Monread Lodge Nursing & Residential Home

London Road, Woolmer Green, Knebworth SG3 6HG
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9.7 87 Reviews
  • Monread Lodge Nursing & Residential Home, Knebworth
Monread Lodge can provide residential, nursing and dementia care to the elderly, with up to sixty-four en-suite rooms available, all ground-floor accommodation for the ease of those with mobility concerns, and private parking and gardens.

A dedicated dementia unit named Knebworth Court was opened in October 2010 offering 16 appointed en-suite bedrooms. Residents can enjoy a spacious conservatory, choice of comfortable lounges and a dining room. There is also a central courtyard with a ornamental fishpond.

The home has an excellent inspection rating, looks to implement any modern methods and technology that can improve the lives and well-being of residents and follows person-centred care packages tailored to individual needs.

Staff maintain a sensitive attitude towards the concerns of loved ones, work hard to assure that admissions are as stress-free as possible and that new residents are made to feel welcome and at home.
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Care Provided by Monread Lodge Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1754
  • Self-Funded Nursing Dementia Care: from £1854

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Monread Lodge Nursing & Residential Home to find out the exact price for your requirements.

Contact Monread Lodge Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Monread Lodge Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Lisa Andrew (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (29)

Monread Lodge Nursing & Residential Home Reviews (87)

9.7

Monread Lodge Nursing & Residential Home has a Review Score of 9.7 (9.706) out of 10, based on 16 reviews in the last 2 years.
Over all time Monread Lodge Nursing & Residential Home has 87 reviews.

Overall Experience
  • 59
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  • 3
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Date Published
  • 87
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Reviewer Connection to Monread Lodge Nursing & Residential Home
  • 38
  • 17
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  • 3
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  • 1
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Total of 87, showing 41-60
Review from Janice E (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial visit right to the end my dad was treated with the utmost respect and care. My dad spent a year at Monread before sadly passing away. It was hard for us all, my mum whom he was married to for 60 years became very poorly so with a heavy heart dad went into care due to his dementia. When
my mum passed away the staff were so loving and came with my dad to the funeral. My dad knew who we were right to the end and was as happy as he could be in the situation, he was always pleasant to the staff who in return showed how much they cared. A special mention to the Community Liaison Coordinator who was amazing throughout, nothing was too much trouble. Also to the Knebworth Court staff and the Manager and the Deputy Manager who were fantastic with my dad's hospital stay. My dad sadly passed away at Monread and the respect and dignity that the staff showed was incredible. My dad was treated as a person in his own right, not just another resident. Also a special mention to the Activities Coordinator who was wonderful.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to write a review of Monread Lodge. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team,…read more
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Review from C B (Son of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff. Good facilities in terms of quality of beds. Food seems to be enjoyed and is made soft for those who struggle to chew. Home is clean without the smell of disinfectant that pervades many care homes. Only areas of concern have been the turnover of managers and, maybe related,
poor response to emails.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement.
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Review from Tina (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
In these testing weird times, Monread Lodge has been top of their game.
All precautions have been taken, our questions were answered swiftly and professionally.
Moving the main meal to the evening is a good move. We know Dad now eats properly.
Due to visiting restrictions, the staff have been wonderful,
allowing us to video-call with Dad. It reassures Dad knowing we are there, once lockdown is lifted will we visit.
Thank you team, you have all been stars.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for your very kind words. Such tough times for us all and we look forward to seeing everyone soon.
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Review from K B (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was expecting my father to be nursed as he was very unwell, so was taken aback at the lack of nursing, as it is a Nursing Home. They never met with us to put together a personalised care plan to meet his individual needs and things were piecemeal. We never felt confident they understood his health
needs which were not that difficult to deal with. They said they did not have the nursing capability/capacity to care for him as they had staff shortages. He was made to leave the home after 3 days, after becoming unwell and needing to go to the hospital. The management/nursing staff did not treat him with dignity, but the carers did and they were lovely and caring towards my father and looked after him well. I was so upset when they would not let him back and so were the carers but we found a wonderful Nursing Home close by and they gave him Gold service in the few days he was with us, which restored our faith as we realised it was the best result for him in the end as he received amazing care.
Reply from Debbie Daniels, Acting Manager at Monread Lodge Nursing & Residential Home
Having now read your review, I am sincerely sorry that your experience at Monread Lodge fell short of the standards that both myself and the company aspire too. Having now spoken with you and making…read more
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Review from Steve C (Son of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After two years of living and caring for Mum, I felt that I needed more me time and Mum was also having episodes of confusion and short term memory loss. I was recommended to consider Monread Lodge by a neighbour who has a friend there, and so decided to arrange a visit in November 2019. On our visit,
we found a relaxing atmosphere and friendly, welcoming staff who were reassuring of my mum's needs.
Mum is not always an overly sociable person but, with the attentiveness and cheerful attitude of all the staff and carers, she settled into a nice room quickly.
There have been many activities and entertainment over Christmas, along with all the extra effort of the staff in putting up the decorations and fantastic tree, making it a special time.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you so much for sharing your feedback with us on yours and your mother's view of our home. We are delighted that you are both happy and your feedback is shared with the entire team which helps…read more
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Review from David F (Son of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to the hospital with lung problems and various other long term conditions and it was felt that the best thing for her would be 24-hour nursing care. My brother and I visited several homes in the area, but Monread Lodge seemed to tick all the boxes for us and right from our initial visit,
when we were shown around and spoken to in a very caring and professional manner, we decided this would be ideal for Mum. Since then, the care she has received has been absolutely superb. The room Mum has looks out onto a field with trees so she doesn't feel shut-in. All the staff are very caring, and whenever I visit, there always seems to be a happy atmosphere there. I would definitely recommend Monread Lodge.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you so much for taking the time to review Monread Lodge. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you are all happy with our care and…read more
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Review from Robert F (Brother of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at quite a few other care/nursing homes for my brother who had been poorly. After his last admission to hospital, it was decided that he could no longer live at home on his own. Monread Lodge ticked all the boxes and on entering, we straight away felt at home. After only a few weeks, my brother
decided to sell his house and live there permanently until he died.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review Monread Lodge. We value your feedback and share it with the team as it helps us all understand how our approach is working and any areas that need improvement.…read more
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Review from Margaret M (Daughter of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was only with you for a few days, but she was far more comfortable and less anxious than she had been in hospital or rehab. Every member of staff was so incredibly kind, helpful and supportive. She was made very welcome, and it was a relief to have her at Monread. You were wonderful to us when
she died suddenly, and the whole family is deeply grateful. We loved our Mum so much, and she was so appreciative of your kindness and the relative peace she enjoyed in your care. Thank you.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to write a review of Monread lodge. Feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Your Mum…read more
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Review from Lorraine A (Daughter of Resident) published on 22 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Monread Lodge for only 5 days before his death, but I am so glad I chose the Lodge for him. From the first telephone call and subsequent visit to the Lodge and his stay there, I was impressed. The public areas and rooms were all scrupulously clean, bright and cheerful. They took such
good care of him, and I knew he was in safe, kind hands.
The staff were amazing, especially during the period before and after his death. They were respectful, caring, compassionate and made a terrible experience easier to bear. I cannot praise them enough for their sensitivity at a difficult time and their professionalism.
I would recommend Monread Lodge to anyone looking for care for a loved one.
Thank you all so much for making my dad's last days, peaceful, comfortable and safe.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you so much for taking the time to write a lovely review of Monread Lodge. We are happy that you were so pleased with our care and services. We share all our reviews with the team which helps…read more
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Review from Teena B (Daughter of Resident) published on 26 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum was at Monread Lodge for approximately one month as we wanted somewhere as safe and homely as possible for end of life care following a short illness. We looked at three homes and selected Monread Lodge as we immediately liked the homely feel of the place as soon as we entered. The staff, who
discussed our needs for Mum, were very sympathetic to our situation and made us feel instantly at ease. The single floor quadrant layout of the facility was also very appealing and they gave mum a bright, sunny room with some view of the garden which sits in the centre of the quadrant. The staff, although very busy at times, were attentive to her needs and very caring towards her. Having Mum at Monread Lodge gave us the peace of mind that we could go home at night knowing she was in safe hands and the ability to visit at any time day or night allowed us to see her whenever we wanted. Big thanks to everyone for making her last days so much more comfortable, both for Mum and us as a family.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you so much for sharing your feedback with us on your view of our home. We are delighted that you were happy with Monread and your important feedback is shared with the entire team which helps…read more
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Review from Rachel (Daughter of Resident) published on 19 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
In terms of care, we were so impressed and pleased with all the staff that we had interactions with during my dad's two-month stay. They were all very caring, compassionate and responsive. I always felt confident he was well looked after and supported, especially towards end of life when he needed more
support.
In terms of environment, the bedroom was perhaps a little tired but we were impressed it was repainted directly prior to his stay. For his needs at that point though, it was perfectly adequate. I think if he had been there longer-term, better access to a bath would have been desirable. Also, the little doorstep to get from inside to the courtyard was tricky to negotiate with a heavy wheelchair and it was sad to see residents that might have been able to independently go outside on a fine day in their wheelchairs, were unable to do so un-aided because of the doorstep problem.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement.…read more
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  • Care / Support
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Review from Robert (Son of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother attended Monread Lodge for two periods in 2019. She was warmly welcomed and well looked after. The environment suited her gregarious nature and the company really helped an elderly lady who had become very lonely. After a final summer at home, she returned to Monread in September as a permanent
resident. The smiles on her face as she recognised some faces was a delight, and within the hour she was happily tucking into her lunch.
It's clearly the best place for her to be. Our sincere thanks to the staff for providing such a lovely place.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you very much for taking the time to provide a review of our home. We are delighted that you and your mum are happy with the care and services we provide and we will share your valuable feedback…read more
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Review from Carole W (Daughter of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the complete care of our father. All staff, carers and nurses are very friendly, respectful and caring. A very welcoming environment. Thank you for making this transition to a nursing home so seamless.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for sharing your feedback with us. We are delighted that you are happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might…read more
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Review from Brian W (Son of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, a resident for six months, says "tell them this is a very happy home!" so that is what I am doing. Her hearing and eyesight are not good, but she senses the care she receives.
Monread Lodge provides a warm, welcoming, homely environment. It includes a full range of facilities with the conservatory,
garden and coffee lounge being much appreciated. The chickens are especially intriguing and unusual.
The care of the staff is second to none. From the Manager down, all are very approachable, considerate, caring and take great pride in their work. There is a full programme of entertainment which mother enjoys, although she would like more songs from the shows! No pleasing...
From the perspective of a regular visitor, it is always a pleasure to go into the home and be greeted by staff and it gives me great comfort knowing that in her twilight years, she is being so well cared for. Thank you Monread.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you and your Mother are happy with our care and…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Ian C (Son of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service received from the team from start to finish was excellent, nothing was too much trouble and the level of care was exactly as we had expected, my father was looked after brilliantly and wanted for nothing. He was encouraged to get involved in some social activities which he enjoyed and his
experience in the home did bring a smile to his face when he had just been discharged from a two-week stay in hospital. Food was great (I stole a bit of scampi - couldn't resist) and the nursing staff caring, patient and knowledgable.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you so much for sharing your feedback with us on your view of our home. We are delighted that you were happy and your feedback is shared with the entire team which helps us understand what we…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Rooms
  • Value for Money
Review from Paul M (Son of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with Monread and it did not take very long for my dad to settle in. He seems happy there and well looked after.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement.…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Rebecca G (Sister of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been ill for some period and the family have struggled to find suitable care for him. He has recently moved to Monread Lodge and the level of care that he is benefiting from has made all the difference. The staff are kind, warm and engaging and the benefit of it being a nursing home is
immense. The home itself is bright and clean and I am very happy to recommend it.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you are happy with our care and facilities and we…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Vivien M (Daughter of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been here a couple of months now. I feel that the care he gets is good for his circumstances as he has a lot of challenging care needs. The gardens in the middle are a lovely feature and they now have the new addition of some chickens which the residents love to watch. The staff here are all
cheerful and if I need to, I always feel able to able to speak to the manager.
There are various activities that are provided and some lovely common areas for the residents to sit. The home is always kept clean and tidy whenever I visit.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for sharing your feedback with us on your view of our home. We are delighted that you are happy and your feedback is shared with the entire team which helps us understand what we are doing…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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Review from Tania H (Daughter-in-law of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father in law was here for only a week before he passed away.
The care was very good. I would definitely recommend.
Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to review our home. We value your feedback and share it with our whole team, as it helps us all understand how our approach is working and any areas that need…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary B (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like Monread Lodge ref my mum's care. We are all singing off the same song sheet and I know she is in safe hands.
Reply from Sara Gibbs, Client Lisaon Co ordinator at Monread Lodge Nursing & Residential Home
Thank you for taking the time to provide a review. We are delighted that you and your mother are happy at our home. We share all the feedback with the entire team as it helps us understand where any…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Monread Lodge Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Monread Lodge Nursing & Residential Home is calculated as follows: ( (136 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Monread Lodge Nursing & Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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