Montrose Care Home

My friend's health deteriorated quickly during the latter part of her stay leaving her confined to her room and therefore largely unable to take part in group activities. Her personal care was always excellent.

I consider my two brothers and myself are lucky to have my mum in such a lovely home. We have no worries about her care. She is very well looked after from cleanliness to health care, catering and activities. The home has just been refurbished so lovely and clean and bright atmosphere. The staff have a very difficult job but are very hard working, friendly and patient. There is always a full programme. Thanks to the lead activity person and although at 96 she doesn't always want to join in, she is encouraged to. We are always informed of any health issues and a doctor regularly attends. I would have no worries recommending Montrose Care Home.

Dad has been a resident for over 3 years now and he is well thought of by staff. His needs have become greater in the last year as his mobility and memory are getting worse, but he always looks smart and well cared for. If there are any issues I do not have any problems bringing these up with the senior carers.

Our Mum lived at Montrose Care Home for over 6 years. We are so pleased that we chose Montrose. Mum received the best possible care there and we have nothing but praise for the staff.

My dad had Alzheimer's and lived in Montrose Care Home for over 19 months, until April 2024. I saw a lot of homes before choosing Montrose. It has a warm, lively atmosphere and the building is very clean and well-laid out with good facilities and lovely touches. My dad received extremely good care from the Montrose staff and from the daily 1:1 carers brought in from an external agency. Everyone was very capable, attentive to my dad's health and personal care needs, gentle, respectful and thoughtful. They also had fun, shared jokes with him and encouraged him to participate in activities and outings. When we visited, the carers were considerate, giving us space and being supportive and kind to us. The staff in every role - those on reception, those who cleaned, did laundry, cooked, and more - did so much. Having our dad in a care home was very hard for us emotionally but, knowing that he had such wonderful people caring for him, made it much easier. We cannot thank them enough.

I found the staff friendly and helpful. The setting up the home was lovely and the rooms cosy and well equipped. My mother appreciated the en suite bathroom and the chats with the staff.

Friendly helpful staff from management, carers to cleaners. Always had a smile and kind word to say about my mother. The room was nice, good view and accessible WC facilities. Regular cleaning of the room. Regularly fed on exercised. Enjoyed the film night.

My mother was here for 3 months, needing care as she has Alzheimer’s. It was the worst time of our lives. She was so unhappy that she became suicidal, and the resulting one-to-one care left us with a bill of £35,000 for 3 months. She then became dangerously ill, resulting in a hospital stay of one month. We could not allow her to return to Montrose House. She is now in a nursing home and is settled and happy. We cannot recommend Montrose House to anyone.

Wonderful fine dine evening. Delicious food and fabulous service from the team.

The care and support provided by Montrose Care Home are superb. Welcoming and friendly staff who are all willing to help. Fantastic entertainment programme. Always activities to engage in. Very happy with the service provided. A quick hoover under the bed wouldn't go a miss.

My stepmother was only at this home for a short time before she died but were highly satisfied with the standard of care she received. I visited on several occasions at different times of the day and evening. At all times, staff were welcoming and were also engaged with the residents and trying to stimulate them in various ways. The home was clean, attractive and well-kept.

My cousin has only been in this home for a month, but seems very happy and has put on weight. The facilities and activities seem to be excellent. We, as a family, found our time at the home a good experience, we found the staff very helpful and kind.

It was our first visit and we were warmly welcomed and taken to a nicely decorated lounge, offered refreshments - which was very welcome after a long drive. We were given a tour of the building - the garden is very pleasant (raised beds might be nice for residents to garden). The cinema was fantastic. The home was very nicely decorated, especially with exposed walls covered in wallpaper. The staff were professional but friendly.

This is the second time that my father has been in this care home for respite and on both occasions, we have been impressed by the way in which my father has been treated by all at the home. My father is extremely pleased with the service he received and would definitely return when the need next arises.

I would have no hesitation in recommending the team at Montrose, Watford to anyone and many thanks again for the way you treated my father.

Well done and keep up the great work you are doing there!

My mother spent a weekend here recently she stayed a few times before and although due to her dementia she doesn't remember anyone, everyone remembers her! I can go away and know she is in the best possible care! It really is a home from home for her and I know she enjoys her time at Montrose Care Home/ The staff are all lovely and welcoming, and they are extremely careful about PPE which is so important.

Quality of care very good. Includes day trips etc. Staff are very professional etc. Very good COVID care.

I came into Montrose in January from hospital expecting to stay for 2 weeks but ended up staying for 6 weeks. My stay has been excellent, the staff are all helpful, cheerful, sympathetic, nothing is too much trouble and will help anytime night or day. The home is so clean, food is excellent with choices. The entertainment was varied and enjoyable. I would certainly recommend the home to anyone looking for care.

We have been delighted with the considerate care that our mother has received in this beautifully presented purpose-built care home. Staff are thoughtful, respectful, and work tirelessly to provide the best care for residents. The facilities are kept in immaculate condition and updated to best suit the needs of residents and staff. Communication of any changes in health or items required for the residents is always good. It is a pleasure to visit.

Through COVID, we phoned to check up on Dad and the staff updated us, as to his mood and food and drink intake - the little things that mattered to my mum. We also had some visits, post lockdown, in the garden and the staff were always helpful, so that we could get the most out of our precious time with Dad. They truly care for all the residents and work incredibly hard. Thank you.

My mother has been living at Montrose for over 3 years and is very happy with her care and lovely kind, considerate carers, as are we. The staff are all friendly and nothing is too much trouble. They make everyone so welcome. I would certainly recommend Montrose highly. You can rely on the people to look after and care for you or your loved ones. The family are very grateful for what they all do for Mum. The home is spotless too.