Montrose is situated in a quiet residential road, a short distance from Watford town centre. The beautiful Cassiobury parklands and Whippendale woods are also close by.
Montrose is a newly-built 50-bedded home, which has been tastefully furnished and equipped to a very high standard.
Residents have a choice of single or single en-suite bedrooms, all of which may be personalised.
Montrose offers a choice of lounges, a splendid dining room and fully equipped activities room. The well organised patio areas and beautifully kept gardens at Montrose offer a safe environment, with easy access pathways for outdoor activities.
Montrose offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and is a safe and secure environment.
Group: B&M Care Ltd
Person in charge: Jacqueline Hall (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 50
Rooms with ensuite WC: 50
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Montrose: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Montrose is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Montrose in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.832 for Montrose is calculated as follows: ( (353 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 416 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Montrose is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 17 Reviews ÷ 10 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Montrose has a Review Score of 9.8 (9.832) from 35 Reviews
Review submitted from a Website Submission by Alexa C (Granddaughter of Resident) on Tuesday 20 March 2018. Relates to December 2017.
My Nan stayed at Montrose for a couple of years before unfortunately passing away on 29th December. Even with my Nan's rapid deterioration towards the end the carers always made sure to keep my Nan smiling and offered great support to me during her stay.
The effort they put into activity days such as their Summer Fair is incredible and it was lovely to see all the residents, carers and family members enjoying time together.
I would highly recommend Montrose to anyone!
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by L C (Daughter of Resident) on Tuesday 6 March 2018. Relates to February 2018.
Mum was taken into the care home in June 2017 as she was unable to care for herself at home. Since her arrival, I would say she has been cared for very well. The whole team have made not only my mum welcome but also ourselves as a family would highly recommend.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Ann B (Friend of Resident) on Friday 26 January 2018. Relates to June 2017.
I have visited this care home on a number of occasions and I'm very impressed. The staff are always on hand and are so very helpful. The home seems so inviting and welcoming. The décor is extremely tasteful and easy. Since my friend and colleague has been at this home, she has improved noticeably. If I had to choose a home - this would be the one.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Masie J (Resident) on Wednesday 24 January 2018. Relates to January 2018.
Staff very caring plus management.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by J K (Daughter of Resident) on Wednesday 24 January 2018. Relates to January 2018.
When my mother reached a stage in her life where she needed residential care, my first thought was Montrose. My fingers and toes were crossed that they would have a free room. Fortunately by the time my mother was ready to leave hospital in East Sussex a room that we thought perfect for her became available.
Although 93, with several problems health-wise, in the three or so months since she has been there she has certainly improved and is also a lot happier than she was.
I can't praise all the staff enough, everyone we have met is happy, kind caring and efficient, whatever their role and though maybe seen as a small point, all have a good command of English which is very important for the residents who have hearing problems.
Some also speak other languages which is a bonus.
Well done to all, especially the manager and her senior team.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Robert K (Son-in-law of Resident) on Wednesday 24 January 2018. Relates to January 2018.
My own Mother was a resident at Montrose a few years ago. Me and my brothers and sister were extremely pleased with the care she received and the facilities. At that stage, Montrose was a new build and still looks new to this day.
We had no hesitation re-locating my mother-in-law there recently as we were confident she would receive excellent care. Nearly all the staff are still there which underlines how well the care home is managed by the Manager and her senior staff.
All the staff are excellent and nothing is too much trouble.
Requests and medical attention is dealt with promptly. The cook does a great job too.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by E D (Daughter of Resident) on Wednesday 24 January 2018. Relates to December 2017.
Mother has been in Montrose for just over one year. At 95 and with early-stage Alzheimer's she was unable to continue on her own. Over the year she has gained confidence and is less shakey.
She loves being at Montrose with all her companions and wonderful carers.
The staff and excellent management treat all residents with respect, professionalism and loving care.
Mother is an independent lady and her wishes are always listened to.
Her room is always well presented, her laundry well maintained and her personal care excellent.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Caroline H (Daughter of Resident) on Thursday 18 January 2018. Relates to December 2017.
On the whole, very pleased with the home and the staff. Always kept clean, staff are attentive and welcoming. Mum has vascular dementia so I am unable to gauge any feedback from her. The only concern I have had in the last year both happened on Friday night, perhaps when there were less staff or none of the usual staff. It is by far the best home I have ever encountered.
How likely would you be to recommend Montrose? Likely
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Review submitted from a Postal Card by Cindy H (Daughter of Resident) on Friday 12 January 2018. Relates to January 2018.
Our experience of Montrose Care Home; its staff, management and facilities have been one of excellence. The attitude of those working there is to provide the best care possible to all residents, regardless of each individual's circumstances.
Whenever we have visited, whatever the time of day, the support for all the residents is visible and consistent. It can be seen that the members of staff have been carefully chosen and our understanding is that some of the staff have been there a long time.
In particular, it is pleasing to see so much effort being made to stimulate and entertain the residents who are encouraged to participate where possible.
We would not hesitate to recommend Montrose Care Home to any individual or family seeking a provider. It has an ethos to provide care at the highest of standards and is continually seeking to improve and update its systems to ensure that it can do so.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Dianne W (Daughter of Resident) on Friday 12 January 2018. Relates to December 2017.
My mum needed rehab as the ward she was in in St Albans was closing. Her home carers had to go to Montrose with another client and they were so impressed they told us how lovely the staff were and how clean it was. Mum was assessed and collected on the same day in June 2017. Since being at Montrose she has been really happy and has taken a load off my mind. All the staff are so caring, cheerful, professional and go the extra mile treating her with dignity and compassion. I can't praise them enough.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Roy D (Relative of Resident) on Thursday 11 January 2018. Relates to December 2017.
Excellent caring service by the staff. Mother is well settled in her room with photos on the walls and some treasured possessions around her. She is more confident than when living on her own and now has a cadre of friends to pass the time with. She is now in a happy place despite the onset of dementia.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by I H (Friend of Resident) on Thursday 11 January 2018. Relates to December 2017.
Good friends have been residents for some time.
The staff are amazing and give so much of themselves to make a home for residents. A warm welcome each time I visit and refreshments are always offered.
A great Christmas warmth with music and staff interacting with residents to dance.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Irene S (Resident) on Thursday 11 January 2018. Relates to December 2017.
I love being at Montrose the staff are caring.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Colin R (Friend of Resident) on Wednesday 29 November 2017. Relates to October 2017.
My friend died at Montrose in October after living there for five and a half years. During his time there the management and staff were consistently excellent in their care, ensuring he was safe and without worries.
Some staff became like a new family to him. In the last days, the attention and indeed affection displayed was truly commendable. One member of staff (on a day off) sat with me at the bedside until he passed away late at night.
Exceptional.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by D S (Daughter of Resident) on Friday 27 October 2017. Relates to September 2017.
My mother was in this care home for almost two years. The staff went out of their way to make sure she always had whatever she needed. The managers made an effort to have personal connections with us as a family and also my mum.
They even went out of their way to address her specific likes and dislikes with food.
An excellent staffed facility, especially with people that actually enjoy what they do. Nothing was too much trouble!
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Jacky B (Daughter-in-law of Resident) on Wednesday 18 October 2017. Relates to October 2017.
From the onset of walking into the home, it felt comfortable. My father in law was relaxed and felt the same as we did. The management was welcoming, everyone we have met has been so nice and helpful. There is a real family feel to the place. The home is clean and inviting. All staff are understanding. Residents we met on our visits looked very content. Layout and security is good, comfortable rooms. Thank you.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by S G (Son of Resident) on Friday 26 May 2017. Relates to May 2017.
Montrose is indeed caring. The staff across the board are essential to this environment and at Montrose, they are all excellent. There is a lovely mix of professionalism and friendliness. Nothing seems to be too much trouble. Keep it up!
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Yvonne H (Niece of Resident) on Thursday 30 March 2017. Relates to March 2017.
When auntie arrived at Montrose she was very poorly but adamant that she wanted to go back to her home, Since then she has come on in leaps and bounds and has decided to stay, I think that has says it all.
She is very happy at Montrose and we as a family are very happy that she is a resident there.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Maureen C (Friend of Resident) on Friday 24 March 2017. Relates to January 2017.
I visit my friend of many years. I am always made welcome by all the caring staff. While I wait for my son to pick me up I always have a nice cup of tea.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Jane S (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My father has resided at the Montrose for over two years now nad I would like to say me and my family are so happy with his care. The staff are so professional, kind, patient and dedicated. All my father's needs are seen to. We have visited many times and the standards have always been high. Had a wonderful afternoon of entertainment recently with the singer and her pianist. My husband and I ended up 'doing the Lambeth walk!'
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by J A (Daughter of Resident) on Thursday 5 January 2017. Relates to December 2016.
There is a warm and friendly atmosphere when you walk in. The home is well managed and the staff are patient, kind and sympathetic towards the residents. My mum has been there for over 4 years and has been very happy. I cannot fault the care and attention she is receiving.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by R B (Son of Resident) on Tuesday 20 December 2016. Relates to December 2016.
Montrose is a very well run establishment and the staff are of the highest calibre you could find. My whole family have nothing but praise for the entire staff as they are exceedingly professional and are for all residents as if they were their family.
I would recommend the home to anyone as the quality of care in my opinion is exceptional.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Andrew B (Son of Resident) on Tuesday 20 December 2016. Relates to December 2016.
I was ringing around looking for emergency respite care for my 81-year-old Father who has dementia. Montrose rang me back immediately and over the last week every member of staff I have met has been incredibly knowledgeable and caring. The home, lounges and bedrooms are modern and homely, and while I am yet to taste the food it looks great.
We have gone from a weeks respite to looking and planning for long-term care at Montrose.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Alison S (Daughter of Resident) on Friday 16 December 2016. Relates to December 2016.
I popped into visit my Mother in December, the day of the party. The atmosphere was terrific, the staff were friendly and my Mother was very happy.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Janet D (Niece of Resident) on Wednesday 2 November 2016. Relates to October 2016.
My aunt who is 95 years old needed respite care following several weeks in hospital with a fractured hip. I had already seen the website for Montrose when another family member needed care but unfortunately died before she could leave hospital. When I visited Monstrose I was very impressed by the staff and the premises, very well equipped and modern.
My aunt has spent a couple of months there and has been very well fed and cared for and will now be going home at the end of October.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Norah K (Friend of Resident) on Friday 30 September 2016. Relates to August 2016.
When I visited Montrose my friend told me how happy he was there and how he is kept occupied by the various outings he goes on. The staff were very friendly.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by P A (Daughter of Resident) on Wednesday 21 September 2016. Relates to September 2016.
Mum has been very ill just lately, but the staff (carers and managers) have all been so kind and caring. I really cannot fault them. Nothing was too much trouble.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by AW (Son of Resident) on Monday 19 September 2016. Relates to September 2016.
We had excellent care over the three years my mother was at Montrose. We could not have asked for a better manager running the hall. The staff followed her lead.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Lesley M (Granddaughter of Resident) on Wednesday 1 June 2016. Relates to May 2016.
We are very happy with the care provided for my nan. The staff make a real effort to ensure all the residents are included in daily activities.
The rooms are very homely, my nan is very happy here.
Nan says the food is lovely and enjoys plenty of snacks while watching her fave soaps!
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Graham S (Power of Attorney Solicitor of Resident) on Monday 4 April 2016. Relates to March 2016.
A well staffed, well run and caring establishment, providing a home from home with high quality and friendly care right up to end of life. Good value for money with genuine affection, even for difficult residents.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by K B (Son of Resident) on Tuesday 9 February 2016. Relates to January 2016.
Quality of care always seems excellent. Attentive staff. Facilities purpose built. Secure environment.
How likely would you be to recommend Montrose? Likely
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Review submitted from a Postal Card by M S (Daughter of Resident) on Thursday 28 January 2016. Relates to January 2016.
I am very pleased with my mother's care. She always looks clean, tidy. The room is always clean, staff are lovely what more can I say.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by J A (Son of Resident) on Wednesday 27 January 2016. Relates to January 2016.
Very good caring people, whole team is doing a good job.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by Kathy B (Wife of Resident) on Wednesday 27 January 2016. Relates to January 2016.
After a long search I found Montrose Care Home and I knew at once it was the one for my husband. It felt warm and friendly and I am glad to say that I was proved right. My husband settled straight away and the staff show such care and respect for him. I have always been made extremely welcome. I am free to visit whenever I wish and I at least have some peace in an extremely difficult situation and I know he is well looked after.
How likely would you be to recommend Montrose? Extremely Likely
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Review submitted from a Postal Card by K B (Daughter of Resident) on Wednesday 27 January 2016. Relates to January 2016.
My mother has been in this home for close on four years. My sister and I looked at some 9 homes before deciding on Montrose. Mum was in respite prior to this at various places for a few months, I work in the community as a dementia ambassador and visit other homes in the area regularly. I wouldn't want my mum to be in a home anywhere else but Montrose.
How likely would you be to recommend Montrose? Extremely Likely
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4 Bed Vacancies
posted 18 Apr 2018
Private and Local Authority Residential and Dementia
