Chorleywood Manor Care Home - Avery Collection

High View, Chorleywood, Rickmansworth WD3 5TQ
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9.9 131 Reviews
  • Chorleywood Manor Care Home - Avery Collection, Rickmansworth
Chorleywood Manor Care Home takes pride in providing exceptional facilities and premium residential, nursing and dementia care services.

Those seeking short-term respite care stays in Rickmansworth are also warmly welcomed, allowing individuals to experience what life is like at the home.

Nestled near the Chilterns, the care home enjoys fantastic transport connections to London and its surrounding areas. Boasting 86 apartments, including companion suites for couples requiring additional support in their later years, Chorleywood Manor Care Home is synonymous with unparalleled comfort and quality, with the spacious en-suite rooms being meticulously furnished to the highest standards.

The team encourage residents to embrace the outdoors in the verdant surroundings, relishing the fresh air while sipping tea or enjoying a good book.

Meanwhile, green-thumbed residents enjoy tending to flower beds and cultivating herbs and vegetables used by chefs. Additionally, the gardens are a delightful setting for friendly games of bowls or strolls in the sunshine. The home is fully equipped with a hair salon, library, cinema room and café for the convenience and enjoyment of residents.
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Care Provided by Chorleywood Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1750
  • Self-Funded Residential Dementia Care: £1400 – £1750
  • Self-Funded Nursing Care: £1650 – £1850
  • Self-Funded Nursing Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: £1400 – £1850
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Nursing Care: £1750 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1950

These prices are only a guideline, please contact Chorleywood Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Chorleywood Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chorleywood Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Madamombe (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (13)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (13)

Chorleywood Manor Care Home - Avery Collection Reviews (131)

9.9

Chorleywood Manor Care Home - Avery Collection has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years.
Over all time Chorleywood Manor Care Home - Avery Collection has 131 reviews.

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Reviewer Connection to Chorleywood Manor Care Home - Avery Collection
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Total of 131, showing 61-80
Review from Fiona W (Daughter-in-law of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Signature at Chorleywood last August. Since going there, she has been more settled and happy than I can ever remember her being. The building has far more the atmosphere of an upmarket hotel than a care home. The food smells delicious whenever I have been there around mealtimes.
The
actual care is superb, and all the staff members I've seen are conscientious and kind. There is good communication between the home and the family, so we are kept fully informed of any issues.
There is genuinely a plethora of activities for all the residents, and the home tries very hard to involve all residents. There are regular quiz nights, cookery, art, drama projects as well as Sunday services in the home. In addition, there are a number of trips out. As a result, my mother-in-law has formed some good friendships with other residents.
It was a daunting task trying to find the right home for her, though I believe that we succeeded in finding a true gem. Thank you, Signature!
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Review from K A (Cousin of Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and very good care.
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Review from Sue D (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Signature at Chorleywood in August. Mum was widowed in May, and her dementia was getting worse, and she was struggling to live on her own. The staff at Signature helped make the transition to assisted living as painless as possible for Mum; she was encouraged to take in her own furniture
and processions to make her room feel familiar and personal.
The home is very clean and has a lovely atmosphere. The staff are friendly and approachable; Mum is very well catered for, there are daily activities, entertainment and regular trips out (when permitted). As family members, we know Mum is in the best place for her, and we are extremely happy with everything about Signature.
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Review from Pippa W (Daughter of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise of Chorleywood has given me and my family peace of mind over the care of my father. The staff are extremely friendly and treat the residents in a kind and professional manner. There is a lot of thought put into planning entertainment and activities and the facilities are very good. I feel my
father is well looked after and safe.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionWe believe our carers at Sunrise of Chorleywood go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from Hilary E (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly mother has been at Sunrise since the beginning of April 2021. It was a scary time to enter a care home, but the entire team at Sunrise of Chorleywood have been absolutely amazing. They are warm, friendly, professional, proactive, and incredibly kind. The very rigorous Covid19 prevention
protocols in place for all staff and visitors have kept everyone safe and secure, yet right from the word go, I've been able to visit Mum - firstly in her room and now in the resident's lounge and coffee shop as protocols have gradually lifted (visitors and staff still have to wear masks - and all visitors have to show a registered negative later flow test before entry). I don't live locally, and so I appreciate so much the fantastic communication - the care team keep me updated on everything, and we have regular reviews. My mother has complicated needs, but all of them are being met. She is a very social person and has made great relationships with staff and with other residents.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThe team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are so pleased that your mother has had a positive experience and that this has extended to your family. Your kind words are appreciated.
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Review from Jane R (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving an elderly parent into assisted living is a daunting decision that can throw up many questions and uncomfortable emotions. I can honestly say that the experienced staff at Sunrise Living have made this difficult time so very much easier.
From the friendly initial look around, through choosing
rooms to complete paperwork, Mum and I have felt supported and cared for at every step. I have not met one single team member who hasn't been interested and inclusive with Mum, and she feels genuinely well cared for in every sense. I believe that her quality of life has improved hugely, and the routine of meal-times and varied activities enhance her daily experience.
She loves her new "apartment, the food and the comings and goings, in a way that has completely surprised us both. I have full confidence in all health and medical-related matters, and the meticulous Covid safety practices just add to my peace of mind. Thank you, Sunrise!
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionSunrise of Chorleywood appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you and your mum had such a positive experience. Your kind words are deeply appreciated.
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Review from Mark P (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise Chorleywood is a magnificent care home with truly committed and remarkable staff. My parents moved in 6 months ago, given the need to find a good community and good care, even though they are still mobile and self-aware, but with early-stage dementia. They have a lovely apartment, they get
excellent care and attention, and the sense of community is outstanding. The staff is easily contactable and very responsive to us. The staff has managed the pandemic issue with an outstanding balance of 100% protection, but maximum respect to all of us. I am very happy, and could not commend Sunrise more highly.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for leaving us such a wonderful review. Our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Sue L (Daughter of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother and I have been impressed by the care and assistance given to my dad from the initial assessment through to admission, which took place very close to Christmas and included all the Covid control measures. The ongoing care has been of very high quality, all staff that we have had contact with
have been both caring and professional. The Sunrise of Chorleywood facilities is of an extremely high standard. Their visiting policy has reacted promptly to any government guidance, and I witness their very robust infection control procedures when visiting my dad. From my experience so far, I would have no hesitation in giving high recommendations.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThe team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Sean F (Nephew of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have been extremely impressed by the care and assistance given to ourselves and my wife's aunt, from the initial assessment through to admission and ongoing care. All staff that we have had interaction with have been caring, kind and professional. The facilities are of an extremely high
standard, especially when compared to other care homes that we considered. They reacted quickly to the most recent lockdown and seem to have very robust infection control procedures in place. From our experience so far, we would have no hesitation in highly recommending Sunrise of Chorleywood.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Ann K (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As one year approaches since visits to see our parents at Sunrise came to an end, I am reminded of the three years of exceptional care that they received there. We sensed a joyful sharing of their lives, both past and present and strong relationships with the staff. It was a joy to be there and witness
both the kindness shown to our parents, as well as the understanding of their individual care needs. Not only were they part of a loving family, but so were we. At all times, and not least in their last few days, they and we were supported with expertise and compassion and throughout their time as residents, my siblings and I were kept informed and were consulted with regularly.
Thank you, Sunrise, for your outstanding daily care and compassion.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionFirstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Chorleywood – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home, and this extended to family members and friends.
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Review from Larry C (Son of Resident) published on 29 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found that the staff have been excellent in helping my father in moving into Sunrise of Chorleywood. They are attentive to his needs and to have regular updates on how he has been during these times with regards to Covid 19; very helpful and reassuring to us as a family. I would highly recommend
this as a residential home, especially for dementia care which is second to none. The home is beautiful and is run to a very high standard.
We have no problems in recommending Sunrise of Chorleywood to anyone who is thinking about placing a family member there.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThe team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Michael W (Wife of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had nothing but courtesy and help since I first contacted Sunrise of Chorleywood for my husband. All the staff I have met are very professional, the carers always kind and respectful in all they do. The food is very good, the rooms comfortable and warm and the activities numerous. The communication
is very good and I am always updated with anything important.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Chorleywood and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from N C (Son of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, very good communication between the home and myself, the standard of care is excellent too. Facilities and the standard of the rooms is very good. Many thanks for looking after my Mum.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Michael K (Son of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has twice stayed at Sunrise of Chorleywood for respite care. On both occasions, her accommodation has been good and she has been very well looked after. The administrative support, communications and COVID precautions have all been highly professional. Highly recommended.
Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for taking the time to review Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.
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Review from Peter S (Son of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently become an assisted living resident of Sunrise of Chorleywood. He seems very happy there, he enjoys the activities he has participated in and enjoys the food. He says the carers have been very helpful. He has a lovely spacious room that was well prepared for him on entry everyone
I have met at Sunrise has been very friendly and helpful, both in the process of entering the home and since he has been resident. I think he has made a great decision in coming here.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Lisa A (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has done a great job in particularly trying times to keep the residents safe, engaged and protected. They have communicated well and kept families informed. We appreciate everything the staff have done to support and look after our Dad.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionWe believe our carers at Sunrise of Chorleywood go the extra mile, and for you to recognise this, it is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from Peter R (Friend of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have Power of Attorney for my friend who following a fall over ten years ago, I moved from hospital to Sunrise of Chorleywood. Being a resident for over ten years and now at an age that has been recognised by the Queen, I can say that we could not have found a better Care Home. The staff have been
excellent with the care that they have provided and both my friend and I feel part of the Sunrise family at Chorleywood.
My friend has enjoyed a wonderful ten years of activities and care and recognises she has been and is very fortunate. I am kept informed on her welfare should medication change even though I make regular visits (currently subject to current restrictions due to the Government policy).
I have a real good relationship with the staff who I find are both very attentive and provide both the caring and social mix with the residents that are so important.
I am so pleased that the move to Sunrise over ten years ago has proved such a success.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionOur activities team here at Sunrise of Chorleywood have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Tamsin G (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered care at Sunrise of Chorleywood in October 2019 at the age of 90. She is in the assisted living area and has received excellent care from the moment she arrived. The staff work with her and the family to provide excellent quality of care throughout.
Moving to more recent times with
the Covid-19 pandemic, the home has been very supportive, and have provided appropriate communication, fully explaining their approach and measures to keep the residents safe which I consider to have been effective. Their management of infection control was well developed and embedded long before the pandemic, and I had no concerns regarding the home's management of this key area. The home may be expensive, but the quality of care my mum has received has been excellent.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionHere at Sunrise of Chorleywood, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from B B (Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident generally requiring little support, however, when have required support its always available from polite, well trained staff. They are always friendly.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionHere at Sunrise of Chorleywood, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from Ian M (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 95-year-old mother joined the community at Sunrise of Chorleywood 2 years ago following several falls at home and periods in hospital, at which time we came to the conclusion that she would need a greater level of support on a day to day basis. Having viewed several homes in the area Sunrise was
easily the best, offering good quality accommodation, attractive gardens and well trained and caring staff.
For someone who hated the prospect of having to go into a care home, my mother quickly settled into life at Sunrise and enjoyed chatting with her fellow residents, developing good relationships with the staff - who are generally excellent, and her health improved. She would describe the standard of food as inconsistent.
It is an expensive place to stay but offers reasonable value for money.
Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your kind words will be shared with the team.
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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Chorleywood Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Chorleywood Manor Care Home - Avery Collection is calculated as follows: ( (312 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 357 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chorleywood Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
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Awards / Recognitions (11)

Meet the Team (8)

Fiona

Fiona Kazaza

Job Title: General Manager

I joined the healthcare industry as I am extremely passionate about delivering exceptional person-centred care to our residents and the highest standards of care. I joined in 2010 as a reminiscence coordinator, worked my way up to be the Assisted Living Coordinator and now I am a Deputy Manager here, supporting and leading the fantastic team of staff, working alongside residents and relatives. It is rewarding to see our principles of service being put into action daily, Enabling Freedom of choice and involving friends and family, celebrating Individuality, Nurturing the spirit, Encouraging Independence and Preserving Dignity.

Tracy

Tracy Moore

Job Title: Client Liaison Manager

I started my role here at Signature at Chorleywood in November 2019 and it has been the best decision I ever made. I absolutely love seeing the difference we can make in people’s lives, just so rewarding.


I am here to provide support to families and residents throughout the process from the initial enquiry through to moving into our community. My favourite part of my role is talking to the residents and their families, plus seeing all the residents enjoying the entertainment and the activities – when they smile, I smile.

Priscilla

Priscilla Nyamarebvu

Job Title: Dementia Care Manager

My journey in health care started in Domiciliary Care where I worked for a few years before I transitioned to Residential Care. I started my role at Signature at Chorleywood in 2009 as a Senior Care Assistant in the Reminiscence neighbourhood. As Dementia Care Manager my passion is to ensure my team and I strive to provide the highest quality of dementia care to our residents, giving our residents and their families memories to treasure as we go through this journey together. I want our relatives to have peace of mind as they are reassured that their loved ones are in safe hands. It is rewarding when I see the difference we are making in both the resident and their families' lives. Above all, I believe that we are on this journey together.

Tracy

Tracy Done

Job Title: Assisted Living Co-ordinator

My journey started in October 2008 when I walked through the doors for an interview as an Senior Care Assistant, I was met by the smiling welcoming face of one of our Concierge, the atmosphere was so friendly and welcoming I thought yes I can see myself being happy here, that was 12 years ago. I am now the Assisted Living Coordinator and work with a great team of Carers who are equally as passionate about the care they provide for our residents. My passion has always been to provide quality care for our residents. Creating a relationship of trust and being available to talk through any concerns or worries with both our residents and their loved ones is a priority for me.

Patrick

Patrick Maher

Job Title: Acitivities Coordinator

I began working here in 2007. I am very passionate about the care we provide for all our residents. It is incredibly rewarding and I am privileged to be working with an outstanding team. I hope to be working here for many years to come and sharing lots more happy times with the residents, their families and the team.

Elaine

Elaine McHale

Job Title: Business Office Coordinator

I joined the team here in August 2008. In my role as Business Office Coordinator, I am here to help both staff and residents. The team share the common goal of ensuring our residents and team member's time with us is as good as it can be.

Steve

Steve Williams

Job Title: Hospitality Manger Joined: 2022

I have an extensive background in premium pubs and restaurants which has transposed well in my recent move to Signature, ensuring we bring a premium yet relaxed feel to the service and food at Chorleywood. I have established a rapid love of the care sector, I enjoy bonding with all our residents and making sure they are looked after in every way. The team here at Chorleywood are amazing, we truly care for our residents and colleagues. It really is a lovely place to be!

Oana

Oana Stefanescu

Job Title: Head Of Housekeeping Joined: 2020

Since 2010 I have been a Housekeeping Manager at big-brand hotels. I am very proud to say that I joined Signature in 2020 and nowhere I have worked is as good as Signature, the best decision I ever made. I have a great and dedicated team which I am very proud of and we are working very hard to offer the highest standards of cleanliness to keep the community clean, and tidy and everyone safe from infections. To wake up every morning with a smile on your face because you know you are going not to work but to your second home where our residents become our family.

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