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Field House Care Home

8 Townsend Road, Harpenden, Hertfordshire AL5 4BQ
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the staff were amazing, very professional, caring and friendlyJanet W(Wife of Resident/Service User)
Field House Care Home, Harpenden
I was very, very impressed by the standards which were extremely high in Field House.A L(Wife of Resident/Service User)
Field House Care Home, Harpenden
Activities were always organised every day and Mum spent a very happy, comfortable three years thereErica D(Daughter of Resident/Service User)
Field House Care Home, Harpenden

Welcome to Field House Care Home

For more than 30 years, Field House Care Home has been at the heart of the Harpenden community, providing high-quality Nursing and Residential care in a warm, friendly, and homely environment.

Located in the beautiful town of Harpenden, Field House plays an active role in the local community. Regular events, including the Community Companions Café, together with visits from local schools, entertainers, and community groups, help...  

Care Provided by Field House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,350
Residential Dementia CareFrom £1,350From £1,350
Nursing CareFrom £1,350From £1,350
Nursing Dementia CareFrom £1,350From £1,350

Contact Field House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Clare Batty(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (35)

Visiting

  • Prospective residents, families and visitors are welcome to visit Field House at any time. Whether planning ahead or passing by, visits are always encouraged. To help the team provide the best possible experience, calling in advance is recommended, although walk-in visits are also welcome. If you visit at lunchtime, you are welcome to enjoy some of the delicious, freshly prepared food from the kitchen and experience the dining service for yourself. If you would like to join Field House for lunch, please let the team know in advance so they can make the necessary arrangements.

Parking

  • Parking is available both on-site and on surrounding streets for visitors. Parking permits are available from the receptionist for the duration of your visit, and the team will be happy to assist you with this on arrival.

Field House Care Home Reviews (119)

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9.0

Field House Care Home has a Review Score of 9.0 (8.986) out of 10, based on 15 reviews in the last 2 years. Over all time Field House Care Home has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from Christine S (Daughter-in-law of Resident) published on 9 November 2018 Submitted via Website
Overall Experience
Both my partner's parents lived in Field House for some years. They were not easy people, unused to interaction with others, but Field House staff really worked hard to cater for their needs. I was always able to find someone with whom I could discuss concerns and felt that these were listened to and, usually, acted upon.
I would single out the quality of the food, which always looked appetising and offered a reasonable variety; it was certainly much better than the food offered to my own mother in a different care home. Laundry services were very efficient, and the general level of cleanliness very good. I did sometimes think the activities were less than inspiring, but I realise that this is a very challenging area and indeed my "in-laws" did not want to participate.

The staff team was well motivated and the atmosphere always seemed to be very positive. Turnover was pretty low, so residents could build relationships with carers and nursing staff.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the quality of the food and care your in-laws received. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from S L (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card
Overall Experience
We have been very happy with the quality of care at Field House. The staff are all very friendly, kind and supportive and some have a fabulous sense of humour, a very welcome attribute when dealing with difficult circumstances.

Mum has enjoyed the food and the warm welcome.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the quality of care your mum had received from the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Alan M (Respite Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

After a fall on the pavement, I was taken by ambulance to the hospital for x-ray to my pelvis which was (slightly) fractured. After several weeks in hospital, I was transferred to Field House for rehabilitation (4weeks). The atmosphere there was welcoming and the staff efficient and very friendly and yet there was clearly an underlying discipline. My stay was enjoyable.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that your stay was enjoyable and appreciate your comments regarding the welcoming atmosphere and friendly staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Elizabeth C (Sister of Resident) published on 5 September 2018 Submitted via Postal Card
Overall Experience

As a visitor, I have found the staff pleasant and kind at all times.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the kindness of the staff. We will share your comments with the manager. The Bupa Customer Care Team.

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Review from Nichola T (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card
Overall Experience

My father was only at Field House for a short time before he sadly passed away. During his stay, he was very well looked after by a great team who do an amazing job. Not long after he went to Field House he celebrated his 90th Birthday. The staff laid on a lovely lunch for him, my family and a couple of his friends and even cooked him his requested meal. It is small things like this that are really appreciated and shows the level of care and compassion Field House gives to its residents.

Reply from Andrew Hyland, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and it's the personal touches we provide for our residents that make the difference. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A M (Relative of Resident) published on 14 May 2018 Submitted via Postal Card
Overall Experience
My cousin's health and peace of mind have improved immensely during his time at Field House. Staff have all shown both professionalism and kindness.

The food has been good and the accommodation very well presented and comfortable. I have no reservations about recommending this home or about my cousin returning should he need to.

Reply from Gabriella Mills, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear your cousin had a positive experience at Field House and with the staff. Your comments are greatly appreciated and will be shared with the home's manager.

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Review from David B (Son of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience
My father moved in 15 months ago. The move was easy and the staff are helpful, friendly and caring from the start. The manager is very good, clear communication with us and my father. He is always clean as is his room and the home.
Medication is administered efficiently. His health issues are reacted to quickly and the home seems to have a good relationship with Gp's and other service providers.

The staff seem to go "The extra mile" my father is happy!

Reply from Stephen Rondel, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Anne H (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card
Overall Experience

My Mother has been very weak and poorly during this last month, but the care and attention she has received at the home has been absolutely wonderful. Nothing has been too much trouble for the staff and they have bent over backwards to ensure that she is comfortable, fed with that she would like and kept a close eye on. We are extremely grateful for all their care and attention. We, (the family), can find no fault with the home or staff.

Reply from Stephen Rondel, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about the care at our home.

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Review from Katrina M (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

My father has lived in Field House Care Home for just over a year now. During this time, I have nothing but praise to say about it. The staff have treated him with care, kindness, respect and dignity. They have adapted to his changing care needs involving us closely with all aspects of his care. All the staff have always been supportive to us as a family and have shown kindness and understanding to my 91-year-old mother when we bring her to visit her husband of 70 years. They have tried their best to make it as much like home as possible.

Reply from Natalie Krisman, Customer Services Administrator at Field House Care Home

Thank you for your kind words and I'm pleased to hear you and your family have felt at home and welcomed by our caring staff and that you're happy with your father's care.

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Review from M P (Resident / Service User) published on 21 March 2018 Submitted via Postal Card
Overall Experience

I came to Field House on 16th January following a week in hospital suffering from pneumonia. What I needed was somewhere quiet where I would be cared for whilst I recovered sufficiently to return home and, with carers, to live in my own home. Field House has met my needs. The staff are friendly and helpful. The home is very well equipped and comfortable. If I need respite care again I would hope to find a place here.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. I hope that you are now back in good health and when you next need a little bit of pampering you will come and stay with us again for some respite care.

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Review from Mike S (Son of Resident) published on 21 February 2018 Submitted via Website
Overall Experience
Needed urgent short-term convalescent care for my mother who was on the point of discharge from hospital after an urgent operation.

The management and staff could not have been more understanding and helpful. Stress levels immediately reduced! The actual care my mother then received was superb. The atmosphere was truly friendly and welcoming.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review and kind words. I hope that your mother is now back in good health.

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Review from M S (Husband of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

Field House was well run, warm and the food was generous and well cooked. The staff were friendly and the level of staffing was good. I would recommend Field House.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Christine F (Resident / Service User) published on 17 January 2018 Submitted via Postal Card
Overall Experience

Good, well looked after. Staff excellent.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. I'm so glad to hear that you are well cared for and think of our staff as excellent.

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Review from Helen C (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card
Overall Experience

It was with the utmost reluctance that we surrendered the care of our dear mother to Field House but advanced stages of Parkinsons and Alzheimers prevented us from continuing to care for her safely at home. We quickly discovered, however, that we had not "abandoned" her, encouraged as we were to visit as often and for as long as we wished at any time of the day or night. Staff members in all areas (including kitchen, laundry, housekeeping etc) welcomed us, often by name, with bright smiles and friendly comments, thereby empowering us to participate in mum's daily activities as if we were a member of the team.

In contrast to other homes I've visited, carers and management were highly visible and never "huddled" in a corner complaining about their lot.

They genuinely care for the well-being of residents, taking great pains to dress them smartly and ensure a sense of dignity and good-humour. The incredible nursing staff contribute greatly to a sense of consistency, often demonstrating alternative skills to carers. Field House became our "second home" and staff our extended family.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your mind was put at ease knowing that you can be part of everything and that you look upon the staff as your extended family.

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Review from M D (Resident / Service User) published on 14 November 2017 Submitted via Postal Card
Overall Experience

Respite care between hospital and return to apartment proved satisfactory and beneficial.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Simon W (Son of Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience

Whenever I visit my father at Field House, I often think that I would like to stay here myself. The residency is always clean and fresh and plenty of staff are on hand to mind and assist the residents, and are always welcoming to those of us who come to visit our loved ones.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Tina W (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience

My dad came to Field House Care Home in May 2016. After viewing several homes, Field House Care Home was the most homely we found. From the moment we walked into reception, it was welcoming. The staff from management, carers, housekeeping and kitchen were all involved in his care and our care as a family. It was like we had an extended family.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from P F (Son of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience

Experience at Field House was enjoyable and I thank all the staff for the care during my time spent here. I will recommend in the future. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. So glad that you enjoyed your stay with us.

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Review from A D (Son of Resident) published on 7 July 2017 Submitted via Postal Card
Overall Experience
We could not have been more satisfied with the care and attention afforded to our father over the three weeks he spent at Field House.

The dedication and professionalism of all the staff - care, nursing, admin and support was truly outstanding.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Barry B (Son of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience
Field House is on the whole a good home; well run and with many very caring staff who took time to get to know my mother and make her comfortable and meet her needs. Having looked at other homes prior to deciding on Field House, I am satisfied that Field House is amongst the best in the area.
My comment would be that what is needed is consistency of good service across all staff as this did vary, sometimes not to our liking.

Also good communication is needed as staff didn't always have the same message. Looking back though, I am pleased that we (my wife and I) decided to place my mother in Field House.

Reply from Simone Berkeley, Customer Service Advisor at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager.

The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Meet the Team (1)

Clare Batty
Clare BattyJob Title:Home ManagerJoined: 2026

Clare has worked in the care sector for over 14 years. Clare is passionate about championing person-centred care, ensuring that every resident remains at the heart of all care planning and delivery. She is committed to creating a supportive, respectful environment where individuals feel valued and empowered to live fulfilling lives.

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