Sunrise of Chorleywood, Rickmansworth, Hertfordshire
Sunrise of Chorleywood, Rickmansworth, Hertfordshire
Sunrise of Chorleywood, Rickmansworth, Hertfordshire

Sunrise of Chorleywood is situated in a small valley bordering Hertfordshire and Buckinghamshire and is conveniently located close to the picturesque villages of Chenies and Latimer, Chorleywood common, and Chorleywod golf club. It is easily accessible with good road and rail links to London thanks to the close location of the M25, the Metropolitan line, and Chiltern Railways.

The home provides high quality, person-centred residential, nursing and dementia care.

Group: Sunrise Senior Living

Person in charge: Gillian Hudson (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 72

Shared Rooms: 14

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Chorleywood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Sunrise of Chorleywood has a Review Score of 9.6 (9.580)

The Review Score of 9.6 (maximum of 10) for Sunrise of Chorleywood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Sunrise of Chorleywood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.88 for Sunrise of Chorleywood is calculated as follows: ( (172 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 192 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Sunrise of Chorleywood is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 14 Reviews ÷ 20 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Chorleywood?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Chorleywood

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Volunteer
    1
  • more

I have observed all the staff looking after my aunt and every single member of staff treats every resident with care, kindness and compassion.
The residents are looked after as if they are an extended member of their family. Nothing is ever too much trouble and they do their job always with a smile on their faces.
They all do a wonderful job.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 20 Jul 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

It's always nice to see my aunt she is always happy when I come to visit. Better than when I visit my mother-in-law in a different home.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

I have volunteered here for about 8 years and have observed many aspects of life in both parts of the community. In my view, the good atmosphere and smooth running owes it's excellence to the staff liking one another. They communicate on resident's well-being and needs even during shared lunch moments.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

I have to say that I have not seen dad so settled or happy for ages.
We are most satisfied with the care, food, accommodation and the general ambience of the Chorleywood residence.
The staff are always cheerful, supportive and responsive to all our, and his, needs.
Any questions we have had about him or his care have been dealt with promptly and professionally.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

My mother has settled well and feels Sunrise of Chorleywood is her home. We are very happy with the care my mother receives and are pleased to see her relaxed and well looked after.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing Manager at Sunrise of Chorleywood responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

First class assisted living home with high standard of friendly, caring professional staff and good facilities.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing Manager at Sunrise of Chorleywood responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

Quite simply the best care home I've ever visited. Friendly staff, great service and a lovely atmosphere.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing Manager at Sunrise of Chorleywood responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

This is my mother-in-law's fourth visit to Sunrise. The staff here are friendly, caring and welcoming. She feels at home in Sunrise and will look to move long term. Her visitors are always welcome.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing Manager at Sunrise of Chorleywood responded to this review on 17 Mar 2017:

Thank you for taking the time to review Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother-in-law stay with us and looking forward to welcoming her back in the future.
The Sunrise of Chorleywood Team

My mother is very well looked after at Sunrise of Chorleywood. The staff are very approachable and always in good spirits which helps maintain a friendly environment. The only negative thing is the changing of staff. I would like less agency change as those staff can't possibly get to know the families. More staff (regular) would give the staff more quality time with residents, time to take them out in to the gardens or one-one time just talking. More staff- more quality time.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marketing Manager, Marketing Manager at Sunrise of Chorleywood responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

Excellent care at all times, all staff know my Mum's name and she is treated as if she is in her own home.
Very caring and very friendly.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Marketing Manager at Sunrise of Chorleywood responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

My dad is happy and safe here and that's all we can ask for.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

Friendly, caring environment. Always keeps me informed about any health or other issues.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

My father sadly passed away before he had been here for as long as he and my family would have wished. Caring, friendly staff (and residents!) made his short stay a very happy and safe one.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 28 Apr 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Chorleywood– particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

My father has severe aortic stenosis and has other problems. He has been at Sunrise for 6 years and throughout his time he has received outstanding care. The staff are kind and sensitive towards him. They preserve his dignity and have time for him. He is treated with respect. The care home is well-run and well managed. The manager has time for each individual and their family - can't praise them enough.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Chorleywood responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team

- Staff extremely polite and helpful.
- Attention exemplary.
- More pro-activiy needed when needs change regarding financial rebates for example; quick to increase slow to decrease.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father-in-law is often telling me how happy he is here and that he would not like to be anywhere else. The staff not always very welcoming and lovely to the residents.

How likely would you be to recommend Sunrise of Chorleywood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Gillian

Gillian Hudson

Job Title: General Manager

Description:

As General Manager of Sunrise of Chorleywood I am privileged to lead a beautiful, vibrant community with a wealth of dedicated staff who aim to deliver the highest standards of care to our residents and who often go beyond the call of duty to make a difference in our community.

Linda

Linda Simpson

Job Title: Deputy Manager

Joined: 2013

Description:

“I accomplished my childhood dream of becoming a nurse over 27 years ago and have worked in the care sector for the last 18 years where I developed a real passion for elderly care and made it my mission to ensure that all residents are treated with the dignity and respect they so deserve. I joined Sunrise in August 2013 and could not believe the warm and friendly welcome I received from the staff and residents alike. It is such a beautiful environment to work and to live in with staff who obviously really care.”

Fiona

Fiona Kazaza

Job Title: Assisted Living Co-ordinator

Joined: 2010

Description:

“I make sure that our residents’ wellbeing and their needs come first. I also work hard to make sure all our residents are treated with respect and dignity promoting independence and individuality through person-centred care. Activities of daily life are delivered to the highest standard, providing consistency and high quality care. Sunrise of Chorleywood team members provide the love, passion, fun and laughter that our seniors need.”

Laura

Laura Szaboova

Job Title: Reminiscence Co-ordinator

Joined: 2008

Description:

I have been with Sunrise for over five years and have loved every role that I have worked in. I am passionate about dementia care and strive to make each day meaningful for every resident. I find the role very rewarding and I cannot imagine doing anything else. Dementia care is not just a job for me it is a vocation. I am grateful that I have such an extraordinary team that provide the highest standard of care for our residents.”

Carol

Carol Elligott

Job Title: Activities Co-ordinator

Joined: 2008

Description:

“At Chorleywood we work hard to make sure that our residents feel at home. We provide a varied calendar of activities and interesting outings as well as much needed shopping trips. The activities team like to spend time with residents to get to know them as well as possible. I like to think of our community as a big family and our residents and team members seem to feel the same. We have seen our community grow in the 6 years since we opened and the things that have always remained constant are the dedication and the love that the team show to our residents. We have fun and plenty of very special moments together and we try to ensure that there are always lots of smiles all round.”

Manj

Manj Uppal

Job Title: Director of Community Relations

Description:

The most rewarding aspect is supporting the families, friends and residents on the journey and making the decision to move to Sunrise of Chorleywood. Being able to guide and advise families in what can be a very difficult experience and offer a better quality of life, whilst celebrating individuality is why I chose to work for Sunrise.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Chorleywood