Montrose, Watford, Hertfordshire
Montrose, Watford, Hertfordshire
Montrose, Watford, Hertfordshire

Montrose is situated in a quiet residential road, a short distance from Watford town centre. The beautiful Cassiobury parklands and Whippendale woods are also close by.

Montrose is a newly-built 50-bedded home, which has been tastefully furnished and equipped to a very high standard.

Residents have a choice of single or single en-suite bedrooms, all of which may be personalised.

Montrose offers a choice of lounges, a splendid dining room and fully equipped activities room. The well organised patio areas and beautifully kept gardens at Montrose offer a safe environment, with easy access pathways for outdoor activities.

Montrose offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and is a safe and secure environment.

Group: B&M Care Ltd

Person in charge: Jacqueline Hall (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Montrose: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Montrose has a Review Score of 9.8 (9.837)

The Review Score of 9.8 (maximum of 10) for Montrose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Montrose in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.837 for Montrose is calculated as follows: ( (224 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 263 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Montrose is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Montrose?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Montrose

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother was in this care home for almost two years. The staff went out of their way to make sure she always had whatever she needed. The managers made an effort to have personal connections with us as a family and also my mum.
They even went out of their way to address her specific likes and dislikes with food.
An excellent staffed facility, especially with people that actually enjoy what they do. Nothing was too much trouble!

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the onset of walking into the home, it felt comfortable. My father in law was relaxed and felt the same as we did. The management was welcoming, everyone we have met has been so nice and helpful. There is a real family feel to the place. The home is clean and inviting. All staff are understanding. Residents we met on our visits looked very content. Layout and security is good, comfortable rooms. Thank you.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Montrose is indeed caring. The staff across the board are essential to this environment and at Montrose, they are all excellent. There is a lovely mix of professionalism and friendliness. Nothing seems to be too much trouble. Keep it up!

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When auntie arrived at Montrose she was very poorly but adamant that she wanted to go back to her home, Since then she has come on in leaps and bounds and has decided to stay, I think that has says it all.
She is very happy at Montrose and we as a family are very happy that she is a resident there.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my friend of many years. I am always made welcome by all the caring staff. While I wait for my son to pick me up I always have a nice cup of tea.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has resided at the Montrose for over two years now nad I would like to say me and my family are so happy with his care. The staff are so professional, kind, patient and dedicated. All my father's needs are seen to. We have visited many times and the standards have always been high. Had a wonderful afternoon of entertainment recently with the singer and her pianist. My husband and I ended up 'doing the Lambeth walk!'

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a warm and friendly atmosphere when you walk in. The home is well managed and the staff are patient, kind and sympathetic towards the residents. My mum has been there for over 4 years and has been very happy. I cannot fault the care and attention she is receiving.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother has just moved into Montrose and has been here for one month.
The staff/management made the transition very easy for us all and mother is really settled and happy. Her room is beautifully maintained and she has been able to have some of her own possessions around her. There is always something going on and the staff are caring and respectful. It has given mother a new lease of life.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Montrose is a very well run establishment and the staff are of the highest calibre you could find. My whole family have nothing but praise for the entire staff as they are exceedingly professional and are for all residents as if they were their family.
I would recommend the home to anyone as the quality of care in my opinion is exceptional.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was ringing around looking for emergency respite care for my 81-year-old Father who has dementia. Montrose rang me back immediately and over the last week every member of staff I have met has been incredibly knowledgeable and caring. The home, lounges and bedrooms are modern and homely, and while I am yet to taste the food it looks great.
We have gone from a weeks respite to looking and planning for long-term care at Montrose.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I popped into visit my Mother in December, the day of the party. The atmosphere was terrific, the staff were friendly and my Mother was very happy.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt who is 95 years old needed respite care following several weeks in hospital with a fractured hip. I had already seen the website for Montrose when another family member needed care but unfortunately died before she could leave hospital. When I visited Monstrose I was very impressed by the staff and the premises, very well equipped and modern.
My aunt has spent a couple of months there and has been very well fed and cared for and will now be going home at the end of October.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I visited Montrose my friend told me how happy he was there and how he is kept occupied by the various outings he goes on. The staff were very friendly.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been very ill just lately, but the staff (carers and managers) have all been so kind and caring. I really cannot fault them. Nothing was too much trouble.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had excellent care over the three years my mother was at Montrose. We could not have asked for a better manager running the hall. The staff followed her lead.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the care provided for my nan. The staff make a real effort to ensure all the residents are included in daily activities.
The rooms are very homely, my nan is very happy here.
Nan says the food is lovely and enjoys plenty of snacks while watching her fave soaps!

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A well staffed, well run and caring establishment, providing a home from home with high quality and friendly care right up to end of life. Good value for money with genuine affection, even for difficult residents.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quality of care always seems excellent. Attentive staff. Facilities purpose built. Secure environment.

How likely would you be to recommend Montrose? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I am very pleased with my mother's care. She always looks clean, tidy. The room is always clean, staff are lovely what more can I say.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very good caring people, whole team is doing a good job.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a long search I found Montrose Care Home and I knew at once it was the one for my husband. It felt warm and friendly and I am glad to say that I was proved right. My husband settled straight away and the staff show such care and respect for him. I have always been made extremely welcome. I am free to visit whenever I wish and I at least have some peace in an extremely difficult situation and I know he is well looked after.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home for close on four years. My sister and I looked at some 9 homes before deciding on Montrose. Mum was in respite prior to this at various places for a few months, I work in the community as a dementia ambassador and visit other homes in the area regularly. I wouldn't want my mum to be in a home anywhere else but Montrose.

How likely would you be to recommend Montrose? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Montrose

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Montrose