Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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8.9 116 Reviews
  • Field House Care Home, Harpenden
Field House Care Home has proudly served the local community of Harpenden, Hertfordshire for over 30 years, providing high-quality care in a warm and welcoming environment.

Field House offers accommodation for up to 35 residents. The home features a mix of well-appointed rooms, each designed to create a homely and relaxing atmosphere. While rooms come fully furnished, residents are encouraged to personalise their space with their own belongings and furniture to help feel truly at home.

A dedicated activities team organises a wide range of engaging experiences to promote social interaction and wellbeing. These include visits from musicians and entertainers, one-to-one sessions, outings to local attractions and a variety of events and activities shaped by residents’ interests and preferences.

At Field House, a compassionate and experienced team is committed to delivering person-centred care. Individual care plans are tailored to each resident’s needs, with a strong focus on maintaining independence, dignity and safety. Family and friends are warmly welcomed and actively involved, ensuring a supportive and inclusive community for everyone.
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Care Provided by Field House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

Things excluded are personal toiletries, newspapers or magazines, chiropody and hairdresser appointments. These are additional and can be invoiced separately on a monthly basis or by privately funding direct.

The price(s) shown are provided by the care home. Contact Field House Care Home for full pricing details and T&Cs.

Contact Field House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Field House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Manford Ncube (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (35)

Visiting

  • The home is open to admissions. The home is open to everyone. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.

Parking

  • Parking permits available from the receptionist for the duration of visits at the home.

Field House Care Home Reviews (116)

8.9

Field House Care Home has a Review Score of 8.9 (8.939) out of 10, based on 13 reviews in the last 2 years.
Over all time Field House Care Home has 116 reviews.

Overall Experience
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Date Published
  • 116
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Reviewer Connection to Field House Care Home
  • 38
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  • 7
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Total of 116, showing 81-100
Review from Elizabeth C (Sister of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, I have found the staff pleasant and kind at all times.
Reply from Josephine Gaupholm, Customer Adviser at Field House Care HomeThank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the kindness of the staff. We will share your comments with the manager. The Bupa Customer Care Team.
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Review from Nichola T (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only at Field House for a short time before he sadly passed away. During his stay, he was very well looked after by a great team who do an amazing job. Not long after he went to Field House he celebrated his 90th Birthday. The staff laid on a lovely lunch for him, my family and a couple
of his friends and even cooked him his requested meal. It is small things like this that are really appreciated and shows the level of care and compassion Field House gives to its residents.
Reply from Andrew Hyland, Customer Adviser at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and it's the personal touches we provide for our residents that make the difference. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from A M (Relative of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin's health and peace of mind have improved immensely during his time at Field House. Staff have all shown both professionalism and kindness.
The food has been good and the accommodation very well presented and comfortable. I have no reservations about recommending this home or about my cousin
returning should he need to.
Reply from Gabriella Mills, Customer Adviser at Field House Care HomeThank you for your review. We are pleased to hear your cousin had a positive experience at Field House and with the staff. Your comments are greatly appreciated and will be shared with the home's manager.
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Review from David B (Son of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved in 15 months ago. The move was easy and the staff are helpful, friendly and caring from the start. The manager is very good, clear communication with us and my father. He is always clean as is his room and the home.
Medication is administered efficiently. His health issues are reacted
to quickly and the home seems to have a good relationship with Gp's and other service providers.
The staff seem to go "The extra mile" my father is happy!
Reply from Stephen Rondel, Customer Adviser at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from Anne H (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been very weak and poorly during this last month, but the care and attention she has received at the home has been absolutely wonderful. Nothing has been too much trouble for the staff and they have bent over backwards to ensure that she is comfortable, fed with that she would like and
kept a close eye on. We are extremely grateful for all their care and attention. We, (the family), can find no fault with the home or staff.
Reply from Stephen Rondel, Customer Adviser at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about the care at our home.
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Review from Katrina M (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived in Field House Care Home for just over a year now. During this time, I have nothing but praise to say about it. The staff have treated him with care, kindness, respect and dignity. They have adapted to his changing care needs involving us closely with all aspects of his care. All
the staff have always been supportive to us as a family and have shown kindness and understanding to my 91-year-old mother when we bring her to visit her husband of 70 years. They have tried their best to make it as much like home as possible.
Reply from Natalie Krisman, Customer Services Administrator at Field House Care HomeThank you for your kind words and I'm pleased to hear you and your family have felt at home and welcomed by our caring staff and that you're happy with your father's care.
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Review from M P (Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Field House on 16th January following a week in hospital suffering from pneumonia. What I needed was somewhere quiet where I would be cared for whilst I recovered sufficiently to return home and, with carers, to live in my own home. Field House has met my needs. The staff are friendly and
helpful. The home is very well equipped and comfortable. If I need respite care again I would hope to find a place here.
Reply from Jayne Duck, Customer services administrator at Field House Care HomeThank you for your review. I hope that you are now back in good health and when you next need a little bit of pampering you will come and stay with us again for some respite care.
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Review from Mike S (Son of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed urgent short-term convalescent care for my mother who was on the point of discharge from hospital after an urgent operation.
The management and staff could not have been more understanding and helpful. Stress levels immediately reduced! The actual care my mother then received was superb. The
atmosphere was truly friendly and welcoming.
Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review and kind words. I hope that your mother is now back in good health.
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Review from M S (Husband of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Field House was well run, warm and the food was generous and well cooked. The staff were friendly and the level of staffing was good. I would recommend Field House.
Reply from Jayne Duck, Customer services administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Christine F (Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, well looked after. Staff excellent.
Reply from Jayne Duck, Customer services administrator at Field House Care HomeThank you for your review. I'm so glad to hear that you are well cared for and think of our staff as excellent.
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Review from Helen C (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was with the utmost reluctance that we surrendered the care of our dear mother to Field House but advanced stages of Parkinsons and Alzheimers prevented us from continuing to care for her safely at home. We quickly discovered, however, that we had not "abandoned" her, encouraged as we were to visit
as often and for as long as we wished at any time of the day or night. Staff members in all areas (including kitchen, laundry, housekeeping etc) welcomed us, often by name, with bright smiles and friendly comments, thereby empowering us to participate in mum's daily activities as if we were a member of the team.


In contrast to other homes I've visited, carers and management were highly visible and never "huddled" in a corner complaining about their lot.
They genuinely care for the well-being of residents, taking great pains to dress them smartly and ensure a sense of dignity and good-humour. The incredible nursing staff contribute greatly to a sense of consistency, often demonstrating alternative skills to carers. Field House became our "second home" and staff our extended family.

Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review and kind words about our staff. I'm so glad to hear that your mind was put at ease knowing that you can be part of everything and that you look upon the staff as your extended family.
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Review from M D (Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Respite care between hospital and return to apartment proved satisfactory and beneficial.
Reply from Jayne Duck, Customer services administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Simon W (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my father at Field House, I often think that I would like to stay here myself. The residency is always clean and fresh and plenty of staff are on hand to mind and assist the residents, and are always welcoming to those of us who come to visit our loved ones.
Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Tina W (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to Field House Care Home in May 2016. After viewing several homes, Field House Care Home was the most homely we found. From the moment we walked into reception, it was welcoming. The staff from management, carers, housekeeping and kitchen were all involved in his care and our care as a family.
It was like we had an extended family.
Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from P F (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience at Field House was enjoyable and I thank all the staff for the care during my time spent here. I will recommend in the future. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review. So glad that you enjoyed your stay with us.
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Review from A D (Son of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have been more satisfied with the care and attention afforded to our father over the three weeks he spent at Field House.
The dedication and professionalism of all the staff - care, nursing, admin and support was truly outstanding.
Reply from Jayne Duck, Customer Services Administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
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Review from Barry B (Son of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Field House is on the whole a good home; well run and with many very caring staff who took time to get to know my mother and make her comfortable and meet her needs. Having looked at other homes prior to deciding on Field House, I am satisfied that Field House is amongst the best in the area.
My comment
would be that what is needed is consistency of good service across all staff as this did vary, sometimes not to our liking.
Also good communication is needed as staff didn't always have the same message. Looking back though, I am pleased that we (my wife and I) decided to place my mother in Field House.
Reply from Simone Berkeley, Customer Service Advisor at Field House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager.

The Bupa Customer Care Team.
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Review from B B (Resident) assisted by family/friend published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a good stay and was made to feel most welcome.
Reply from Emily Wilson, Customer Service Administrator at Field House Care HomeThank you for your kind review, I am most pleased that you enjoyed your stay at Field House Care Home. The Bupa Customer Care Team.
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Review from M G (Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so relieved to be offered a room for short term recuperation. I had been very ill for over two weeks (chest infection) support at home by rapid response nursing team, lost half a stone in a week (to 6 and a half stone). It was such a change to be looked after, have my meals and generally receive
some TLC.
Food and refreshments available throughout the day and nothing was too much trouble for the carers. They anticipated everyone's needs and were friendly without being patronising. I definitely made the right decision in staying here, it gave me a much-needed stepping stone to my recovery.
Reply from Jayne Duck, Customer servicies administrator at Field House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from CG (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had another comfortable week's respite in Field House Care Home over new year. Staff including the manager responded well to requests to meet her specific needs. Thank you.
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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.164 for Field House Care Home is calculated as follows: ( (65 Excellents x 5) + (57 Goods x 4) + (20 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 152 Ratings = 4.164
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Field House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Clare

Clare Batty

Job Title: Home Manager Joined: 2026

Clare has worked in the care sector for over 14 years. Clare is passionate about championing person-centred care, ensuring that every resident remains at the heart of all care planning and delivery. She is committed to creating a supportive, respectful environment where individuals feel valued and empowered to live fulfilling lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Field House Care Home to verify any information. View our terms and conditions. Field House Care Home has an Enhanced Service - more info.