Trembaths, Letchworth Garden City, Hertfordshire
Trembaths, Letchworth Garden City, Hertfordshire
Trembaths, Letchworth Garden City, Hertfordshire

Trembaths is a fifty-one capacity residential and dementia care accommodation, employing carers skilled in handling conditions such as Alzheimer's and taking pride in a person-centred service that visibly respects all those involved.

The home is suited to occupants with reduced mobility and every service user has their personal tastes respected, as well as a flexible programme of activities and entertainments to appreciate.

Group: MHA (Methodist Homes)

Person in charge: Noreen Looney (Services Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trembaths: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Trembaths has a Review Score of 9.3 (9.253)

The Review Score of 9.3 (maximum of 10) for Trembaths is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Trembaths in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Trembaths is calculated as follows: ( (139 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 177 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.49 Points relating to the number of positive Reviews for Trembaths is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.2 Target = 0.490

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trembaths?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trembaths

  • Daughter of Resident/Service User
    8
  • Brother-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Staff are always ready to listen and discuss any concerns, many will go the extra mile. Relations are respected and acknowledged.

My mother has only been at Trembaths since February but I remember our welcome on that first day. Members of staff met us at the door, I stayed all day setting her up. Little things were put in her room to make it welcoming.

The organised activities and trips out are great. The quality of food cooked on the premises is generally a good standard. I wish to make a special mention to the 'handyman'. He not only does his own work but many other things. His care shown to the residents is wonderful. A credit to Trembaths.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Charlie Leonard, Home Manager at Trembaths responded to this review on 20 Jul 2017:

Thank you for taking the time to tell us about your experiences of Trembaths.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be feedback to the staff team. Thank you again.

Very pleased with all levels of care, staff and management.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Charlie Leonard, Home Manager at Trembaths responded to this review on 07 Jul 2017:

Thank you for taking the time to tell us about your experience of Trembaths. It is pleasing to hear that you are happy with the Home and staff.

This is a superb care home. We are very pleased with the overall care end service given to our relative. The recently appointed Manager has been very kind and the Direct Care Assistant who looks after our relative has been excellent.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Was given an emergency respite bed for my father and so glad it was here. Staff are so friendly and can't be more helpful and made my dad very comfortable. Rooms have all you need and very clean. Food is excellent and as much as the residents want. I stayed whilst they had a quiz which helped with memories and then a singalong which my dad joined in with. Lots to keep residents happy and anything they are interested in is taken into consideration. Can't recommend this lovely place enough. Well done all at Trembaths!

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Charlie Leonard, Home Manager at Trembaths responded to this review on 03 May 2017:

Thank you for feeding back your experiences of Trembaths and for your lovely feedback regarding our team. It is very much appreciated.

My father was resident in Trembaths for 10 months. Aged 89, he arrived after discharge from hospital, having suffered a major stroke. He had limited mental and physical capability, so he required hands-on nursing and personal care. Throughout his time at Trembaths, he received a high level of care from all staff - Nurses and Carers especially. His care was delivered diligently and sensitively and efforts were always made to improve his quality of life by involving him in activities wherever possible. Being a religious man, he especially appreciated the regular weekly services, as well as bedside visits from the chaplains to sing and share readings and prayers with him.
As and when there were issues with his health I felt that the nursing staff were on top of things and proactive in calling in the doctor when they felt it necessary. I was always kept informed of issues too, which was reassuring given that I live abroad.
I have no hesitation in recommending Trembaths.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Charlie Leonard, Home Manager at Trembaths responded to this review on 02 Feb 2017:

Thank you for taking the time to feed back your experiences of Trembaths. I am so pleased to hear that you were satisfied with our all aspects of our service and you found the care to be of a high level delivered diligently and sensitively. Your comments are much appreciated and will be shared with our team. Thank you again.

Mother incapable of writing- management is in the process of being changed which is good as the past manager had changed too often, no good for staff running of the home, families and residents. On the whole, the staff are great, the people who stood out are the entertainer and hairdresser. The cleaners are very good and friendly. Mother is being well looked after if she wasn't she would not be alive at 101! When a job needs doing they are always willing to help. There are niggly complaints from time to time but that's all.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marion Flett, Home Manager at Trembaths responded to this review on 09 Sep 2016:

Thank you for taking the time to feedback your experiences of Trembaths. I am glad to hear that you are generally very happy with the home and that your Mother is being well looked after. Your feedback is much appreciated.

The accommodation offers fantastic all round care under difficult individual circumstances. I feel at times the residents are left on their own a little too much in the communal areas by no fault of the carers, this is mainly due to staff shortages and when two are required for individual needs.
The residents are entertained with different activities and on a regular basis including visiting the hairdressers. The food seems to be enjoyed and is good. Well done to all the carers fantastic job.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marion Flett, Home Manager at Trembaths responded to this review on 09 Sep 2016:

Thank you for your feedback regarding Trembaths. I am pleased that you feel the carers do a fantastic job together and that activities and food are all enjoyed. I note your comments regarding residents being left on their own a little too much in the communal areas. I would like to reassure you that staffing levels are maintained to levels which enable carers to meet the need of our residents the majority of the time however there are times when short notice absence can not be covered even by agency staff. We continue to work hard to recruit and retain permanent staff to Trembaths. Your feedback is much appreciated and will be shared with the team.

Staff have been very supportive and very honest and open with us about mum's needs and progress/regression since she has been there. They try to involve as many as possible in the activities but when family are there they don't push it and allow privacy and family time. They always celebrate special occasions for residents and genuinely take the time to get to know each resident and their likes/dislikes and cater to that as much as possible. They provide one on one as much as they can but unfortunately as they are not flush with staff it is not as much as we would like to see but they try their best. The home is well looked after and the food quality and variety is excellent. Highly recommended.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marion Flett, Home Manager at Trembaths responded to this review on 12 Aug 2016:

Thank you for taking the time to feedback your comments regarding Trembaths. I am pleased to hear that you are generally very happy with the Home and, in particular, the staff team. We are well underway with the recruitment to vacant staff posts with a view to eliminating the use of agency staff.

After visiting a number of care homes, arriving at Trembaths was a breath of fresh air. This was just what I wanted for my wife and what she deserved!! Trembaths is clean, light and airy, staff caring, friendly and considerate to both residents and families. The staff never seem to pass a resident without speaking to them and leaving them happy and reassured. It breaks my heart to see my wife as she is now, but I know that she will spend the rest of her life at Trembaths secure and happy as possible, this is due to the wonderful care and compassion shown by the management and staff at Trembaths. It's a palace!!

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marion Flett, Home Manager at Trembaths responded to this review on 11 Aug 2016:

Thank you for taking the time to feedback your experiences of Trembaths. Your comments about the level of care and compassion shown by the team is much appreciated. I am also pleased that you find the home clean, light and airy. I will ensure that your comments are shared with our team.

I find the care for my dear friend to be very good. Staff are approachable, very friendly and loving towards my friend. Her room is clean and tidy, she is always presentable although I wish her hair could be washed more often (realise the lack of clean hair could be her unwillingness to let staff do it!)
The food seems to be plentiful and she always has drinks nearby. The staff are helpful, kind and often provide tea but I know I can use the kitchen at any time. Trembaths is a well run, well kept, loving care home and I am glad my friends is able to be there and feel safe.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marion Flett, Home Manager at Trembaths responded to this review on 28 Jul 2016:

Thank you for taking the time to feedback your comments regarding Trembaths. It is good to hear that the staff are approachable, friendly and loving towards your friend. It is also pleasing to hear your feedback regarding our meal service. This is much appreciated. I do note your comments regarding frequency of washing of your friends hair and I will look into this with the staff team so that this can be improved. Thank you again.

My mum went into Trembaths four months ago under fairly traumatic circumstances after a fall, she just wanted to go home but it wasn't possible. She has been quite a challenge but the staff have been wonderful, kind, patient, caring and sympathetic with us all.
We couldn't ask for mum to be in a better place, she is being cared for by a fabulous team of experienced, happy and caring people.
Trembaths is a happy and calm place to be and we feel very lucky that a place was available when we needed it.
We can never thank you enough for all you do and always with a smile. We always knew it was the right place for our mum after our visit earlier in the year when we visited local care homes for people with dementia.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Noreen Roberts, Home Manager at Trembaths responded to this review on 18 Dec 2015:

Thank you for taking the time to feedback your experiences of Trembaths. I am pleased to hear how satisfied you are with our Home. Your comment will be shared with our team. Thank you.

I would like to express my sincere thanks to all the staff at Trembaths for the care, kindness, patience and dignity they give to our mum. It has been a tough few months since mum went to live at Trembaths but the staff have all been so supportive and very kind. As a family we are so very glad that mum is now safe and very well cared for by a wonderful team and we would like to thank you all from the bottom of our hearts.
Trembaths seems to be very well run and there is always someone on hand and with time to discuss things with you. It is always so lovely and clean (without that 'care home smell') and has a peaceful, calmness about it. There are always plenty of activities going on to stimulate the residents and family members are always welcome to join in these activities.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Noreen Roberts, Home Manager at Trembaths responded to this review on 08 Dec 2015:

Thank you for your kind comments regarding Trembaths. Your feedback is very much appreciate and I will ensure that it is shared with our team.

From the moment my father and I walked through the door we have both been made welcome and supported. Finding the right home for your parent is hard as well as the great feeling of guilt. The transition for my dad was made easier as the staff took time to find out about him. He has always been treated with respect and dignity. The staff are fantastic and Trembaths now feels like home for both of us. The food looks really good and is prepared on site using fresh ingredients. I would highly recommend Trembaths.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Noreen Roberts, Home Manager at Trembaths responded to this review on 01 Sep 2015:

Thank you for taking the time to tell us about your experience of Trembaths. As you say, the move in to a care home can be a very difficult time and I am pleased to hear that the team at Trembaths have been able to assist during this period of transition. Your comments in respect of our staff team are much appreciated and I will ensure that your comments are shared with them. Thank you.

My wife has dementia and was admitted to Trembaths on the 4th of Jan 2015, she became unable to stand at home and I needed a care home to look after her. She settled in very well and has been looked after in the dementia unit by caring attentive and well trained staff. Her needs are attended to and everyone is most considerate with the increasing demands of dementia. I had previously visited 5 care homes in the area to see how they performed. This was my best choice. The home was in the process of appointing a replacement manager during the period my wife was admitted.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Noreen Roberts, Home Manager at Trembaths responded to this review on 01 Sep 2015:

Thank you for your feedback. I am so pleased that you chose Trembaths for your wife and that she has settled in well. I have been the Home Manager at Trembaths for five months now and I too have settled in well. I will ensure that your comments are passed on to the staff teams. Thank you.

My mother has been a resident at Trembaths for over six months now and I am really pleased with her care. She settled in really quickly and easily and she has a lovely room with her own en-suite. Her room is cleaned daily including clean towels and bedding. The staff are all lovely and mum has got to know them all and is really comfortable with them. Mum was really thin when she went into Trembaths as she didn't eat very well living on her own, but now has put on a little weight and looks really well and healthy.
Although mum doesn't join in with a lot of activities just yet, there are a good range of daily activities at Trembaths and even some outings. Mum likes to attend the church service they hold there once a week. I do honestly feel that mum is happy and well cared for at Trembaths and I would recommend it to anyone looking for a care home for their loved one.

How likely would you be to recommend Trembaths? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Noreen Roberts, Home Manager at Trembaths responded to this review on 24 Aug 2015:

Thank you for your kind comments regarding the care your mother has been receiving at Trembaths. I will ensure that your comments are passed on to the team.

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