor floor for over two months, and we are so thankful she was in the loveliest place possible and received the very best end-of-life care from a wonderful team. We always received a warm and friendly welcome.
All staff are truly exceptional, from receptionists, resident liaisons, nursing teams and carers to domestic help, handyman and activity coordinator. Everyone was kind and caring and had so much time for my lovely mum and our whole family - nothing was too much trouble. It felt like a family, and my mum was treated with the utmost respect and dignity during her time there. The nurses kept my mum happy, comfortable and pain-free, and this was their priority. Each room is decorated and personalised, so it feels like home. When my mum sadly passed away, the nursing and care team gave us the guidance, love, emotional support and privacy we needed. We highly recommend Pax Hill to care for your loved ones.
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Review from Paul W (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursing care for my mum. Nothing was too much trouble, and they were always there to help and care for her. All staff were wonderful, and would highly recommend Pax Hill. When my mum sadly passed away, they were there for support.
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Pax Hill Care Home is calculated as follows: ( (508 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 557 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.

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