Chorleywood Manor Care Home - Avery Collection

My father is treated with care and dignity. There are so many activities he can get involved with, but equally, if he wants to go back to his room and watch TV, that is encouraged as well. I am very happy that my father lives at Signature at Chorleywood and would not hesitate to recommend the home.

Since Mum has become a resident she has started laughing again, she has so many activities to keep her occupied and has made some good friends. The staff are lovely and very caring. We couldn't be happier and more importantly, Mum couldn't be happier.

My mother needed to have a few weeks of respite in the summer of 2022. Finding the right home for her was one of the most difficult but necessary decisions I've ever had to make. First impressions really matter, and the feelings of being welcomed and being heard were very clear from the outset; this is how my mother was embraced and made to feel at home. The building has the warmth and style of a boutique hotel - spacious, spotless and beautifully kept gardens. But it's the staff - all the staff - who make the difference - their collective kindness, professionalism and care continues to be a comfort to my mother and to us as a family. The flexibility of the kitchen to cater to different tastes is impressive, the range of activities on offer every day and every evening help to keep mind and body active. To know that this level of care and attention is being offered to my mother and my children's grandmother around the clock is an immense comfort and we're all so appreciative.

Dad has now spent a year living in the secure dementia community. The professionalism, care, empathy, and warmth (and humour) that the entire superbly-led reminiscence team provide to Dad and to us is exceptional. Each visit, staff seek me out to tell me something about Dad that recognises his humanity even while in the grip of dementia. As Dad's condition progresses, they hold my hand through every new development and patiently explain the implications. What needs to be considered to keep Dad safe/well is mind-boggling, yet I only ever see calm, respectful and dignified care - from housekeeping, laundry, maintenance, catering, reception staff or the caring and wellbeing teams. When there is an emergency, and we have to follow an ambulance to the hospital, we have excellent liaison and support right up to the point when Dad returns. And I mustn't forget the sympathetic and helpful family liaison we had as we explored Dad moving in. Every single member of staff is greatly appreciated by us. Thank you!

My nan was previously in a different care home and was relocated to Signature at Chorleywood, thanks to one lady. The change in her nature is second to none and can only be a result of the high standard of care she receives at this home. She is able to socialise with other residents and has a much better quality of life, with personal care being one of the best standards I have seen. She is checked on regularly, receives the care that she needs when she needs it, and now our family can sleep peacefully knowing Nan is being taken extremely good care of. The communal area has a homely feel, with hot drinks and snacks available for everyone at all times; it feels like a hotel. Thank you, Signature - I hope many more families who need it can experience the care my nan has been fortunate enough to receive from you.

My sister was initially reluctant to move into a care home following hospitalisation, having suffered from depression and other issues. However, after a few months of care at Chorleywood, her health is improving and is gradually settling into her new lifestyle, taking part in the many activities available to residents, for which I have to thank the staff for their patience and care.

After six weeks in hospital, my mother was underweight, bedridden and assessed as end of life. The staff have been amazing! In a short time, she is now sitting up, enjoying her food in the dining room and able to watch and participate in entertainment. I am so pleased!

My father has been a resident since he had a fall and could no longer stay alone in his flat. He was fully welcomed into the home, and his care is excellent. He has different needs, and these are all managed by the caring team. Alongside this, before he moved in, the staff helped me enormously, as the hospital was pressurising me for solutions, and I didn’t know which way to turn. One lady at Signature looked after me, as having to move a parent into care is an enormous decision.

The home is modern, grand, spacious, spotless, and luxurious in feel, but it's the staff that are the standout feature. We are very pleased.

My mum moved into the reminiscence floor (dementia care) in October 2021 to Signature at Chorleywood, so has been in for a few months now. When she went in, my mum had become very withdrawn (due to her condition as well as having had very limited social interactions due to Covid restrictions closing). On the day she moved in, a number of the staff greeted my mum by name, which made her feel very special. Unfortunately, the home went into lockdown the next day, and it was a couple of weeks before we were able to start visiting, by which time my mum had truly settled and was happy being there. She has gotten involved in activities I would not have expected her to, and she particularly loves the musical shows and activities they regularly hold. She has bonded well with the staff and carers, who are all very friendly and caring. I personally found the facilities very bright and had a good feeling when I first toured the home and feel like my mum has perked up since moving in.

Mum loves sitting outside on the terrace when the weather permits.

It was a daunting task trying to find the right home for her, though I believe that we succeeded in finding a true gem. Thank you, Signature!

The home is very clean and has a lovely atmosphere. The staff are friendly and approachable; Mum is very well catered for, there are daily activities, entertainment and regular trips out (when permitted). As family members, we know Mum is in the best place for her, and we are extremely happy with everything about Signature.

Very friendly staff and very good care.

Sunrise of Chorleywood has given me and my family peace of mind over the care of my father. The staff are extremely friendly and treat the residents in a kind and professional manner. There is a lot of thought put into planning entertainment and activities and the facilities are very good. I feel my father is well looked after and safe.

My very elderly mother has been at Sunrise since the beginning of April 2021. It was a scary time to enter a care home, but the entire team at Sunrise of Chorleywood have been absolutely amazing. They are warm, friendly, professional, proactive, and incredibly kind. The very rigorous Covid19 prevention protocols in place for all staff and visitors have kept everyone safe and secure, yet right from the word go, I've been able to visit Mum - firstly in her room and now in the resident's lounge and coffee shop as protocols have gradually lifted (visitors and staff still have to wear masks - and all visitors have to show a registered negative later flow test before entry). I don't live locally, and so I appreciate so much the fantastic communication - the care team keep me updated on everything, and we have regular reviews. My mother has complicated needs, but all of them are being met. She is a very social person and has made great relationships with staff and with other residents.

She loves her new "apartment, the food and the comings and goings, in a way that has completely surprised us both. I have full confidence in all health and medical-related matters, and the meticulous Covid safety practices just add to my peace of mind. Thank you, Sunrise!

Sunrise Chorleywood is a magnificent care home with truly committed and remarkable staff. My parents moved in 6 months ago, given the need to find a good community and good care, even though they are still mobile and self-aware, but with early-stage dementia. They have a lovely apartment, they get excellent care and attention, and the sense of community is outstanding. The staff is easily contactable and very responsive to us. The staff has managed the pandemic issue with an outstanding balance of 100% protection, but maximum respect to all of us. I am very happy, and could not commend Sunrise more highly.

My brother and I have been impressed by the care and assistance given to my dad from the initial assessment through to admission, which took place very close to Christmas and included all the Covid control measures. The ongoing care has been of very high quality, all staff that we have had contact with have been both caring and professional. The Sunrise of Chorleywood facilities is of an extremely high standard. Their visiting policy has reacted promptly to any government guidance, and I witness their very robust infection control procedures when visiting my dad. From my experience so far, I would have no hesitation in giving high recommendations.

My wife and I have been extremely impressed by the care and assistance given to ourselves and my wife's aunt, from the initial assessment through to admission and ongoing care. All staff that we have had interaction with have been caring, kind and professional. The facilities are of an extremely high standard, especially when compared to other care homes that we considered. They reacted quickly to the most recent lockdown and seem to have very robust infection control procedures in place. From our experience so far, we would have no hesitation in highly recommending Sunrise of Chorleywood.