Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.5 112 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue Kelly (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (35)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.

Parking

  • Parking permits available from the receptionist for the duration of visits at the home.

Field House Care Home Reviews (112)

9.5

Field House Care Home has a Review Score of 9.5 (9.509) out of 10, based on 14 reviews in the last 2 years.
Over all time Field House Care Home has 112 reviews.

Overall Experience
  • 77
  • 33
  • 1
  • 1
  • 0
Date Published
  • 112
  • 4
  • 8
  • 14
  • 98
Reviewer Connection to Field House Care Home
  • 37
  • 19
  • 16
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 101-112
Review from June B (Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that things at this care home are very pleasant. The staff were very busy and helpful when they could be but very over-worked. The food was very good and tasty but sometimes small portions, but I would recommend this care home.
Reply from Emily Wilson, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from G F (Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a weeks respite care in this BUPA care home which I enjoyed as I didn't have to do anything. I have severe osteoporosis and arthritis and find it very painful and difficult to do anything. The meals were good and always a choice. If you wanted them in your room OK, if not was taken in a wheelchair
to the dining room. There were activities if you liked every day. My room was pleasant with ensuite. The building was a bit of a maze, though. They grow all their own vegetables, have a pleasant patio garden, nice to sit in if not raining. Plenty of night staff. The manager comes every day to check all is well. Daily papers can be ordered. There is a hairdresser and manicurist if you want. A team of registered nurses. There is an on-site laundry and now I am back home I realise just how good it all was.
Reply from Rose Pickering, Customer Service Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Martin D (Friend of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home to be very friendly and very efficient. I found the homes attitude to involving residents in activities to be first class but also they were allowed their own space when required. Food was very good and a great deal of thought given to healthy and nourishing meals. A happy feeling by
all staff is ensured residents feel safe and respected and I would sum up by saying it is run as a very friendly, professional home.
Reply from Emily Wilson, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Carmel M (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visited the home I was really impressed. It was homely, well presented and the staff I met were with the clients and not congregated together. The room my mother was given was small with an en-suite she couldn't use. As the home specialised in PD I was hoping she would be encouraged to walk,
unfortunately this didn't happen and she has come home barley able to mobilise. I really felt apart from that she was well cared for and the staff were very good to her.
Reply from Rachel Elliott, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kerstin W (Daughter of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was visibly impressed when he arrived at Field House. He responded so well to all the kind staff. Our father's stay was rather shorter than expected, but the staff could not have done more to make him and indeed us comfortable. We are so grateful that my father was able to spend his last
days in this lovely friendly and homely atmosphere. All procedures at end of life were handled very efficiently.
Reply from Rose Pickering, Customer Service Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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  • Care / Support
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Review from Carole R (Partner of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was a resident at Field House for nine months following several weeks in hospital due to a serious illness. I spent many hours visiting him and found the staff to be thoughtful and caring. Field House has a calm and friendly atmosphere and the food is excellent. Nothing is too much trouble
for the staff, My only criticism, average time to answer the call button was 10 minutes. A shorter response response time would have been appreciated.
Reply from Emily Wilson, Customer Service Administaror at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from D T (Husband of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring community. Felt like a home, a real home.
Reply from Rose Pickering, Customer Service Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
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Review from Charles M (Husband of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to Field House having been discharged from hospital with a terminal condition. Sadly her stay in the nursing home was shorter than anticipated but the care she received was exemplary. The home was welcoming and friendly and the staff caring, considerate and patient not only with
the resident but also with relatives. She was made as comfortable as her illness would permit and she responded to the care she received, even getting her sense of humour back. We have very good memories of her final weeks and cannot fault Field House in any respect.
Reply from Lydia Waller, Customer Service Administrator at Field House Care Home

Thank you for your review. We would like to offer our condolences to you and the family, we are glad we could be there for your wife and make her as comfortable as possible. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Maureen C (Power of Attorney of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have P of A for a friend that needed somewhere with nursing care, she had very advanced Alzheimers disease and was bedridden, no real speech. I chose Field House because it was a 10 min walk away from me and have never regretted it. My friend was there for 2 years, always so well cared for, clean,
no bed sores, fed and watered well. The staff were so friendly and more importantly loving, nothing was too much trouble.
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Review from Sally (Cousin of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our cousin was transferred to Field House after a spell in hospital (rather than returning home). From the start, the manager and her staff were extremely helpful and understanding. They were respectful of his needs and treated him with great kindness. Although initially the arrangement was on a temporary
basis, this was revised to a permanent arrangement when it was clear that he has settled well and was getting much better care than could be provided at home. The standards of cleanliness and of the meals was excellent. All in all, I would recommend Field House, without reservation.
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Review from Pauline P (Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Field House after an operation. To do with a hip replacement for 10 days nursing care, before the final hip replacement.
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Review from Mary B (Resident) published on 4 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Needed a place to recover from an operation and this home gave me the care, nutrition and rest needed. Staff very helpful and friendly.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Field House Care Home is calculated as follows: ( (102 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 163 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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