Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 129 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.
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Care Provided by Pax Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 98 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1551 – £1800
  • Self-Funded Residential Dementia Care: £1698 – £2040
  • Self-Funded Nursing Care: £1803 – £1803
  • Self-Funded Nursing Dementia Care: £1839 – £1941
  • RESPITE Self-Funded Residential Care: £1820 – £1820
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1820
  • RESPITE Self-Funded Nursing Care: £2205 – £2205
  • RESPITE Self-Funded Nursing Dementia Care: £2205 – £2205

Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).

These prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements.

Contact Pax Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pax Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Wendy Dunford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (98)
  • Single Rooms with Ensuite Wet Room (98)

Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.

Parking

  • Freely available parking on site.

Pax Hill Care Home Reviews (129)

9.9

Pax Hill Care Home has a Review Score of 9.9 (9.910) out of 10, based on 48 reviews in the last 2 years.
Over all time Pax Hill Care Home has 129 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pax Hill Care Home
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Total of 129, showing 101-120
Review from V A (Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the accommodation, cleanliness, food and staff very satisfactory and I have a nice view from my room. I also take part in all the activities available.
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Review from S C (Nephew of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and do a great job caring for my aunt. The standard of care and the clean facilities has been exceptional over the 6 years my aunt has been a resident.
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Review from Caroline B (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Pax Hill for 6 months. She is well cared for, happy and treated with kindness, dignity and respect. The staff are always relaxed and present. A very positive and happy exterior. I regularly ask Mum if people are kind to her and she says yes. Her room is clean and tidy and her clothes
are clean.hygiene is good - no nasty smells. I am advised if the staff are worried about her.
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Review from Sheila B (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is clean and tidy and smells fresh. The staff are very friendly and caring and seem to know their residents very well.
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Review from C S (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well run nursing home. Lovely friendly staff at all levels. Any small concerns I have had over the past year are always dealt with very quickly.
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Review from A M (Daughter of Resident) published on 21 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very glad that we found Pax Hill Care Home. It was difficult making the decision that my mum needed to be in a care home. She has been living here for 9 months.
Mum is well looked after in all aspects of her care. There are plenty of permanent care staff who are cheerful and thoughtful. Mum’s
medical needs are supervised by the nursing staff, with whom we have very good relationships.
Activity Coordinators do a superb job. There are a range of activities each week, in the lounge, in the activity room, or when the weather is pleasant, outside.
The cleverly designed, purpose-built home is set in beautiful grounds. The gentle curve of the corridor makes the spacious building feel cosy. Her en-suite bedroom is well equipped and has a gorgeous view. The home is always very clean.
Mum is safely looked after and she is happy. I visit frequently and the visits are enjoyable.
We have to trust someone to look after mum, and I am pleased that we can trust, wholeheartedly, the staff at Pax Hill.
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Review from Helen (Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Pax Hill for two months and have settled in well.
I have found all the staff very caring and friendly and very willing.
I really enjoy all the activities I can attend and the outings that are arranged which means that I do not have to spend a lot of time in my room.
Having friends
and family living close by is, of course, a bonus.
The outlook from my room is beautiful and I love watching the wildlife and being able to sit outside.
I am a little disappointed with the food, always having been used to home cooking.
Very often it is too spicy and peppery and chips with everything.
Also, the desserts taste very artificial and too sweet for someone with diabetes.
I do realise it is difficult cooking for large numbers.
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Review from L M (Daughter of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but high praise for the way my relative’s personal, nursing and social needs have been met. Carers and nurses are professional, understanding and compassionately patient, with relatives' input welcomed.
Activity co-ordinators are talented and imaginative, working tirelessly to: devise outings;
provide a wide variety of diversions and activities; organise seasonal events; and still find time for a one-to-one with residents.
Catering's excellent, with appealing, varied menus and chefs open to suggestions. Everything (including afternoon and residents’ birthday cakes) prepared on site, in pristine modern facilities.
Hygiene standards are high throughout; residents’ bathrooms spotless. Cleaners smart, friendly, and thorough. Decoration/maintenance to highest levels.
Management is approachable and highly effective, regular surveys encourage feedback, shortcomings/suggestions speedily implemented.
An uplifting, reassuring team spirit pervades Pax Hill. It is a very special place.
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Review from A R (Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very caring people here.
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Review from W M (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for many years.
The care and attention she receives is excellent by the home and the staff are very friendly.
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Review from Maragaret M (Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and please to find activities available to keep us occupied.
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Review from Sylvia B (Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy at Pax Hill Care Home, the staff are very kind and helpful. The food is good. The building is always warm and clean. The staff are very pleasant. I am very happy here.
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Review from R M (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who has advanced dementia has been in Pax Hill for 4 1/2 years. She is treated with kindness and respect. She is very happy in Pax Hill. The staff are excellent. My sister and I are confident that mum is safe and happy.
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Review from J H (Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, well looked after. The food is excellent and comfortable room. No complaints at all.
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Review from John S (Friend of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is spotlessly clean and all staff seem to provide a sympathetic and caring support to the residents. Activities are available for those residents who want it. Food looks appetising and well presented.
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Review from Debbie F (Daughter of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother first came to Pax Hill in September 2017 for respite care having been hospitalised after a fall at home. Initially, she was confused and unhappy being away from her home. After assessments, it was realised she needed to be in full-time care. With the help of the caring staff, my
mother has now settled in well and is very happy. She is fulsome in her praise of everyone. The nurses and carers are aware of her specific needs, likes and dislikes and are always respectful and helpful. She has mobility difficulties and vascular dementia and has always been demanding, very independent of mind and spirit and it takes special skills to care well for such people. This is carried out in an exemplary way by everyone involved at Pax Hill. The staff, from the receptionists to the carers, nurses, activity staff, maintenance, management and admin - have all been helpful and very caring to me as well throughout a very stressful period. My mother and I now have peace of mind.
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Review from E L (Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this care home for one year. It is comfortable and friendly. I moved in here a year ago to be near my two sons as my husband had died and they both live in Farnham.
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Review from Eileen W (Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived in Pax Hill Care Home for over ten years, firstly in the old home that was originally owned by Lord Baden Powell.
We came to the new building several years ago and except for a blip or two, it has been a happy time.
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Review from P W (Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is as noted by my ratings and I don't think I can add anything but would emphasise that the care is really excellent.
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Review from Peter D (Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Calm and peaceful. Service is very good. Comfortable, warm and clean.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Pax Hill Care Home is calculated as follows: ( (521 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 569 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pax Hill Care Home to verify any information. View our terms and conditions. Pax Hill Care Home has an Enhanced Service - more info.