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Barchester St Thomas Care Home

St Thomas Close, Basingstoke, Hampshire RG21 5NW
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The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke

Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly...  

Care Provided by Barchester St Thomas Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,747N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester St Thomas Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jenny Rafemoyo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (77)

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8.7

Barchester St Thomas Care Home has a Review Score of 8.7 (8.654) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from Sharon N (Daughter of Resident) published on 20 July 2026 Submitted via Website
Overall Experience

My mum was here from end of June 2025 until the 1st of july 2026 ,we have had so many worrys about mums care at st thomas care home so many red flags to many to mention, neglect in medical care and treatment ,illness ignored no help gotton for her ,cuts bruises no explanation given for her injuries, many unattended falls ,left dirty soiled ect we were in talks to move her as the neglect would kill her in the end ,but it was to late mum was dieing, 3 days she clung on in the home to frail to be moved to hospital, she was left in pain for hours even tho med were prescribed by the doctor ,nobody checked her to see her pain just left ,she was given regular pain med under 24 hour after the doctor came in a few days later she had to listen to another neglected resadent screaming and banging her bedroom door nobody came to help ,mum wasn't even aloud to die in peace if you truly love your family members don't put them at st thomas care home not enough staff and not enough care or compassion

Reply from Feedback Team, The Feedback Team at Barchester St Thomas Care Home

Thanks for sharing your feedback with us during this difficult time, and please accept our deepest condolences on the passing of your mum. We're sorry to read that your experience with the home didn't meet your expectations. We can assure you that your complaint is being taken seriously and is...  

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Review from Iris H (Sister of Resident) published on 11 June 2026 Submitted via Website
Overall Experience
I cannot thank the staff enough for the care and support they provide to my sister. Everyone is extremely friendly, welcoming, and always willing to help. They genuinely care about the residents and go above and beyond to make sure they are comfortable, safe, and happy.
It gives our family great peace of mind knowing my sister is being looked after so well. The staff are kind, professional, and always approachable whenever we have questions or need support.

I would highly recommend this care home to anyone looking for compassionate and high-quality care for a loved one.

Reply from Jennifer Rafemoyo, General Manager at Barchester St Thomas Care Home
Hello Iris,

Thank you so much for your kind words. Your feedback will be shared with our team. It is our pleasure to care for your sister at St Thomas.

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Review from R L (Sister of Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

We visit weekly to visit my brother who has been a resident for just over a year. The front of house staff are always very welcoming, as is the manager, and the security and sign in process is well managed. The carers and cleaning staff are generally cheerful and approachable, though at times the care staff are very busy and could do with more hands on deck! The activities ladies are joyful and inspired. The building is clean and well kept, the menus are good, and my brother well fed. The nursing staff while professional, are not as approachable. The facilities for visitors are very good, as is the cake offered!

Reply from JENNIFER RAFEMOYO, GENERAL MANAGER at Barchester St Thomas Care Home

Thank you for your feedback. I will pass on your kind words to the team. Your feedback is very valuable in ensuring we are providing the best care to our residents.

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Review from S H (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

Dad is settling in well, the staff & residents are friendly. There is an excellent choice of food & drink available. Dad is safe & loves to walk freely around the garden & care home with a highlight of a trip to the chapel cafe for tea & cake!! Thank you.

Reply from Jennifer Rafemoyo, General Manager at Barchester St Thomas Care Home

Thank you for your wonderfully kind words. We will ensure this is passed onto the team. We are so pleased your dad is happy at St Thomas.

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Review from Tracy C (Daughter of Resident) published on 5 April 2026 Submitted via Website
Overall Experience
With a career in care finding a care home for your father is very challenging.
From the moment I made the phone call asking if I can pop in to view I knew instantly that this was a good choice.
The level of care from staff goes above expectations everyone welcomes you.
And I have watched him bloom and get his confidence back. He's eating properly and always offered alternatives if he's not feeling well. The Activity team go above and beyond.
There has been issues that the management team have addressed and even though some may have been minor to them they have been dealt with professionally.

But the main thing is that he feels safe and at home.

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Review from Julie B (Cousin of Resident) published on 28 November 2025 Submitted via Postal Card
Overall Experience

Everyone has been so helpfull to us as well as my cousin. A beautiful place, lovely staff.

Reply from Jessica Brolan, Operations Manager at Barchester St Thomas Care Home

Hi Julie, Thank you for you review, and I am glad that you find St Thomas beautiful and our staff helpful.

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Review from J N (Resident / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Excellent facilities. Staff very good.

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Review from Olive S (Wife of Resident) published on 7 April 2025 Submitted via Website
Overall Experience

St Thomas care home was really kind to my husband where he stayed for eight weeks. The staff were so helpful and couldn't do enough to help.Everywhere was clean and tidy. It was a help to know he was safe as he had dementia and had a tendency to wander. All in all a lovely place.

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Review from Chris C (Son of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

My mother was admitted as an emergency admission. Staff were fantastic in doing the assessment very quickly, transporting my mum to the care home and welcoming her to her room with a card and flowers.

Reply from Cosmin Tiriteu, Operations Manager at Barchester St Thomas Care Home

Thank you for your kind words, we appreciate the difficult situation you found yourself in with your mother and it was our honour to be able to support you through this time. We are so pleased that your mother has settled into our home.

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Review from Ann B (Wife of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience
I can't thank the staff at Barchester St Thomas Care Home enough. The love and care they show to my husband is wonderful.

There is no way on God's earth I could have looked after him at home. When I go to St Thomas to visit, there is a warm welcome.

Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to write your thanks for the team at St Thomas, we certainly appreciate it very much and are so happy to hear that the welcome you receive helps along with the care of your husband, we certainly pride ourselves on making our families and visitors part of our home.

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Review from Grace S (Granddaughter of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

Me and my mother cannot recommend this home enough. After a bad experience, my grandma was placed here and we both saw a rapid improvement in her mental and physical health and happiness. My grandma spent her last few years being loved and cared for by the amazing staff. I honestly believe this love and care gave her more years with us and for that, we are eternally grateful. It is a beautiful place and lots of activities and places to sit and walk about, especially for my grandma who loved to walk.

Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you so much for your kind words, these mean the world to the team. It was our pleasure and privilege to care for your grandmother.

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Review from P S (Wife of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

I am happy with the care provided. The staff are very approachable and helpful. The activities are a key part of the well-being of my husband.

Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to review our home, we really appreciate this, we are so pleased that you find the team approachable and the activities team love improving the well-being of all the residents. Please do let us know if you have any seasonal activities that your husband would enjoy.

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Review from Jacqui A (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Fantastic care home, very homely. Great care staff, management, clerical staff, very understanding of needs of both my mum and family, very attentive. Great meals provided, lovely rooms, I would highly recommend.

Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

What a lovely review. Thank you so much for taking the time to do this and it's so fantastic to hear that you would recommend us.

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Review from G S (Daughter of Resident) published on 30 May 2024 Submitted via Website
Overall Experience

My mother has been very unwell recently, all the staff have been kind, caring and thoughtful. The home is well maintained the staff go out of their way to help and have the ability to recognise an individual persons needs. I am pleased we chose Barchester St Thomas for Mum.

Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to review your Mother's care. It is our pleasure to care for your mother and thank you for your kind words.

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Review from Allan J (Husband of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience
Very sound management who succeed to a very great degree. Rooms are very comfortable and perfectly suitable for their purpose. Apart from one very disappointing first lunchtime, meals are varied and well-presented with good quantity and choice of food.
Staff are, on the whole, very friendly and helpful, apart from one or two who could show a little more enthusiasm.

The care home, which is well set out, seems ideally set out as a nursing home and should prove very attractive to those seeking a refuge for patients with Alzheimer's.

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Review from S D (Friend of Resident) published on 18 October 2023 Submitted via Website
Overall Experience
We are a group who have known each other for over fifty years, who were sad to hear our friend was involved in a hit-and-run accident a year ago. After an active life, living alone in a house with two extensive gardens, cycling 100 kilometres a day and visiting each of us regularly, memory issues now made living alone difficult.
Initially, the care home he was sent to for evaluation was far from ideal. We looked at several care homes in the area. St Thomas Care Home was the best, with bright, airy rooms surrounding a large central garden. The facilities are pleasant, and the food is good.

However, it is the attitude of the staff where the home excels. They dealt with a difficult transfer from the previous home with care and patience. They have gone the extra mile to help our friend, providing him maximum freedom to do what he wants and letting him do work in the garden. The staff are always cheerful and supportive. Our friend now strongly expresses a wish to remain at St. Thomas.

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Review from Anita C (Independent Advocate/Deputyship) published on 25 September 2023 Submitted via Website
Overall Experience

To start with, the manager welcomes with a beautiful smile. I was humbled with the welcome l was given by both the management team and staff. The resident looked so happy and the place is amazingly beautiful. It smelt fresh throughout the entire building. The care for residents is prioritised greatly. I would recommend this care home anytime. It's good beautiful and well-managed.

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Review from Anne-Marie H (Daughter of Resident) published on 3 August 2023 Submitted via Website
Overall Experience

Unfortunately, my mum needed full-time dementia care. It was such a hard decision and a worrying one too. We were recommended St Thomas and the manager and the staff put us at ease straight away. My mum has now been there for over a month and she has settled right in. I have total peace of mind. They look after her in the best way possible. She gets involved in the lovely activities they have, sits in the beautiful gardens, loves the food and has made friends. The care team are second to none. Always checking on her, making cups of tea, helping and really giving them the best quality of life you could hope for with this terrible disease. I would recommend St Thomas to anyone in our situation in a heartbeat. Everything we have requested whether it be to put a picture up, a TV in the room, hairdresser it’s done without question. My mum always looks lovely and presentable every day which shows me how much they care and have listened to our requests. Thank you.

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Review from Jackie G (Wife of Resident) published on 31 May 2023 Submitted via Website
Overall Experience

The staff are friendly, approachable, patient and caring. They put my husband's needs and safety first, and I trust them to care for him. The manager is really welcoming and is involved with the care of the residents. There is good communication between staff and myself. The building is impressive and comfortable and is kept very clean. The garden is a safe, calm place. A bonus!

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Review from Christine S (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

Mum had a series of falls last year and was diagnosed with slight dementia. She was in hospital for two months and became frail, could no longer walk and totally incontinent. She was then transferred to Barchester St Thomas Care Home where she has flourished! The family and myself no longer have to worry about Mum not eating as the food is amazing. The care she receives daily is amazing and many of the staff genuinely love Mum. Entertainment and mental stimulation is greatly encouraged. Security is very good, cleanliness, laundry and day-to-day care are good. The staff are very approachable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 August 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 27 Oct 2025

    We had the absolute pleasure of welcoming a lively group of little ones from St Bernard’s Nursery to our home. The room was filled with laughter and energy as the...

  • 27 Oct 2025

    Residents at St Thomas have been getting into the Halloween spirit this week with a creative afternoon of themed colouring! From pumpkins and friendly ghosts to cute cats and witches,...

  • 27 Oct 2025

    Residents were delighted this week as we welcomed Hannah and her adorable guinea pigs to our home! The fluffy visitors were a huge hit, bringing joy, laughter, and plenty of...

Upcoming Events

There are no upcoming events for Barchester St Thomas Care Home.

Awards / Recognitions (54)

Accreditations

There are no accreditations posted yet for Barchester St Thomas Care Home.

Meet the Team (9)

Jenny Rafemoyo
Jenny RafemoyoJob Title:General ManagerJoined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.

In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.

I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.

As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.

St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.

At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony Thomas
Sony ThomasJob Title:Deputy ManagerJoined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen Netoiu
Carmen NetoiuJob Title:Head HousekeeperJoined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.

My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing Obot
Blessing ObotJob Title:RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem Tamakloe
Queenly Edem TamakloeJob Title:RGNJoined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe Stapely
Chloe StapelyJob Title:Activities CoordinatorJoined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.

I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka Rai
Sikka RaiJob Title:Senior Care AssistantJoined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine Chi
Delphine ChiJob Title:Care AssistantJoined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

Prudence George
Prudence GeorgeJob Title:Clinical Lead NurseJoined: 2022

I am the Clinical Lead Nurse and have been working with St Thomas since September 2022. I truly enjoy being part of this team because of its strong commitment to delivering the highest standards of care and our continuous drive for improvement.

Frequently Asked Questions about Barchester St Thomas Care Home

What types of Care is Barchester St Thomas Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester St Thomas Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester St Thomas Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester St Thomas Care Home to the centre of Basingstoke?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

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