Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.5 112 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue Kelly (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (35)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.

Parking

  • Parking permits available from the receptionist for the duration of visits at the home.

Field House Care Home Reviews (112)

9.5

Field House Care Home has a Review Score of 9.5 (9.509) out of 10, based on 14 reviews in the last 2 years.
Over all time Field House Care Home has 112 reviews.

Overall Experience
  • 77
  • 33
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Date Published
  • 112
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Reviewer Connection to Field House Care Home
  • 37
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Total of 112, showing 41-60
Review from Susan W (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was a resident at Field House for over 5 years, in the same room and in the same bed. The care that she had was amazing. She was always washed and clean (albeit not always in her own clothes). She was turned regularly and had very few bed sores. The staff were very patient with her and some became
fond of her. They would go out of their way to ensure that her television was turned on and when she needed it, she was patiently fed. The manager was always approachable and helpful. During the pandemic they kept us informed with regular updates and when able allowed visits. They were able to identify changes in her and, know when her end was nigh, so we were able to say our goodbyes.
Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments, we are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review from Jane T (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Field House for 2 weeks for respite care. The whole process from making the booking, preliminary discussions, and admitting and discharging her was very efficient and friendly. The staff went out of their way to make mum feel welcome and include us as relatives in the process. Mum
can't hear on a mobile phone but staff were happy to organise facetime calls at our convenience. They kept us updated but were also mindful that as it was respite we didn't need to be troubled all the time with queries etc which was great. She was a little unwell at one point which they handled with extreme professionalism and a caring attitude. After discharge, we had to go back to collect some medicines and they were genuinely interested in mum, and about her wellbeing, how she had settled being back home, and wishing her the best. Thoroughly recommend Field House. Mum's comments were 'all the staff were so helpful and friendly. The food was very good and the room was lovely. I had a nice time'
Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your kind words. We are glad to hear that Mum enjoyed her stay with us. We would be happy to look after her again should you need us in the future. Thank you for your recommendation.

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Review from Ann F (Daughter of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Field House after a stroke, she was unable to speak and needed nursing care as she had a PEG feed insitu.
Slowly mum progressed, the PEG was removed and she had some great days, meeting new grandchildren and great-grandchildren over the seven years she was in Field House. The care
given to her by a dedicated staff group was brilliant. We were always kept informed of any important changes and the whole family was welcomed to visit. This changed with the pandemic but we were still able to keep in touch. A wonderful caring team. Who provided the family with support at a very difficult time, and mum with much love and care. Thank you
Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time and hope you will go away from this feeling like your mum received the best possible care.

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Review from Sheila B (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Field House Care Home in May 2020 from hospital. He was bedridden and at that time in a poorly state of health. Due to covid restrictions, we were unable to visit on a normal basis, however, whenever my father's health became 'critical' I was contacted and able to visit briefly.
This I found very comforting to both my father and me. I found him to be comfortable, clean and well looked after. My father also recognised that he was
in the best place for him in his situation. The staff of the care home were helpful, friendly and caring. However, it was not easy for them because of the restrictions brought about by the pandemic and the precautions they had to take, but it was obvious they were doing their very best to cope with an awful situation. I was kept informed of my father's health situation throughout but sadly he passed away in June 2021 five days after his 99th birthday. He had been well looked after during his time at Field House.
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Review from Nicola O (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Field House was everything I had hoped for. My mum went there following a disastrous 3-week stay in another local carehome which culminated in her being admitted to hospital. She was discharged to Field House and I cannot fault their care in any way. The staff are brilliant and looked after my mum so
well in spite of her extremely high needs due to dementia. The managers are totally committed and know exactly what is going on at any time. The home is run in a very professional manner whilst maintaining attention to detail for each resident. Nothing is overlooked and my mum was treated with kindness and dignity. Although visiting was difficult I was allowed Zoom calls whenever I wanted.
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Review from S W (Partner of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner told me he had never been to a place like it. No matter what happened, someone was always there to help, they took it in their stride and nothing was too much trouble. He constantly said he was very comfortable.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Field House Care Home

Thank you for sharing your lovely experience with us, we are so please that your partner was happy with our services. Please let us know if there is anything else we can do.

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Review from Liz S (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad stayed at Field House, Dad for two years and Mum for five years. Although very sad to leave their own home, they soon realised Field House was a very comfortable home from home. The staff were always very friendly, professional and respectful. Nothing was too much trouble. It was a great
comfort for the family during lockdown that they could be confident that Mum was being very well cared for.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Field House Care Home

Thank you for sharing your experience with Field House with us, we really appreciate your lovely comments. We are so pleased that you had confidence in the care that they provided for your parents. Please let us know if there is anything we can do for you.

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Review from Z T (Respite Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well looked after. Assistance when required all with kindness and respect. This has been a very welcoming respite experience and all the staff have executed in their caregiving reassurance as and when required - I am very happy to recommend Field House. Thank you very much.
Reply from Melanie Cope, Customer Service Adviser at Field House Care Home

We are so glad to hear you would recommend us to others, and that you felt well cared for during your time here. Thank you for taking the time to leave such a lovely review!

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Review from Derek H (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Field House in August as he was no longer able to safely look after himself at home. Unfortunately, it was known that his time was limited due to his failing health.
From day one the team could not do enough to make him feel welcome, safe and happy. As such he settled in quickly
and benefitted hugely from the care and regular contact he had. He definitely seemed to improve in both health and attitude to life.
Clearly current circumstances meant visiting was difficult but the team did everything they could to facilitate and encourage contact with the family. In writing this review I am reliant on just 2 visits but also on our family's experiences when my mother was resident.
I was very impressed by the standards they maintained and the efforts taken to ensure the safety of father and their other charges.
As expected, my father was not with them for very long but I am grateful for the care and support they provided to him and our family in this difficult time.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your kind words. We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from H C (Resident) assisted by family/friend published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Field House Care Home was a very happy one. My stay was only short, but the care and attention to detail was wonderful, any problems I might have had were solved with good grace and a smile. Such a great team working together made the home a great place to recuperate.
Reply from Emily Wilson, Customer Services Adviser at Field House Care Home

We really appreciate your kind words regarding Field House. We are so pleased that you enjoyed your stay with us and that you're happy with the care that was provided. Please let us know if there is anything we can do to help you in the future.

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Review from Ruth G (Daughter of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in the care home for over a year now. It is such a relief to know that she is safe and so well cared for, especially over the period of lockdown. Video calls, FaceBook photos and phone calls have kept us in contact. The staff are always helpful, polite and respectful towards mum which
makes her feel cared for and happy. She could not be in better hands.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.

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Review from A H (Friend of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was cared for very well for 5 years at Field House. She was always looked after with great patience, particularly so as she was a little eccentric. She died on 21st May during the lockdown period. Staff had been really helpful, keeping in touch with me regularly and arranging a phone video
call on her birthday. She couldn't have been in a better place.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from E B (Sister of Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my almost everyday visits to my sister, I found the staff to be very polite, pleasant and helpful. My sister was there for end of life care and I think she was accepting that she was in the best place when she could no longer stay in her own home. She was allowed to bring in some small items
of furniture, pictures and other personal items, which made her room seem more homely. Although sometimes she was uncomfortable from her illness, she was treated with care and respect and was as happy as she could be in the circumstances. It was unfortunate that due to lockdown restrictions she did not have visitors for the last nine weeks of her life but that was not the fault of the care home.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from S C (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely professional, friendly, caring and understanding towards mum and our family.
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Review from Daniel M (Son-in-law of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law went into the care home due to end of life care. The care and attention the home gave him was amazing and I cannot fault their professionalism and dedication to him while he was in the care home. They are a special group of people that made sure his final days were as dignified and
pain free as possible.
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Review from N B (Father of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very comforting to us that the nursing team was so dedicated and professional in looking after her. Alongside were the wonderful carers who were so very gentle and considerate in the way they looked after her.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.

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Review from Penny E (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum initially went into Field House 15-months ago for end of life care after a fall, followed by 3-weeks in the hospital. We as a family can’t thank all you wonderful carers enough for your amazing care and attention you gave to Mum during this time.
The fabulous chefs came in regularly to discuss
her food likes/dislikes to encourage her to eat. All staff are caring and get to know the needs of their residents. I believe you all became her second family over this time as her world became smaller.
She was bed-bound by her choice, but the regular check-ups by various staff throughout the day kept her occupied, even more so since we couldn’t visit. She constantly said how grateful she was for all the care and attention she was given. We as a family can’t thank every single person enough for looking after our mother the way you did!
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for trusting us with your mothers care. We really appreciate the kind comments.

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Review from Paul F (Husband of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Wife is receiving despite the current Covid-19 crisis is amazing; the communication from the home is also good. I am extremely confident that she will continue to receive care that is in my mind second to none.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for such lovely feedback. We are very happy to hear your wife is well looked after.

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Review from Janet W (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband was only in the home for two weeks, the staff were amazing, very professional, caring and friendly. Nothing was too much trouble for any of them. At the end of my husband's life, the staff showed so much care and dignity towards me and my daughter.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are very saddened about your loss. Thank you for your kind comments.

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Review from J N (Daughter-in-law of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late father-in-law was well cared for and happy during the last two years, until his death this week.
Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are so sorry to hear about his passing. Hopefully, you can go away from this feeling like your father-in-law received the best possible care.

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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Field House Care Home is calculated as follows: ( (102 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 163 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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